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Reviews of Residence Inn by Marriott Davenport

3 out of 5
Residence Inn by Marriott Davenport
120 E 55th St, Davenport, IA

Reviews

7.8

Good

Rating 10 - Excellent. 74 out of 184 reviews" "
Rating 8 - Good. 55 out of 184 reviews" "
Rating 6 - Okay. 29 out of 184 reviews" "
Rating 4 - Poor. 12 out of 184 reviews" "
Rating 2 - Terrible. 14 out of 184 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karen, Easthampton

A
Stayed 1 night in May 2024

2/10 Terrible

Caitlin Marie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No pool and rooms are not updated. Mold and dirty! Rude front staff!
Stayed 1 night in May 2024
Response from Chrissy Anderson on May 16, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Chrissy on May 16, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

William

Stayed 1 night in Feb 2024
Response from Chrissy on May 16, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Clifford G

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel!
We came to the Residence in because we had gone to another hotel in Davenport that was awful. Residence Inn was nice, clean, and had good service. The staff was great, as was the breakfast. I only gave it four stars on condition because they're in the middle of a remodel. I highly recommend!
Stayed 4 nights in Dec 2023

8/10 Good

Donald

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very old and in worn out condition. Worst conditions I’ve ever experienced in a Marriott
Stayed 1 night in Oct 2023

10/10 Excellent

Dan

Stayed 3 nights in Sep 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so great
The entire hotel smelled of mildew, the room was incredibly outdated, the room was never cleaned & the front desk was of no help.
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Bax107
Breakfast was not kept up. Waited 25 minutes for eggs and sausage. Still wasn’t any brought out when I had to leave.
Stayed 1 night in Apr 2023
Response from Christine on Apr 7, 2023
Thank you for your feedback. I apologize for the inconvenience and will be discussing this with our leadership team. I hope you will come back and stay with us again.

4/10 Poor

John

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This is reaching its life span and needs upgrades. The entrance driveway is.terrible! The entrances are trip hazards. And the big surprise was no local or network TV. Breakfast was marginal at best although they did apologize for the burned food
Stayed 3 nights in Mar 2023

2/10 Terrible

Andrew

Traveled with family
Disliked: Staff & service
Open the pool!!!
If we would have known pool was closed we never would have booked there.. only got like 5 channels on tv as well..
Stayed 2 nights in Dec 2022

10/10 Excellent

Adam

Stayed 4 nights in Nov 2022

10/10 Excellent

jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was freindly and helpful. Location was great. Hotel was clean. Beds comfortable
Stayed 1 night in Oct 2022

10/10 Excellent

Ed, Castaic

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent room and great customer service
Stayed 1 night in Sep 2022

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Good service, old décor
Hotel needs to be updated - dents, scratches, old décor. Would like to say thank you to Sasha at the front desk! She helped with relocating my room - I was next to two loud neighbors originally.
Stayed 1 night in Aug 2022

10/10 Excellent

Vickie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so personable, helpful and nice from the front desk to the service people. Liked the breakfast menu. I thought the courtyard could use a little more light since I like to sit out there and do my crossword puzzles
Stayed 6 nights in Aug 2022

2/10 Terrible

Robert

Traveled with family
Disliked: Staff & service, property conditions & facilities
Although we specified needing a handicap accessible room when we reserved the room, upon check-in learned they did not have one available. Incredibly upsetting!!!
Stayed 1 night in Aug 2022

2/10 Terrible

Christopher

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Arrived at the hotel to find they had overbooked and didnt have a room for me. No call. No email. Nothing. They then took the liberty of booking another hotel room with the card I had on file. It was at another hotel on the other side of town, 30 minutes away, with only one bed. I had reserved a suite for 4 travellers! I told them I didnt want the room and could they please remove the reservation. They told me I could do it and handed me a number to call. Great. Thanks for an even bigger inconvenience.
Stayed 1 night in Jul 2022

4/10 Poor

Debra

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2022

4/10 Poor

Anthony

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not good.
I reserved a 2 bedroom suite and the air conditioning was broken so they gave us 2 separate rooms. When we got to those rooms the air conditioning was broken in one of those rooms, so we had to change rooms again. We had no shampoo in the room and while looking for the shampoo we came across a bunch of used tissues in one of the drawers. The only saving grace was the nice front desk person.
Stayed 1 night in Jun 2022

4/10 Poor

linda

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The keycards were constantly not working properly, the elevator door never worked properly, there were ants in the breakfast cereal, and some of the exit doors did not function properly.
Stayed 5 nights in May 2022

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in May 2022

10/10 Excellent

Ron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay review
Check in was done quickly and the room was very nice and clean.
Stayed 1 night in May 2022

2/10 Terrible

Graciela

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Staff & service
I’ve booked through Expedia many times, have never had a problem. We reserved 5 rooms over a month ago. It was very unprofessional, we didn’t receive an email or phone call letting us our reservations had been canceled due to overselling. When we got to the property we were informed our reservations were canceled, according to the employee he had canceled them 40 minutes before we arrived . Luckily we were able to find a different hotel last minute. Given it was midnight, you’d think they’d have enough time to inform us about the cancellation given check in was at 3. They had more then enough time to realize they had oversold for the night.
Stayed 2 nights in May 2022

8/10 Good

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It was a nice experience but were disappointed by a few things. First, the "bedroom" is seperated by doors that have a large gap, offering no privacy. Secondly, we were not informed the pool would be closed for maintainence, and ended up with disappointed children because of such. Otherwise nice facility with a good location.
Stayed 2 nights in Apr 2022

10/10 Excellent

Marcus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good service
great service had a great time.
Stayed 1 night in Apr 2022

8/10 Good

Emil, St Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Mar 2022

10/10 Excellent

Rolland

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay and the room was fine. You need to update the map location. It is shown as being off Utica Ridge Rd. on 55th St when it's actually on 55th st off N Brady St. I waisted of 30 minutes finding the hotel until I finally called and was told it's a different zip code. I was not happy since it was 9:00pm!!
Stayed 1 night in Mar 2022

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious, clean, and well equipped. It’s just a kind of place to stay for several days at a time with Roominess.
Stayed 2 nights in Feb 2022

6/10 Okay

Kimberly

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Bathroom in hotel room was dirty and I had to clean it myself. Front desk staff at check in was not very polite. However, night crew was very nice.
Stayed 1 night in Jan 2022

8/10 Good

Jacqueline

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Connie, Holland

Business traveler
Liked: Cleanliness, staff & service
I was traveling to Nebraska and had a car loaded with personal items. The clerk understood the concern for theft and allowed me to park my vehicle in the front. She noted that they would keep watch. I appreciate the extra care and concern.
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property - recommended
I put a lot of trust in the Marriott name and this Residence Inn met expectations. Clean, well-lit property in a quiet, convenient spot just off a couple major highways. Good amenities (the full-size fridge was particularly handy on this trip), good service and security. They've had to scale down some elements of their meals due to the pandemic, but they've clearly given much thought to continuing to provide many breakfast options and mitigating arrangements, like placing toasters in the room.
Stayed 1 night in Nov 2021

6/10 Okay

Larry

Business traveler
Liked: Staff & service, amenities
My room had a musty Oder! Room was clean 😊
Stayed 1 night in Nov 2021

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay! Great rooms
Stayed 1 night in Oct 2021

8/10 Good

David Lyle, Marblehead

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom sink clogged and needed service
Stayed 1 night in Sep 2021

10/10 Excellent

RICHARD H, Wakefield

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very close to the mall, easy to get to. Many cosmetic things need to be fixed. Bed ruff ripped, cabinet doors at bathroom sink in poor condition, shower stall tiles cracked, wall by desk chair needs painting. I would expect better from a Marriott hotel. Stay at their resorts and a much better standard for the resorts!
Stayed 1 night in Sep 2021

8/10 Good

Christopher

Stayed 1 night in Sep 2021

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, amenities
Smells bad, Rooms need aired out or sprayed. Furniture smells like old, bed was comfortable but the air just smelled like old musky furniture.
Stayed 1 night in Aug 2021

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Awesome hotel! Highly recommend!
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel to stay at. Our room was spacious and very comfortable.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant stay that accommodated well with family of 5.
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveler

Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and and professional.
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, book it, you’ll see.
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Seems pretty flimsy and dated. There are no in room safes, TV channels are limited and don't match the in room guide, and bathroom is cramped.
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Pool area unclean. Customer service with an edge. Old mattresses.
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020