Standard Suite | 1 bedroom, free WiFi
Check availability

Reviews of KIMSA Hotel

3 out of 5
KIMSA Hotel
Calle Choquechaka 320, Cusco, Cusco

Reviews

7.6

Good

Rating 10 - Excellent. 8 out of 25 reviews" "
Rating 8 - Good. 10 out of 25 reviews" "
Rating 6 - Okay. 3 out of 25 reviews" "
Rating 4 - Poor. 1 out of 25 reviews" "
Rating 2 - Terrible. 3 out of 25 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from Ruben on Jun 16, 2020
Muchas gracias por su evaluación, nos encanto su estadía aquí.

10/10 Excellent

Mary, Dallas , tx

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint place . Friendly staff and very accommodating . Easy breakfast
Stayed 1 night in Mar 2020

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were here for two weeks. Don’t have a bad word to say about it. The rooms are especially comfortable and it’s a very pleasant place to be.
Stayed 2 nights in Dec 2019
Response from . on Jan 7, 2020
Dera Thomas, Many thanks for your visit, we enjoyed your astay here. Ruben Diaz

2/10 Terrible

Annie, California

Traveled with group, Business traveler
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Cusco is a city where, as a tourist, you often need to be places on time. Kimsa hotel caused us problems with this twice in a one-night stay. On our first day, check-in was at 11:00. When we arrived at 11:20, the room was not ready. After telling us that it would be ready in five minutes, the employee at the front desk told us at 11:25 that it might be ready in fifteen minutes. On our second morning, we had to be at a tour at 8:00. At 7:20, there was no hot water. We asked the employee at the front desk, "When will there be hot water?" "Soon!" We asked if she could please call the other employee who could fix the hot water. "I don't need to call him, because he'll be here soon." At 8:45—having missed our tour—there was still no hot water. Although the common spaces were pleasant, the shower ceiling was covered in black mold. We booked this hotel on a half-off deal, and it was still a bad bargain; we moved out after the first night. Do not stay here.
Stayed 3 nights in Oct 2019
Response from ruben on Oct 19, 2019
Buen dia estimada huesped, mil disculpas por el inconveniente, pero quiero avclarar que el check in es a las 12 am, no a las 11, ustedes quewrian mas antes la habitación y se hizo lo posible. saludos

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I had stayed in several hotels in the area and actaully checked out 2 days early from another hotel i had paid for another 2 days at (i am fighting with hotels.com on that one). This was such a better hotel . The staff was nicer, the rooms were better...heat was included (which is why i had to leave other hotel). I had no porblems with my first hotel ...but this was the best of all 4 i had stayed at..definitely worth the price.
Stayed 2 nights in Aug 2019
Response from Ruben on Aug 21, 2019
Estimado huesped, Muchas gracias por quedarse con nostros. encantados. saludos

2/10 Terrible

Eliza, Riverside, CA, USA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived to the hotel ,They didn't have the room that I booked and expedia confirmed me they set the booking then they offered me a different room at a higher price, thank god I asked the lady in charge to show me the room, she was in a bad mood and she showed me a cubbyhole with a musty smell , meanwhile I was checking my phone to get another hotel, I was witness to many customer's complaints, this is not a Hotel that Expedia should be offering to its members .
Stayed 1 night in Jun 2019
Response from Ruben on Aug 3, 2019
Buenas tardes estimada Eliza, la verdad un poco desconcertado con tu comentario, ya que la reserva lo hicieron ya en el hotel, no se con que objetivo pero ya en el hotel, y no es cierto que fueras testigo de sus quejas de muchos huéspedes ya que no tuvimos quejas de nadie en este tiempo. saludos

8/10 Good

Wlady, Quito

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave me the 4th floor stairs at 3400 m I didn’t like that they had empty rooms bellow and placed me way up there
Stayed 2 nights in Jul 2019
Response from Diaz on Jul 13, 2019
Muchas gracias por la evaluación, estaremos mejorando. saludos

6/10 Okay

Alvaro

Liked: Cleanliness, staff & service
Disliked: Room comfort
Warm service cold room
I will start with the positives as the location was convenient, the interior quite nice, the bed very comfortable and service superb. However, the experience was spoilt by how cold the place is aggravated by the fact that in 6 days we could only get 1 hot shower. Wifi was pretty unstable too but it was not the biggest issue.
Stayed 3 nights in Jul 2019
Response from diaz on Jul 13, 2019
Gracias por la evaluación, mejoraremos

2/10 Terrible

Verified traveler

Stayed 3 nights in Apr 2019
Response from Ruben on Jun 9, 2019
Muchas gracias por su puntuación, mejoraremos en todo lo posible,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Affordable with good hot water and WiFi
+ Very affordable price + Hot water plentiful + Good WiFi - Breakfast is basic - Lots of stairs
Stayed 1 night in Feb 2019
Response from Ruben on Mar 12, 2019
Muchas gracias por la evaluación, encantados, Ruben

8/10 Good

Verified traveler

Stayed 5 nights in Dec 2018
Response from Ruben on Jan 4, 2019
Muchas Gracias por tu visita al alojamiento. saludos. Ruben Diaz.

8/10 Good

Wendy, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was easy, staff speaks great English. They have maps and ask if you have any questions and will help with directions. Cusco is freezing at night but their beds have real duvets and a heater you could use if you were cold. I got a balcony room which is great in theory but it was small (standing room only) and faced the street so lots of outside noise. I had room 101 right by reception and I found it also to be loud so if you’re a light sleeper, ask for a room in the back. Street had lots of laundry options and restaurants and just a few minutes walk to San Blas and Plaza de Armas, great location.
Stayed 1 night in Sep 2018
Response from Ruben on Sep 21, 2018
Dear Wendy, Many thanks for your visit, we enjoyed your stady at my accomodation. we hope to see you soon. Grettings. Ruben Diaz.

8/10 Good

Verified traveler

Traveled with partner
Disliked: Property conditions & facilities
no me gusto que los cuartose esten tan arriba y todo sea escaleras. Eso fue bastante incomodo sobretodo en la altura. Por lo demás si estuvo todo normal. Es un buen lugar para ir si es que tienes poco presupuesto
Stayed 1 night in Nov 2019
Response from ruben on Nov 28, 2019
gracias por el comentario

8/10 Good

Simon

Stayed 4 nights in Oct 2019

6/10 Okay

Anzhelika

Stayed 3 nights in Sep 2019
Response from Rubebn on Sep 22, 2019
gracias por la evaluacion

8/10 Good

Maria de los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Diaz Ruben on Sep 15, 2019
Estimada Maria de los Ángeles, Muchas gracias por su visita a nuestro hotel, nos encanto su estadía aquí. saludos.

10/10 Excellent

Jaxayra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable
Acogedora, limpio, habitación caliente, seguro, ordenado, y bastante cerca de la plaza
Stayed 8 nights in Jul 2019
Response from Ruben Diaz on Aug 5, 2019
Estimada Jaxayra, Muchas gracias por escribir una evaluación a cerca de nosotros nos encanto tu estadía aquí. saludos.

10/10 Excellent

Giorgio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Ruben Diaz on Aug 3, 2019
Estimado Giorgio, Muchas gracias por su visita, nos encanto su estadía aquí. saludos.

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención y servicio
Excelente atención, por parte de Margot, siempre atenta y dispuesta ayudar
Stayed 4 nights in Jun 2019
Response from recepcion on Jun 23, 2019
Estimado Ivan, Muchas gracias por escribir a cerca de nuestro alojamiento, nos encanto su estadía aquí. saludos

6/10 Okay

Verified traveler

Stayed 4 nights in Jun 2019
Response from Ruben on Jun 18, 2019
gracias por su comentario

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019
Response from Ruben Diaz on Apr 27, 2019
Muchas gracias por la puntuación. saludos

8/10 Good

PAULO

Liked: Cleanliness, staff & service
Custo Beneficio e Excelente Localização
Um bom custo beneficio e excelente localização. Funcionários cordiais e sempre solícitos. Um bom café da manhã, apesar de pouca variedade. Os quartos estavam sempre bem limpos, apesar de simples. Uma ótima ducha e agua quente sempre. Possui 4 níveis e sem elevador.
Stayed 2 nights in Oct 2018
Response from Recepcionista Lis on Oct 26, 2018
Obrigado pelo seu comentário e por escolher o nosso hotel. Estamos felizes que você tenha aproveitado a sua estadia e esperamos tê-lo novamente como hóspede no nosso hotel.   Hotel Kimsa

8/10 Good

João Davi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom hotel.
Hotel bem localizado com funcionários cordiais. Checkin rápido. Ficaram com minhas malas enquanto fui p Machu Picchu.
Stayed 2 nights in Sep 2018
Response from Kimsa Hotel on Oct 4, 2018
Muchas gracias por confiar y contar con Kimsa Hotel. Nos alegra haber sido buen complemento para su estancia durante su visita a Machu Picchu.

8/10 Good

João Davi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom!
Atendimento muito bom! Cheguei bem cedo e me deram um early checkin bem generoso! Hotel bem localizado e bem organizado. Guardaram minhas malas quando fui p Machu Picchu.
Stayed 4 nights in Sep 2018
Response from Kimsa Hotel on Oct 6, 2018
Gracias por confiar en Kimsa Hotel, un cordial saludo a la distancia.

4/10 Poor

Cedric, Paris

Disliked: Cleanliness, staff & service, room comfort
Désastreux
Arrivée à l hôtel aucune chambre correspondant à notre réservation de libre. Malgré une confirmation préalable, aucune solution la Chambre avait été donnée à quelqu’un d’autre. Proposition alternative une chambre sans fenêtre au rdc versus une chambre avec balcon et vue. Inadmissible
Stayed 1 night in Sep 2018
Response from Kimsa on Nov 8, 2018
Apologize for the inconvenients !!!