Terrace/patio
Check availability

Reviews of Torre Dorada

3 out of 5
Torre Dorada
Calle Los Cipreses N-5, Residencial Huancaro Santiago, Cusco, Cusco

Reviews

9.6

Exceptional

Rating 10 - Excellent. 373 out of 474 reviews" "
Rating 8 - Good. 78 out of 474 reviews" "
Rating 6 - Okay. 15 out of 474 reviews" "
Rating 4 - Poor. 4 out of 474 reviews" "
Rating 2 - Terrible. 4 out of 474 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Aleksandr

Liked: Cleanliness
Disliked: Staff & service, amenities
Cusco, Peru Torre Dorada Stayed for (2) nights during the month of May 2024. I had talked with (3) receptionist: at check in, during the night, and at the check out. All receptionists were dry, cold and has no sense of hospitality. A receptionist on duty will lock the front door every time you want to get in or out. Room was ok—served it purpose. The rooms are cold due to old window system. Expect to have a fresh air coming into your room. It is cold during the night! My room has an electric portable heater. The area around hotel looks clean and safe to me compared to the center of the city. Walking distance from the hotel to the center around 25-30 minutes. Very safe; few street dogs. Breakfast? Not really—I will call it "a snack" see pictures to shape your own opinion. This hotel has hot water section in "Thermos" on each floor. That was great! My room (403) faced the construction which began at or about 7 AM—see pictures. You will hear other guests for sure. You will hear a "dog opera" during the night! A lot of dog barking that woke me up at night. Information about check out time that is posted on the door inside the room is inaccurate. It states check out is 9:00 AM. I would stay in this area, but not in this hotel. This hotel has not partnered with any travel agency to help their guests to reserve tours. 3.7 out of 5
Response from Torre Dorada on May 15, 2024
We hope you are well Mr. Evgeny, we understand your comment, we take into account the friendly treatment towards our guests in general and in any case continue to improve in this area.We appreciate his stay with us.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024

6/10 Okay

Tao, San Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we arrived around 9pm but no one was manning the locked front door and had to buzz/yield for about 10 minutes before someone came to the door. also there is no phone number listed so was super frustrating. room itself is clean but no water
Stayed 1 night in May 2024
Response from Torre Dorada on May 7, 2024
Mr. Tao Long, we regret this inconvenience, we take your comment into account in order to improve and apply it at an operational level.greetings

10/10 Excellent

Sicong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 203 - the door of the shower cube cannot be closed. It’s better to fix. Thanks.
Stayed 1 night in May 2024
Response from Torre Dorada on May 7, 2024
We take your observation into account and that way we can improve.greetings

8/10 Good

Cinthia

Liked: Cleanliness, staff & service, property conditions & facilities
nice, cozy place.
Stayed 3 nights in Apr 2024

8/10 Good

Hilda

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

ASHUTOSH

Stayed 3 nights in Mar 2024

2/10 Terrible

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Torre Dorada on Apr 1, 2024
Mr. David, we are sorry that your stay with us was not adequate, in any case we appreciate the time you spent here, we take your comment into account.greetings

10/10 Excellent

Natalia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super helpful and attentive! It’s very quiet and hotel is right in front on a park. Breakfast attendant was the best and will make you fresh eggs, pancakes and orange juice. Hotel is perfect and away from the busy central area, and great for long day tours. Recommend getting altitude pills/ coca leave/ caramels before getting to the hotel, as it’s more of a residential area and not many shops around. There is a convenient store right next to the hotel, but closest pharmacy is 5 min walk along with food shops!
Stayed 3 nights in Feb 2024
Response from Reservation center on Feb 22, 2024
Dear Natalia, we are glad that you were able to enjoy your stay in our facilities. On behalf of the entire Team of Collaborators of the Hotel Torre Dorada Cusco, we appreciate your visit and we hope to welcome you again at some point.Thank you very much for everything Natalia.

10/10 Excellent

Zhuangwei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly and helpful staff, clean rooms large common area
Stayed 1 night in Jan 2024
Response from Reservation center on Feb 7, 2024
Thanks for your commet!!We hope that you enjoyed your stay in our hotel.

4/10 Poor

Briana

Disliked: Staff & service, amenities
There is one poor guy doing all the work. Hot water was either non-existent or took at least 15 mins of running of the water to come on. Said provided laundry on the website but told guests no. Then when I was told yes, it was a disaster. I also received a random WhatsApp message saying I had to book another night (I had 2 booked) and was sent a link to pay. I called the number and some random man answered. It was all very sketchy, so I said I would pay at the hotel. The front desk knew nothing about it, but I paid it anyway. I ended up leaving early and wanted a refund, but of course it didn't happen. Also, the walls are VERY thin, with wooden floors throughout so when the people came in at 4:30A dragging their suitcases up the stairs, it woke everyone up. You could hear people's conversations two rooms away. Room was clean. He ordered dinner for me, which was the nicest thing about the place, but didn't have change for me to pay him. I don't normally write reviews but I cannot get over how many positive reviews this place has. The couple staying next to me said the same thing.
Stayed 2 nights in Dec 2023
Response from reservation center on Jan 9, 2024
Hello, good afternoon,Dear Briana, on behalf of the entire Torre Dorada hotel team we offer you our most sincere apologies for the inconvenience caused.As for the information you indicate about water, it is something that we are still working hard to solve that problem when the hotel is at 100% occupancy.Regarding the minimum stay, we had told you long before your arrival and you were asked again and again if you wanted the additional night to be added or that we could cancel your reservation and you could look for another place according to your requirement and Regarding the payment link, it is the same one we use to pay for reservations and IT SHOULD BE NOTED THAT, a stranger did not write to you as you indicate, because from the beginning of the communication the person was identified by indicating their name and to which area they belonged.For our part, we appreciate your comments as they help us continue working daily to provide a better experience to our customers.

10/10 Excellent

Long

Stayed 1 night in Dec 2023
Response from Reservation center on Jan 8, 2024
Thanks for your commet!!We hope that you enjoyed your stay in our hotel.

8/10 Good

Joan

Stayed 1 night in Dec 2023
Response from Reservation center on Jan 8, 2024
Thanks for your commet!!We hope that you enjoyed your stay in our hotel.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suprised by how amazing it is
The room and facilities is a gem. You would never know it hadso much to offer. The breakfast staff was so dantastic
Stayed 1 night in Nov 2023
Response from Reservation center on Nov 13, 2023
Thanks for your commet!!We hope that you enjoyed your stay in our hotel.

10/10 Excellent

Meagan

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel was nicely decorated, clean, and reasonably priced. The staff was kind and attentive.
Stayed 1 night in Oct 2023
Response from Reservation center on Oct 31, 2023
Thanks for your commet!!We hope that you enjoyed your stay in our hotel.

10/10 Excellent

sara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service and impeccable stay.*****
Stayed 1 night in Oct 2023
Response from Reservation center on Oct 31, 2023
Thanks for your commet!!We hope that you enjoyed your stay in our hotel.

10/10 Excellent

Donna

Super clean
Stayed 1 night in Oct 2023
Response from Reservation center on Oct 23, 2023
Thanks for your commet!!We hope that you enjoyed your stay in our hotel.

8/10 Good

PRISCILLA, NEWPORT NEWS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, most would go out of their way to please. I wasn’t happy that the site advertised “restaurant” and there was none, just the dining area where breakfast was served (which by the way was pretty good). Also advertised daily housekeeping but housekeeping would only come as requested.
Response from Reservation center on Oct 16, 2023
Thanks for your commet!!We hope that you enjoyed your stay in our hotel.

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was open 24 hours a day. The area was calm not to far from plaza de armas
Stayed 10 nights in Sep 2023
Response from Reservation center on Oct 6, 2023
Thanks for your commet!!We hope that you enjoyed your stay in our hotel.

2/10 Terrible

Satish

Disliked: Staff & service
On my second day, I had requested Breakfast package to go for an early visit to Machu Picchu. No meat. Pure Vegetarian. Provided sandwich with meat & cheese. Disgusting.
Stayed 2 nights in Sep 2023
Response from Reservation center on Sep 14, 2023
Good morning,Dear Satish Aggarwal, we have an established schedule for the buffet breakfast (which is served only in the dining room that we have in the hotel) when you order a box lunch, it is provided according to what we can offer you, the rate and the conditions of The reservation does not indicate that we are obliged to provide another type of breakfast in particular.Anyway, I apologize for that.Have a good day.

2/10 Terrible

Kenneth

Business traveler
Check in was quick as it was prepaid. Everything else was average. Told a staff member about the really slow drainage in bathroom. It was not addressed during my stay.
Stayed 3 nights in Jul 2023
Response from diego llerena on Sep 11, 2023
Thank you, your comment helps us improve as a work team

10/10 Excellent

Agustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was taking a train ride Machu Picchu and the staff made me a lunch to take with me. That was pretty awesome
Stayed 2 nights in Aug 2023
Response from Reservation center on Aug 25, 2023
Thanks for your commet!!We hope that you enjoyed your stay in our hotel.

10/10 Excellent

Zhaodong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to leave. nice staff there
Stayed 1 night in Aug 2023
Response from Reservation center on Sep 7, 2023
Thanks for your commet!!We hope that you enjoyed your stay in our hotel.

6/10 Okay

Deborah L, Chicago

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2023
Response from Reservation center on Aug 25, 2023
Thanks for your commet!!We hope that you enjoyed your stay in our hotel.

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service
I really enjoyed my stay at Torre Rosada and would recommend it highly to anyone.
Stayed 2 nights in Jul 2023
Response from Reservation center on Aug 25, 2023
Thanks for your commet!!We hope that you enjoyed your stay in our hotel.

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no habia agua caliente en la ducha (parece ser que no tenian prendido el calefón)
Stayed 2 nights in Jul 2023
Response from Reservation center on Aug 25, 2023
Thanks for your commet!!We hope that you enjoyed your stay in our hotel.

10/10 Excellent

devoja

Stayed 1 night in Jul 2023
Response from Reservation center on Aug 25, 2023
Thanks for your commet!!We hope that you enjoyed your stay in our hotel.

10/10 Excellent

Rosa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 3 nights in Jun 2023
Response from Reservation center on Jun 19, 2023
Thanks for your commet!!We hope that you enjoyed your stay in our hotel.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly, cute, and clean.
Very friendly, cute, and clean. Helpful front desk staff with arranging laundry service and airport taxi. Located next to a nice park, but a 30 minute walk from the historical center of town.
Stayed 3 nights in Jun 2023
Response from Reservation center on Jun 19, 2023
Thanks for your commet!!We hope that you enjoyed your stay in our hotel.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great! Very cute and clean hotel and friendly staff and delicious complimentary breakfast
Stayed 2 nights in May 2023
Response from Reservation center on Jun 19, 2023
Thanks for your commet!!We hope that you enjoyed your stay in our hotel.

10/10 Excellent

Gabby

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente costumer service everything is clean beds are comfortable is a small hotel with service 5 stars you can feel in home I will be back soon to Cusco Peru
Stayed 6 nights in May 2023
Response from Reservation center on Jun 19, 2023
Thanks for your commet!!We hope that you enjoyed your stay in our hotel.

10/10 Excellent

Zoila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Reservation center on Jun 19, 2023
Thanks for your commet!!We hope that you enjoyed your stay in our hotel.

10/10 Excellent

Phatkanya

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff and nice place
Stayed 2 nights in May 2023
Response from Reservation center on Jun 19, 2023
Thanks for your comment! We hope that you enjoyed your stay in our hotel.

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very nice. Hot water not very hot. No food or drink nearby except breakfast.
Stayed 2 nights in Feb 2023
Response from Reservation center on Feb 20, 2023
Thanks for your comment Gary!! It was our pleasure to attend you during your stay in our hotel.We will take into account the information mentioned for a next visit to our facilities.

8/10 Good

Erick Ivan, OSWEGO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is located in a quite neighborhood. If you are looking to stay away from street vendors and all the craziness of downtown Cusco this is your place. Rooms are nice and private. Dinning options are limited unless you chose delivery apps.
Stayed 3 nights in Dec 2022

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los empleados fueron muy amables, me ayudaron en todo momento incluyendo los tours. Aunque la habitación no tenía aire acondicionado, no hizo falta por el frío que hizo.
Stayed 7 nights in Jul 2022

10/10 Excellent

Richard, Green Bay

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value in Cusco
Great little hotel outside the city center.Great value. Very clean. Modern bathrooms. You need to take a taxi into the Plaza de Armas but taxis cost about $7 soles or around $1.75 us.each way. The staff were friendly and helpful, especially Gonzalo. He did everything to make our stay as comfortable as possible. With getting us a late dinner when we arrived late and arranging with our tour guide for our excursions. Breakfast included eggs cooked to your preference. Unfortunately, there is no elevator and only a few rooms on the first floor. If the rooms had a fridge and water this hotel would be perfect. However, there is a lil store next door to the hotel for drinks and snacks.
Stayed 1 night in Oct 2022

8/10 Good

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet neighbourgood. Very helpfull staff.
Stayed 9 nights in Oct 2022

10/10 Excellent

Cindy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
We really loved our stay. The staff is really great. The rooms are nice and comfy. The breakfast is nice, too.
Stayed 4 nights in Oct 2022

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022

10/10 Excellent

Kristalle

Traveled with group
Liked: Staff & service, property conditions & facilities
Had a lovely stay!
Stayed 5 nights in Aug 2022
Response from diego llerena on Sep 10, 2022
Thank you for your comment, it helps us to improve and grow as a work group.

4/10 Poor

Marianela

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room was great but they charge room per person; I rented a queen bedroom and had to pay for my partner and they don’t have a fixed price they just charged base on what you payed for the reservation.
Stayed 2 nights in Aug 2022
Response from diego llerena on Sep 9, 2022
THANKS FOR YOUR COMENT.

10/10 Excellent

christopher lan keng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

CAROLINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to book, only 7-8 min from all tourist places such as plaza de armas. Enjoyed the free teas.
Stayed 4 nights in Aug 2022

10/10 Excellent

Chase

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great service. Rooms are very modern and showers are hot. Breakfast offered is really good as well! Took advantage of the laundry service while here which they charge 8 soles per kilo for. Gave to them in the morning and received the same night.
Stayed 2 nights in Aug 2022
Response from diego llerena on Sep 10, 2022
thanks for your comment, it helps us to improve and grow as a work group

10/10 Excellent

Trent

Stayed 1 night in Aug 2022

10/10 Excellent

Conrad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Aug 2022
Response from diego llerena on Sep 10, 2022
Thank you for your comment, it helps us to improve and grow as a work group.

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was clean, safe, rooms were comfortable.
Stayed 4 nights in Jul 2022
Response from diego llerena on Jul 19, 2022
Thank you for your comment and for helping us improve.

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK place to stay
Stayed 2 nights in Jun 2022
Response from diego llerena on Jun 13, 2022
Thank you for your comment, it helps us and motivates us to improve our service more and more.