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Reviews of Wagner Inn

2 out of 5
Wagner Inn
3064 E Van Buren, Eureka Springs, AR

Reviews

6.8
Rating 10 - Excellent. 57 out of 235 reviews" "
Rating 8 - Good. 68 out of 235 reviews" "
Rating 6 - Okay. 45 out of 235 reviews" "
Rating 4 - Poor. 39 out of 235 reviews" "
Rating 2 - Terrible. 26 out of 235 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Shaun

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Blood stains on floor. Hot tub was broken. Microwave was broken.
Response from David on Feb 23, 2024
Sorry for your stay, One we don't have a hot tub, in future please come in the office to get a refund or another room. We do not tolerate nonworking issues. Thank you for letting us know.

8/10 Good

Alan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from David on Feb 23, 2024
Thanks

10/10 Excellent

Darwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from David on Oct 31, 2023
Thank You, Mr Darwin. Please come again.

6/10 Okay

Dustin

Liked: Cleanliness, staff & service
Not bad
The room was clean and spacious. The bed was way too firm for my taste but that's a matter of preference. I liked that I could park outside of my room. The shower didn't have great pressure and was a little short for most adults but it's an older property. Overall, it wasn't bad for a budget motel.
Stayed 1 night in Oct 2023
Response from David on Oct 23, 2023
Well Dustin we was sold out and when people go shower in the morning, pressure does affect the water. Thanks

10/10 Excellent

Surya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful.
Stayed 1 night in Oct 2023
Response from David P on Oct 16, 2023
Thank you

4/10 Poor

frances patterson

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The pool was closed the owners had a big dog that barked during the nite the breakfast was stale cereal a loaf of bread that was kept in the refrigerator with a bottle of jam. Will not stay again
Stayed 2 nights in Sep 2023
Response from David P on Sep 4, 2023
Next time read you itinerary, not our fault you didn’t read it. It’s call complementary breakfast. What the hell you expected over easy eggs? You was being cheap about what you can afford. People when you read this, remember you wanted a reasonable price for a room. So leave the Ritz Carlton attitude home. So Frances stay home don’t come back. Have great day!!

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from David P on Aug 10, 2023
Thank you

8/10 Good

Chance

Traveled with family
Liked: Cleanliness, staff & service
Clean rooms. No working pool.
Stayed 1 night in Jul 2023
Response from Gina P on Jul 9, 2023
Thank you

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Good stay but just fyi
Wasn’t a bad stay but there were definitely some things that raised eye brows. Curtains in the room wouldn’t open, air conditioner on high; was barely pushing out air (it eventually did get cool in room…just took a long time) the facial tissues were in a locked, casing attached to the sink, but you couldn’t actually access the tissues, there is also a soap dispenser attached to the mirror that has nothing in it. (Just strange little things). It was also a strange check out experience… I went to check out at 10:45 AM and the office was locked with no notes on door or anything. Also it’s almost July and they still don’t have their pool running. (Photos on listing are misleading) I didn’t have a bad experience… Just listing the eyebrow raisers! It was clean and beds were comfortable. Price was good! I would stay with them again for the price. :)
Stayed 1 night in Jun 2023
Response from David P on Jun 26, 2023
Thank you for your feedback. A/C issue, being so hot in 95 degrees outside, even your house will take time to cool down.Facial tissues are not locked, even public restrooms do it.Dispenser for soap are on back order, that's why bar of soap was left on the sink.Pool is noted during your reservation, it's down. Because of repairs.Thank you for having good eyebrows.

6/10 Okay

Jeremy

Stayed 1 night in Jun 2023
Response from David P on Jun 12, 2023
Thanks

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from David P on Jun 12, 2023
Thanks

8/10 Good

Leslie w

Stayed 1 night in Jun 2023
Response from David P on Jun 6, 2023
Thank you Leslie

10/10 Excellent

Kayla

Stayed 1 night in May 2023
Response from David P on May 30, 2023
Thank you, Kayla come again

10/10 Excellent

Jackson

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable!
Stayed 1 night in May 2023
Response from David P on May 20, 2023
Thank you JacksonCome again

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Comfortable; clean; quiet.
Stayed 1 night in May 2023
Response from David P on May 7, 2023
Thank you RobertPlease come again.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Nice and helpful staff. Bed was comfortable and the hotel felt safe and quite. It’s definitely no frills so just basic accommodations at a good price.
Stayed 1 night in Apr 2023
Response from Gina P on May 7, 2023
Thank you Ms HelenPlease come again.

8/10 Good

Clifton

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from DAVID on Apr 24, 2023
Thank YouClifton

10/10 Excellent

Anthony

Stayed 1 night in Apr 2023
Response from David P on Apr 24, 2023
Thank you, Anthony

10/10 Excellent

Dan, tulsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice well kept clean place to stay.
Response from David P on Apr 22, 2023
Thank you

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and just on the edge of town, so it kind of felt secluded. Clean, spacious rooms with all the amenities of a “big chain” hotel. Friendly staff and amazing service! Would definitely recommend and will for sure be back.
Stayed 4 nights in Apr 2023
Response from David P on Apr 22, 2023
Thank you Brandon

8/10 Good

Ashley

Stayed 1 night in Apr 2023
Response from Dennis P on May 7, 2023
Thanks Ashley

8/10 Good

Jaylynn

Stayed 2 nights in Mar 2023
Response from David P on Mar 14, 2023
Thank You Please come again.

4/10 Poor

Rebecca

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Pass on this one.
Janky old place. Run down, needs updating. Poor noise control. Riff raff lurking around. Water pressure was terrible.
Stayed 1 night in Oct 2022
Response from David P on Oct 31, 2022
Sorry JankyYou should of looked at the pictures closely before you book rooms next time. Sorry we didn’t meet your “Rodeo Drive” expectations.

10/10 Excellent

Victor

Stayed 1 night in Oct 2022
Response from David P on Dec 6, 2022
thank you

8/10 Good

Justin

Stayed 1 night in Oct 2022
Response from David P on Oct 31, 2022
Thank you so much. Justin

8/10 Good

Janice

Stayed 1 night in Oct 2022
Response from David P on Oct 24, 2022
Thank you JanicePlease come agian

6/10 Okay

judy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
nice staff, motel needs updated, breakfast was dissappointing
Stayed 3 nights in Oct 2022
Response from David P on Oct 22, 2022
Thanks JudyYou probably forgot to read CONTINENTAL Breakfast. Not Denny's Thank you again.

8/10 Good

angel

Stayed 1 night in Oct 2022
Response from David P on Oct 17, 2022
Thank you and. Rose

8/10 Good

CHESTER

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Quite good value.
Stayed 1 night in Sep 2022
Response from David P on Oct 7, 2022
Thank you Mr Chester

4/10 Poor

Brittaney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT WASTE YOUR MONEY!!
The room looked okay walking in. Upon further inspection it was gross. There was bugs on the beds and floors. The bedding had spots all over it. The shower curtain had holes from wear and tear on the seams and the water leaked out to the floor from the holes. The most frustrating part of it is that they gave us the wrong room to begin with. We ordered a King in non-smoking room. They sent us to a double queen that was supposed to be non-smoking but the smell in the room would say otherwise. When we called to get the room fixed they said that its not their fault and blamed it on Hotels.com for inputting it incorrectly. Even so if that was the case the management should have checked the reservation on their end since it is their hotel. There are other cheap hotels that have at least a cleaner room with no bugs in them.
Stayed 1 night in Sep 2022
Response from David P on Sep 28, 2022
BrittaneyWe apologize for your stay, when the door is open flying insects comes through. I just don’t understand how we meet your expectations through out the next day. Why would you not come in the office and to get your money back or give us a chance to show you another room?

6/10 Okay

Jon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was fine, but a bit tired. Room needed a refresh. Carpet worn, Toilet seat looked old and would not stay up. Lobby Gold Fish needed their water refreshed. Was quite, and the bed and pillows were fine, wi-fi was good. A little investment would go a long way to make this pop. Eureka has mostly vintage locations, so just refreshing the vintage that is there would make this place get all smiles.
Stayed 3 nights in Sep 2022
Response from David P on Sep 19, 2022
Thank you JonFor you response we appreciate your feedback.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is extremely friendly and very helpful!
Stayed 1 night in Sep 2022
Response from David P on Sep 12, 2022
Thank You

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

4/10 Poor

Michael

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room 220 was clean and smelled clean. Most hotels in Eureka Springs smell like old nursing homes but this one was good. Problem was the AC froze us 1st night even with stat turned down. 2nd night room was very hot. Manager told me to shut it off for 30 mins prob froze up. It drained all over the carpet. Tried again 30 mins later still no cold air. Burned up all night. Also 2nd night room key didnt work had to take to office to reprogram. I feel they should have offered me a free night later on.
Stayed 2 nights in Sep 2022
Response from David P on Sep 6, 2022
Michael thank you for the comment, yes the ac was working fine. We can't tell when it gets frozen. You might have had the setting to the lowest and it got frozen. The key card loses its programming if it is next to a cell phone. I didn't know you got upset to come into the office to get a new key card. Just because of these 2 small issues, doesn't mean you get a free night. You could have called us and told us you wanted another room.

8/10 Good

Asif

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and hassle free stay for us
Stayed 1 night in Aug 2022
Response from Gina P on Aug 22, 2022
Thanks Asif!!!

8/10 Good

Regina

Liked: Staff & service
Stayed 2 nights in Aug 2022

8/10 Good

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable. Easy in and out of motel. Only negative thing was, the bed was very firm. Too firm for us. Not the best sleep. The room was also clean which is good.
Stayed 2 nights in Jul 2022
Response from David P on Jul 25, 2022
Thank You Tiffany

10/10 Excellent

betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
Stayed 1 night in Jul 2022
Response from David P on Jul 24, 2022
Thank you please come again!!

10/10 Excellent

Elizabeth

Stayed 1 night in Jul 2022

10/10 Excellent

Russell

Stayed 4 nights in Jul 2022
Response from David P on Jul 14, 2022
Thank you for 10 😀

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We come here everytime we come to town. Quiet and very clean.
Stayed 1 night in Jul 2022
Response from David P on Jul 15, 2022
Thank you Jonathan

6/10 Okay

Jennifer

Liked: Staff & service
Stayed 7 nights in May 2022
Response from David P on Oct 15, 2022
Thank you

6/10 Okay

Ellen

Traveled with partner
Liked: Cleanliness, amenities
The room was fine. The bed comfortable, nice tv, usual stuff like microwave fridge hairdryer etc. However, there was no DO NOT DISTURB door hanger. We stayed 3 nights and did not want the room cleaned, altho we did not tell them. So the first day we were out all day and they cleaned, turned off all the lights and tv that we had purposely left on. We always do that as a theft deterrent, and do not like entering a dark room at night. Coffee was not replenished. We had bought breakfast items to eat in the room because the motel breakfast did not look adequate. Second day the maid knocked on the door to clean, before checkout time, altho we were not checking out, when I was about to take a shower. That day we came back early on purpose to turn the lights and tv back on. The bed was very comfortable. The strangest thing was receiving a phone call as we were traveling to get there. When I questioned this upon check in, the response was, they call everyone to make sure we had not wrecked or were lost. Why do you care? I had paid in advance. The room was fine, but we were annoyed enough to seek another place next time. Thanks.
Stayed 3 nights in May 2022
Response from David P on Jun 12, 2022
Ellen, we have plaques behind the door either for service or do not disturb. Sometimes by the wind, it blows off. Yes, I apologize that you didn't like the fact you got a courtesy call from us, We call everyone, not necessarily you in a wreck or not.

10/10 Excellent

tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome and CLEAN Hotel!!
Awesome stay!! Its an older property (like all in Eureka), but you won't find one slice of dust or dirt anywhere, its the cleanest hotel I've stayed at in years. The family owners were so polite and fun to work with. This place ROCKED.
Stayed 1 night in May 2022
Response from David P on Jun 12, 2022
Thank you Tim.

10/10 Excellent

Bruce

Stayed 1 night in May 2022
Response from David P on Oct 15, 2022
Thank you

10/10 Excellent

Elizabeth

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet loose so shook when you sat down and stood up. Needed more and fluffer pillows.
Stayed 1 night in Apr 2022
Response from David P on Apr 17, 2022
We will get right on it, thanks for letting us know. Enjoy your stay!!

2/10 Terrible

B

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bull I stayed one night that's it
Stayed 1 night in Feb 2022
Response from David P on Feb 23, 2022
I know you stayed one night. But whoever helped you book didn't know what they were doing. Neither how to spell. Why would you want to rate us 1 star? Next time don't come here.

2/10 Terrible

B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed one night
Stayed 1 night in Feb 2022
Response from David P on Feb 23, 2022
I know you stayed one night. But whoever helped you book didn't know what they were doing. Neither how to spell. Why would you want to rate us 1 star? Next time don't come here.

10/10 Excellent

B

Stayed 1 night in Feb 2022
Response from David P on Oct 15, 2022
Thank you

2/10 Terrible

Candace

Stayed 1 night in Feb 2022
Response from David P on Feb 19, 2022
You could have told us what happen?