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Reviews of Doubletree by Hilton Chattanooga Hamilton Place

4 out of 5
Doubletree by Hilton Chattanooga Hamilton Place
2232 Center Street, Chattanooga, TN

Reviews

8.4

Very Good

Rating 10 - Excellent. 522 out of 1004 reviews" "
Rating 8 - Good. 247 out of 1004 reviews" "
Rating 6 - Okay. 120 out of 1004 reviews" "
Rating 4 - Poor. 74 out of 1004 reviews" "
Rating 2 - Terrible. 41 out of 1004 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that we didn't have breakfast.
Stayed 3 nights in May 2024

8/10 Good

Auronda, Madison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was well. As I mentioned to the staff, the bathroom faucet was broken and needed repair. I was only there for one night. Other than that, all was good.
Stayed 1 night in May 2024

10/10 Excellent

Any

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 2 nights in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

4/10 Poor

Araath

Stayed 1 night in Apr 2024

4/10 Poor

Araath

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property was great, but the staff was terrible. Especially the thin lady at the bar but she also worked the check in desk the second day I was there. She has a terrible attitude. I was told that dinner was over at 10 when I first checked in. We got in late but was told by the gentleman I could still order and I when I got to the bar/restaurant at 9:40 she did not want to serve me. Even the gentleman at the front desk has to apologize for her not serving us. She took a call outside of the restaurant and said “yea I just called the cook and he is done for the day” I had my 2 year old and we just wanted to grab something and go upstairs. I don’t think she really called anyone considering she had to step out so we couldn’t hear her. I was going to stay longer but decided to stay across the street because this lady was so rude and clearly doesn’t hates being there. I understand it was late 9:40 but if she would have had a better attitude our stay would have been so much better. The next day, I asked for a new key and when I got to my room it wasn’t active so of course I had to go back down and get a new one from her. At the time she was currently taking in someone else and she told that new guest that the restaurant was open until 10. So yea she just didn’t want to serve me and my daughter the previous day. She was very dismissive and was rude for no reason. Iv never stayed in a place where staff was like that. Very weird.
Stayed 1 night in Apr 2024

10/10 Excellent

Donald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Apr 2024

8/10 Good

jason

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room accomadated out family of 6 which is hard to find in a hotel nowadays. The fold out mattress however was terrible. Our kids basically slept on springs with absolutely no cushion for support or comfort. The other issue we had was that we had no hot water the morning checked out.
Stayed 4 nights in Apr 2024

10/10 Excellent

Hector

Business traveler
All went well
Stayed 4 nights in Apr 2024

8/10 Good

Emily

Stayed 1 night in Mar 2024

6/10 Okay

Valerie Jones

Business traveler
Disliked: Staff & service, amenities
Towels are non existence. When I checked in.. I didn't notice that there was only 1 wash cloth . I called the front desk @ 3:30a and was told that I needed to come to the front desk to get them. I asked why there wasn't any in the room and he said he did not know. There's no microwave in rooms. Though that's what is adverstised. I finally went to front desk after spending over an hour onthe phone with Expedia trying to change properties... (that was a big disappointment.) $1800.00 down the crapper. Anyway there was nobody downstairs... however there was a cart with towels, sheets and blankets in it. So i helped myself. Not the level of service i was looking forward to. Avoid the hotel at all costs. And Expedia is not much help either

2/10 Terrible

Steven

Traveled with group
Check in was awful my wife put me down to be able to check in they refused i had to call my wife asked for a handicap shower chair was rude ly told they dont have any.other than the frint desk the view was amazing
Stayed 2 nights in Aug 2023

8/10 Good

Brian

Stayed 2 nights in Feb 2024

6/10 Okay

Jason

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property overall was nice. The issue we had were basic necessities. Our room phone was not working so we notified the front desk and they said they would send an engineer, they never did. When we asked for extra pillows, they somehow"ran out". The shower didn't have any place to place your own items, so it was very inconvenient to use face wash or other items needed in the shower. The shower gel dispenser was broken in the shower so there was no shower gel and no place to put your soap...I called the front desk to voice a complaint and the lady said she would check about The pillows and then send someone up to give us shower gel. No one ever came...The pillows are SUPER dense and can't get comfortable. There was no mirror at the desk in the room so if you have 2 people in the room, good luck getting ready....
Stayed 2 nights in Feb 2024
Response from DoubleTree Chattanooga Hamilton Place on Feb 26, 2024
Thank you for bringing this to our attention. We appreciate your feedback and will address your concerns and suggestions with our team.

10/10 Excellent

Shazinna

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay ...will definitely return.
Stayed 2 nights in Feb 2024

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The fire alarm went off at midnight. No one knew why. I assume someone was smoking in there room. Reaked of weed on floor and stairway. No hot water to take a shower. Ran for 5 mins still nothing. If someone could contact me about reimbursement that would be great.
Stayed 1 night in Feb 2024
Response from DoubleTree Chattanooga Hamilton Place on Feb 26, 2024
Thank you for bringing this to our attention. We appreciate your feedback and will address your concerns with our team.

2/10 Terrible

Caitlin

Traveled with family
Disliked: Amenities, property conditions & facilities
STAY HERE AT YOUR OWN RISK. This place is repulsive. There is a bed bug infestation that the workers fully know about. I woke up with bites and presented a live bug to the staff and their response, “I know we have a bed bug infestation.” This place is awful, never stay here. There is an additional infestation of ladybugs all over the rooms, ceilings, windows and beds. There is signage in the lobby warning you of the ladybugs. Maybe they should be just as transparent about the bed bugs. Lastly, it has been a fight to get a refund for my stay.
Stayed 1 night in Feb 2024
Response from DoubleTree Chattanooga Hamilton Place on Feb 26, 2024
We appreciate your feedback and apologize that you did not have a great experience. Our goal is to provide great stays for all of our guests.

8/10 Good

Martin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good accessibility room close to elevator Would have like better easier access to coffee
Stayed 1 night in Feb 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place great
Stayed 1 night in Jan 2024

10/10 Excellent

Joshua

Liked: Staff & service, amenities, property conditions & facilities
Easy process checking in
Stayed 2 nights in Feb 2024

6/10 Okay

Latasha

Liked: Cleanliness, staff & service, property conditions & facilities
No sunshine but ok
Our stay was great but we were put in a room with no veiw. When we opened the blind all we could see was spiderwebs and the boiler. So as long as we kept the blind closed we were comfortable. So due to not being able to open the blinds at 6 am in our room in looked like midnight. No sunshine
Stayed 1 night in Feb 2024
Response from DoubleTree Chattanooga Hamilton Place on Feb 26, 2024
Thank you for bringing this to our attention. We appreciate your feedback and will address your concerns with our team. We hope you will give us another opportunity to host when you are in Chattanooga.

10/10 Excellent

Martha

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on Jan 19, 2024
Martha, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Taneka

Stayed 1 night in Jan 2024
Response from Owner on Jan 19, 2024
Taneka, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Todd

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on Jan 15, 2024
Todd, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised by the property since the Double Tree downtown Chattanooga is awful. The woman who checked me in on Saturday 1/6/24 at around 6pm was excellent. I asked her about restaurants and she told me their was a restaurant onsite, I was skeptical, but very pleased with the meal and service. I highly recommend this Double Tree.
Stayed 1 night in Jan 2024
Response from Owner on Jan 10, 2024
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

10/10 Excellent

SREDNA, renton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at this location! They noticed we had multiple people on our trip and handed us extra blankets as we checked in. Rooms are very spacious and the modern decor is clean and comfortable.
Stayed 1 night in Jan 2024
Response from Owner on Jan 8, 2024
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know.

10/10 Excellent

Oliver

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on Jan 8, 2024
Oliver, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Stephen

Stayed 1 night in Dec 2023
Response from Owner on Jan 8, 2024
Stephen, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel room, comfy beds, updated interiors, and heated pool were all great!
Stayed 1 night in Jan 2024
Response from Owner on Jan 8, 2024
Lisa, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Kalin

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 2 nights in Dec 2023
Response from Owner on Jan 8, 2024
Kalin, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on Jan 8, 2024
Lauren, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Cora

Stayed 1 night in Jan 2024
Response from Owner on Jan 8, 2024
Cora, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on Jan 3, 2024
David, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

alcides

Stayed 1 night in Dec 2023
Response from Owner on Jan 1, 2024
Thank you for taking the time to review us, Alcides. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good nice location
Stayed 2 nights in Dec 2023
Response from Owner on Dec 31, 2023
Edgar, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Melissa

Stayed 2 nights in Dec 2023
Response from Owner on Dec 31, 2023
Melissa, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Roger

Stayed 1 night in Dec 2023
Response from Owner on Dec 31, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owner on Dec 27, 2023
Nicholas, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Hong

Stayed 1 night in Dec 2023
Response from Owner on Dec 27, 2023
Hong, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Lebrisha

Stayed 1 night in Dec 2023
Response from Owner on Dec 27, 2023
Lebrisha, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owner on Dec 27, 2023
Melissa, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly great
Very nice stay, beautiful place, no coffee at reception, hot water took 10 minutes to warm up
Stayed 1 night in Dec 2023
Response from Owner on Dec 27, 2023
Eric, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Jillian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on Dec 27, 2023
Jillian, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Verified traveler

Traveled with family
Stayed 1 night in Dec 2023
Response from Owner on Dec 27, 2023
We appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kaytie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on Dec 20, 2023
Kaytie, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.