Fallais Castle Tours

Pros - Fantastic central location and its key selling point. - nice helpful staff - free water bottles daily - good shower - family room has 4 single beds = perfect Considerations - No air-conditioning - be aware as in summer gets warm. - provided with fans however and can open windows - no lift BUT the staff helped carry our luggage up and down

Rough start , I was given a twin room when I arrive instead of double room . I was put to an extension building outside the hotel . Next day I spoke to the Asian lady ( general manager) the most unhelpful manager I’ve meet . Never listen to me and she needed a customer service training - smile atleast and listen . Nice hotel but manager is a let down .

The hotel is somehow both elegant and cozy. It is perfectly located, and the staff consistently went above and beyond to make us feel welcome and cared for. We stayed for 3 nights, and we didn’t want to leave.