Charleston Flat | 1 bedroom, premium bedding, minibar, in-room safe
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Reviews of The Dewberry Charleston

5 out of 5
The Dewberry Charleston
334 Meeting Street, Charleston, SC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 739 out of 921 reviews" "
Rating 8 - Good. 134 out of 921 reviews" "
Rating 6 - Okay. 34 out of 921 reviews" "
Rating 4 - Poor. 10 out of 921 reviews" "
Rating 2 - Terrible. 4 out of 921 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
For a fine, up-scale hotel experience, The Dewberry is great. But for me, the internet is terrible and unreliable, and the TVs are not smart TVs with streaming apps. This is an issue because streaming from a laptop has buffering issues because of how bad the internet is. I had to do some upgrades on may machine and what should have taken 5-10 minutes took 2 hours. And I couldn't even stream on my other device at the same time. That's bad, but perhaps what most people who stay at The Dewberry want - a non-technologically advanced stay. (plus there is no coffee other than in the morning; I don't count espresso as offering coffee - I had to walk to Starbucks across Marion Square to get coffee in the afternoon)
Stayed 2 nights in May 2024
Response from Guest services on May 15, 2024
Thank you for sharing your feedback about your recent stay at The Dewberry, though I regret it has been a negative experience that prompted you to reach out to us. We apologize that your stay with us was marred by this experience. We are an ever-changing industry and appreciate all guest feedback to help us improve the quality of service we provide. A hotel can be defined by the quality of service it provides to its guests and because our success is measured by how our guests evaluate our services and facilities, I want you to know your feedback has been reviewed and followed up by our Leadership Team directly.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 4 nights in Apr 2024
Response from Guest Services on May 6, 2024
Thank you for taking the time to write this review. We hope to see you again soon!

10/10 Excellent

Deb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Services team on Apr 24, 2024
Thank you for taking the time to write this review. We hope to see you again soon!

10/10 Excellent

KAAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services Team on Apr 24, 2024
Thank you for taking the time to write this review. We hope to see you again soon!

10/10 Excellent

KAAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest services team on Apr 22, 2024
Thank you for taking the time to write this review. We hope to see you again soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services team on Apr 21, 2024
Thank you for taking the time to write this review. We hope to see you again soon!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service
A delight start to finish
Stayed 5 nights in Apr 2024
Response from Guest Services Team on Apr 14, 2024
We're thrilled you were pleased with our service on your recent visit to The Dewberry. Thank you for taking the time to write this review and recommend us. We hope to see you again soon!

10/10 Excellent

Dr Eddie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved the rooftop , the food the whole experience !!
Stayed 4 nights in Mar 2024
Response from Guest Services Team on Apr 4, 2024
Thank you for taking the time to write this review. We hope to see you again soon!

10/10 Excellent

Coralea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services team on Apr 4, 2024
Thank you for taking the time to write this review. We hope to see you again soon!

10/10 Excellent

Marjorie

Stayed 3 nights in Mar 2024
Response from Guest Services Team on Apr 7, 2024
We're thrilled you were pleased with our service on your recent visit to The Dewberry. Thank you for taking the time to write this review and recommend us. We hope to see you again soon!

10/10 Excellent

David, Greenwood

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 4 nights in Mar 2024
Response from Guest services on Mar 9, 2024
Thank you for taking the time to write this review. We hope to see you again soon!

10/10 Excellent

Kevin

Stayed 3 nights in Mar 2024
Response from The guest Service on Mar 30, 2024
Thank you for taking the time to write this review. We hope to see you again soon!

10/10 Excellent

Lorna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and rooms were really nice
Stayed 2 nights in Feb 2024
Response from Guest services team on Feb 28, 2024
Thank you for taking the time to write this review. We hope to see you again soon!

10/10 Excellent

Jerrold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 21, 2024
Thank you for taking the time to write this review. We hope to see you again soon!

10/10 Excellent

Josh

Liked: Cleanliness, amenities, property conditions & facilities
Unique and classy hotel, great location for College of Charleston
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 14, 2024
Thank you for taking the time to write this review. We hope to see you again soon!

10/10 Excellent

Allan

Stayed 3 nights in Feb 2024
Response from Guest Services on Mar 21, 2024
Thank you for taking the time to write this review. We hope to see you again soon!

10/10 Excellent

Amy E., Littleton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Services on Feb 14, 2024
Thank you for taking the time to write this review. We hope to see you again soon!

2/10 Terrible

Jay

Stayed 5 nights in Dec 2023
Response from Guest Services on Feb 14, 2024
We are deeply regretful we did not deliver 5- star service during your visit with us at The Dewberry. If you could please explain or give details to anything we could have done to make your stay better, we openly accept constructive criticism. We look forward to hearing from you.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were fantastic!!! We will be back… Thanks
Response from Guest Services on Feb 14, 2024
Thank you for taking the time to write this review. We hope to see you again soon!

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Viva on Feb 7, 2024
Dear Henry,What a fantastic rating; we really appreciate the recognition of our dedicated team. We look forward to your next trip to Charleston and look forward to welcoming you back to The Dewberry.With Gratitude, Viva JohnsonDirector of Operations

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was uniformly attentive, personable and efficient. I have not been treated this well in several years.
Stayed 2 nights in Dec 2023
Response from Viva on Feb 7, 2024
Dear Ms Debra,Thank you for taking the time to share your recent experience at The Dewberry. We are thrilled to hear that you found The Dewberry your new Charleston “Home”. Your comments will be relayed to the team; we look forward to having you stay with us again sometime soon. With Gratitude, Viva JohnsonDirector of Operations

10/10 Excellent

Jennifer

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Viva on Feb 7, 2024
Dear Jennifer,Thank you for your Expedia rating We’re delighted to hear how much you enjoyed your stay with us at The Dewberry especially appreciate the recognition. We look forward to welcoming you back again very soon.With Gratitude, Viva JohnsonDirector of Operations

8/10 Good

Jeff

Stayed 1 night in Dec 2023
Response from Viva on Feb 7, 2024
Dear Jeff,We're delighted that you chose The Dewberry for your visit to Charleston. We value your honest feedback and have shared it internally to continue to improve upon and deliver exceptional service. We hope to welcome you back soon.With Gratitude, Viva JohnsonDirector of Operations

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the room and bathroom were too small.
Stayed 4 nights in Dec 2023
Response from Viva on Feb 7, 2024
Dear Robert,What a fantastic rating; we really appreciate the recognition of our dedicated team. We look forward to your next trip to Charleston and look forward to welcoming you back to The Dewberry.With Gratitude, Viva JohnsonDirector of Operations

10/10 Excellent

Megan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable from the towels to the linens. Very clean facility and staff were very friendly.
Stayed 4 nights in Dec 2023
Response from Viva on Feb 7, 2024
Dear Ms. Megan,We're delighted that you chose The Dewberry for your visit to Charleston. Our team takes great pride in delivering the very best experience, such as the one you describe here. We appreciate the recognition and thank you for the time it took to share your experience. We look forward to having you stay with us again sometime soon.With Gratitude, Viva JohnsonDirector of Operations

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Hotel was elegant and very clean. Fantastic staff.
Stayed 3 nights in Nov 2023
Response from Viva on Feb 7, 2024
Hello, Justin,Thank you for taking the time to share your recent experience at The Dewberry. We are thrilled to hear that you found the cleanliness, location, and customer service so enjoyable. Your comments will be relayed to the team; we look forward to having you stay with us again sometime soon. With Gratitude, Viva JohnsonDirector of Operations

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was one slight little hiccup with getting our luggage upstairs, it delayed a few things for us, but we stayed positive and so did the staff. They went out of their way to make our experience a wonderful one. Thank you Haley and Kyla. This is an exceptional hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Lilli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff!
Stayed 3 nights in Nov 2023

10/10 Excellent

Lance

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Viva on Nov 13, 2023
Thank you, Lance, for being our guest and for sharing your experience with us. We sincerely appreciate the kind review. We are always striving for excellence and personal service thus it is very rewarding to receive positive feedback. We look forward to having you stay with us again sometime soon.With Gratitude, Viva JohnsonDirector of Operations

4/10 Poor

James

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Pros Staff very friendly. Very accomodating. Execellent food. Very confortable beds. Great Property location Cons No coffee in room Carpets in hallways look dirty, needs replacing Need larger sitting area in lobby. Need more, better TV channels Rooms need better declorations, paintings,etc
Stayed 3 nights in Oct 2023
Response from Viva on Nov 13, 2023
Dear James,Thank you for sharing your feedback about your recent stay at The Dewberry, though I regret it was not the experience you were looking for that prompted you to reach out to us. We apologize that your stay with us was marred by the outfitting of our rooms. We are an ever-changing industry and appreciate all guest feedback to help us improve the quality of service we provide. We hope to have the opportunity to host you again in the future.All our best,Viva JohnsonDirector of Operations

10/10 Excellent

joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Viva on Nov 13, 2023
Hello, Joe,Thank you for taking the time to provide this feedback. We are pleased to hear about your experience at The Dewberry with our wonderful teammates. We look forward to hosting you again on your next visit to Charleston. With Gratitude, Viva JohnsonDirector of Operations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel! Great location, beautiful, and great service. Wish we could have stayed longer!
Stayed 1 night in Oct 2023
Response from Viva on Nov 13, 2023
Dear Traveler,Thank you for taking the time to share your recent experience at The Dewberry. We are thrilled to hear that you found The Dewberry your new Charleston “Home”. We are grateful for your continued patronage. Your comments will be relayed to the team; we look forward to having you stay with us again sometime soon. With Gratitude, Viva JohnsonDirector of Operations

10/10 Excellent

PIERRE, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive but worth it
Stayed 1 night in Oct 2023
Response from Viva on Nov 13, 2023
Dear Pierre,Thank you for your Expedia review. We’re delighted to hear how much you enjoyed your stay with us at The Dewberry and look forward to welcoming you back again very soon!With Gratitude, Viva JohnsonDirector of Operations

8/10 Good

Sergey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good except food in the restaurant: salad was moldy, shrimp-stale, portions are gigantic and not esthetically pleasing. After my complaint to the front desk person I was refunded for our lunch.
Stayed 3 nights in Oct 2023
Response from Viva on Nov 13, 2023
Hello Sergey,Thank you for taking the time to provide this feedback. We are pleased to hear you enjoyed your time at The Dewberry and happy to hear we recovered from your experience at the Living Room with our wonderful teammates. We look forward to hosting you again on your next visit to Charleston. With Gratitude, Viva JohnsonDirector of Operations

10/10 Excellent

john

Stayed 4 nights in Sep 2023
Response from Viva on Nov 13, 2023
Hello, John,We're delighted that you chose The Dewberry for your visit to Charleston. Our team takes great pride in delivering the very best experience. We appreciate the recognition and thank you for the time it took to share your time in Charleston. We look forward to having you stay with us again sometime soon.With Gratitude, Viva JohnsonDirector of Operations

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is incredibly friendly and helpful
Stayed 1 night in Sep 2023
Response from Guest Services team on Sep 18, 2023
We're thrilled you were pleased with our service and staff on your recent visit to The Dewberry. Thank you for taking the time to write this review and recommend us. We hope to see you again soon!

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
My room was fantastic and the rooftop bar has a great view of the city with excellent drinks and food
Stayed 2 nights in Sep 2023
Response from Guest Services Team on Sep 17, 2023
We're thrilled you were pleased with our location and your experience with us on your recent visit to The Dewberry. Thank you for taking the time to write this review and recommend us. We hope to see you again soon!

10/10 Excellent

George

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Services Team on Sep 12, 2023
Thank you for taking the time to write this review. We hope to see you again soon!

10/10 Excellent

Douglas, Georgetown

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 5, 2023
Thank you for taking the time to write this review. We hope to see you again soon!

10/10 Excellent

katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great food and location!
Stayed 3 nights in Aug 2023
Response from Guest Services on Aug 25, 2023
We're thrilled you were pleased with our service on your recent visit to The Dewberry. Thank you for taking the time to write this review and recommend us. We hope to see you again soon!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Services Team on Aug 24, 2023
Thank you for taking the time to write this review. We hope to see you again soon!

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite place!
Fantastic stay! The dewberry is so inviting and we always enjoy our stay! Our favorite place to stay in Charleston!
Stayed 2 nights in Aug 2023
Response from Viva Johnson on Aug 18, 2023
Thank you for taking the time to share your recent experience at The Dewberry. We are thrilled to hear that you found The Dewberry your new Charleston “Home”. We are grateful for your continued patronage. Your comments will be relayed to the team; we look forward to having you stay with us again sometime soon. With Gratitude, Viva JohnsonDirector of Operations

10/10 Excellent

Louis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff are great!!
Stayed 1 night in Aug 2023
Response from Viva Johnson on Aug 18, 2023
Thank you for taking the time to share your recent experience at The Dewberry. We are thrilled to hear that you found the staff so enjoyable. Your comments will be relayed to the team; we look forward to having you stay with us again sometime soon. With Gratitude, Viva JohnsonDirector of Operations

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Aug 2023
Response from Viva Johnson on Aug 18, 2023
Thank you for taking the time to share your recent experience at The Dewberry. We are thrilled to hear that you found the _______, ______ and ______ so enjoyable. Your comments will be relayed to the team; we look forward to having you stay with us again sometime soon. With Gratitude, Viva JohnsonDirector of Operations

10/10 Excellent

CHRISTINA

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing customer service , meticulous property
Stayed 3 nights in Jul 2023
Response from Viva Johnson on Aug 18, 2023
Ms. Kesaris.Thank you for taking the time to share your recent experience at The Dewberry. We are thrilled to hear that you found The Dewberry your new Charleston “Home”. We are grateful for your continued patronage. Your comments will be relayed to the team; we look forward to having you stay with us again sometime soon. With Gratitude, Viva JohnsonDirector of Operations

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only place to stay in Charleston!
We have stayed at the Dewberry several times and it is our favorite place to stay in Charleston! Our visit on the weekend of 7/22 was amazing as always. We have already re-booked for a weekend in August. This is our preferred hotel due to staff friendliness, cleanliness, decor, rooms, food, location, etc. An absolutely beautiful hotel filled with ambiance, southern style, wonderful smells, etc.
Stayed 1 night in Jul 2023
Response from Guest Services Team on Jul 30, 2023
We're delighted that you chose The Dewberry for your visit to Charleston. Our team takes great pride in delivering the very best experience, such as the one you describe here. We appreciate the recognition and thank you for the time it took to share your experience. We look forward to having you stay with us again in August.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pure bliss
Pure bliss. Greeted by a delightful staff, full of smiles. Treated with kindness, warmth and professionalism. The room was BEAUTIFUL - and spotless and so comfortable. No detail was overlooked. Easy walk to all the fun. The Citrus Club had delicious snacks and drinks and an amazing outdoor space with plenty of shade on a hot day. I will not stay anywhere else in Charleston. 11/10 would HIGHLY recommend
Stayed 3 nights in Jul 2023
Response from Guest Services team on Jul 20, 2023
Thank you for being our guest and for sharing your experience with us. We are pleased to read that you enjoyed your stay and sincerely appreciate the kind words. We are always striving for excellence and personal service thus it is very rewarding to receive personal and positive feedback. We look forward to having you stay with us again sometime soon.With Gratitude, Guest Services Team

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Guest Services Team on Jul 17, 2023
Thank you for taking the time to write this review. We hope to see you again soon!

6/10 Okay

Chelsea

Stayed 1 night in Jul 2023
Response from Guest Services Team on Jul 14, 2023
We're delighted that you chose The Dewberry for your visit to Charleston. We value your honest feedback and have shared it internally as a way to continue to approve upon and deliver exceptional service.