Deluxe Room Suite 4 | Premium bedding, individually decorated, individually furnished, desk
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Reviews of Azaleana Manor

5 out of 5
Azaleana Manor
12 Kingsley Avenue, Orange Park, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 25 out of 32 reviews" "
Rating 8 - Good. 1 out of 32 reviews" "
Rating 6 - Okay. 1 out of 32 reviews" "
Rating 4 - Poor. 2 out of 32 reviews" "
Rating 2 - Terrible. 3 out of 32 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely quiet property. Best stay-cation!
Stayed 2 nights in Oct 2023

10/10 Excellent

Yulia

Stayed 3 nights in May 2023

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Staff & service, room comfort
Non existence
No one, no one at the property Unsecured, empty, and not answering phone. Had to find another stay at 7pm in an unfamiliar location. Very stressful for a 67 y.o. woman traveling alone. Should not be an Hotels.com property. They helped get my money back!
Stayed 2 nights in Apr 2023
Response from Bonnie on May 2, 2023
Hi Regina, I am so sorry that you had this experience with us. We texted back and forth in the early day with arrival instructions and I am very disturbed that we missed the mark on making you confortable. I contacted hotels.com myself as soon as I heard of the trouble. Again I apologize and we will work very hard on getting the check in procedure full proof. We hope to see you again if yo ugive us a chance to get it right.Take care

10/10 Excellent

Michael

Stayed 5 nights in Apr 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures are spot on! Amazing staff, friendly people, clean facility, gorgeous property, comfortable room! Everything I needed and more! Plus ONE BLOCK WALK to Moosehaven, store, starbucks, and good food!
Response from Bonnie on Apr 10, 2023
Thank you Anna for choosin to stay with us. Please visit again soon!!

10/10 Excellent

Faye

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a quiet midweek respite at Azaleana Manor in the large suite. It was extremely comfortable and we enjoyed breakfast in the house's library with a wonderful view of St John's river. The staff are lovely and the owner very friendly without being intrusive. We would stay again.
Stayed 2 nights in Mar 2023
Response from Bonnie on Apr 10, 2023
We are so happy you enjoyed your stay with us! The library is one of my favorite spots for coffee in the morning too. We hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would stay here again
walls are a little thin but other than that we enjoyed our stay. didn't see anyone on site but we came and left at odd hours. room was clean and comfortable. beautiful venue for an event or wedding.
Stayed 2 nights in Dec 2022
Response from Bonnie on Jan 23, 2023
Thank you so much for choosing our beautiful new hotel.Please visit again,

10/10 Excellent

Holy

Liked: Cleanliness, property conditions & facilities
Good
Stayed 4 nights in Feb 2022
Response from Bonnie on Mar 21, 2022
Thank you!!

10/10 Excellent

Tricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Quiet and relaxing If you want to disconnect this is the ideal place to do it!
Stayed 4 nights in Dec 2021
Response from Bonnie on Feb 1, 2022
Tricia! Thank you so much choosing Azaleana Manor and for your kind review. We hope to see you again soon!

4/10 Poor

Leslie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unit not cleaned. We found full bathroom trash can, hair on bathroom floor, and items from pervious guests UNDER THE RUGS! When we complained we were told it is the holiday and people are in a rush No one was sent to rectify the situation. Very disappointing as the setting was beautiful.
Stayed 2 nights in Dec 2021
Response from Bonnie on Dec 28, 2021
Thank you very much for letting me know the condition of your suite, we are a brand new property and are appalled about the bathroom not being spotless. We don't regularly lift up the rugs but we will start doing that now. I hope you will give us a chance to get it right. We wish you the best in your travels.

10/10 Excellent

Reinaldo

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful, idyllic escape!
Wonderfull location, beautiful facilities and excellent service.
Stayed 2 nights in Nov 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities
It’s a beautifully restored mansion, but not suitable for any stays not associated with an event
Stayed 6 nights in Jul 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is definitely not a 5-star property as advertised. It is misleading and deceiving.
Stayed 4 nights in Jul 2021
Response from Bonnie on Jul 30, 2021
Hi We so sorry that you did not give us a chance to show you our beautiful riverside property and guest rooms, or to enjoy any of our many amenities. We held your reservation for you without any penalty when you needed to change your dates and felt horrible that you did not stay with us at all. Best of luck in future travels, Bonnie

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Both me and my wife were delighted by this beautiful place. Awesome accommodations and extremely friendly staff. We will be back!
Stayed 2 nights in Jun 2021
Response from Bonnie on Jul 30, 2021
Thank you so much for your lovely review and we hope to see you again soon. Take care, Bonnie

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and Romantic
Beautiful property! Very comfortable room and grounds! Host is excellent cook! Very romantic place!
Stayed 2 nights in Jun 2021

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Azaela Manor
Stunning property right on The St. John's River. incredible room and more incredible views. Very peaceful and quiet. The owner is very involved in her business and it shows. I would recommend calling her directly to ask questions. She is lovely and a wealth of knowledge.
Stayed 2 nights in May 2021
Response from Bonnie on Jun 14, 2021
Thank you Andrea, We really appreciate your kind comments. We hope to see you again soon! Bonnie

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very well maintained. The whole area was very quiet. The hostess was very informative and very friendly
Stayed 2 nights in May 2021
Response from Bonnie on Jun 14, 2021
Thank you!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a get away! Very Quiet!
Highly recommended- you are greated and shown to your room, then given a tour of the facilities. Breakfast is cooked for you at your own set time- which was very good!
Stayed 2 nights in Apr 2021
Response from Bonnie on Apr 14, 2021
Thank you! We are so happy you stayed with us and hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021
Response from Bonnie on Apr 23, 2021
thank you!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is so beautiful! It’s right on the water with a beautiful view. We were lucky that it wasn’t busy and we pretty much had the mansion all to ourselves. It was very quiet because there weren’t any weddings scheduled. The owner is so sweet!
Stayed 2 nights in Mar 2021
Response from Bonnie on Apr 7, 2021
Thank you! Please visit again

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities
It’s a beautiful mansion with a scenic river view. However, the toilet was dirty in the restroom when it was a suite. No extra toilet paper was in the room either. No utensils provided that I had to ask the lady for it and she would give me just one fork. Breakfast is included in the fee but you can’t expect anything like a hotel or not even a motel breakfast. There just won’t be any food during bfast time. It’s also an event venue. It was packed with people and loud during the whole daytime. The place is nice, the hosting lady is kinda nice, but I’m sorry the quality just isn’t there. Totally not worth of money... :(
Stayed 2 nights in Mar 2021
Response from Bonnie on Mar 12, 2021
Hi Priscilla, I am dismayed to read your review. We try very hard to help our guests enjoy our beautiful property. I do not know where the misunderstanding with breakfast was, as we were told you would not be joining us in the mornings. I am so very sorry we were so far off with your stay. If you are ever able to travel this way please give us the chance to improve. All the best,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Scenic place to stay with vey kind and helpful staff
Stayed 2 nights in Feb 2021
Response from Bonnie on Feb 16, 2021
Thank you!

10/10 Excellent

Pamela, Georgia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Azaleana Manor is wonderful! My husband and I went for a couple of nights for a peaceful, relaxing time. The home was spotless and decorated beautifully for Christmas. Although there are around 9 rooms it is very private. We actually were the only guest at the time. There was a Christmas party hosted there one night but we were able to mingle with the guest and enjoy music and dancing. Since we were staying there we also received a complimentary breakfast at The Continental next door. It is also a beautiful place with delicious food. We enjoyed our breakfast so much we went back for dinner there. The food was wonderful and the prices are very reasonable. The manager personally met us for check-in and showed us around the property. She is very accommodating. I would recommend the Azaleana for a wedding venue or a private romantic getaway in Jacksonville. This is definitely a 5-star resort. Dr. & Mrs. Mark Corbitt
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveler

Stayed 4 nights in Oct 2020
Response from Bonnie on Oct 23, 2020
Thank you!!

10/10 Excellent

Arbre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Beautiful stay! I would recommend this B&B to anyone. Great location, very relaxing, beautiful property, and the room is was perfect.
Stayed 2 nights in Jul 2020
Response from Bonnie on Sep 24, 2020
Thank you!!!

10/10 Excellent

Lucy, Macon, GA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was so much more than expected. It is such a beautiful atmosphere. The staff and owner make you feel at home. My husband and I did not want to leave. So if you are going for a wedding I would highly recommend going. The same for any situation. We went to relax and that's just what we got.
Stayed 2 nights in Jul 2020
Response from Terry on Jul 30, 2020
We're so happy you were able to have a restful stay. Hope to see you again soon.

10/10 Excellent

Melisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was more like visiting a friend than a hotel being an event center. The owner and staff made us feel welcome and right at home with a special personal touch!! We were blessed to have the place to ourselves and the grounds and views were spectacular. Due to covid 19 the regular cleaning service was missing but overall very very minor cleaning complaint!! The amazing home cooked breakfast, large modern rooms and bathrooms, gorgeous grounds pool and club, and attentativeness from the owner and staff could not have been any better!! We didn’t want to leave and are anxious to go back. Highly recommend!!
View from the bedroom windows
Stayed 2 nights in Apr 2020
Response from Bonnie on May 5, 2020
Thank you so much for your kind review. It was a pleasure to meet you all and we look forward to seeing you again soon!

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 2 nights in Mar 2020
Response from Bonnie on Mar 17, 2020
Thank you so much for staying with us and taking the time to leave us such a nice review! We hope to see you again soon.

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five stars
We had an amazing time! The host was friendly, helpful, and attentive. She even baked home made coffee cake for us! Beautiful view, relaxing walk along the river shore, clean room.
Stayed 1 night in Mar 2020
Response from Bonnie on Mar 16, 2020
Thank you so much!!!! We were so happy to have you stay with us. We are looking forward to seeing you again.

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2020
Response from Bonnie on Feb 27, 2020
Thank you!! We love the 5 stars!!!

8/10 Good

Hans, Pensacola

Traveled with family
Liked: Cleanliness, staff & service
Staff was very friendly - even waited for us to arrive. But the thermostat is one of those new programmable things and I could not figure it out and had Air Conditioning blowing on me all night - 40 degrees outside. No answer to two telephone numbers at 10:00. Both voice mails. Also could not figure out how coffee pot worked. Basic motel unit but missing something?
Stayed 2 nights in Jan 2020
Response from Bonnie on Feb 6, 2020
Thank you for taking the time to let us know what went wrong so we can fix it. You are right we had a complicated heating and air system and we have changed it to be more user friendly! We the coffee pots as well. Thank you again and we will strive to not make those mistakes again. Best wishes,

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
We showed up at this property to check-in and no one was there. We tried to get a refund. We paid for trip insurance. The trip insurance was also not honored for not staying in this location. We ended up staying in another hotel. We called a left a message, the manor (not a hotel) did not bother to return the call. We have called again and we have yet to hear from the manor. This was the worst customer service support I've experienced in my travels.
Stayed 2 nights in Nov 2019
Response from Karrie Massee owner on Dec 2, 2019
First I want to apologize for causing distress during a holiday weekend, it was absolutely our fault. I need to let you know that we are a brand new facility and you would have been our first reservation made online. We did not receive your reservation and had no idea that you had booked with us. We will do everything we can to locate the reservation information and refund all monies. Please accept my apologies while we try to figure out what went wrong. Sincerely,