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Reviews of Hampton Inn Chicago-Carol Stream

2.5 out of 5
Hampton Inn Chicago-Carol Stream
205 W North Ave, Carol Stream, IL

Reviews

8.2

Very Good

Rating 10 - Excellent. 464 out of 1001 reviews" "
Rating 8 - Good. 316 out of 1001 reviews" "
Rating 6 - Okay. 112 out of 1001 reviews" "
Rating 4 - Poor. 69 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Emily

Liked: Cleanliness
We have stayed here before and rebooked. Service was a bit lacking this time. Check in was great. Tables at breakfast weren’t washed so hard to find a place to sit. At checkout I waited at the desk and finally took my stuff to my car. When I came back in, I saw the receptionist in her phone in the office. I went to the counter again and after waiting again went and asked to check out,
Stayed 2 nights in May 2024
Response from FOM on May 21, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon. we have express check out there was a basket on the counter clearly show express check out and drop the key , no need to wait for anyone to check out .yours in hospitality!

8/10 Good

Scott

Liked: Cleanliness, staff & service
Very quiet, breakfast good, and staff excellent, too. They were having a plumbing issue when all water was off in the hotel twice for several hours each during one of the days we were there.
Stayed 3 nights in May 2024
Response from Waheeda / FOM on May 15, 2024
I would like to extend my sincerest apologies for the inconvenience you experienced during your recent stay at our hotel. Your satisfaction is our utmost priorityWe strive for excellence so we look forward to sharing an even more positive experience with you soon!

8/10 Good

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Waheeda / FOM on May 14, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

Charles, Ponte Vedra Beach

Liked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Waheeda / FOM on May 14, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

8/10 Good

Bethany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No unpleasant surprises - clean and conventional
Stayed 2 nights in May 2024
Response from Waheeda / FOM on May 14, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

6/10 Okay

George

Liked: Amenities
Liked location. Did not like the complementary breakfast - terrible orange juice.
Stayed 4 nights in May 2024
Response from Waheeda / FOM on May 8, 2024
I apologize for any inconvenience you may have experienced during your stay. I will look into this concern with my time & we will utilize your feedback to help fine-tune our operations. We do hope that you will stop by & see us again!

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 2 nights in May 2024
Response from Waheeda / FOM on May 8, 2024
We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hampton Inn Chicago-Carol Stream! We hope you plan on staying with us again soon!

8/10 Good

Shoua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Will definitely stay again if in the area. Only complaint is the tub wasn't draining well and bathroom door was hard to lock. Otherwise, it was a clean place and great staff.
Stayed 3 nights in May 2024
Response from Waheeda / FOM on May 7, 2024
Thank you for taking the time to review your recent experience at the Hampton InnChicago-Carol stream. We value your loyalty and respect your feedback. I am concernedto hear you encountered issues with a few issues during your stay here at our hotel. Please accept our sincere apology for the inconvenience.

2/10 Terrible

Donna

Disliked: Staff & service, amenities
I had made a reservation through expedia and hotel did not have it. I had to rebook a more expensive room with hotel when I got there
Stayed 1 night in May 2024
Response from Waheeda / FOM on May 7, 2024
We apologize for the inconvenience about your RVS from Expedia.

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility with easy access to Carol Stream and Wheaton.
Stayed 1 night in Apr 2024
Response from Waheeda / FOM on May 3, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

David

Stayed 2 nights in Apr 2024
Response from Waheeda / FOM on May 21, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

6/10 Okay

Marina

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When I was trying to check in Staff was nowhere to be found. Took more than 20 min to show. I booked a 2 bed, but only got a 1 bed. Just horrible experience
Stayed 1 night in Apr 2024
Response from Waheeda / FOM on Apr 23, 2024
*I apologize for any inconvenience you may have experienced during your stay. I will look into this concern with my team & we will utilize your feedback to help fine-tune our operations. We do hope that you will stop by & see us again!

10/10 Excellent

Chris

Traveled with family
Nice place
Stayed 1 night in Apr 2024
Response from Waheeda / FOM on Apr 20, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

Antonio and Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Waheeda / FOM on Apr 16, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice peaceful hotel
Stayed 2 nights in Apr 2024
Response from Waheeda / FOM on Apr 16, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

2/10 Terrible

Manju

Stayed 2 nights in Apr 2024
Response from Waheeda / FOM on May 7, 2024
I do apologize that your stay was met with some concerns. If you would please advise what those concerns were, we would like to use that information to fine tune our operations around here.

8/10 Good

josipa

Stayed 1 night in Apr 2024
Response from Waheeda / FOM on May 4, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

8/10 Good

Lorie, Chicago

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Accessible to good dining,
Stayed 1 night in Apr 2024
Response from Waheeda / FOM on Apr 13, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nicely laid out. Friendly personnel and helpful. Breakfast bar...top notch. Thank you!
Stayed 3 nights in Apr 2024
Response from Waheeda / FOM on Apr 12, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

4/10 Poor

Thomas

Traveled with group
The refrigerator did not work. No privacy curtains. Just sheers to block the morning sun! The furniture was very worn.
Stayed 1 night in Apr 2024
Response from Waheeda / FOM on Apr 7, 2024
I would like to extend my sincerest apologies for the inconvenience you experienced during your recent stay at our hotel. Your satisfaction is our utmost priorityWe strive for excellence so we look forward to sharing an even more positive experience with you soon!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 2 nights in Mar 2024
Response from Waheeda / FOM on Apr 3, 2024
We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hampton Inn Chicago-Carol Stream! We hope you plan on staying with us again soon!yours in Hospitality!

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Friendy staff
Stayed 2 nights in Mar 2024
Response from Waheeda / FOM on Apr 2, 2024
We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hampton Inn Chicago-Carol Stream! We hope you plan on staying with us again soon!yours in Hospitality !

10/10 Excellent

Brent

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Waheeda / FOM on Apr 2, 2024
We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hampton Inn Chicago-Carol Stream! We hope you plan on staying with us again soon!yours in Hospitality !

10/10 Excellent

Marlin

Stayed 1 night in Mar 2024
Response from Waheeda /Fom on Apr 16, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

Calista

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front office staff was amazing and check out was easy. We were visiting some friends briefly and this was a great choice! Bathrooms came fully stocked with all necessities which made our packing easy, and it was all very clean.
Stayed 2 nights in Mar 2024
Response from Waheeda / FOM on Mar 26, 2024
We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hampton Inn Chicago-Carol Stream! We hope you plan on staying with us again soon!yours in Hospitality !

10/10 Excellent

Gayla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely stay here again. Everything was great. Beds were comfortable. Breakfast was hot. And we traveled with our son's family and they accommodated us by giving us rooms next to each other. The indoor pool is nice and warm. The room had everything we needed. Soaps, shampoo, conditioner, towels, enough pillows.
Stayed 2 nights in Mar 2024
Response from Waheeda / FOM on Mar 26, 2024
We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hampton Inn Chicago-Carol Stream! We hope you plan on staying with us again soon.yours in Hospitality !

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Waheeda / FOM on Mar 26, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

8/10 Good

Antoine

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Waheeda / Manager on Mar 19, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is decent size and has a refrigerator. Everything seemed clean. The breakfast was a bit sparce compared to other properties we've stayed at and the tables were dirty. The gym is decent.
Stayed 1 night in Mar 2024
Response from Waheeda / Manager on Mar 19, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

April

Liked: Property conditions & facilities
We always stay here. Really nice hotel
Stayed 1 night in Mar 2024
Response from Waheeda / FOM on Mar 5, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

Hesham

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Waheeda / FOM on Mar 5, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

2/10 Terrible

denu

Stayed 1 night in Feb 2024
Response from Waheeda / Manager on Mar 20, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

8/10 Good

Jamie

Business traveler
Liked: Cleanliness, staff & service, amenities
Staff was always super nice. Bed was comfortable. Couldn’t get the curtains to close, couldn’t get the heater on but it came on every so often to keep the room temp comfortable. The hotel just seems outdated - can tell there had been a water leak under the bathroom sink as wood was peeling. Breakfast was average. Coffee only offered dark roast so I put extra sugar in. Hotel did the job for two nights.
Stayed 2 nights in Feb 2024
Response from Waheeda / FOM on Mar 5, 2024
We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will use your concerns to fine-tune our operations here. Our hotel is slated for a full property renovation within the next 18 months that will surely address the concerns you brought up.

6/10 Okay

Chik-kwun

Stayed 1 night in Feb 2024
Response from Waheeda / Manager on Mar 20, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Waheeda / FOM on Mar 5, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

8/10 Good

elma

Traveled with group, Traveled with family
We love it.
Stayed 1 night in Feb 2024
Response from Roxanna R (GM) on Feb 28, 2024
I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly.
Super clean room. Mike at front desk was very friendly.
Stayed 1 night in Feb 2024
Response from Roxanna R (GM) on Feb 28, 2024
I’m so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review and recommendation are welcomed and appreciated. Thank you for staying with us.

8/10 Good

Venise

Business traveler
Liked: Cleanliness, staff & service
Pool was closed, website says hot tub which doesn’t exist. Ice machines broken. Room was quiet and clean.
Stayed 2 nights in Feb 2024
Response from Waheeda / Manager on Feb 14, 2024
First and foremost, we would like to thank you for taking the time to share your feedback.On behalf of our entire staff we would like to apologize for any inconveniences youencountered during your stay. Apologize for the situation that happened. We appreciateyour feedback as it helps us further improve our property for our guests and yourself. WeThank you and hope that you will give us another chance in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Waheeda / Manager on Feb 14, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

Patricia

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Waheeda / Manager on Feb 14, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

4/10 Poor

David

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Could have been better, like it used to be.
Only one elevator in service, Noisy HVAC in room, lacking amenities, bathtub stopper broken, window cover dressing hanging loose at one end. Laundry dryer non-operational, no laundry soap available. No directory of services or local restaurants and offerings. Potholes in the parking area. The coffee/Tea was good and available. Breakfast was waffle, fold-over premade eggs, sausage, potatoe (slightly warm), bagle,blueberry muffin and juices. Overal impression was only so-so.
Stayed 3 nights in Feb 2024
Response from Waheeda / FOM on Feb 14, 2024
First and foremost, we would like to thank you for taking the time to share your feedback.On behalf of our entire staff we would like to apologize for any inconveniences youencountered during your stay. Apologize for the situation that happened. We appreciateyour feedback as it helps us further improve our property for our guests and yourself. WeThank you and hope that you will give us another chance in the future.

8/10 Good

Sara

Stayed 1 night in Feb 2024
Response from Waheeda / Manager on Feb 14, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

Misghna

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Feb 2024
Response from Waheeda Iqbal / FOM on Feb 8, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

4/10 Poor

Verified traveler

Traveled with family
Liked: Room comfort
Okay if you're not traveling with family
Accommodations were fine. Biggest complaint is the pool was out of service halfway through our trips, which wouldnt have been a big deal if they made an effort to inform guests that is was not in service. Instead, it was after i suggested that a note AT LEAST be placed on the pool door that it was out of order that steps finally took place. Another bit of an annoyance was the fact that i needed sheets changed (my two year old wet the bed) and front desk acted lime it was such a hassle to get housekeeping to give us a change of sheets becuase they only do that once every other day. Probably wont stay there again.
Stayed 4 nights in Jan 2024
Response from Waheeda / Manager on Jan 31, 2024
Thank you for taking the time to review your recent experience at the Hampton InnChicago-Carol stream. We value your loyalty and respect your feedback. I am concernedto hear you encountered issues with a few issues during your stay here at our hotel. Please accept our sincere apology for the inconvenience.

10/10 Excellent

Cheri, Lomira

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and comfortable. We enjoyed the hot breakfast. We will stay here again if we are in the area.
Stayed 1 night in Jan 2024
Response from Waheeda / Manager on Jan 31, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

Jean

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our visit!
Loved our 2 night stay. Great price for our room and breakfast was good.
Stayed 2 nights in Jan 2024
Response from Waheeda / Manager on Jan 31, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

Raymond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Waheeda Iqbal / Fom on Jan 20, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

Robyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haven from the snowstorm.
A quick overnight stay to beat the impending snowstorm. The hotel was clean, staff exceptionally friendly and accommodating. They served a great buffet breakfast. Loved the pool and the fact that it opened at 6am. Also appreciated the noon checkout.
Stayed 1 night in Jan 2024
Response from Waheeda Iqbal / Manager on Jan 20, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay! The wand on our curtain fell off so I am giving this 4/5 stars. Everything else was fantastic.
Stayed 2 nights in Jan 2024
Response from Waheeda Iqbal / FOM on Jan 20, 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

4/10 Poor

Carlton

Traveled with family
Disliked: Staff & service, property conditions & facilities
First impression / first point of contact matters.
Upon check in, another lady pushed the front desk clerk that was originally assisting me away stating to the original clerk, “move out of the way, I’ll do it.” I found this to be rude and unprofessional. I had to repeat my information again and the new person could not find my reservation. I had booked 2 rooms and was only given 1. I tried to show the new clerk my reservation, but; she ignored me and insisted to create new reservations. The occupancy of the hotel was less than 15 percent and I was given the two worse rooms in the hotel. My view was the heating / air conditioning units on the roof. The room had damaged on the walls, which I shared with the new clerk as we checked in. The heating unit in the room constantly made noise. My family and I were in town unexpectedly for the death of my mother in law. I was not able to address these issues as I would have normally would have, because; of our emotional state of mind. I should have checked out and gone to another hotel. This experience will make me hesitate to choose the hotel in the future. Please feel free to contact me for more specifics if necessary.
Stayed 3 nights in Jan 2024
Response from Waheeda / Manager on Jan 9, 2024
Thank you for taking the time to review your recent experience at the Hampton InnChicago-Carol stream. We value your loyalty and respect your feedback. I am concernedto hear you encountered issues with a few issues during your stay here at our hotel. Please accept our sincere apology for the inconvenience.