Lobby

Reviews of Best Western Hermiston Inn

2.5 out of 5
Best Western Hermiston Inn
2255 S Highway 395, Hermiston, OR

Reviews

8.8

Excellent

Rating 10 - Excellent. 162 out of 287 reviews" "
Rating 8 - Good. 91 out of 287 reviews" "
Rating 6 - Okay. 18 out of 287 reviews" "
Rating 4 - Poor. 8 out of 287 reviews" "
Rating 2 - Terrible. 8 out of 287 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew, CANBY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice property. Appears to have been newly or recently updated. Easy access from US395. Clean and comfortable. The young lady who checked me in was professional, efficient and personable.
Stayed 1 night in May 2024
Response from Manager on May 6, 2024
Hello Andrew,We are delighted to hear that you enjoyed our updated property and had a pleasant check-in experience with our professional staff. We strive to provide a clean and comfortable environment for all our guests. Your positive feedback is appreciated, and we hope to welcome you back in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has all of my desires: quiet, private, clean, up to date furnishings and a comfy mattress and a decent breakfast.
Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Hello David,We are delighted to hear that you enjoyed our quiet and private accommodations, along with our clean and up-to-date furnishings. It's great to know that you found the mattress comfortable and enjoyed our breakfast offerings. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay.

8/10 Good

Mario

Stayed 1 night in Apr 2024
Response from Manager on May 10, 2024
Hello Mario, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

Andrew T

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was scarce - and the only remaining spots were at far end of property, around a corner in a sketchy area.
Stayed 1 night in Mar 2024
Response from Manager on Apr 9, 2024
Hello Andrew T, We regret to learn about your experience with the parking situation. Our team is always working to ensure the safety and convenience of all our guests. Your feedback is valuable, and we appreciate you bringing this to our attention. Please feel free to reach out to our management team to discuss this matter further.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I'm remembered by the staff and treated well every time I visit. Danny goes above and beyond. Thank you.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 29, 2024
Hello Robert,We are delighted to hear that you had a memorable stay with us and received exceptional service from Danny. Our team always strives to provide top-notch hospitality to all our guests. Your kind words will be shared with Danny and the rest of the staff. We look forward to welcoming you back soon.

10/10 Excellent

Diana, Wichita falls

Traveled with family
Friendly cleanliness and fast at check in their breakfast was very good thank you
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Diana,We are delighted to hear that you enjoyed our friendly service, cleanliness, and delicious breakfast during your stay. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future.

6/10 Okay

Richard

Traveled with partner
Liked: Amenities
Front desk staff were not very helpful on checking out! Did not have any information on road closures, etc seemed disinterested.
Stayed 1 night in Feb 2024
Response from Manager on Mar 9, 2024
Hello Richard, We appreciate your feedback regarding your check-out experience. We encourage guests to reach out to our management team directly regarding any concerns for a thorough review. Thank you for bringing this to our attention, and we hope to welcome you back for a more seamless visit in the future.

10/10 Excellent

Wanda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They were friendly and it was quiet and clean. Very good breakfast!
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Wanda,We are glad to hear you enjoyed our friendly service and peaceful atmosphere, as well as our delicious breakfast offerings. Your positive feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Daisy remembered my preference from my previous stay. Home away from home.
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Hello Robert,Thank you for your kind feedback! We are delighted to hear that Daisy remembered your preferences, as we strive to provide a personalized and comfortable experience for all our guests. It's our goal to make you feel at home whenever you stay with us.

6/10 Okay

Carl

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Manager on Feb 3, 2024
Hello Carl,We appreciate you choosing our hotel for your stay. Should you have any concerns or feedback regarding your experience, we kindly encourage you to reach out to us directly. We value our guests' opinions and would love the opportunity to address any issues you may have encountered during your stay.

8/10 Good

Garet

Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Garet, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Kristina

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Kristina,We are thrilled to hear that you had an excellent experience during your stay with us! Our team is delighted that you enjoyed your time at our hotel. If you have any further feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back in the future!

8/10 Good

Paulette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was friendly
Stayed 1 night in Jan 2024
Response from Manager on Jan 30, 2024
Hello Paulette,Thank you for your kind words about our friendly staff. We strive to provide excellent customer service to all of our guests and it's gratifying to hear that we succeeded during your stay. We hope to welcome you back again soon for another enjoyable experience.

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello richard,Thank you for taking the time to share your feedback with us. We appreciate your comments and apologize for any inconveniences you may have experienced during your stay. We strive to provide a comfortable and enjoyable experience for all our guests and will use your feedback to improve our services. Please feel free to contact our management team directly to further discuss your concerns.

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean rooms, good for business travelers.
Stayed 3 nights in Jan 2024
Response from Manager on Jan 28, 2024
Hello Jennifer,Thank you for your positive feedback! We appreciate your kind words about our service, clean rooms, and suitability for business travelers. We strive to provide the best experience for all our guests. We hope to welcome you back in the future for another excellent stay.

10/10 Excellent

Evelyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Updated room, clean
Stayed 1 night in Jan 2024
Response from Manager on Jan 26, 2024
Hello Evelyn,Thank you for your review! We appreciate your feedback on our updated rooms and cleanliness. We strive to provide a comfortable and enjoyable stay for all our guests. If there's anything else we can assist you with, please don't hesitate to reach out to us.

10/10 Excellent

Mckenzie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guy working front desk was very chill. They had a nice pool area. Also free popcorn in the lobby. When checking in also received a voucher for a drink at the Dennys next door. Breakfast was delicious. Fruit and meat and eggs and also hash browns! Fitness center was decent enough to get a workout in.
Response from Manager on Jan 10, 2024
Hello Mckenzie,Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the friendly service at the front desk, our pool area, and our complimentary amenities such as free popcorn in the lobby. It's great to know that you appreciated the breakfast selection, including the variety of fruits, meats, eggs, and hash browns. We're also glad to hear that our fitness center met your needs for a workout. We hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for business travelers
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Jennifer,Thank you for choosing our hotel for your business travel needs. We're pleased to hear that you had a positive experience during your stay. Should you have any future travel plans, we would be delighted to welcome you back and provide you with an equally enjoyable stay.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed and very clean. The heater was very noisey
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Paul,Thank you for sharing your feedback with us. We're pleased to hear that you found the bed comfortable and the room clean. However, we apologize for any inconvenience caused by the noise from the heater. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Jennifer,Thank you for your kind words about our hotel's cleanliness and friendly staff. We take pride in ensuring a pleasant and comfortable stay for all our guests. We appreciate your feedback and hope to welcome you back in the future for another great experience.

10/10 Excellent

Nicole

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 29, 2023
Hello Nicole,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had an excellent experience with us. Should you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back soon for another memorable stay.

8/10 Good

Jennifer

Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Jennifer,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a positive experience. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Alan

Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Alan,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had an excellent experience with us. It was a pleasure to serve you, and we hope to welcome you back in the future.

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for business travelers.
Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Hello Jennifer,Thank you for choosing our hotel for your business travel needs. We are delighted to hear that you had a positive experience during your stay. Our team strives to provide excellent service and a comfortable environment for all our guests. We hope to welcome you back in the future for another great stay.

8/10 Good

Valyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Nov 2023
Response from Manager on Nov 28, 2023
Hello Valyn,Thank you for your kind words about our clean facilities and friendly staff. We always strive to provide a welcoming and comfortable experience for our guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Typical Best Western Experience
Staff was great and the room was very clean. Only issues I had was with the layout of the hotel (I.e. laundry on the 2nd floor, breakfast not near the reception, etc) and the tv in my room didn’t work (it would turn on but was stuck on weather channel, it would take about 2-3 minutes to be able to change channels and even then it was slow changing channels).
Stayed 2 nights in Nov 2023
Response from Manager on Nov 7, 2023
Dear Guest,Thank you for taking the time to share your experience with us. We greatly appreciate your praise for our staff and the cleanliness of your room. We apologize for any inconvenience caused by the layout of our hotel and the issue with the TV. Your feedback will be shared with our team for further improvement. We hope to have the opportunity to welcome you back in the future for an even better stay.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Stephanie,Thank you for taking the time to leave a positive review of your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience with us. We strive to provide exceptional service and it's fantastic to know that we succeeded in doing so during your stay. Your kind words are greatly appreciated and we hope to welcome you back in the future for another outstanding stay.

10/10 Excellent

Wu-Chen, Sammamish

Stayed 1 night in Nov 2023
Response from Manager on Nov 28, 2023
Hello Wu-Chen,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience with us. Should you have any further concerns or feedback, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Erin

Stayed 1 night in Oct 2023
Response from Manager on Nov 19, 2023
Hello Erin,Thank you for taking the time to leave us a 5-star review! We are delighted to hear that you had an excellent experience during your stay with us. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to contact us. We truly appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Eric,Thank you so much for your positive review! We are thrilled to hear that you had an excellent stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Cassie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm absolutely delighted about this hotel, the staff are very kind and helpful and its clean, clean, clean and after having trouble with two other hotels in the area we will be back here to stay again
Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Hello Cassie,Thank you for your kind words! We're thrilled that you had such a positive experience with our staff and found our hotel to be clean. We look forward to welcoming you back for another stay soon!

6/10 Okay

Ashley

Traveled with partner
Liked: Cleanliness, staff & service
I couldn’t give this a 5 star review because of the amount of money per night you would think they would at least have decent pillows to sleep on but they were so flat and uncomfortable and the toilets were very low to the ground not even standard height. It was quiet and the breakfast was good. They definitely need to upgrade the pillows!
Stayed 2 nights in Oct 2023
Response from Manager on Oct 25, 2023
Hello Ashley, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the pillows and toilets. We appreciate your compliments about the quiet atmosphere and the breakfast. Your comments will be passed on to the relevant departments for further consideration.

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Clifford,Thank you for your feedback. If you could kindly provide more details about your experience, we'd be happy to address any concerns you may have.

2/10 Terrible

Christopher

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Christopher,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Colleen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a older Best Western, but very clean and a accommodating check in.
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Colleen ,Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 10, 2023
Hello Roger,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our breakfast. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice facilities and staff.
Stayed 1 night in Oct 2023
Response from Manager on Oct 7, 2023
Hi Nancy,It is wonderful to learn that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and quiet. Breakfast was excellent - lots of choices and well cooked.
Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hello Susan,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our breakfast and your insights regarding our room. We hope to see you again in the future. Thank you for your valuable business.

8/10 Good

Geoffrey

Stayed 1 night in Sep 2023
Response from Manager on Oct 14, 2023
Hello Geoffrey,Thank you for your positive rating! Is there anything specific you enjoyed about your stay? We hope to welcome you back soon.

10/10 Excellent

Heidi

Stayed 1 night in Sep 2023
Response from Manager on Oct 10, 2023
Hello Heidi,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

8/10 Good

Johnny

Liked: Cleanliness, staff & service
Though it had the feeling of isolation from other amenities, my stay was quiet and comfortable. My check-in was very welcoming for the three-night stay, but after the initial contact that also allowed for an early check-in, other staff seemed rather distant. Overall, it was a nice stay.
Stayed 3 nights in Sep 2023
Response from Manager on Sep 18, 2023
Hello Johnny,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our staff. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Michael

Traveled with family
Liked: Amenities, property conditions & facilities
Very courteous reception. Very clean, comfortable room
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hi Michael,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

10/10 Excellent

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay here again
Clean, quiet facility with comfortable beds. We stayed 3 days mid-week but there were still a lot of guests because of the nearby rodeo in Pendleton but it was quiet anyway. The breakfast here is awesome. These people know how to cook bacon! The pool is good-sized and clean. The Denny's restaurant that shares a parking lot is also clean with good service and good, reasonably priced food.
I know, I should have opened the warmers to show the food. Just trust me it was great.
Stayed 3 nights in Sep 2023
Response from Manager on Sep 19, 2023
Hi Cliff,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!

8/10 Good

Sherri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hello Sherri,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 Poor

Cindy

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 17, 2023
Hello Cindy,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Marsha

Stayed 1 night in Sep 2023
Response from Manager on Oct 7, 2023
Hello Marsha,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean and quiet. Great breakfast even with the option of a Denny’s right next door. Would definitely stay here again.
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello Joanne,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our breakfast. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

David, Portland

Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello David,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean. The front office person was a good guy. He waas helpful. I was happy the fitness equipment was actually in good cindition.
Stayed 1 night in Sep 2023
Response from Manager on Sep 7, 2023
Hello Beth,We appreciate the comments, especially with regards to your opinion of our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excellent

Tammy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
We had a very comfortable stay. The bed was so comfortable and the bedding was wonderful so we both slept very good. Breakfast was really good too
Stayed 1 night in Aug 2023
Response from Manager on Aug 31, 2023
Hi Tammy,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!