Standard Room, Multiple Beds, Non Smoking, Balcony | Free WiFi, bed sheets
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Reviews of Hotel Dos Mundos, Isla Cozumel

2.5 out of 5
Hotel Dos Mundos, Isla Cozumel
Av. Juárez Esq. 45, Av. Sur, No. 900, Centro, Cozumel, QROO

Reviews

6.8
Rating 10 - Excellent. 7 out of 13 reviews" "
Rating 8 - Good. 0 out of 13 reviews" "
Rating 6 - Okay. 1 out of 13 reviews" "
Rating 4 - Poor. 1 out of 13 reviews" "
Rating 2 - Terrible. 4 out of 13 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Debbie

Disliked: Cleanliness, staff & service
Shower wouldn’t drain. I was given the wrong room. Stayed for 1 night and left. Still got charged. The shower situation was dangerous thought I would slip and fall. Expedia or the hotel did not help
Stayed 15 nights in Jan 2022

2/10 Terrible

Alexey

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was book it and pay for the room, but them giving my room to someone else.
Stayed 1 night in Jan 2022

4/10 Poor

Daniel

Disliked: Staff & service, amenities, property conditions & facilities
So they didnt have a fridge or a microwave, no shower curtains and the shower had a very bad stream. Also they made me change rooms after a few days. i will not be staying here ever again.
Stayed 7 nights in Nov 2021

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
La limpieza muy pobre.camas sucias yel baño muy pequeño, incomodo,mala precion de agua en la rregadera y se estancaba el agua en el piso baños muy incomodo y sucio
Stayed 5 nights in Jan 2021
Response from OYO Hotel Dos Mundos on Feb 3, 2021
¡Hola! Perdón por los problemas que enfrentaste. Hemos tomado nota de sus comentarios y le garantizamos una estancia increíble la próxima vez. Que tengas un buen día por delante. ¡Saludos!

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Daniel and his staff were amazing. He gave the most information of any hotel I ever stayed at. The place is immaculate, well located, but you need a car to get around Cozumel. I highly recommend this budget price hotel!
Stayed 4 nights in Jan 2021
Response from OYO Hotel Dos Mundos on Feb 3, 2021
Thank you for your comment and for choosing our hotel. We are very happy to know that you enjoyed your stay with us. We hope your next visit will be very soon.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely friendly, the rooms are large and clean, and all of that made my stay 5/5. Excellent!
Stayed 2 nights in Dec 2020
Response from OYO Hotel Dos Mundos on Feb 3, 2021
Thank you for your comment and for choosing our hotel. We are very happy to know that you enjoyed your stay with us. We hope your next visit will be very soon.

10/10 Excellent

Carola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Greta on Sep 19, 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una estancia amena
Todo muy cómodo y limpio
Stayed 3 nights in Apr 2022
Response from Carlos Asistente de recepcion on May 4, 2022
Hola Buenas noches, nos da mucho gusto, que haya disfrutado de la comodidad de nuestra estancia y le haya gustado, lo esperamos pronto, sera un gusto saludarlo nuevamente

2/10 Terrible

Violeta, Düsseldorf

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wurde nachts ausgesperrt, da die Rezeption nicht besetzt war und die Eingangshalle zugesperrt war. Daher musste ich mir eine Ersatzunterkunft besorgen
Stayed 1 night in Mar 2022
Response from Leonel, Servicio al cliente. on Apr 28, 2022
Violeta, buenas noches, le agradecemos por sus comentarios, el dia que se presento esta situacion, platicamos con usted, cual fue la emergencia de salud que tuvo nuestro agente de seguridad, le agradecimos su comprension y por la mala situacion que le ocasionamos, le obsequiamos en ese momento un tour de snorkel, esperamos que pueda visitarnos pronto!!!

10/10 Excellent

Cristell

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
EXCELENTE LUGAR
Stayed 3 nights in Nov 2021
Response from Estimada Cristell on Nov 20, 2021
¡Muchas gracias por tu comentario! Nos alegra que hayas tenido una buena estancia. ¡Esperamos verte pronto!

6/10 Okay

Sina

Liked: Staff & service
War ok, würde ich aber nicht nochmal buchen
Das Zimmer war etwas heruntergekommen. Das Bad aber top modern. War ok für den Preis aber da es eher etwas ausserhalb vom Zentrum liegt würde ich nächstes Mal ein anderes buchen.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención de Javier es excepcional, todo excelente, gracias.
Stayed 3 nights in Mar 2021

10/10 Excellent

K

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo ok. Muy limpio y la atención fue muy buena. Súper recomendable y accesible.
Stayed 1 night in Dec 2020
Response from OYO Hotel Dos Mundos on Feb 3, 2021
Gracias por tu comentario y por haber elegido nuestro hotel. Estamos muy contentos de saber que disfrutaste de tu estancia con nosotros. Esperamos que tu próxima visita sea muy pronto.