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Reviews of I Quattro Poeti

I Quattro Poeti
Via Sant'Egidio 12, Florence

Reviews

8.8

Excellent

Rating 10 - Excellent. 78 out of 137 reviews" "
Rating 8 - Good. 37 out of 137 reviews" "
Rating 6 - Okay. 14 out of 137 reviews" "
Rating 4 - Poor. 2 out of 137 reviews" "
Rating 2 - Terrible. 6 out of 137 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Aida Luz

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager,Marcelo was disappointing and demanded an additional €1000, for a room with a bathroom in the room for a few days stay. Very disappointing information on the staircase being 5 stories high without ascensor/elevator.
Response from Francesco on Feb 13, 2024
Dear Aida,we thank you so much for spending time to review us. We want to inform about two aspects:The first one is that we've different types of room in Quattro Poeti, you can check that one that you like and you're free to book it. After this we kindly suggest you to check the room booked if is align with your expectations. The second aspects is that you can find in the description that Quattro Poeti is located in an ancient palace that not provide an elevator to get to the third floor. The rates at which we sell our rooms are aligned with the market and free choice by customers.Reviewing an hotel with a bad review due to lack of attention during booking is is a lack of respect for the work being done. We really hope to have you as our guest in the future to try to change your mind about how our staff works.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay near the Duomo ~
Marcelo was great at meeting me to do check in; this is more like a private boutique /self check in hotel…. Real easy to access it and safe neighborhood…very spacious room only downfall is that there is no elevator and it’s on third floor…just FYI- but I was good exercise ;) Breakfast and service was fabulous… simple menu but great quality… I would stay there again!
Stayed 3 nights in Nov 2023

8/10 Good

Jason

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
The lication is wonderful. The staff was friendly and helpful. To have an international b&b on the top floor without and elevator is a bit of an issue. Not all guests are 25 year old athletes haha. But over all. This place was charming. Just fix the ac unit.
Stayed 2 nights in Sep 2023

8/10 Good

Luke

Traveled with partner
Liked: Cleanliness, staff & service
Good location for the price. They provide breakfast from 8-10am. The staff was easy to reach and provided helpful information. Room was very small, only 1 skylight type window.

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. It is posted that there is no lift. 3 flights of stirs with cases is a challenge but we managed. Be prepared! Overall I’d give them a proper thumbs up.
Stayed 3 nights in Sep 2023

10/10 Excellent

Janet, Oakley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place , good location. NO parking on-site ! $ 30 - $45 a night in the surrounding garages. Wi-Fi wasn’t working properly , lots of stairs to access the hotel if you have heavy luggage.
Stayed 2 nights in Aug 2023

8/10 Good

Tatiana

Stayed 1 night in Aug 2023

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very nice breakfast. Great room. Loved it
Stayed 2 nights in Jul 2023

2/10 Terrible

SUZIE

Stayed 2 nights in Jul 2023

8/10 Good

Negar

Liked: Cleanliness, property conditions & facilities
Great location, quiet because windows open towards enclosed courtyard but no views, four story walk up is tiring after hours of walking the city and not easy if you have a lot of luggage, rooms are large and clean with great showers with hot water and small fridge, AC works great which is a must in summer, this is a B&B so except for initial check in, no staff available.
Stayed 4 nights in Jul 2023

2/10 Terrible

Mackenzie

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Of all the accommodations I have stayed at in my life, this one was the worst. I am by no means one to complain, but it was awful. The door to our hotel room was lodged when we returned for the night around 10pm. Nobody would answer our calls for hours, there was nobody around, and the building had no cell service. We ended up stranded with nowhere to go, our bags were stuck in the room, and we had to find a hotel for the night. When we tried to inquire with the staff the next morning, they shrugged and said they wouldn’t help or refund us. Door issue aside, our room had no windows and was a major fire / safety hazard. It was also incredibly dirty. Overall 0/10. Would not recommend.
Stayed 1 night in Jul 2023

2/10 Terrible

Nicholas Gerard

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The room was good for being in an old building in old city, as long as you can actually get inside. We knew this property was not manned 24 hours. They give you an emergency number for off hours. THE STAFF DOES NOT PICK UP WHEN YOU CALL IN AN EMERGENCY SUCH AS BEING LOCKED OUT OF THE BUILDING. I had to climb over the front gate (aprx 9-10 feet tall) when the key fob stopped working and they wouldn’t answer despite calling every number they gave us for aprx. 3 hours. The staff member that was supposed to be monitoring the emergency number responsed the next day by telling me “I was sleeping”. I would NOT recommend this property.
Stayed 5 nights in Jun 2023

10/10 Excellent

Racquel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
From the moment we arrived, to the day we left, we felt so welcomed! The staff is very friendly and helpful. Keep in mind, this hotel is on the third floor with no elevator. The rooms are spacious, although showing their age. I felt that was fine as the building itself is historical. The shower is small- and I’m 5’7! Very clean and within walking distance of everything! The included continental breakfast was perfect before heading out to explore the city. We would definitely stay here again!
Stayed 3 nights in May 2023

10/10 Excellent

mark

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Steps to the Doumo. Parking garage directly across the street. 3 flights of stairs. Breakfast included
Stayed 1 night in Apr 2023

8/10 Good

David

Stayed 3 nights in Mar 2023

10/10 Excellent

DAPHNE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms. Breakfast was fresh and timely.
Stayed 1 night in Jan 2023

10/10 Excellent

Campbell

Stayed 1 night in Sep 2022

10/10 Excellent

Aurelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to stay in a Rococo residence in the heart of historic Florence (5 min from the Duomo and from San Lorenzo and Cappelle Medicee), in a spacious room, with delicate allegories painted on its ceiling and with a charming view over back gardens, courtyards and hills - this is a perfect choice. Shoutout to Daniele and Adriana, perfect hosts going to great lengths to make travelers feel at home. It is important to note, however, that the B&B is located on the third floor and there is no elevator. There is also not a permanent receptionist but arrangements are made so one is not needed at all times. Quiet. Gated building.
Stayed 6 nights in Sep 2022

8/10 Good

Anne

Traveled with partner
Liked: Cleanliness, staff & service
Lovely stay in the room with the fresco ceiling. Clean room and comfortable bed. Very quiet (including the fridge and the aircon). Only marked it down due to the bathroom handle being broken. Yes there are lots of stairs but worth the effort. Good breakfast which they kindly served early on the days that we had bookings to get to. Very friendly and helpful.
Stayed 4 nights in Aug 2022

4/10 Poor

Alberto, Wilmington

Disliked: Staff & service, amenities, property conditions & facilities
The property is very close to the main cathedral, downside is it is on the third floor and hard to access as there is no elevator so be mindful of this if you have heavy luggage, there are probably 300 steps. My room was not very functional, no hot water the first day and no water the last day. I had to contact the reception several times to fix the water or wifi. The wifi was never fixed. The staff also was really hard to communicate with as they speak little or no English. Also if you expect to get any Expedia gold perks you will be disappointed. I asked for my 12 EUR food credit on arrival and they initially said I would not pay city tax to compensate for this but that was not the case as they ended up charging this at the end. The table lamp of my room was broken and the air conditioning makes a loud noice all the time. The bed is uncomfortable. So in general it’s really hard to sleep like this. I bring up these issues at the end of my stay (to someone over the phone because the receptionist doesn’t speak English) and they did not offer apologies nor compensation.
Stayed 2 nights in Jul 2022

10/10 Excellent

Dustin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the location was not far from the main attractions. The only negative thing about the property were the flights of stairs you had to take to get to your room.
Stayed 3 nights in May 2022

10/10 Excellent

Kristina

Stayed 6 nights in Sep 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples review
Very good stay at Quattro Poetti. Very clean rooms with great decor including a fresco in the breakfast room. (Seems everyone in Florence is a painter) Stayed for 3 nights and no issues at all, no noise from the street and very comfortable beds. Breakfast was plentiful and replenished whatever time you arrived. Would recommend this hotel to anyone wanting to stay in the centre of Florence. There is quite a few stairs to climb, which the hotel informs everyone about, as long as you don’t mind that it’s a great place!!
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Location is perfect for all attractions. Breakfast was excellent and staff were very friendly and helpful. As advised by the hotel, there is no lift, so travel light for a perfect stay. Would recommend and would stay again.
Stayed 4 nights in Jan 2020

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from Jenica on Sep 20, 2019
Dear Heater, Thank you for staying with us. We appreciate your feedback and we hope to host you next time. Kind regards, I Quattro Poeti

8/10 Good

Ellie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay in Florence
The hotel room was lovely and clean and really spacious. However the beds were uncomfortable and you have to climb up 10 flights of stairs to get to the B and B. This is very hard especially with luggage so keep that in mind when booking.
Stayed 7 nights in Jul 2019
Response from Francesco on Sep 20, 2019
Dear Ellie, we thank you so much for your review. I Quattro Poeti B&B is located in Historic building so we cannot make the elevator unfortunately, but you can sleep in a typical Florentine residence. We hope to have you as our guest in the future. Kind regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located right near the Duomo, clean, comfortable, good a/c, loved the classic decor and painted ceiling in our room. Quiet. Good breakfast. Friendly and helpful staff. Nearby parking garage. The only drawback is there is no elevator and 3 flights of stairs,
Stayed 1 night in Jul 2019
Response from Francesco on Sep 20, 2019
Dear guest, we thank you so much for your review, we really hope to host you in Quattro Poeti during your next trip in Florence. Kind regards

6/10 Okay

AkapiS, Hartley. UK

Traveled with partner
Liked: Cleanliness, staff & service
We liked the location and the helpful staff. The breakfast was more varied than during our last stay. Despite it's location in the centre, it was very quiet and peaceful. What we were not keen on was the quality of the room. It was quite small and very basic in terms of decoration and furniture. The bedside tables were so small that we could hardly put anything on them and had to have books etc on the floor. The quality of the room was a distinct contrast to the one we had stayed in during a previous visit. We also didn't like the fact that it had an external bathroom. This admittedly was my fault as I did not realise that i was booking such a room. The external bathroom was very narrow and not comfortable to use.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

10/10 Excellent

Nicolette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
We had a great stay! It was a walk-up which we knew going into it and was doable (and helps work off the pasta!) The team was lovely and helpful and gave us great restaurant recommendations. We highly recommend paying for the hotel breakfast - we only did the last day and wish we had the whole stay. The only negative is the walls are pretty thin - we could hear every door opening and closing and full conversations from the room next door.
Stayed 4 nights in May 2019

10/10 Excellent

marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Done Quattro Poeti
Excellent location. Staff most friendly and helpful, Breakfasts excellent Would recommend I Quattro Poeti
Stayed 4 nights in May 2019

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Florence visit with my daughter
Florence is a stunning city. All the attractions are within walking distance. Beautiful food, shops and culture. This hotel was central and very welcoming with some great advice for visiting local restaurants.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very close to everything, excellent service. The room was very clean, spacious, bathroom behind "hidden" door which was nice. We only spent one night but was a very nice experience! Would highly recommend!
Stayed 1 night in Mar 2019
Response from Francesco on Apr 4, 2019
Dear guest, we thank you so much for your review and we really hope to host you during your next trip in Florence. Kind regards

10/10 Excellent

Pearl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my friend went to Italy for Spring Break and it was an amazing decision. Not only is this B and B a really good deal it is also only two blocks from the Duomo. Everything is close by and the service was excellent. They provided great information about the local area.
Stayed 5 nights in Mar 2019
Response from Francesco on Apr 4, 2019
Dear Pearl, we thank you so much for your review and we really hope to host you during your next trip in Florence. Kind regards

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff friendliness, service, cleanliness, and location are the high features of this property.
Stayed 7 nights in Dec 2018
Response from Jenica. on Dec 23, 2018
Dear Guest, We hope that you had a good trip back home, thank you for staying with us. We appreciate your feedback and we hope to host you next time. Best regards, I Quattro Poeti.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good bed and breakfast hotel
Location is good. Hotel is good. Breakfast is good. Just keep in mind no elevator. If you have heavy luggage, good luck to you and your back. It’s on the 3rd floor. The workers helped us take it up but they don’t really want to. Overall our stay was great.
Stayed 1 night in Oct 2018
Response from Jeny on Dec 18, 2018
Dear , We hope that you had a good trip back home, thank you for staying with us. We appreciate your feedback and we hope to host you next time. Best regards, I Quattro Poeti B&B.

10/10 Excellent

Emma, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel and great location
Really friendly and helpful staff. When we arrived we were given a map by the very friendly man on the front desk and ideas of where to visit. Hotel was in lovely Florentine style and we had a very nice traditionally decorated room with view towards the mountains and a 12th century ceiling painting. Was very quiet and we had a good night's sleep. Breakfast was lovely; a mix of hot and cold food. Location is fabulous, just five minute's walk to the Duomo and easy to access sights in the opposite direction just as San Marco and only about 20 mins' walk to main train station for day trips. All in all, a fabulous stay.
Stayed 7 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2018

10/10 Excellent

Xiaoyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is in an excellent location and has great service.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Lovely staff. Would stay there again and recommend it. Only slight negative was we had a private but external bathroom. We knew it going in though. So no fault to the B&B.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They allowed us to check in early since my husband was sick. Very helpful for finding places to eat and where to buy and not to buu souvenirs.
Stayed 1 night in Sep 2018

10/10 Excellent

Nicola, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for everything
Beautiful room, the staff are great and really helpful - loved the location it is so close to everything but slightly back enough so that you find great places to eat that wouldn’t always find. Only thing I would mention is the stairs, it is clear on the booking that there is no lift but there are quite a few stairs - this just seems normal in Florence though!
Stayed 3 nights in Aug 2018

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This B&B was an amazing value for the price! It is located right in the center of Florence, less than 5 minutes away from the duomo. Considering the price and location, I was expecting it to be a low-quality room. To my surprise, the room was amazing. Each bedroom had a personal fan which was a great touch. Our bedroom had an incredible mural on the ceiling. We felt as though we were waking up every morning in the sistine chapel. The room was extremely spacious and clean. I would 10/10 recommend this place to anyone. It is such a hidden gem!
Stayed 2 nights in Jul 2018

8/10 Good

Kate, United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This B&B was so nice. It felt special to be staying in a 14th century building. It was very clean and the staff was very helpful. The surrounding area was really quiet at night also. The stairs are a hefty climb especially with bags, but you get your exercise every day 👍. I would definitely stay here again.
Stayed 7 nights in May 2018
Response from Marco on Jun 28, 2018
Dear Kate, we really thank you for your review! See you during your next florentine experience!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Place is beautiful and staff is amazing. My wife wasn’t feeling well the morning we were to check out. They let us have the room for a while longer and then let us use one of their other properties ( a short walk away) to rest and have bathroom access. They couldn’t have been more accommodating. If you ring the bell outside the building they will help you carry your luggage up the stairs
Stayed 1 night in May 2018
Response from Daniele on Jun 28, 2018
Dear Joseph, we really thank you for your review, hope to host you during your next trip in Florence!

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very good choice for our needs. Staff very friendly and helpful. Very nice breakfast with lots of choice. Only disappointment was that I would have liked a comfortable easy chair in the bedroom, as after a long day walking around the city it would have been nice to relax in a comfy chair.I feel there was plenty of room to accommodate One.
Response from Francesco on Jun 28, 2018
Dear Lesley, thank you so much for your review, we take your advice about the room!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place!
Amazing location. Beautiful place with everything you need and extremely helpful staff.
Stayed 2 nights in Feb 2018

8/10 Good

Jessica

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Response from DIRECTION on Dec 8, 2017
We really thank you so much for your review. The staff.

10/10 Excellent

Liz, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly hotel
What a lovely experience. Hotel was lovely, clean and comfortable. In the perfect location to explore Florence. Teodora was amazing - always checking we were ok and giving us recommendations on where to go and what to eat. I would recommend anyone to stay here.
Stayed 3 nights in Aug 2017