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Reviews of Residence Inn Marriott Palo Alto Los Altos

3 out of 5
Residence Inn Marriott Palo Alto Los Altos
4460 El Camino Real, Los Altos, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 156 out of 305 reviews" "
Rating 8 - Good. 85 out of 305 reviews" "
Rating 6 - Okay. 28 out of 305 reviews" "
Rating 4 - Poor. 21 out of 305 reviews" "
Rating 2 - Terrible. 15 out of 305 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness
Stayed 1 night in May 2024

4/10 Poor

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Toilets in room Number 159 needs all new mechanism inside of the tank. The rubber stopper kept allowing water to seep out. Tank kept refilling making noise, which was annoying. also, sometimes the metal arm inside, wood catch, not allowing any water to refill the tank at all. Ida at the front desk was phenomenal in her friendliness and service. Very accommodating throughout our accommodation.
Stayed 1 night in Apr 2024
Response from GM Jon on May 6, 2024
Thank you for your great feedback and we have corrected the tank challenges. We also think Ida is pretty special!

10/10 Excellent

MARIA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from GM Jon on May 6, 2024
Thank you for staying with us and the great rating!

10/10 Excellent

Andrew

h
Stayed 2 nights in Apr 2024
Response from GM Jon on May 6, 2024
Thank you for the great rating!

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Very easy access and friendly staff
Stayed 5 nights in Apr 2024
Response from Jessica on Apr 18, 2024
Hello Gary,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback and the opportunity to serve you with friendly staff. We hope to see you again soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Jessica on Apr 18, 2024
Hello Andrew,Thank you for taking the time to rate out hotel. We greatly appreciate your business and hope to see you again.

2/10 Terrible

Arnold

Disliked: Property conditions & facilities
Inconvenient because of the of the lack of communication thats there was construction going on / Heater in room did not work.
Stayed 2 nights in Feb 2024
Response from Gm Jon on Feb 23, 2024
Thank you for your feedback.

8/10 Good

WeiTzuo

Stayed 1 night in Jan 2024
Response from GM Jon on Jan 22, 2024
Thank you for staying with us and for the great rating!

10/10 Excellent

laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel
I love this hotel. Great staff and good area. This is the first time I've stayed with them and the mattress was really bad. Other than that is was a great stay.
Stayed 1 night in Jan 2024
Response from GM Jon on Jan 12, 2024
Thank you for staying with us and please know that literally as I am typing, we are in the middle of a full hotel renovation which includes all new bedding, mattresses, box springs, etc.!

2/10 Terrible

Verified traveler

There were stains on the mattress in more than one room. Old and run down. Needs renovation. Staff very friendly and helpful.
Stayed 10 nights in Dec 2023
Response from GM Jon on Jan 9, 2024
Thank you for your feedback and please know that in regards to our hotel looking "old", we started our renovations on December 27th and they will go through April 20th, 2024!

8/10 Good

Joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the heated pool
Stayed 10 nights in Dec 2023
Response from GM Jon on Jan 9, 2024
Thank you for staying with us and for the great rating! We are happy your stay was a good one.

10/10 Excellent

Adam

Stayed 4 nights in Dec 2023
Response from GM Jon on Feb 5, 2024
Thank you for staying with us and the great rating!

10/10 Excellent

Donald, Rancho Palos Verdes

Stayed 1 night in Dec 2023
Response from GM Jon on Jan 22, 2024
Thank you for the great rating and we are glad your stay was fantastic!

10/10 Excellent

Vishnu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Dec 2023
Response from GM Jon on Dec 18, 2023
We are very happy your stay was great!

8/10 Good

laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hotel is nice. it's my go-to hotel in that area. Feels safe and secure. A lot of food options
Stayed 1 night in Dec 2023
Response from GM Jon on Dec 18, 2023
Thank you for the kind words! We look forward to having you back!

10/10 Excellent

Javon Bernard

Stayed 2 nights in Dec 2023
Response from GM Jon on Dec 18, 2023
Thank you for staying with us and the great rating!

10/10 Excellent

Manish, charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff good, breakfast good
Stayed 3 nights in Nov 2023
Response from GM Jon on Dec 1, 2023
Thank you for the great rating and for staying with us!

10/10 Excellent

Dean

Stayed 7 nights in Nov 2023
Response from GM Jon on Dec 1, 2023
Thank you for staying with us and the fantastic rating!

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checking in, friendly and helpful staff, great breakfasts, everything was great!!!!
Stayed 8 nights in Oct 2023
Response from GM Jon on Dec 1, 2023
We are very happy your stay was great!

8/10 Good

Seiji

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the big and clean room space, morning breakfast (simple but good) and the location (restaurants, cafe and supermarket in a walking distance). The staffs are friendly, too. But I appreciate it if it could provide the water server and allow us to use drinkable water freely.
Stayed 5 nights in Oct 2023
Response from GM Jon on Nov 6, 2023
Thank you for staying with us. I am un-clear by what you mean as "water server'.

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 5 nights in Oct 2023
Response from GM Jon on Nov 6, 2023
Thank you!

8/10 Good

Edward

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Workout facilities and pool
Stayed 1 night in Sep 2023
Response from Adrian on Sep 30, 2023
Thank you!

6/10 Okay

Edward

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No ice machine or joining rooms available
Stayed 1 night in Sep 2023
Response from Adrian on Sep 30, 2023
Sorry to hear. All of our refrigerators include an ice machine in the freezer. While we do offer some joining room it is subject to availability, we are sorry we could not accommodate.

10/10 Excellent

Kyle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was everything we needed and more! Daily breakfast was delicious and the staff was courteous and friendly!
Stayed 1 night in Sep 2023
Response from GM Jon on Sep 27, 2023
Thank you for staying with us and the great rating! We are happy your experience was a good one!

10/10 Excellent

Saswati

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
I had a good 1-week stay! The room was clean, maintained. The area is also uite good with shops, restaurants nearby. Breakfast was good too.
Stayed 5 nights in Sep 2023
Response from GM Jon on Sep 19, 2023
Thank you for your feedback and for staying with us!

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Horrible
I have been Marriott Gold member for years and I have never been to a Marriott that was so outdated that the A/C could not go below 72°F because the individual systems began to ice up. I have a medical condition that requires me to keep the temperature below 70°F, otherwise my feet and hands burn horribly. There was nowhere on this or Marriott's site that states the rooms were locked at 72°F. This should be noted so guests like me can avoid them in order to sleep and keep my immune system up. I spent the entire time in a hospital with my father and I was going on very little sleep because I was in pain each night. Management was notified and they did not do a thing. I asked if I could move to the Residence Inn less than a mile away and they never responded.
Stayed 3 nights in Sep 2023
Response from GM Jon on Sep 19, 2023
Our apologies for your experience with our hotel, this is not how we wish to be remembered.

10/10 Excellent

Bernardo

Stayed 1 night in Sep 2023
Response from Adrian on Sep 30, 2023
Thank you!

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GM Jon on Sep 11, 2023
Thank you for staying with us!

10/10 Excellent

Dong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from GMJon on Sep 7, 2023
Thank you very much for staying with us and for the great rating!

10/10 Excellent

Vandana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained hotel in a good neighborhood
Stayed 1 night in Aug 2023
Response from GM Jon on Sep 1, 2023
Thank you for the great rating and for staying with us!

10/10 Excellent

Toshikazu, Torrance

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room description wasn’t clear but the studio and 1 bedroom are similar in size. The only difference being the layout where there is or isn’t a wall/door partition that separates the sleeping area. Otherwise, seems to be the same room so get the 1 bedroom if you need the privacy and if you’re by yourself, the studio might be better choice since the room feels more open. Other than that, it was clean, quiet and comfortable. Has a full kitchen with sink, electric stove, fridge and utensils. They also serve complimentary breakfast for the guests too. Would definitely stay there again.
Stayed 2 nights in Aug 2023
Response from GM Jon on Sep 1, 2023
Thank you for staying with us and for the great review!

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities
I turned down vehicle parking which was very expensive (additional $24/day). But I still get charged for it despite telling the front desk during checkin and upon checkout.
Stayed 13 nights in Aug 2023
Response from GM Jon on Sep 1, 2023
Good day, we will look into this for you.

8/10 Good

Mark

Business traveler
Liked: Staff & service, property conditions & facilities
Good for a multi day trip on business or the like. Kitchenette very useful.
Stayed 5 nights in Aug 2023
Response from GMJon on Aug 28, 2023
We are glad we were able to make your business trip a good one!

4/10 Poor

Yue

Traveled with family
Disliked: Cleanliness, amenities
Bare minimal facilities cheap and dated. Staff mostly lacks of competence or showed no energy, not helpful
Stayed 8 nights in Jul 2023
Response from GM Jon on Aug 8, 2023
Thank you for your feedback. I will review with our leadership team.

10/10 Excellent

Olena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
We enjoyed our stay at this hotel. Clean, perfect size for family with kids, close to stores and restaurants.
Stayed 2 nights in Jul 2023
Response from GM Jon on Aug 1, 2023
Thank you for the great rating and we are very happy your stay was great!

4/10 Poor

Lisa

Traveled with family
Disliked: Staff & service
Our room was not cleaned even though we requested it twice and were told it would be. We also did not get toiletries in our room (soap, lotion), and when requested only got the lotion. There was also a musty odor in the room and no towels at the pool. At breakfast, not all the tables were cleaned, they ran out of plates and seemed very short-staffed with long lines and wait times for food which also was not very good.
Stayed 2 nights in Jul 2023
Response from GM Jon on Aug 1, 2023
Thank you for your feedback and we will review with the team involved.

10/10 Excellent

Samuel

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from GM Jon on Aug 1, 2023
Thank you for staying with us and the great rating!

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Like hotel and location, been there several times in the past. People working there, very good! Like closed garage. One of reare places that allows pets and have very nice courtyard for quick morning bathroom walk. Hotel needs some TLC ASAP. Visible deterioration over last few years. Carpet and sofas needs cleaning ASAP.
Stayed 6 nights in Jul 2023
Response from GM Jon on Aug 1, 2023
Thank you for your feedback. We are starting a full hotel renovation in late November.

10/10 Excellent

Allison

Stayed 7 nights in Jul 2023
Response from GM Jon on Aug 1, 2023
Thank you for the great rating!

10/10 Excellent

Adam and Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff very helpful
Stayed 2 nights in Jun 2023
Response from GM Jon on Jul 3, 2023
Thank you for staying with us and for the great rating!We are very happy your stay was great and look forward to you enjoying our hotel on future visits to the Los Altos area!

10/10 Excellent

Raquel

Stayed 20 nights in Jun 2023
Response from GM Jon on Jun 29, 2023
Thank you for staying with us and for the great rating!

10/10 Excellent

Eunice

Liked: Staff & service, property conditions & facilities
Customer service was excellent.
Stayed 1 night in Jun 2023
Response from GM Jon on Jun 19, 2023
Thank you for the GREAT rating and also for staying with us! We are very happy your stay was great!

10/10 Excellent

Ahmed

Stayed 2 nights in Jun 2023
Response from FDSupervisor on Jul 15, 2023
Thank you very much for taking time out of your busy schedule to respond to our survey. We hope you had an enjoyable time with us and we will see you in the future. Have a marvelous day.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from GM Jon on Jun 14, 2023
Thank you for staying with us and for the great rating!

6/10 Okay

Lun

Disliked: Staff & service
Stayed 3 nights in Jun 2023
Response from GM Jon on Jun 8, 2023
Thank you for staying with us.

10/10 Excellent

Rusty D.

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was awesome and the rooms were clean and comfortable. Great price for stay close to Stanford for NCAA baseball tournament….we will be back again. Thanks, Rusty
Stayed 1 night in Jun 2023
Response from GM Jon on Jun 7, 2023
Thank you for the great rating and comments. I will share with our teams!Also, thank you for staying with us!

8/10 Good

Zahid

Stayed 7 nights in May 2023
Response from GM Jon on Jun 7, 2023
Thank you for staying with us. We are glad your stay was great!

2/10 Terrible

Edward Man Kin

Stayed 14 nights in May 2023
Response from GM Jon on Jun 7, 2023
Thank you for taking time to rate us. Would love to know how we can improve.

4/10 Poor

Aram

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Outdated, limited housekeeping, subpar breakfast.
Stayed 5 nights in May 2023
Response from GM Jon on May 30, 2023
Good day, thank you for your feedback. Its a little confusing, but the majority (if not all) extended stay hotels have limited housekeeping service. At our hotel we re-fresh our guest rooms every 4 days. Full cleans are on a guest request basis.