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"We unfortunately could not stay in the hotel due to change of plan at last minute, but the hotel staff got in touch with us to make sure we would be only charged for a single night which was much appreciated. "

"The area was generally very dirty. The entrance to the hotel was being used as a shop for Chinese girls to get dressed up and having makeup. Hence it was as you were entering a small fitting room. The staff could hardly understand a word of english, while we had to ask for very standard supplys such as toilet roles to be provided to the room."

"Staff very helpful, clean and good location "

"Wonderful hotel set in an ancient mansion. Staff were helpful and friendly and focused on improving the guest experience. Wonderful breakfast whether you ordered Western or Chinese. We ate the special set menu dinner. Definitely the best restaurant in Pingyao. Staff had a proficient level of English which enabled us to have a better experience visiting the historical sights in the walled city. Our two night stay was a five star experience."

"My wife and I stayed at the Water Hotel for a few days in early January. The staff upgraded us to a larger room and was overall very helpful, including arranging a pickup at Taiyuan airport and return transportation to the airport. The morning breakfast is delivered to your room a few minutes after you order it. The Hotel is right in the old town and within steps of anything you want to see their. The itself was spacious, clean and with a comfortable bed."

"Lovely hotel in a historical property. The staff is vey friendly, knowledgeable and kind. They go out of their way to accommodate our needs, including pick up and drop off at the train station and excellent advice during our stay."

"The hotel is lovely, in a traditional courtyard-style house. It is beside the north gate, just inside the ancient town, so the location is great. Alice was fantastic, collected us from the train station and gave us lots of tips on places to visit and eat. We had a great two-night stay, highly recommended!"