Iron Ridge Vacations from $493

The staff was extremely friendly. However my toilet barely worked it took five flushes every time I used it and the breakfast was awful. The eggs were powdered the bacon was cold the potatoes were mushy the orange juice was water with orange coloring and the coffee was cold the worst $15 breakfast I've ever had. However all that being said the cookies were fantastic.

The room was very clean. Staff was very friendly and courteous . My complaint goes to whoever is responsible for stocking the coffee bar. I called the front desk requesting it to be restocked as there were no cups, sugar Saturday afternoon. The desk attendant said to give house keeping 10 to 15 minutes. It was never restocked. My sister went to the desk to ask for a cup for coffee and was told that she could purchase coffee at the bar. The "hydration station" is one of the amenities listed for our stay. Several other guests we met said that they had been there two days and it was never once stocked. Sure enough the next morning it was still empty. I also called ahead of my stay and requested a roll away bed. I was asked to let the desk know upon checking in to remind them to bring one up. I did as requested and the bed never came. This was a unfortunate experience for my sister as i am not a good sleeper. Beautiful hotel, great art and music. Outrageous drink prices $18 for a martini. A bit steep i think. I am rare to complain but this weekend was to be special for us. It was not ruined but those missing details were frustrating.

Scent sensitive people, beware. They use scented detergent on their linens, if you're sensitive to that kind of stuff. The staff was great at fixing my issues, but I took a refund and left after one night. When I arrived, the common area and the room was over 80 degrees. It took hours and several phone calls to work through the issue. I was moved to another room but the heat issue persisted. It wasn't until 3 am that the room finally got to 70 degrees. Also, I carry a white noise machine because hotels can get noisy. But I was still able to hear people banging around in the shared kitchen throughout the entire night. So, after one night of no sleep, I decided to take their offer to refund my second night and let me leave. I just have up on all my plans and went home. But staff and management were dilligent in addressing my issues.

Just a warm fuzzy feel at this place..topped off with a fabulous breakfast. all out great place and wonderful staff.

There is a bar in the building that is loud until midnight. The parking fee was higher than the site warranted. The sofa couch was not suitable for any over 5' tall. It all depends on the room you get in terms of the experience. I would not stay there again, as it was more costly and had little to recommend it. No microwave in the room. Fridge froze my food overnight, making it useless and uneatable. NOT appropriate if you cannot walk up steps easily. I think a regular hotel room would have offered better service at a more reasonable price.