DiamAndes Tours

We had a truly exceptional stay at El Carmelo Mountain Lodge. What made our experience outstanding was the personalized and attentive care provided exclusively by Ms. Neyla. I was traveling with my cousin, and on our first day she became ill to her stomach. Ms. Neyla kindly prepared a homemade soup for her and assisted us in obtaining the appropriate medication. Thanks to her thoughtful care, my cousin recovered quickly. Later in our stay, when we experienced sunburn, Ms. Neyla immediately provided soothing cream for our faces, once again showing her genuine dedication to guest well-being. Breakfast, which was included with our reservation, was excellent—no complaints at all. Dinner was also prepared with great care and was truly enjoyable. At the end of our visit, Ms. Neyla informed us that the soup she had prepared for my cousin was offered as a courtesy, which we deeply appreciated. We are sincerely grateful for the exceptional service provided by Ms. Neyla. I highly recommend this lodge and look forward to returning in the future.

Great property. Enjoyed the spa and pool area. The spa needs a cold plunge or cold towels available as the steam room is hot! Passed out briefly after stepping out and not much to cool off with. Massages were great. Bed comfy.

We loved our stay; staff were amazing (especially Tomas & Balti), food was fantastic. The glam camps were so cute with breathtaking views, the entire place is magical. If you are using their transport be sure to confirm times as we often found ourself waiting but overall fantastic stay! Insider tip be sure to check out Cuarto Dominio for a tasting as that was a highlight of our stay!