Very disappointing experience during our 3-night stay across 3 rooms booked for 3 families. Housekeeping was practically nonexistent, with only basic trash collection and towel replacement, which were often missed. Napkins provided were of extremely poor quality, and leftover supplies were not replaced unless we personally requested them. The room phone was not working, so contacting the front desk was impossible, and management showed little concern when informed.
Bathroom amenities were inadequate, with no shower gel, shampoo, or conditioner, only a couple of handwash soaps. The toilet ventilation fan was excessively noisy. One room had a non-functional refrigerator, which was neither repaired nor replaced, and the AC units were very old.
Breakfast was equally disappointing. The breakfast area had just one table and offered very limited quantities of bagels, bread, and cereal. Food was not replenished and ran out within 45 minutes, with staff claiming it was first come, first served. When we politely asked about refilling the food, the response was rude and unprofessional.
Overall, basic hospitality, housekeeping, maintenance, amenities, breakfast, and customer service were far below expectations. Management was indifferent to genuine guest concerns. Would not recommend this hotel or consider staying here again.