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Reviews of Croft Hotel

2.5 out of 5
Croft Hotel
3 Stanley Road, Leicester, England

Reviews

5.4
Rating 10 - Excellent. 4 out of 98 reviews" "
Rating 8 - Good. 29 out of 98 reviews" "
Rating 6 - Okay. 16 out of 98 reviews" "
Rating 4 - Poor. 24 out of 98 reviews" "
Rating 2 - Terrible. 25 out of 98 reviews" "

5.6/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

4.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Kevin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never stay here again would rather sleep in the park across the road before i stay here again.
Stayed 1 night in May 2024

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property had no heat (40F outside) and was extremely cold. Mildew in shower and mold on ceiling and window frames. Loose carpeting tripped wife at top of stairs. Staff failed to explain that the heat wasn’t working. Also, room not as described. Supposed to be two bedrooms with three beds but was one tiny room with two beds. Was not offered compensation and wanted to charge more for additional space.
Stayed 1 night in Mar 2024

2/10 Terrible

Brody

Stayed 1 night in Mar 2024

2/10 Terrible

Jesse

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy the bed was old and worn the mattress was all wavey from being old the loo roll holder was hanging iff the wall the shower door handle was hanging off. The extractor fan wa filthy the ekectric heater was broken the mirror in the room was broken there where hokes in the wall behind the door wall paper torn and had parts missing... no hot water and the sink was blocked... avoid at all costs
Stayed 1 night in Feb 2024

2/10 Terrible

Ryan

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Terrible. We arrived and room was freezing, staff said they would make sure it was warm when we came back. Still hasn’t been touched at 01:30. Came with a small heater had to sleep with clothes on. Big damp patch on ceiling, bathroom cold and damp with radiator hanging off.
Stayed 1 night in Jan 2024

10/10 Excellent

Renifrida

Stayed 2 nights in Jan 2024

10/10 Excellent

Kudzai L Deka

Stayed 1 night in Dec 2023

10/10 Excellent

Roopinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was ok, nice and warm very basic. But it was a cheap stsy. Only one glass, and not much milk for tea and coffee. Bed comfortable. The stairwell going up to the room was hard work. No lift. Ok for a night. I would not stay again.
Stayed 1 night in Dec 2023

4/10 Poor

L

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
I arrived and had to go back to reception for toilet paper because none was in my room. I could barely get in to the shower as the doors only opened to about 50cm and we're far too narrow for anyone to fit in. Wish I hadn't as once I was in there was no hot water - it worked in the sink. The staff were helpful but overall it was not good
Stayed 1 night in Nov 2023

2/10 Terrible

Ms

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was cold wasn’t told that homeless stay
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Service was good, the hotel is in the process of being worked on, the tiles and floor weren’t fixed or flat the door wouldn’t close properly and there were lights that didn’t work hopefully they get this all fixed soon
Stayed 1 night in Oct 2023

6/10 Okay

colin

Disliked: Cleanliness, property conditions & facilities
It is somewhere to sleep
No heating, water off when arrived, the wardrobe was 4pieces of chipboard with a rail, mould in bathroom plus floor tiles missing old bar of soap on the floor by sink, Draws not sure if I touched them they would stay standing, waking up cold was no fun, there was washing drying on landing
Stayed 3 nights in Oct 2023

4/10 Poor

Carl

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Dawn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Anthony

Business traveler
Disliked: Property conditions & facilities, room comfort
Not to be recommended
It seems this hotel has been claiming the "sorry we're renovating" story for 3 years now and that doesn't ring true to me. Whilst my room was clean it needs complete refurbishment with missing floor tiles in the bathroom, missing drawer in desk and for goodness sake, anaglypta on the walls! Worst was the mattress which gave no support so I had a dreadful nights rest.
Stayed 1 night in Sep 2023

4/10 Poor

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Chris

Stayed 2 nights in Aug 2023

8/10 Good

Annie

Liked: Staff & service
A lovely, warm welcome from Vijay... A beautiful Victorian guest house, under renovation (this did not interupt my stay). The room was clean, very comfortable bed, furniture was purposeful, excellent hot shower. Breakfast is not offered at the time of writing this review. One minor glitch with an over powering and nauseating smell of cigarettes in the bathroom.... Staff were very keen to rectify with air freshner, but despite keeping the window open all day and night, the smell didn't disappear - No fault of the staff at all. I had a very good night's sleep... I would visit again... I recommend a visit to the museum and sampling the range of culinary delights in the London Road restaurants..... 😀 😋
Stayed 1 night in Jul 2023
Response from Team Croft. on Jul 20, 2023
Thank you very much for your review Annie. We would love to serve you again. Thank you.

2/10 Terrible

Elizabeth

Stayed 1 night in Jul 2023

4/10 Poor

Stephen

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The property lacks some cleaning and I didn't sleep well at all
Stayed 1 night in Jun 2023

2/10 Terrible

Sarah

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The building in general is need of some serious renovations and upgrade. First of all rooms are pretty inaccessible to people with disabilities and the stairs themselves have loose carpet. The rooms stink of smoke, are unclean and lack basic facilities such as a shower head placed at head height. We just couldn't stay at this hotel and demanded a refund which I was glad that the staff helped us with straight away - this was about the only positive from the experience.
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Basic, not far from centre
To be fair, the condition of the room and state of the hotel is reflected in the price, so that is fair enough. The only issue I had, was that on two of my three nights, there was a huge amount of noise from other guests, in and out of their rooms, all night, leading to two very poor quality nights, sleep wise. The hotel is basic, room very much in need of tlc, although shower was working, and was clean.
Stayed 3 nights in May 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
I mainly chose it for its proximity to Leicester University, where I needed to be. Reasonable price, basic but satisfactory, certainly for the one night I stayed. It's an old building so the plumbing sounds a bit antiquated!
Stayed 1 night in May 2023

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2023

6/10 Okay

Neil

Stayed 3 nights in Dec 2022

4/10 Poor

Luke

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2022

4/10 Poor

Grace

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed wasn’t comfy, only had 1 pillow so didn’t get a decent nights sleep. Window was open and it was too far out for me to close. Wardrobe and desk table was broken, cleaning lady came round to the round while I was still in there
Stayed 2 nights in Sep 2022

2/10 Terrible

Claire

Disliked: Cleanliness, staff & service, property conditions & facilities
Very shabby but cheap
The location of the hotel was really good for the university where we were visiting. The room was very dirty and decor very tired and worn with bits of wall hanging off and towel rail was broken. The service was adequate but were disinterested in us when we arrived and when we left.
Stayed 1 night in Jul 2022
Response from Team Croft on Jul 21, 2022
Dear Guest Room was dirty you must be talking about a different place you never mention a single thing to staff bits off wall hanging it sound total opposite according to room you stayed (Double with Balcony ) without any extra charge usual price is £90 you paid £55 odd, doesn't sound single thing right in this review. We are under renovation but doesn't means you post anything you like. Thank You

8/10 Good

Godbless

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool stay!
Stayed 1 night in Jun 2022
Response from Team Croft on Jun 20, 2022
Dear Guest Thank you for your review looking forward to host you again.

2/10 Terrible

Sean

Stayed 1 night in May 2022
Response from Team Croft on May 11, 2022
Dear Guest Can you please tell us what was wrong for this rating. Thank You

4/10 Poor

Howard

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

4/10 Poor

Chris

Stayed 1 night in Feb 2022

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night.
Easy book in, quite peaceful night. Cheep and cheerful. Clean.
Stayed 1 night in Feb 2022
Response from Team Croft on Feb 13, 2022
Dear Guest Thank you for your review.

6/10 Okay

Andy

Business traveler
Disliked: Amenities, property conditions & facilities
The location was spot on I needed to be near where I was going the next morning but in the morning at 8:00 the shower only gave out cold water (although there was still hot water in the hand basin tap) Nowhere convenient to put anything down while in or on the bed (no bedside table) The bed was comfortable and the room was if anything too warm
Stayed 1 night in Feb 2022
Response from Team Croft on Feb 13, 2022
Dear Guest We are sorry for the inconvenience, we checked the shower it was working perfectly only the nob for hot water wasn't turned properly by you.

8/10 Good

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Fine for the price.
Being renovated which is desperately required. However, it was clean and beds were comfortable. It was also quiet. For the price, i was quite happy.
Stayed 2 nights in Jan 2022
Response from Team Croft on Feb 13, 2022
Dear Guest Thank you for review

2/10 Terrible

Dan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE - AVOID
AWFUL! The place was a building site, absolutely filthy. Decided to fine us for stopping in their car park because we were not paying guests as we refused to stay the night. AVOID Advertised free parking then charged us £100!
Stayed 1 night in Sep 2021
Response from Team Croft on Feb 13, 2022
Dear Guest We are sorry the inconvenience we suggest every guest guest to enter your car reg on reception but you didn't and car park is not operated by us you contact to the company, and if you mention everything before staying we can change room but not after staying. Thank You

2/10 Terrible

Kayleigh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

4/10 Poor

John

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hope the renovations are finished to a good standa
I knew it was being renovated before I got there, so that wasn’t the issue. We had a room on the 2nd floor which was I’d say partially complete. Looked to me like the bathroom was finished, with reasonable fittings, but the workmanship standard was poor. The cleanliness of the room was poor too, even if not finished, I’d expect the room to be clean if guests are staying. The bed sheet was also threadbare. I hope they get it right, as it’s a beautiful building and finished to to a good standard would be lovely.
Stayed 1 night in Nov 2021

8/10 Good

Fitratullo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from Team Croft. on Oct 5, 2021
Dear Fitratullo, Thank you very much for your review. Hope to see you again soon.

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Stuart

Traveled with family
Liked: Cleanliness, staff & service
The hotel was in the midst of re-decoration and so I'm sure it will look a lot better when it is finished. The stairs and carpet are definitely in need of it. The rooms are basic but functional. Shower and toilet worked fine. There were tea and coffee facilities in the room. Convenient for visiting university. Parking was free, but some spaces have to be vacated by 08:30 as they are then reserved for the dental surgery next door.
Stayed 1 night in Sep 2021
Response from Team Croft on Sep 28, 2021
Dear Stuart, Thank you for your review. We promise, it will look much better once finish. Also, you do not have to vacate car parking space by 08:30 AM as we have spaces too. Thank you.

2/10 Terrible

Satbeer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dead flies everywhere Dirty Insects on floor Dirty overall
Stayed 1 night in Sep 2021

2/10 Terrible

Leanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is under renovation which isn’t in itself a bad thing so there is building debris everywhere. That in itself does not excuse the deplorable condition of the rooms which are filthy. I was in 11 which had dirt piled high on the skirting boards, a smashed window, toothpaste all over the sink, no bin and a mattress that was all springs. I’ve stayed in £4 a night hostels that were more comfortable than this.
Stayed 1 night in Sep 2021
Response from Team Croft on Sep 21, 2021
Dear Guest About renovation we already mention to on all booking websites but your room was complete different what you are mentioning here, you said you are satisfied with room when you checked in. Thank You

8/10 Good

Tinofara

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2021
Response from Team Croft on Sep 21, 2021
Dear Guest Thank you for your review.

2/10 Terrible

Inder

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Renovation work being carried out. Hotel room was horrible. Did notice the room was disgusting however we had an important phone call and did not complain right away. We booked knly to have a hotel room for the day time as we had a family gathering in Leicestershire. I asked at reception i want a refund but was refused as have been there for 2 hours already and not reported any concerns. Hotel manager refused to change room and look at how disgusting the room was.
Stayed 1 night in Sep 2021
Response from Reception on Sep 9, 2021
Dear Inder, When you book a room through Expedia, you get a message where it is mentioned clearly that renovation is going on but it will not effect your stay. You stayed 2-3 hours in room and they you realized that room is dirty. All you were interested in to get a refund. I did tell you that if you would come straight down, I would have changed your room. After this conversation you had lunch in room and stay another an hour or so. There was nothing wrong but you just wanted money back. Thank you.

8/10 Good

Simon

Business traveler
Liked: Cleanliness, staff & service
No frills lodging in a once grander building. More for contractors rather than honeymooners, but this is fairly reflected in the pricing. On site parking, friendly service by owner/occupier, and improvement works in evidence, for what I paid it’s what I expected. Fair sums it up, with scope to enhance.
Stayed 1 night in Aug 2021
Response from Team Croft. on Aug 25, 2021
Dear Guest, Thank you for your review. We are trying to improve. Team Croft.

4/10 Poor

chuthita

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy during sleeping time till 2am , dusty , no air circulation , we got two towels and pillows for 3 guests , we asked , parking spaces was good ,
Stayed 1 night in Aug 2021
Response from Team Croft. on Aug 25, 2021
Dear Guest, Housekeeping may have made mistake about towels otherwise it does not happen. Thank you.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
Not worth it
Stayed 2 nights in Jul 2021

8/10 Good

Harpal Singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Good stay Basic hotel with no air con or fan facilities Breakfast was suspended due to pandemic Friendly and prompt service
Stayed 1 night in May 2021