Helios Klinikum Schleswig Tours

Nice hotel and good price

We were on a 16 day tour staying at different hotels, This hotel was my personal favourite. I thought it maybe noisy as it was for families but it was lovely and peacefull, The rooms are in blocks so it isn't crowded, there is a swimming pool (outdoors) but we didn't try it. The hotel's breakfast was the best of all the hotels we stayed in, a great choice of food, & the best fruit selction of any of our other hotels. The staff were friendly & helpful and the room was clean, we were on the 1st floor, so had to carry the cases upstairs as here wasn't a lift, but there was only 2 flights and these were not that hard to asend, they were similar to what you'd have in your house.

It disheartens me to write this because the other Barcelo hotels in Valencia and Lanzarote have been much much better and have always gone above and beyond with their service, whenever we have stayed with them. Unfortunately, our stay in the Hamburg hotel was very different, to say the least. Positives : Room with modern fittings. Clean. Free room safe. Friendly staff. Great location. Negatives : Room phone not working and not repaired, so no use at all when needing to ask for help, using the phone. Key card (used for the power) taken by the cleaner(s) and not replaced until the second evening. The consequence of this was the room was overwhelmingly warm upon returning to the room. A 24 hour room service finishing at 10pm. The biggest disappointment was the hotel not replying to a direct message/request 48 hours before arrival. It has to be added that the Barcelo group are usually very prompt at responding. Overall, our stay was underwhelming. We booked the hotel on the quality of service we have had at the other Barcelo hotels.