Accessible parking

Reviews of West Ashley Inn

2 out of 5
West Ashley Inn
2058 Savannah Hwy, Charleston, SC

Reviews

5.8
Rating 10 - Excellent. 216 out of 1001 reviews" "
Rating 8 - Good. 160 out of 1001 reviews" "
Rating 6 - Okay. 176 out of 1001 reviews" "
Rating 4 - Poor. 135 out of 1001 reviews" "
Rating 2 - Terrible. 314 out of 1001 reviews" "

5.4/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on May 15, 2024
Hello Linda, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

6/10 Okay

Charleca

Stayed 1 night in May 2024
Response from Manager on May 14, 2024
Hello Charleca, We are glad to hear you chose to stay with us. Should you wish to provide any further feedback, please do not hesitate to contact us directly. We hope to welcome you back soon!

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Guest Relations Management on May 12, 2024
Hi Clarence,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 Okay

Noah

Traveled with partner
Disliked: Property conditions & facilities
It isn’t as bad as people say. Would I stay more than a night? No. But it’ll do.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on May 10, 2024
Hi Noah,Thank you for providing your honest feedback about your recent stay with us. We appreciate your perspective and understanding that while our hotel may not be ideal for an extended stay, it served its purpose adequately for your one-night visit.We value your feedback and take it into consideration as we continuously strive to improve our offerings and services. While we understand that there may be certain aspects that could be improved, we're glad to hear that your overall experience with us was not as negative as you anticipated.We appreciate your open-mindedness and willingness to acknowledge that while it may not be your preferred choice for an extended stay, it was sufficient for your needs during your short visit.Thank you for choosing to stay with us, and we hope that if your future plans bring you back to the area, you will consider giving us another opportunity to serve you.

8/10 Good

Allison, Mount pleasant

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
I wish there was more options close by for food and groceries
Stayed 1 night in May 2024
Response from Guest Relations Management on May 10, 2024
Hi Allison,Thank you for providing feedback about your recent stay with us. We appreciate your comments regarding the availability of food and grocery options in the vicinity of our hotel.We understand the importance of having convenient dining and shopping options nearby. While we strive to offer a comfortable and enjoyable stay, the availability of nearby amenities is beyond our direct control.We recommend exploring options such as online delivery services or reaching out to our front desk for recommendations on nearby restaurants and grocery stores. Our team is always ready to assist with information and suggestions to make your stay more convenient.Your feedback is valuable to us, and we will take it into consideration as we continue to improve and enhance our guest experience. We appreciate your understanding and hope that this aspect did not significantly impact your overall stay with us.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.

8/10 Good

Gaberella

Liked: Cleanliness, staff & service, property conditions & facilities
Dogs barking & Pets living there
Stayed 1 night in Apr 2024
Response from Guest Relations Management on May 10, 2024
Hi Gaberella,Thank you for bringing your concerns regarding dogs barking and pets living at our hotel to our attention. While we strive to provide a comfortable and peaceful environment for all our guests, we understand that excessive noise from dogs and other pets can be bothersome. We will review our pet policies and remind pet owners of their responsibility to ensure that their pets are well-behaved and considerate of other guests.We appreciate your feedback, as it helps us identify areas for improvement. Please know that we take such matters seriously and will take steps to address this issue to ensure a more enjoyable experience for all our guests.If you have any additional concerns or if there is anything else we can do to make amends for the inconvenience you experienced, please do not hesitate to reach out to our management team directly. We value your feedback and want to ensure that your future stays with us are more enjoyable.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back and provide you with a more peaceful experience.

2/10 Terrible

Fabian

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bare bones, no refrigerator or microwave or coffee machine, lumpy bed. Ambiance around the property felt unsafe. The reception staff was pleasant and helpful in getting a refund. We didn’t stay there.
Stayed 2 nights in May 2024
Response from Guest Relations Management on May 10, 2024
Hi Fabian,Thank you for sharing your feedback regarding your intended stay with us.We understand the importance of having essential amenities like a refrigerator, microwave, and coffee machine in your room. We will take your feedback into consideration as we evaluate and enhance our room offerings.We regret that the bed did not meet your comfort preferences. Guest comfort is a priority for us, and we apologize for any discomfort you may have experienced. We will investigate the matter further to ensure that the quality of our beds meets the highest standards.The safety and security of our guests are of utmost importance to us, and we take such concerns seriously. We will review our security measures and make any necessary improvements to ensure a safe and comfortable environment for our guests.We're glad to hear that our reception staff was pleasant and helpful in assisting you with obtaining a refund. We appreciate their professionalism and dedication to providing excellent customer service.Thank you once again for sharing your feedback. If there is anything else we can do to address your concerns or if you have any additional feedback, please do not hesitate to reach out to our management team directly.We hope that you will consider giving us another chance in the future to provide you with a more positive experience.

8/10 Good

Shannon

Liked: Staff & service
Stayed 1 night in May 2024
Response from Guest Relations Management on May 10, 2024
Hi Shannon,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

4/10 Poor

William

Traveled with family and small children
Disliked: Cleanliness, amenities
No microwave, refrigerator or coffee in the room
Stayed 2 nights in May 2024
Response from Manager on May 6, 2024
Hello William,We appreciate your feedback and apologize for any inconvenience. Guest satisfaction is our priority, so we encourage you to contact management directly to address your concerns and help enhance your future stay experience.

2/10 Terrible

Chelsea

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely DISGUSTING! Blood and fecal matter on the toilet, pubic hair on the bed, nasty stains on the mattress. Room reeked of weed, roaches scattered when the lights came on. Butn marks on the sheets.. NEVER STAY HERE!
Stayed 2 nights in May 2024
Response from Manager on May 6, 2024
Hello Chelsea,We are truly sorry to learn about your disappointing experience. We take feedback seriously and will address these concerns internally for future improvements to ensure the best guest experience. Your comments have been shared with our team for further review.

10/10 Excellent

Gerardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for working with locals.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on May 2, 2024
Hi Gerardo,Thank you for sharing your review about your recent stay at our hotel!We are thrilled to hear that you had a wonderful experience and that you appreciated every aspect of your stay. Our team works diligently to create a relaxing and pleasant environment for our guests, and we are delighted to know that we succeeded in providing you with just that. Your comfort and satisfaction are of utmost importance to us, and we are glad to have been a part of your travel convenience.We sincerely appreciate your feedback. It means a lot to us to know that our efforts are recognized and valued. We look forward to welcoming you back in the future, and please do not hesitate to reach out to us if there is anything we can do to further enhance your stay.Once again, thank you for choosing our hotel and for sharing your positive opinions. We can't wait to have the pleasure of serving you again!We hope to see you again soon!

10/10 Excellent

Gerardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you 🙏 for working with locals.
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on May 2, 2024
Hi Gerardo,Thank you for sharing your review about your recent stay at our hotel!We are thrilled to hear that you had a wonderful experience and that you appreciated every aspect of your stay. Our team works diligently to create a relaxing and pleasant environment for our guests, and we are delighted to know that we succeeded in providing you with just that. Your comfort and satisfaction are of utmost importance to us, and we are glad to have been a part of your travel convenience.We sincerely appreciate your feedback. It means a lot to us to know that our efforts are recognized and valued. We look forward to welcoming you back in the future, and please do not hesitate to reach out to us if there is anything we can do to further enhance your stay.Once again, thank you for choosing our hotel and for sharing your positive opinions. We can't wait to have the pleasure of serving you again!We hope to see you again soon!

8/10 Good

Taide Carolina Vidal

Stayed 1 night in Apr 2024
Response from Manager on May 21, 2024
Hello Taide Carolina Vidal,We are delighted to hear that you enjoyed your recent stay with us! Our team looks forward to welcoming you back again soon for another fantastic experience.

6/10 Okay

Scottie

Business traveler, Traveled with partner
They advertise microwave and refrigerator, but there is neither in the rooms.
Stayed 1 night in Apr 2024
Response from Manager on May 1, 2024
Hello Scottie, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will use it to improve our guests' experience. Please feel free to reach out to our management team to discuss your concerns further.

6/10 Okay

Bridgett

Traveled with partner
Liked: Amenities
I didn’t like the bed, you could feel the springs and that was very uncomfortable
Stayed 2 nights in Apr 2024
Response from Manager on May 1, 2024
Hello Bridgett, We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments will be shared with our team for further review. If you have any further concerns, please don't hesitate to contact our management team directly.

10/10 Excellent

Lamont

Stayed 1 night in Apr 2024
Response from Guest Relations Management on May 18, 2024
Hi Lamont,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

4/10 Poor

Zakiya

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
WHY HAVE A POOL AND CANT USE IT. HOW CAN YOU ADVERTISE AS PART OF PROPERTY AND IS NOT. lAUNDRY FACILITY DOWN DURING MY WHOLE STAY OF 1 MONTH. SNACK MACHINES TAKE MONEY. OVER CHARGE ON WEEKENDS FOR WHAT, STILL NO EXTRA AMMENITIES. SOME ROOMS AC WORK AND SOME DON\'T. LADIES IN OFFICE ARE LOVELY AND HOUSEKEEPING IS ALSO. MGMT NOT.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 26, 2024
Hi Zakiya,Thank you for sharing your feedback with us regarding your recent stay at our establishment. We appreciate your comments and concerns, and we would like to address them.We understand that you were disappointed with the unavailability of the pool during your stay. While we strive to provide all advertised amenities, there are times when unexpected maintenance or circumstances may arise, resulting in temporary closures. We will continue to work towards ensuring the availability and functionality of all our amenities for the enjoyment of our guests.Regarding the laundry facility, we understand the importance of having access to such services and regret any inconvenience this may have caused. We will review our processes to minimize disruptions and ensure that all necessary repairs and maintenance are carried out promptly.We regret any issues you encountered with the snack machines and any discrepancies in pricing. We will investigate these matters to identify any malfunctions and address them accordingly. Our goal is to provide a seamless experience for our guests, and we appreciate you bringing this to our attention.We value your feedback about the functionality of the air conditioning in some of our rooms. Our maintenance team will inspect the AC units to ensure they are operating at their optimal level. We apologize for any discomfort this may have caused and assure you that we will take measures to rectify the situation.While we appreciate your positive remarks about the ladies in the office and our housekeeping staff, we apologize if our management did not meet your expectations. We will assess our practices and communication to ensure that we are consistently providing exceptional service and addressing guest concerns effectively.Thank you for bringing these matters to our attention. We are committed to continuously improving our services and facilities, and your feedback plays a crucial role in that process. We hope to have the opportunity to provide you with a more enjoyable experience in the future.

2/10 Terrible

Caitlyn Rain

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was great but conditions of the rooms are horrible.
Stayed 4 nights in Apr 2024
Response from Guest Relations Management on Apr 26, 2024
Hi Caitlyn Rain,Thank you for sharing your feedback regarding your recent stay at our establishment. We appreciate your kind words about our staff, but we are sorry to hear that you found the conditions of the rooms to be horrible. Maintaining clean and well-maintained rooms is of utmost importance to us. We take your feedback seriously, and we will investigate the issues you encountered to understand the root cause and take appropriate measures to address them.We value your feedback, as it helps us identify areas for improvement. If there is anything else we can do to address your concerns or if you have any further feedback, please feel free to reach out to us directly.Thank you for choosing our establishment, and we hope to have the opportunity to regain your trust and provide you with an enhanced experience in the future.

8/10 Good

Aaliyah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on Apr 25, 2024
Hi Aaliyah,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

4/10 Poor

Delaney

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was kind and helpful and the room had clean sheets and was bug-free, but unfortunately those are the only positives. The bed was worn through and made sleep almost impossible with giant dips and springs poking up, there was blood on the ceiling in the bathroom, and the non-smoking room somehow smelled even smokier though the course of our stay. The location is very convenient but we wouldn’t stay here again.
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on Apr 25, 2024
Hi Delaney,Thank you for sharing your feedback regarding your recent stay at our establishment. We appreciate your kind words about our staff's kindness and helpfulness, as well as the cleanliness of the room.However, we apologize for the negative aspects of your stay. We understand that the condition of the bed made it difficult for you to get a good night's sleep. Your comfort is important to us, and we apologize for failing to provide a satisfactory sleeping experience.We are also sorry to hear about the blood on the ceiling in the bathroom and the smoky smell in your non-smoking room. These issues are unacceptable, and we apologize for the discomfort and inconvenience they caused. We will address these matters promptly to ensure that they are resolved and prevented from occurring again in the future.We appreciate your feedback, as it helps us identify areas for improvement. We regret that we did not meet your expectations during your stay, and we apologize for any negative impact it had on your overall experience.If there is anything else we can do to rectify this situation or if you have any further concerns, please do not hesitate to contact us. We value your patronage, and we hope that you will consider giving us another opportunity to provide you with a more satisfactory stay in the future.

6/10 Okay

christina

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 25, 2024
Hi Christina,Thank you for taking the time to provide feedback on your recent stay with us.We sincerely apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we deeply regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.Once again, we apologize for any inconvenience caused, and we sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

6/10 Okay

Robert

Traveled with family
To much outside noise
Stayed 2 nights in Apr 2024
Response from Manager on Apr 23, 2024
Hello Robert, I apologize for the inconvenience you experienced due to outside noise. Our team strives to ensure all guests have a comfortable stay. If you have any further feedback or would like to discuss your visit in more detail, please feel free to reach out to our management team. Your insights are valuable to us as we work to enhance the guest experience.

2/10 Terrible

Nataliya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on Apr 25, 2024
Hi Nataliya,Thank you for taking the time to provide feedback on your recent stay with us.We sincerely apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we deeply regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.Once again, we apologize for any inconvenience caused, and we sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was like pulling into the hood of Detroit very unsafe
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello David, We regret to hear about your concerns and take security seriously in our area. Your feedback is valuable for us to improve our services for future guests. If you have further details to share, please reach out to our management team for assistance in addressing this matter. Your input helps us enhance our guests' experiences.

4/10 Poor

Amanda

Traveled with family
Disliked: Property conditions & facilities
We didn’t make it in to check in- the property felt very unsafe! Just on the other side is a bridge we’re homeless people (I could have thrown a rock to where they were)! I was traveling with myself and two teenage girls- did not feel safe at all!
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Amanda, We regret to hear about your experience and take all feedback seriously. We recommend guests to prioritize their safety at all times and suggest reaching out to local authorities or management if feeling unsafe in any area. Your concerns will be noted for the property's continual improvement.

4/10 Poor

Leonard C

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This appears to be a former Motel 6. It has weekly rates, so I am guessing people are living here, not just staying the night. Floor was sticky and I had a lot of problems with the lock. No one seemed to care about the lock problems Key was difficult to work and the dead bolt kept getting stuck where I couldn't shut the door. At night people were milling around outside with annoying noise through midnight. I can't believe you have this property available for your customers
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Leonard C, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will address your concerns about the lock with our maintenance team for improvement. Guest safety and comfort are our top priorities, and we are sorry to hear about the noise disturbance you encountered. Rest assured that we take all comments seriously to enhance our guests' experiences in the future.

6/10 Okay

Samuel

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No shampoo, broken towel rack, no Kleenex, no fridge, no coffeemaker – but great shower, friendly, helpful staff.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on Apr 20, 2024
Hi Samuel,Thank you for sharing your feedback on your recent stay at our hotel. We appreciate your comments and are glad to hear that you found our shower to be great and our staff friendly and helpful. We take pride in providing excellent service to our guests.Regarding the amenities in your room, we strive to provide a comfortable and convenient experience for our guests, and we understand that some items are important for your stay. We will review our room preparation procedures to ensure that all necessary amenities are consistently provided.In regards to the broken towel rack, we are committed to maintaining our facilities to the highest standards, and we will address the issue promptly to have it repaired or replaced.Please note that not all of our rooms are equipped with a fridge, as it may vary depending on the room type and booking details. We appreciate your understanding and feedback. Our team will take your comments into consideration as we continually strive to improve our services and facilities. We value your patronage and hope to have the opportunity to welcome you back in the future.If there is anything else we can do to assist you or if you have any additional concerns, please do not hesitate to reach out to us.

2/10 Terrible

Barrie, atlanta

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me start this off with the fact I travel A LOT. I am happy as long as it’s relatively quiet and clean. I’m a small business owner and can’t afford the fanciest accommodations. I believe you get what you paid for, but this stay definitely was not the case. This place was ABSOLUTELY awful. I paid more than I normally do too. I stayed for 3 nights, and if I could have afforded to be out how much I spent for the 3 nights I would have left the first night. First, as soon as we walked into the room I counted 3 roaches with in the first 5 minutes.The walls and corners of the room were not cleaned properly and were filled with grime. The floors were so dirty that when I walked out of the shower my feet were already covered in dirt. We were given two awful pillows for the bed and when we called the front office in hopes of at least one more each, we were told they were out. The bed was old and had a dip in it and stains. It was so uncomfortable. We had a room up against the outside stairwell and I swear it sounded like someone was throwing themselves down it all night EVERY night. Whoever was staying above us was stomping and running around the room so much it shook our walls. We yelled and tried to hit the ceiling at one point to get them to stop because it was past 1AM. We had to get up early for our event and didn’t sleep at all from the noise. Also, house keeping never came by our room all 3 days. To top it off? We had to pay for our internet. Never. Again. :(
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on Apr 16, 2024
Hi Barrie,Thank you for sharing your feedback about your recent stay with us. We would like to address some of the concerns you raised.While we understand that cleanliness is of utmost importance, it is important to note that we have a rigorous cleaning protocol in place. Our housekeeping team works diligently to maintain the highest standards of cleanliness throughout the hotel. We assure you that we will reinforce our training and procedures to prevent similar issues in the future.Regarding the noise disturbances you experienced, we regret any inconvenience caused. We have policies in place to enforce quiet hours, and we do our best to ensure a peaceful environment for our guests. However, it is challenging to control the behavior of other guests at all times. We strive to address noise complaints promptly, and we regret if we were unable to resolve the issue to your satisfaction during your stay.Regarding the internet access, we understand that complimentary Wi-Fi is a standard expectation for many travelers. However, as an economy hotel, we offer affordable rates that do not include certain amenities, such as free internet access. We appreciate your understanding in this regard.We would like to reiterate our commitment to guest satisfaction, and we regret that your experience fell short of your expectations. We value your feedback and will use it to improve our services and facilities moving forward.Thank you for choosing our hotel, and we hope that you will reconsider staying with us again in the future, as we would welcome the opportunity to provide you with a more positive experience.

6/10 Okay

Emily

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
.
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello Emily, We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Your comments will be shared with our team for further improvement. Thank you for taking the time to let us know about your experience.

10/10 Excellent

Jessica

Stayed 1 night in Apr 2024
Response from Guest Relations Management on May 5, 2024
Hi Jessica,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

2/10 Terrible

Jeremy

Disliked: Cleanliness, property conditions & facilities
This property was just wrong on so many levels. Upon entry into the lobby to check in
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 9, 2024
Hi Jeremy,Thank you for sharing your feedback regarding your recent stay at our property. We would appreciate it if you could provide us with more specific details about the issues you encountered upon entry into the lobby. Your feedback is important to us, and we would like to address your concerns in a meaningful way.Please feel free to provide additional information, and we will do our best to resolve any issues and make improvements based on your feedback. We value your opinion and want to ensure that all our guests have a positive experience when staying with us.Thank you for bringing this matter to our attention, and we look forward to hearing from you soon.

6/10 Okay

Gregory, Grand Forks

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room reeked of smoke and then the cockroaches showed up
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Gregory, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 Poor

Ashlyn

Stayed 2 nights in Apr 2024
Response from Manager on Apr 30, 2024
Hello Ashlyn, We're sorry to hear that your experience did not meet your expectations. Please don't hesitate to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address any issues raised.

6/10 Okay

Jessica

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very nice. Our bathroom was totally run down and our floor was so dirty that the bottoms of my feet were covered in dirt. Free parking was nice and thankfully we were just needing a place to sleep and were in the room very little.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Jessica, Thank you for sharing your feedback with us. We are pleased that you found our staff to be welcoming and enjoyed the complimentary parking. We appreciate your understanding as we work to improve our facilities for all guests to enjoy a comfortable stay.

2/10 Terrible

Deborah

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We ordered a non smoking room. Got there and they didn’t have the room we booked. Put us in a different room supposedly non smoking but it reeked of marijuana. Very loud all night. People outside on the walkway talking all night long. Wouldn’t recommend.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Deborah, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us and will be shared with our team for review. We strive to provide a comfortable environment for all our guests and regret if this was not your experience. If you have any further concerns, please feel free to contact our management team directly.

6/10 Okay

Wanda

Traveled with group
Liked: Cleanliness, staff & service
The lady at the reservation desk gave excellent customer service. She was very accommodating even when requested a room on the first floor because of knee issues.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 5, 2024
Hi Wanda,Thank you for taking the time to provide feedback on your recent stay at our establishment. We are delighted to hear that you had a positive experience with our reservation desk staff and that they provided excellent customer service.We strive to provide a high level of service and to accommodate the needs of our guests to the best of our ability. It is wonderful to hear that our staff member was attentive and accommodating, especially in addressing your request for a room on the first floor due to knee issues. We recognize the importance of ensuring our guests' comfort and convenience, and we are pleased that our staff member was able to assist you effectively.Your kind words will be shared with our team member, and we appreciate your recognition of their efforts to provide exceptional service.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Tammy

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the money, I guess it’s a decent value but I never felt too safe and the front office staff was pretty rude and robotic.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 5, 2024
Hi Tammy,Thank you for sharing your feedback on your recent stay at our establishment. We appreciate your comments and would like to address the concerns you raised.We understand that you found the value for the money to be decent. We strive to offer competitive pricing that reflects the quality of our services and facilities. Your feedback is important to us as we continually evaluate and adjust our pricing to ensure that it aligns with the expectations of our guests.Regarding the feeling of safety, we apologize if you did not feel completely secure during your stay. We take the safety and well-being of our guests seriously and have security measures in place. We appreciate any specific details you can provide about your concerns so that we can address them appropriately.We are disappointed to hear that you found our front office staff to be less than helpful. Providing attentive and friendly service is a priority for us, and we will use your feedback to address this matter with our team and ensure that our staff consistently provides a more welcoming and accommodating experience for our guests.Thank you for sharing your thoughts with us. We value your feedback and will use it to improve our services and enhance the experience for all our guests.

4/10 Poor

Josephine

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty, unsafe. The non smoking room smells like smoking room. We didn’t stayed there. We canceled with the stuff our room reservation. We still wait for the money back.
Response from Manager on Apr 3, 2024
Hello Josephine, We value your feedback and apologize for any inconveniences you experienced. Please reach out to our management team directly regarding your refund status. Your concerns will be addressed promptly to ensure future guests enjoy a pleasant stay.

2/10 Terrible

Jasmine

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 2, 2024
Hi Jasmine,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

4/10 Poor

Elana

Stayed 10 nights in Mar 2024
Response from Guest Relations Management on Apr 20, 2024
Hi Elana,Thank you for taking the time to provide feedback on your recent stay with us.We sincerely apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we deeply regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.Once again, we apologize for any inconvenience caused, and we sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
it ok
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello James, We appreciate your feedback and will share it with our team for future improvements. Thank you for staying with us.

4/10 Poor

MR. IRENEUSZ

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No microwave in the room, no mini fridge in the room. The sound proofing in the above flooring was thin and I heard every step. The room walls were thin and the minute someone lit up a cigarette in the next room; I could smell the brunt of it. The soap was inadequate. There was no shampoo or lotion. Next time I'll stay at the Day's Inn right down the street for a similar price $83 per night with at least basic amenities like microwave and minifridge
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 28, 2024
HI MR. IRENEUSZ,We apologize for the inconvenience and dissatisfaction you experienced during your stay at our hotel. We understand that the absence of certain amenities, such as a microwave and mini fridge in the room, as well as the lack of soundproofing and inadequate toiletries, had a negative impact on your stay.We strive to provide a comfortable and convenient experience for our guests, and we regret that we fell short in meeting your expectations in these areas. Your feedback regarding the amenities and scent from neighboring rooms is duly noted, and we will review our offerings to ensure they align better with guest needs and preferences.We appreciate your honesty in considering alternative accommodations for your future stays. We understand that different hotels may offer amenities that better suit your requirements, and we respect your decision.We hope you will consider giving us another chance in the future to provide you with a more satisfactory experience.

4/10 Poor

Thomas

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very loud creaking from second floor. Terrible beds - old broken down mattresses that make you feel like you might roll off the edge. Filthy bare floor that makes the bottom of your feet black. Dripping shower head. One good thing is that the location is convenient in access to multiple directions. And Piggly Wiggly grocery store is an easy walk across a small not-busy street.
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Thomas,Thank you for sharing your feedback with us. We appreciate you noting the convenience of our location. We value all guest comments and will use yours constructively to improve our services. We suggest guests reach out to management directly for any further assistance.

6/10 Okay

Desiree

Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Desiree, We appreciate you choosing our hotel for your stay and we hope you had a pleasant experience overall. If there is anything specific you would like to share with us to improve our services, please don't hesitate to reach out. Your feedback helps us enhance the quality of our guest experience.

2/10 Terrible

Mary Grace

Traveled with family
Disliked: Amenities
The property is kinda ok , clean outside . I ask for a ground floor due to my health but I got refuse . The shower curtain is so dirty . The floor are kinda sticky . The signal on n the tv are horrible . The bed sheets looks brownish . Then it’s only 10 am but they already knocking at the door if we’re checking out
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 21, 2024
Hi Mary Grace,Thank you for taking the time to share your feedback about your recent stay at our property. We apologize for not being able to accommodate your request for a ground floor room due to your health concerns. Our team strives to fulfill guest requests to the best of our ability, and we regret any inconvenience caused by not being able to meet your specific request on this occasion.We also apologize for the condition of the shower curtain and the sticky floors. Cleanliness is of utmost importance to us, and we take your comments seriously. We will address these issues with our housekeeping team to ensure that our rooms meet the highest standards of cleanliness and comfort for our guests.As for the poor TV signal you experienced, we understand the importance of having a functional and clear television for your enjoyment. We will investigate and address any technical issues to ensure that our guests have a satisfactory TV viewing experience.We apologize if the bed sheets appeared brownish. Clean and fresh linens are a priority for us, and we regret any discomfort caused. We will review our laundry processes to ensure that our linens are in pristine condition for our guests.Regarding disturbance caused by the early knocking on your door, our check-out time is typically later in the morning, and we regret any inconvenience caused by our staff's premature attempt to check your room. We will reinforce our check-out procedures with our team to avoid such occurrences in the future.We appreciate your feedback, as it helps us identify areas for improvement. We are committed to delivering a positive guest experience, and we will use your comments to make the necessary changes to enhance our services and offerings.If there is anything else you would like to address or any additional feedback you would like to share, please do not hesitate to reach out to us directly. We value your patronage, and we hope you will consider giving us another opportunity to provide you with a significantly improved experience should your travels bring you back to the area.Thank you for your understanding, and we wish you all the best in your future travels.

4/10 Poor

Swantashia, Charleston

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Nasty
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 21, 2024
Hi Swantashia,Thank you for providing your feedback about your recent experience at our property. We appreciate your acknowledgment of the positive aspects while also expressing your concerns. We value your honesty and take your comments seriously.We are glad to hear that you found some aspects of our property to be nice. However, we apologize for any aspects that fell short of your expectations and left you with a negative impression.To better address your concerns, it would be helpful if you could provide more specific details about the issues you encountered. We strive to provide a pleasant stay for all our guests, and your feedback will assist us in identifying areas for improvement.We would like to ensure that we address your concerns appropriately. Please feel free to provide more specific information or reach out to us directly so that we can address your concerns and work towards resolving any outstanding issues.Once again, we appreciate your feedback, and we value your patronage. We hope to have the opportunity to restore your confidence in our property and provide you with a significantly improved experience in the future.

2/10 Terrible

John

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property looks like it was used to house homeless people. The property was dirty, unkept, void of even the most inexpensive articles like tissues, note pads, etc. The bedding was soft and terrible to sleep on. Would not stay here again even if it was free.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 16, 2024
Hi John,We apologize for your negative experience during your stay at our property. We are disappointed to hear that we fell short of your expectations in terms of cleanliness, maintenance, and amenities.Maintaining a clean and well-kept property is of utmost importance to us, and we regret that we did not meet these standards during your stay. Your feedback will be shared with our management and housekeeping teams to address the cleanliness and maintenance issues you encountered.We also apologize for the lack of basic amenities in your room. We strive to provide a comfortable and convenient stay for our guests, and we regret that we did not meet this expectation. Your comments will be taken into consideration as we evaluate and improve our offerings.Regarding the bedding, we understand the importance of a good night's sleep, and we regret that our bedding did not provide the level of comfort you desired. We will review our bedding options to ensure they meet the expectations of our guests.We appreciate your honest feedback, as it helps us identify areas where we need to improve. We understand your decision not to stay with us again.If there is anything else we can do to address your concerns or if you have any further feedback to share, please do not hesitate to let us know. We value your feedback and the opportunity to make things right.

6/10 Okay

Jessica

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
So to start off as soon as me and my family pulled into the property to check in there was two people arguing loud in the parking lot about to fight and the desk lady was on the phone with the police. Then there was like 6 police cars and cops walking around by the time I checked in. Then we go up to the room and it’s a lot smaller than I thought it would be and there was no fridge which sucked. I had to go out to the car to get something and there was some people standing and walking around creepy looking. I just felt like I had to watch over my shoulder. I didn’t feel safe.. and the room wasn’t very clean. The tv had brown stuff under it as I was going to scoot it over to put my fan there. The beds had stuff under it and you could tell it hadn’t been swept or dusted. And they didn’t put but one towel and rag in the room. The only good thing about the place was the friendly check in lady. She tried to reassure me that it’s not always like this-with people arguing and all. But I wouldn’t recommend.. especially with those with children.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 12, 2024
Hi Jessica,Thank you for sharing your experience during your recent stay with us. We appreciate your feedback, and we are sorry to hear that your experience did not meet your expectations.Upon your arrival, we understand that there was an argument in the parking lot, and the presence of police cars may have been concerning. We take the safety and security of our guests seriously, and we work closely with law enforcement to address any incidents promptly.We understand that the room size and the lack of a fridge were disappointing. We apologize for any inconvenience caused by these limitations, and we appreciate your feedback as we continuously evaluate and improve our room offerings.We regret that you felt uncomfortable due to the presence of individuals outside the property. Ensuring a safe and secure environment for our guests is important to us, and we will review our security measures to address any concerns.We apologize for the cleanliness issues you encountered in your room. We strive to maintain high standards of cleanliness, and we will address these concerns with our housekeeping team to ensure that our rooms meet our guests' expectations.We appreciate your positive feedback regarding our friendly check-in staff. Our team members are dedicated to providing excellent service and ensuring a smooth check-in process.Thank you for sharing your honest feedback with us. If you would like to discuss your experience further or have any additional concerns, please feel free to reach out to our customer service team or the hotel management.We value your stay with us and hope to have the opportunity to provide you with an improved experience in the future.

4/10 Poor

Matthew, Carrboro

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
My pillow case was dirty. There was hair in my bed and it wasnt mine near the pillow. Also there was hair on the walls of the shower
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 12, 2024
Hi Matthew,Providing a clean and comfortable environment is of paramount importance to us, and we regret that we fell short of your expectations in this regard.We apologize for the dirty pillowcase, the presence of hair in your bed, and the hair on the walls of the shower. These issues are unacceptable, and we understand the impact they can have on your experience. We will address this matter with our housekeeping team to ensure that proper cleaning procedures are followed and that our high standards of cleanliness are maintained throughout the hotel.We value your feedback and want to ensure that we address your concerns to your satisfaction.Once again, we apologize for the cleanliness issues you encountered, and we appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable stay.

2/10 Terrible

Alexa

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Safety was Sketchy. Not enough plugins. Lights were not working. Towels were paper thin.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 12, 2024
Hi Alexa,Thank you for sharing your feedback about your recent stay with us. We appreciate your comments and want to address your concerns.We understand that you had some concerns about the safety and amenities in your room. We want to assure you that the safety and well-being of our guests are our top priorities, and we continuously evaluate and improve our security measures to provide a secure environment.We apologize for any inconvenience caused by the limited number of electrical outlets in your room. We understand the importance of having convenient access to plugs for your devices, and we will consider ways to improve the availability of electrical outlets in our rooms.We regret that you experienced issues with the lights in your room. Providing proper lighting is important to us, and we will address this matter with our maintenance team to ensure that all lights are functioning properly for our guests' comfort.As for the towels, we strive to provide comfortable and high-quality amenities, and we will review our towel inventory to ensure that they meet the desired standards.Thank you for bringing these matters to our attention. Your feedback is valuable as we continuously work to enhance our services. We appreciate your stay with us, and we hope to have the opportunity to welcome you back in the future for an improved experience.