Room, 2 Queen Beds, Accessible, Non Smoking | Desk, blackout drapes, free cribs/infant beds, rollaway beds

Reviews of Hampton Inn Lexington South-Keeneland/Airport

2.5 out of 5
Hampton Inn Lexington South-Keeneland/Airport
3060 Lakecrest Cir, Lexington, KY

Reviews

8.2

Very Good

Rating 10 - Excellent. 174 out of 431 reviews" "
Rating 8 - Good. 158 out of 431 reviews" "
Rating 6 - Okay. 56 out of 431 reviews" "
Rating 4 - Poor. 21 out of 431 reviews" "
Rating 2 - Terrible. 22 out of 431 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Yuet Hing Ellis, Tung Chung

Traveled with family
Liked: Cleanliness, staff & service
No clothes hanger, tooth brush and paste, slippers etc
Stayed 1 night in May 2024

8/10 Good

Kevin

Traveled with group
Liked: Staff & service, property conditions & facilities
Great staff, nice rooms. Guest Room doors close very loud and wake you several times during night as others go and come. Loved location
Stayed 1 night in May 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it here
Stayed 1 night in Apr 2024

6/10 Okay

Jeffrey, Mason

Traveled with partner
Liked: Cleanliness, amenities
No cups or glasses. No lids for coffee by front desk. Only one set of towels, had to ask for 2nd set. They offer free LYFT from airport but night clerk wasnt authorized to request it. Much of holltel is nice but could use newer touches.
Stayed 1 night in Mar 2024
Response from GM on Apr 6, 2024
Hi Jeffrey, Thank you for taking time to share your feedback. We are sorry to hear that you experienced issues during your stay. I would be happy to chat more about this if you give the hotel a call. We hope to see you again one day to redeem ourselves with a much better stay. Take care, Kiersten

2/10 Terrible

Amy

Stayed 1 night in Mar 2024
Response from GM on Apr 6, 2024
Hello, Thank you for rating your stay with us. We would love to hear more about why you gave us this rating. Feel free to call the hotel directly to discuss if you wish. Take care, Kiersten

8/10 Good

Glenn R

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
in town for pleasure, ate at three different restaurants across the street, found the location quite convenient for driving tours and getting out into the countryside
Stayed 3 nights in Feb 2024
Response from GM on Apr 6, 2024
Hello, Thank you for taking time to share feedback about your experience. We are happy to see that you found our location very convenient and love that you were able to experience the best of Lexington! We hope to again see you one day. Take care, Kiersten

8/10 Good

Sarah

Liked: Cleanliness, staff & service
They have the most awful pillows of any hotel I've ever been to! That's seriously my only complaint, but my goodness the pillows were so flat.
Stayed 2 nights in Feb 2024
Response from GM on Apr 6, 2024
Hello, Thank you for your feedback about your stay with us. We are sorry to hear that you did not enjoy the pillows, but we are happy to share that we have replaced all guest room pillows since you stayed! We welcome you back for a better night's rest with our new pillows. Until next time, Kiersten

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 18, 2024
Hello Debbie, We are delighted to hear that you enjoyed your stay with us! Our team works hard to create exceptional guest experiences. You are always welcome back if you find yourself in Lexington again. Take care, Kiersten

10/10 Excellent

Elliott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on Feb 18, 2024
Hi Elliot, Thank you so much for taking a moment to share feedback about your stay with us! We are so happy to see a 10 out of 10 score; Our team works hard to deliver an exceptional guest experience and are so excited to see that hard work pay off. Feel free to stop by anytime you wish. Until next time, Kiersten

8/10 Good

Jonathan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 24, 2024
Hello, Thank you for your feedback! We are so happy to hear that you enjoyed your stay. You are always welcome back when you find yourself in Lexington! Thanks, Kiersten

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee in the morning wasn't very hot but everything else was great. Thank you.
Stayed 1 night in Jan 2024
Response from GM on Jan 24, 2024
Hello, Thank you so much for taking time to share your feedback. We are sorry to hear that the coffee wasn't very hot and will be sure to correct this issue. Otherwise, we are happy that you mostly enjoyed your stay! Thank you, Kiersten

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, very friendly staff, convenient parking, quiet.
Stayed 1 night in Dec 2023
Response from GM on Jan 24, 2024
Hello, Thank you for your feedback about your stay in December. We are happy to hear that you enjoyed your time with us. See you next time, Kiersten

8/10 Good

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Tracie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property offers late check out for no additional fee. The desk clerk was super nice and helpful. The room was clean and comfortable. Will definitely stay here again if needed.
Stayed 1 night in Dec 2023

6/10 Okay

John

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023

8/10 Good

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There seemed to be a shortage of supplies day 1-5. Toilet paper, cups, pool towels, garbage bags. Housekeeping great though and responsive to needs as much as the could be. Desk staff nice. Like 24 hr coffee, tea, hot water
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Location in Lexington.
Stayed 2 nights in Nov 2023

2/10 Terrible

Jennifer

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Crazy uncomfortable stay
It was one of the worst hotel stay that we have had. The first room they put us in the door was missing on the entertainment center cabinet. There was four slices of pizza on the side of the cabinet behind the trashcan that must’ve gotten missed. The bed was made sloppy as if someone had laid in it. We initially thought, someone was staying in the room. Front desk wasn’t sure what happened. Went to put us in another room but had to get luggage out of old room. I had forgotten the room number. I had forgotten room number and so did the attendant. She then proceeded to knock on multiple doors to find my room . It was very bizarre and we would definitely not stay again.
Stayed 1 night in Nov 2023
Response from GM on Nov 21, 2023
Hello, Thank you so much for taking time to share feedback about your recent stay. I agree that your experience was bizarre and far from the normal experience that we strive to provide to our guests. This information has not been taken lightly and will be looked into with great detail. In the meantime, I would be happy to chat further if you would like; Feel free to reach out to me directly at the hotel. Thank you again and take care.-Kiersten

8/10 Good

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Clean place
Stayed 1 night in Nov 2023
Response from GM on Nov 22, 2023
Hello, We are happy to see that you enjoyed your stay and welcome you back anytime you would like! Take care, Kiersten

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Harold

Nice location. Lobby is a little small. Room temperature was hard to regulate. If you arrive late parking may be a challenge.
Stayed 1 night in Oct 2023

2/10 Terrible

Chass

Disliked: Room comfort
Stayed 1 night in Sep 2023
Response from GM on Oct 1, 2023
Hello, Thank you for sharing your feedback. We apologize that you had to experience our renovation as we know it is never convenient for anyone. Although necessary, we are excited to finish up as well so that we can get back to 100% service. We invite you back once it is complete so that we can make up for this experience. Sincerely, Kiersten

6/10 Okay

Adam

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from GM on Sep 30, 2023
Hello, Thank you for rating your recent stay with us. We value all feedback from our guests. We apologize if the current renovation compromised your experience with us, but it will be finished up the first week of October. We invite you back once it is complete to experience our beautiful hotel at 100%. Sincerely, Kiersten

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GM on Sep 24, 2023
Hello, Thank you for the wonderful rating! We value every opportunity that we have to make our guests stay exceptional. You are always welcome back if you are in Lexington again!Thanks, Kiersten

8/10 Good

William

Stayed 1 night in Sep 2023
Response from GM on Oct 1, 2023
Hello, Thank you for taking time to rate your stay with us. We value all guest feedback and will be happy to report this to our team. You are always welcome back when you find yourself in Lexington. Sincerely, Kiersten

8/10 Good

Jonathan C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from GM on Sep 24, 2023
Hello, Thank you for taking your time to rate your stay! We are glad to see that you enjoyed your time with us. We hope to see you again one day in the future!Thanks, Kiersten

10/10 Excellent

yi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It is near the airport but still quite.
Stayed 1 night in Aug 2023
Response from GM on Sep 24, 2023
Hello, Thank you for the wonderful rating! It was a pleasure to take care of your lodging needs. We hope you visit us again soon! Thanks, Kiersten

10/10 Excellent

Cathy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great location.
Stayed 4 nights in Jul 2023
Response from GM on Sep 24, 2023
Hello, Thank you so much for taking your time to share your feedback. We are so glad to hear that your stay was exceptional. We strive to provide 100% to every guest. You are always welcome back if you find yourself in Lexington again! Thanks, Kiersten

10/10 Excellent

Cathy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally updated. Loved the friendly staff.
Stayed 4 nights in Jul 2023
Response from GM on Sep 24, 2023
Hello, Thank you for the amazing feedback about your time here with us! We are always happy to see that our guests enjoy their stay. We hope to one day see you again! Thanks, Kiersten

10/10 Excellent

nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Jul 2023
Response from GM on Jul 14, 2023
Hello, We are delighted to see that you enjoyed you time here at the Hampton Inn Lexington South! You are always welcome back of you ever find yourself in Lexington again.Thank you, Kiersten

8/10 Good

Samantha

Stayed 2 nights in Jun 2023
Response from Kiersten on Jul 6, 2023
Hello, Thank you for taking your time to provide feedback about your recent stay with us! We are happy to see that you enjoyed your time here. You are always welcome back when you find yourself in Lexington.

8/10 Good

Blair

Business traveler, Traveled with family
Liked: Staff & service
The hotel could use some updating. Overall and okay place to stay for one night.
Stayed 1 night in Jul 2023
Response from Kiersten on Jul 6, 2023
Hello, Thank you for your feedback about your stay with us. We love the opportunity to hear what our guests think about the experiences that we are providing. I have noted this feedback about needing an update and will share this with the appropriate team. We hope to see you again when you are in Lexington next!

10/10 Excellent

Tommy

Stayed 2 nights in Jun 2023
Response from GM on Jun 23, 2023
Hello, Thank you for taking time out of your day to provide feedback about your recent stay with us! We value our guests responses and are delighted to see that you enjoyed your time here with us. You are always welcome back to our hotel when you find yourself in Lexington. Sincerely, Kiersten

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was a one man show but he was great!
Stayed 1 night in Jun 2023
Response from GM on Jun 23, 2023
Hello, Thank you for your feedback! We are glad to see that you had an exceptional experience at our hotel and welcome you back at any time. Sincerely, Kiersten

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
y
Stayed 2 nights in Jun 2023
Response from GM on Jun 23, 2023
Hello, Thank you for the time that you took to provide us with feedback about your stay. We are happy that you enjoyed your time here with us and would love to have you back anytime you find yourself in Lexington. Sincerely, Kiersten

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Jun 2023
Response from GM on Jun 17, 2023
Hello, Thank you so much for taking your time to give feedback about your recent stay. We are delighted to hear that you enjoyed your time here with us and invite you back when you are in Lexington next! Thank you, Kiersten

8/10 Good

Jason

Stayed 3 nights in Jun 2023
Response from GM on Jun 17, 2023
Hello, We appreciate the time that you took to provide us with your feedback. It is wonderful to see that you enjoyed your stay! Thank you, Kiersten

6/10 Okay

Elizabeth

Stayed 1 night in Jun 2023
Response from GM on Jun 17, 2023
Hello, Thank you so much for your feedback. We are disappointed to see that we did not fulfil our goals to provide a great stay for you. Feel free to reach out further to chat about it if you wish. Thank you, Kiersten

2/10 Terrible

Phillip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from GM on Jun 17, 2023
Hello, Thank you for taking your time to provide feedback to us. We apologize that your stay did not go as planned. We would love an opportunity to make it up to you. Please feel free to reach out further if you wish to chat more. Thank you, Kiersten

10/10 Excellent

Bruce

Stayed 4 nights in May 2023
Response from GM on Jun 23, 2023
Hello, We are delighted to see that you enjoyed your stay with us! Thank you for sharing your feedback. We welcome you back anytime you find yourself in Lexington again. Sincerely, Kiersten

6/10 Okay

Gala

Stayed 1 night in May 2023
Response from GM on Jun 17, 2023
Hello, Thank you for your feedback. We apologize that your stay was not a 10 out of 10. We did not live up to our goal if this was the case. Please feel free to reach out further if you would like to talk more about it. Thank you, Kiersten

2/10 Terrible

Brandon

I booked a room with Hampton through Expedia a week in advance. Upon arriving at the hotel I was informed that they had over-booked and did not have a room for me No alternative or refund was offered and I was forced to pay for a room at another establishment.
Stayed 1 night in May 2023
Response from GM on Jun 17, 2023
Hello, We thank you for the time that you took to provide feedback to us. We are saddened to hear that your stay was less than satisfactory. This is not our goal and we strive for exceptional experiences for our guests. If you ever find yourself back in Lexington we would love the opportunity to make this right. Thank you, Kiersten

8/10 Good

lindy

Stayed 1 night in May 2023
Response from GM on Jun 17, 2023
Hello, We appreciate the feedback about your recent stay. We are so glad to hear that you enjoyed your stay with us! We hope to see you back when you come through Lexington next. Thank you, Kiersten Fogleman

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Everyone was very nice and helpful. The room was clean. The bed was way too soft and the floor was slanted. As you walked to the bathroom it dropped a good two inches on a slant. Probably won't stay there again.
Stayed 2 nights in Apr 2023
Response from Manager on May 2, 2023
Hello, Thank you so much for providing feedback about your recent stay! We will absolutely be looking into the issue that you experienced. We apologize that it impacted your stay negatively but hope that when you come to Lexington next, we can make it up to you. In the meantime, never hesitate to reach out to chat with us. Sincerely, Kiersten GM

6/10 Okay

Haele

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our room was really dusty, the mirrows in the bathroom had toothpaste all over them, and there were toenails on the counter. Also the floors werent very clean. I went to go take a shower and the tub wouldnt drain. I will say that staff was nice about it and put us in a new room. The shower worked fine but everything else was the same. I do appreciate staff for putting us in a new room. So thank you for that.
Stayed 2 nights in Apr 2023
Response from Manager on May 2, 2023
Hello, Thank you for taking your time to provide us feedback about your recent stay. I apologize that you experienced this at our property. This is certainly not the guest experience that we strive for. I am happy to hear that our staff was able to correct the situation by moving you to a clean room. You are always welcome at our hotel anytime you may find yourself in Lexington. Sincerely, Kiersten GM

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice room, uncomfortable bed
Nice room, friendly staff, the bed was too firm for our tastes, but overall a good experience.
Stayed 1 night in Apr 2023
Response from Manager on Apr 29, 2023
Hello, Thank you for taking your time to provide feedback about your recent stay! We are delighted to hear that your stay was exceptional and welcome you back the next time you are in Lexington!Sincerely, Kiersten GM

10/10 Excellent

Brittany

Stayed 5 nights in Apr 2023
Response from Manager on Apr 29, 2023
Hello, Thank you for providing your feedback! We welcome you back if you ever find yourself in Lexington again. Sincerely, Kiersten GM

4/10 Poor

Charles

Stayed 1 night in Mar 2023
Response from Manager on Apr 29, 2023
Hello, Thank you for providing your feedback. We would love to chat further about how we can better our guest experience. Please feel free to reach out to us at the hotel anytime. Sincerely, Kiersten GM

10/10 Excellent

Scott

Stayed 1 night in Mar 2023
Response from Manager on Apr 29, 2023
Hello,Thank you for providing your feedback! We are happy to see that you enjoyed your stay. You are always welcome back if you happen to find yourself in Lexington again. Sincerely, Kiersten GM