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Reviews of Riverside Apartments By The Beach

3.5 out of 5
Riverside Apartments By The Beach
116 South Riverside Drive, Pompano Beach, FL

Reviews

7.4

Good

Rating 10 - Excellent. 302 out of 817 reviews" "
Rating 8 - Good. 230 out of 817 reviews" "
Rating 6 - Okay. 106 out of 817 reviews" "
Rating 4 - Poor. 67 out of 817 reviews" "
Rating 2 - Terrible. 112 out of 817 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Greidy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A very nice place and great customer service at the front desk
Stayed 1 night in May 2024

10/10 Excellent

Yadira

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Erica on May 13, 2024
Yadira,We appreciate your feedback. Come visit us again!

10/10 Excellent

Travis Ryan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from Erica on May 10, 2024
Travis,Thank you for your review. We hope to see you again in the near future

8/10 Good

John

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Erica on May 10, 2024
John,Thank you for your review. We hope to see you again in the near future

8/10 Good

Elaine

Near beach
Stayed 4 nights in Apr 2024
Response from Erica on May 10, 2024
Elaine,Thank you for your review. We hope to see you again in the near future

6/10 Okay

Neil Kelso John

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Erica on May 13, 2024
Neil,We appreciate your feedback. Come visit us again!

10/10 Excellent

HELENA

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really nice homely place love the garden pool and outside areas we had a barbecue and it was so great to have it outside and watch the boats go past in the canal.
Stayed 3 nights in Apr 2024
Response from Erica on May 13, 2024
Helena,We appreciate your feedback. Come visit us again!

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
Very clean and quick walk to the beach
Stayed 3 nights in Apr 2024
Response from Erica on May 13, 2024
Jennifer,We appreciate your feedback. Come visit us again!

8/10 Good

Rocco

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We loved it! Family most location!
Stayed 1 night in Apr 2024
Response from Erica on Apr 13, 2024
Rocco,Thank you for your review. We hope to see you again in the near future.

10/10 Excellent

Ruslana

Liked: Cleanliness, property conditions & facilities
I really like this resort the people in the office are very sweet and welcoming. Everything is close, 5 min walk to the beach. Rooms are excellent, the kitchen just beautiful, this place was quiet, I thought there would be a lot of people in the swimming pool because of spring break however just few people this time. We rented a car, has free parking, it’s nice.
Stayed 7 nights in Mar 2024
Response from Sofia on Apr 4, 2024
Thank you for your time in writing this review. We are happy to know that we met certain expectations. We appreciate you pointing out the positive and negative side of your stay and we will take it into consideration. We look forward to welcoming you back on another great stay in the future.

8/10 Good

Leonard

Traveled with family
Liked: Cleanliness, amenities
Great property! Only two things would make it better: (1) dish drying rack in the kitchen (wet dishes just have to stay on the counter!); and (2) clothes drying rack (there is no cord in the shower to hang wet clothes). Also, Canadian credit cards are not accepted to load the laundry room cards, so we have to beg to have someone use their American credit cards, then give that person the cash! Thanks.
Stayed 9 nights in Mar 2024
Response from Sofia on Apr 4, 2024
Thank you for your time in writing this review. We are happy to know that we met certain expectations. We appreciate you pointing out the positive and negative side of your stay and we will take it into consideration. We look forward to welcoming you back on another great stay in the future.

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Nice quiet area, close to stores and Beach. Pleasant Associates. Nice pool.
Stayed 5 nights in Mar 2024
Response from Erica on Mar 26, 2024
Michael,We appreciate your feedback. Come visit us again!

8/10 Good

Colean

Traveled with pets, Traveled with family
Liked: Cleanliness, property conditions & facilities
Rooms updated for the most part. Floors good. Walls good. Doors have worn spots. Nice kitchen appliances and amenities. TV’s in each room. Bathroom nice. Laundry facilities are nice. Pool area is nice. Pretty sitting area outside. 2 blocks from the beach and many shops and restaurants. Would definitely go back.
Stayed 4 nights in Mar 2024
Response from Sofia on Mar 11, 2024
Thank you for your time in writing this review. We are happy to know that we met certain expectations. We appreciate you pointing out the positive and negative side of your stay and we will take it into consideration. We look forward to welcoming you back on another great stay in the future.

8/10 Good

SCOTT

Liked: Cleanliness, property conditions & facilities
Sophia was very helpful and professional when we made a late night check-in. The bed room were comfortable and convenient.
Stayed 3 nights in Mar 2024
Response from Erica on Mar 7, 2024
Scott,We appreciate your feedback. Come visit us again!

4/10 Poor

DAVID

Property is very old. They have restrictions and fines for everything. There’s nobody to assist you. Everything’s done by cell phone. I found the entire experience not great. The department is very very small.
Stayed 2 nights in Feb 2024
Response from Sofia on Mar 12, 2024
Good night David,We are sorry to hear that your experience with us was not the best. We would like to tell you that from 5 in the afternoon the office usually closes and your requirements can be resolved via WhatsApp, which is our means of contact. We hope that your stay with us will be much better soon.

4/10 Poor

lina

Disliked: Cleanliness, amenities, property conditions & facilities
The rooms do not look like the pictures. Very dark outdated and smelled moldy.
Stayed 1 night in Feb 2024
Response from Sofia on Mar 12, 2024
Thank you Lina for the review. We are sorry that you experienced an issue during your stay but we hope we can host you again.

2/10 Terrible

Kelly

You’ve been warned!
Their check-in office closes at 5. They did not tell us this. When I came to check into our room, I saw the sign for the office on the fourth floor. I go up there and the sign says the office is closed. Call this phone number so I called the phone number standing there feeling very unsafe it’s dark not familiar with the area. The girl on the phone proceeded to tell me I would receive a a text, wanting my drivers license and credit card??? There was nowhere to even lay my credit card down to take a picture... I was very uncomfortable with the whole process was ready to call the police at this point. Thankfully I had my phone and I had enough battery. I did not know this was going to happen this way. So I dug through my purse, standing in a dark hallway, trying to find the information that I do not agree with sending over the Internet in order to get my code for the door. This was very unprofessional. For compensation. They extended the check out two hours…The floors were sticky there was nowhere to set your make up on or even a hand towel after using the bathroom sink. The shower was a joke. The only thing this place has is location. It’s a shame that they don’t invest in their investment. Oh, and the elevator was terrifying, it looked like it had been vandalized, and had graffiti all over it.
Stayed 1 night in Feb 2024
Response from Sofia on Mar 12, 2024
Thank you Kelly for the review. We are sorry that you experienced an issue during your stay but we hope we can host you again.

6/10 Okay

Sharon

Liked: Cleanliness
It was too noisy. People chatting and having getogethers 2-3am. A boiler or ac and fridge made noise all night. Would stay in a double storey again. Pics made the place look massive - it was ok but I’d say a 3 star. No beach chairs, kitchen roll etc. other places have everything. The staff were helpful so it’s a shame
Stayed 7 nights in Feb 2024
Response from Sofia on Mar 12, 2024
Thank you Sharon for the review. We are sorry that you experienced an issue during your stay but we hope we can host you again.

10/10 Excellent

Benhur

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2024
Response from Erica on Mar 7, 2024
Benhur,We appreciate your feedback. Come visit us again!

10/10 Excellent

Jaimie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
People on the resort really nice! Really clean! Approximit of everythin! Near walk to the beach! We enjoyed our stay! Definitly would return back!☺️
Stayed 3 nights in Feb 2024
Response from Erica on Mar 7, 2024
Jaimie,We appreciate your feedback. Come visit us again!

4/10 Poor

Verified traveler

Disliked: Room comfort
ok hotel near the beach
Good location. Close to the beach and restaurants. Bed was uncomfortable and very loud. Shower broke off and had issues with that upon arrival but fortunately they sent maintenance pretty quickly. ok for one night
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 7, 2024
Thank you for your feedback. We are very happy to hear we met certain expectations. Thank you for pointing out certain aspects of your stay. Please know we will look into the issues you have mentioned and address it.

2/10 Terrible

Christopher

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
*** WARNING: COCKROACH INFESTED ROOMS!!! *** They moved us after 2 days of complaining of roaches and the new room they put us in also had roaches. They refused to refund us our money, not even a partial refund. We spent our Thanksgiving in roach infested rooms and Riverside Apts in Pompano was a nightmare to deal with. I’ll never stay here again. You’ve been warned! Look to stay somewhere else!
Stayed 4 nights in Nov 2023
Response from Sofia on Mar 12, 2024
Thank you Christopher for the review. We are sorry that you experienced an issue during your stay but we hope we can host you again.

8/10 Good

Shane

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a very nice stay. The location was great and we got a good deal on the room. The only downside was when we checked in. We arrived 15 mins before check in and waited with someone in the room with no conversation for 15 mins. The individual was playing on her phone and did not look at us or say anything. They did not even let the manager know we were there. We felt like we were at customs waiting to get in a country.
Stayed 4 nights in Jan 2024
Response from Erica on Mar 8, 2024
Shane,Thank you for your time in writing this review. We are happy to know that we met certain expectations. We appreciate you pointing out the positive and negative side of your stay and we will take it into consideration. We look forward to welcoming you back on another great stay in the future.

2/10 Terrible

Veronica, Davie

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stay Away from this place. The Rooms are not what is displayed online. My room smelled of mildew, the a/c unit was dripping water, the bathroom sink clogged, the elevator is disgusting. NEVER AGAIN
Stayed 2 nights in Jan 2024
Response from Sofia on Mar 12, 2024
Thank you Veronica for the review. We are sorry that you experienced an issue during your stay but we hope we can host you again.

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness
I want my MTV
My room did not have a remote for the TV and I was not provided a replacement.
Stayed 1 night in Jan 2024
Response from Sofia on Mar 12, 2024
Thank you Susan for the review. We are sorry that you experienced an issue during your stay but we hope we can host you again.

8/10 Good

Danny

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on Mar 7, 2024
We appreciate your feedback. Come visit us again!

4/10 Poor

Sheron

Traveled with group
Disliked: Room comfort
Honestly speaking
The pictures look a lot better than the reality. I had to confirm with staff that I was at the right location because the exterior looked worst than the picture. Arrived early and the office was closed, I didn't realize this hotel does not have administrative staff onsite at all times so had to call and wait, most communication was via texting so make sure if you're from outside the US you have data coverage. The room was cold, didn't have control of AC coming thru the room vent because it was being controlled by the adjoining room(archaic), only had control of the portable unit in the room. Kitchenette was fine and the room was just ok, but the bathroom that you have to step up into was tiny. The shower stall is pinched, you can't bend over and if you're extremely overweight or obese forget about it. Had to ask for the room to be cleaned as it is not automatically done. The hotel needs TLC, but the location is great. Not sure how the ratings are so high, but that's how I was misled into staying.
Stayed 4 nights in Nov 2023

4/10 Poor

Kimberly, ELK GROVE VILLAGE

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The attempt at renovating a very old, low income month-to-month apartment building fell short. It smelled clean and the decor looked nice, but the carpet in the bedroom was filthy (we had to wear our flip flops because it felt wet and our feet were turning black), and there were tons of small bugs crawling on the walls and in the sink of the bathroom. Bright lights in front coming through the kitchen blinds and frosted bathroom window and back bedroom window made it very hard to sleep since they couldn’t be blocked out. Neighbors were blasting music, partying, and smoking on the balcony outside at 1:00am. All staff were very pleasant and professional and outdoor pool area looked nice, but not much else to write home about.
Stayed 1 night in Dec 2023
Response from Jeimy on Jan 23, 2024
Thank you for your feedback. I am sorry for any inconvenience caused.

8/10 Good

Andrew, Atlanta

Disliked: Cleanliness, property conditions & facilities
I tried to cancel after showing up to the property before my room was ready and after reading reviews. But the cancellation policy wasn’t in my favor. After staying there - no issues. I’ll start with this as a few reviews said otherwise: my 3rd floor room was clean and I had plenty of towels. Downside - dead batteries in the remote so the TV didn’t work. Oh - no tiny shelf in the shower to put the shampoo and soap. My guess is that they have a staffing and cash flow issue. That would explain the reviews and the property not being maintained as best as it could. The latter my own observation. Advice to the property manager: 1. Fix the singular elevator ASAP. 2. A little landscaping goes a long way and makes a great first impression. Invest in a truckload of mulch and bring the place back to its former “glory.” Site pictures are clearly old. 3. post pix of rooms with terracotta tile floors vs carpet - if that’s pre-renovation - let people know.
Stayed 1 night in Dec 2023
Response from Jada on Dec 11, 2023
Thank you for your time in writing this review. We are happy to know that we met certain expectations. We appreciate you pointing out the positive and negative side of your stay and we will take it into consideration. We look forward to welcoming you back on another great stay in the future.

2/10 Terrible

Jade

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First of all the pictures were absolutely fooling. I walked into the room and the floors were the first thing that set me off, they were dirty and the tile was nothing like the picture!. Then I went into the bathroom just wanted to take a shower and the handle was super lose barely holding on so I called the number they told me I had to pull it towards me (only thing good is how fast they responded and answered when I called) The whole stay I kept seeing little worms everywhere. Seemed more like a motel and I always had to walk up 8flights of stairs because the elevator was broken
Stayed 3 nights in Nov 2023
Response from Jada on Dec 11, 2023
On behalf of management and our entire team, please let me express my deepest sincere apologies. From the nature of your comments, it appears we fell considerably short in our efforts to provide the service and accommodations you have come to expect.

8/10 Good

Aaron

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Great rate. But elevator not working. Office closed early making check in challenging. Limited hours for housekeeping. Pool freezing.
Stayed 2 nights in Nov 2023
Response from Jada on Dec 11, 2023
Thank you for taking the time to tell us about your stay. We are very happy to hear we met certain expectations. However, disappointed that we did not meet others. Your feedback is very important to us.

2/10 Terrible

Miguel

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Jada on Nov 30, 2023
I sincerely apologize this negatively impacted your stay. We do appreciate that you took the time to provide us with such insightful feedback.

2/10 Terrible

Carl

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Looked nice at first glance, but when we came back in the dark and turned on the lights, we saw all the creatures we were spending the night with. Since there is no real office, there was no one to tell. We left immediately and went somewhere else. There were roaches everywhere, clumps of hair smeared on the walls, a horrible worn out mattress, and huge stains on the curtians.
Stayed 4 nights in Nov 2023
Response from Jada on Nov 30, 2023
On behalf of management and our entire team, please let me express my deepest sincere apologies. From the nature of your comments, it appears we fell considerably short in our efforts to provide the service and accommodations you have come to expect.

2/10 Terrible

Shaquira, Orlando

Stayed 4 nights in Nov 2023
Response from Jada on Nov 23, 2023
We truly apologize that we were not able to meet your expectations during this visit. It would be our pleasure to welcome you back in the near future and coordinate a great stay!

2/10 Terrible

Colletta

Traveled with partner
I would never stay at this property again! The pictures presented of the property are well staged. When you enter the property an old water fountain now filled with dirt and no attractive plantings. The property has very mature trees and does look nice. When we started to settle in our bed we noticed between the pillows had bugs crawling all over them which was why we didn't see them at first. We immediately called the contact number, packed up and were given another room.
Stayed 1 night in Nov 2023
Response from Jada on Nov 30, 2023
I regret our service and accommodations did not meet your expectations during your recent stay, please accept my sincere apologies. Rest assured that your comments have been shared with our team in an effort to make continued improvements where needed.

10/10 Excellent

Christopher, Westminster

Liked: Cleanliness, amenities, property conditions & facilities
Very spacious and nice rooms! Cool building and close to the beach. Couldn't have asked more from the room, a more unique stay than a regular hotel. Very comfy big bed. Staff were great with communicating check in and check out via text. Only small complaint was that their landscaping crew on Monday morning were LOUD with their work/equipment. If you have a late arrival like I did on a Sunday, don't plan on being able to sleep beyond 8am on a Monday morning. I thought I woke up in a war zone. But the other night was pleasant and would totally stay here again (just not on a Sunday night - Monday morning).
Stayed 2 nights in Oct 2023
Response from Jada on Nov 14, 2023
Thank you for your time in writing this review. We are happy to know that we met certain expectations. We appreciate you pointing out the positive and negative side of your stay and we will take it into consideration. We look forward to welcoming you back on another great stay in the future.

10/10 Excellent

Ashlym

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Jada on Nov 14, 2023
We appreciate your feedback. Come visit us again!

8/10 Good

Elton Dos

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Jada on Nov 14, 2023
We appreciate your feedback. Come visit us again!

2/10 Terrible

rachel

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom literally flooded. Every time someone flushed a toilet it would back up i to our bathroom and all over the floor Claimed maintenance wasnt there to fix it amd no one could give me extra towels to put down when asked because they had no one there. Please please dont stay here
Stayed 1 night in Nov 2023
Response from Jada on Nov 14, 2023
I sincerely apologize this negatively impacted your stay. We do appreciate that you took the time to provide us with such insightful feedback

10/10 Excellent

Aynagozel

Liked: Cleanliness, property conditions & facilities
Clean, quiet, parking included, quick with response, walking distance from the beach (3-4 minutes)
Stayed 6 nights in Nov 2023
Response from Jada on Nov 14, 2023
Thank you for your review. We hope to see you again in the near future.

4/10 Poor

Katie

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
office staff was nice, but it was really ghetto. the office has lawn chairs for office chairs, the elevator is the scariest elevator i’ve ever been on. The apartment was dirty, unswept and even had hair from previous people still on shower walls. The property is dirty. the pool looked clean we didn’t stay to enjoy it. I don’t like goving a bad review because the lady in the office was sweet, but it really was gross.
Response from Jada on Nov 14, 2023
We regret your disappointments; I can assure you that we take your feedback very seriously and have shared your feedback with our team. It is through such feedback we are able to better our service for our future guests. We look forward to serving you again in the future!

6/10 Okay

Mindy

Stayed 3 nights in Oct 2023
Response from Jada on Nov 6, 2023
Thank you for your review. We hope to see you again in the near future.

10/10 Excellent

Lesley

Liked: Cleanliness, room comfort
Stayed 11 nights in Oct 2023
Response from Jada on Nov 6, 2023
Thank you for your review. We hope to see you again in the near future.

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was as expected. Clean. Great location
Stayed 2 nights in Oct 2023
Response from Jada on Nov 6, 2023
We appreciate your feedback. Come visit us again!

2/10 Terrible

Alejandro

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jada on Nov 6, 2023
Dear Valued Guest,Thank you for providing us your feedback, we apologize if your stay with us was unpleasant, we do hope you reconsider staying with us in the future.Front Desk

10/10 Excellent

ATALAY

Liked: Cleanliness, amenities
Excellent service, very helpful, awesome place!!!
Stayed 1 night in Oct 2023
Response from Jada on Nov 6, 2023
Thank you for your review. We hope to see you again in the near future.

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from Jada on Nov 23, 2023
Thank you for your review. We hope to see you again in the near future.

10/10 Excellent

Roland

Stayed 3 nights in Oct 2023
Response from Jada on Nov 23, 2023
We appreciate your feedback. Come visit us again!

2/10 Terrible

Marcus

Disliked: Property conditions & facilities
Bugs 🐛 everywhere.
Stayed 6 nights in Oct 2023
Response from Jada on Oct 31, 2023
I sincerely apologize this negatively impacted your stay. We do appreciate that you took the time to provide us with such insightful feedback.

10/10 Excellent

GLADYS

Liked: Cleanliness, amenities
Clean property, budget friendly and walking distance to the beach.
Stayed 5 nights in Oct 2023
Response from Jada on Oct 18, 2023
Dear Valued Guest,Thank you for your review. We hope to see you again in the near future.Best Regards,Front Desk