Lobby
Check availability

Reviews of SureStay Plus Hotel by Best Western Macon West

2.5 out of 5
SureStay Plus Hotel by Best Western Macon West
140 Plantation Inn Dr, Macon, GA

Reviews

8.0

Very Good

Rating 10 - Excellent. 320 out of 808 reviews" "
Rating 8 - Good. 268 out of 808 reviews" "
Rating 6 - Okay. 121 out of 808 reviews" "
Rating 4 - Poor. 56 out of 808 reviews" "
Rating 2 - Terrible. 43 out of 808 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Linda D.

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were exceptionally kind.
Stayed 1 night in May 2024

10/10 Excellent

Imran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms, friendly staff
Stayed 1 night in May 2024

6/10 Okay

Raymond

Traveled with partner
It was not an “8”. Room needed a reno. Bed made noises. Staff was great.
Stayed 1 night in May 2024

6/10 Okay

Steven

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Despite the hotel description, rooms are NOT soundproof. You can hear everything going on outside of your door or down the hall. Likewise, if you walk down the hall you can hear others in their rooms. I was there with my kids and our floor reeked of marijuana. Two of the three nights we were there someone was in the stairwell, which echoes loudly, and was talking and laughing really loudly until 2 and 3 in the morning. There are other issues, but I’ll stop there. I would recommend staying elsewhere.
Stayed 3 nights in May 2024

10/10 Excellent

Elydia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again 😉
Stayed 1 night in May 2024

10/10 Excellent

Suzanne, Williamston

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, quiet, room amenities, variety of breakfast items including hot items.
Stayed 1 night in May 2024

8/10 Good

Julie

Stayed 1 night in May 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Travis

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good cheap hotel in a nice area of town. The furnishings were a little outdated, but the staff was nice. We wanted a clean, quiet, climate controlled place to sleep in a comfortable bed... and this was all of those things.
Stayed 1 night in Apr 2024

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Apr 2024

4/10 Poor

mark, manitowoc

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Stacy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped here for the night on our way to Florida from Michigan. Easy to locate through app to book the room. Price was affordable, staff was pleasant upon our arrival. Room was clean and had everything we needed. Free breakfast was typical but still nice to fill up before hitting the road. Would definitely stop again if in the area
Stayed 1 night in Apr 2024

6/10 Okay

Theresa, Lakefield

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fine for a quick stop over. Not enough towels provided.
Stayed 1 night in Apr 2024

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was just fine for one night.
Stayed 1 night in Apr 2024

2/10 Terrible

Ben

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property looks nothing like the photos. We felt well and truly tricked! The reviews are just not honest. When we arrived and saw tables with tissue under them to stop them rocking, abandoned vending machines, lamps lined up in the dining room and the shabby condition we knew we’d messed up! The sliding door to the bathroom had what I can only imagine was vomit on it. It must have been open so wasn’t noticed to be cleaned. The carpet was sticky. The pillows smelt so we had to sleep with a towel on it. The rooms are so old and shabby. Breakfast was a complete joke!!! And it was 7am -9am on a Sunday. We couldn’t wait to leave. We paid $120 for this room and were totally ripped off!!
Stayed 1 night in Mar 2024

10/10 Excellent

Shelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stop while traveling close to highways and many dining options. Staff were friendly
Stayed 1 night in Mar 2024

8/10 Good

Sherry, Shepherdsville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stop and stay if stopping for one night convenient cleaning beds and comfortable. Staff is friendly.
Stayed 1 night in Mar 2024

8/10 Good

Tom, Kenosha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
mostly comfortable property but hotel and room interiors are appearing feeling a bit worn... could use some refresh though were clean. shower capsule inside the room had moving faucet fixtures that could be better secured while shower itself worked fine the walls were worn and look like they needed refresh but all appeared clean despite experience. bed and room both clean.
Stayed 1 night in Mar 2024

8/10 Good

Suzanne

Traveled with partner
Liked: Staff & service
There was a problem with our first room. The front desk was great and we were upgraded. Watery scrambled eggs, only Trix yogurt made breakfast just average. Good budget stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024

10/10 Excellent

Tina

Liked: Property conditions & facilities
Good place
This was a good place. Bed was comfortable and we brought our own pillows. Clean. Breakfast was good. Waffles, sausage eggs fruit cereal yogurt coffee and juice. It’s wasn’t too noisy but it wasn’t quiet either. I had a fan so it drowns out some noise.
Stayed 1 night in Feb 2024

6/10 Okay

Quaynesha

Traveled with partner
Hotel staff didn’t knock and walked in on me because he seen my boyfriend leave out but i was still in the room getting dressed
Stayed 1 night in Feb 2024

8/10 Good

terry

Liked: Staff & service
easy to find, check in went well
Stayed 1 night in Feb 2024

6/10 Okay

lyn

Traveled with family
Liked: Staff & service
Quiet please!
Noisiest night I've ever spent in a hotel
Stayed 1 night in Feb 2024

8/10 Good

Mark

Stayed 1 night in Feb 2024

6/10 Okay

Beverly

Business traveler
Liked: Cleanliness
Thanks
Stayed 2 nights in Jan 2024

8/10 Good

Mary Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the not-carpeted rooms. Bed was comfy. Breakfast was included. Price was great! A couple of maintenance issues, which I reported, but was not upset about. The staff does not stay in the rooms, so would be unaware of. Did not eat breakfast, but coffee could be better. I was just stopping on a long road trip, so it was just what I wanted. I felt safe. I'd stay again.
Stayed 1 night in Jan 2024

8/10 Good

Melodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older hotel but for one night it’s ok. Right off the highway. Front desk very helpful and friendly
Stayed 1 night in Jan 2024

4/10 Poor

Joel

Stayed 1 night in Jan 2024

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty rooms, uncomfortable beds, stairway and dining room were filthy from remodeling but zero effort to clean was evident. Juice machine next to the collection of lamps sitting on the dining room floor was out of order, which was the only thing I considered consuming from that place. I stayed here a year prior and had no issues, but it’s awful now. Hopefully the remodel brings it back
Stayed 1 night in Jan 2024

8/10 Good

Robert

Stayed 1 night in Dec 2023

2/10 Terrible

Kiyotaka

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is this likw
Broken the door restroom and there is a stains like blood on it. No lace curtain. There are 4 of us, but there are bath towels for 2.
Stayed 1 night in Dec 2023

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quick overnight stay
Friendly staff. Clean room. Convenient on and off highway and felt safe in the area. Lots of restaurants in the area as well.
Stayed 1 night in Dec 2023

10/10 Excellent

Orest

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Good breakfast. Super nice staff.
Stayed 1 night in Dec 2023

2/10 Terrible

Matt

Stayed 1 night in Nov 2023
Response from Bianca on Dec 13, 2023
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Dawn.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room we were given was not clean, dirty towel in the sink. However, the front desk clerk put us in another room mentioning it was cleaned by another employee. We were pleased with the 2nd room.
Stayed 1 night in Nov 2023
Response from Mike Huffman on Nov 16, 2023
Thank you for your feedback. We hope to see you again soon!

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mike Huffman on Nov 16, 2023
Thank you for your feedback! We hope to see you again soon!

8/10 Good

Shalunda

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mike Huffman on Nov 12, 2023
Thank you for your review! We hope to see you again soon!

8/10 Good

Lawrence

Stayed 1 night in Nov 2023
Response from Mike Huffman on Nov 30, 2023
Thank you for your feedback. We hope to see you again!

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mike Huffman on Nov 9, 2023
Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the money. Nice, clean room. Good breakfast.
Stayed 1 night in Nov 2023
Response from Mike Huffman on Nov 9, 2023
Thank you for your feedback. We hope to see you again soon!

6/10 Okay

Conley N., Eaton

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stair way carpet was very dirty. A lot of thing in the building needed repair or replacement.
Stayed 2 nights in Nov 2023
Response from Mike Huffman on Nov 6, 2023
Thank you for your feedback. We use your feedback to improve.

10/10 Excellent

jazmin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Mike Huffman on Oct 29, 2023
Thank you for your feedback! We hope to see you again soon!

10/10 Excellent

Alexis, Maryville

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and I enjoyed my stay very much! Nice staff too!
Stayed 2 nights in Oct 2023
Response from Mike Huffman on Oct 27, 2023
Thank you so much for you review! We hope to see you again soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mike Huffman on Oct 27, 2023
Thank you so much for you review! We hope to see you again soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value & Great place!!
Great place, great value and wonderful updates!! Was able to get the room I love 212 is the best room..water pressure is great, AC works great. New lamp, new office chairs coming. New mattress! Mike is always pleasant and Friendly. They are updating lots of things! Love this place Great price, safe location, close to shopping & restaurants, love the new window shade keeps light out! Always my go to hotel. Love the new soft blankets, new towels. Fridge needs to be colder and sink doesn't drain well but great otherwise. My favorite room is 212 and thankful for it!
Stayed 3 nights in Oct 2023
Response from Mike Huffman on Oct 23, 2023
Thank you so much for your feedback! We hope to see you again soon!

8/10 Good

Daniel

Stayed 1 night in Oct 2023
Response from Mike Huffman on Oct 23, 2023
Thank you so much for your feedback! We hope to see you again soon!

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mike Huffman on Oct 21, 2023
Thank you so much for the review! We hope to see you again soon!

6/10 Okay

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk very rude. Place all my items on the counter as he didn’t want to touch me hand. Did not want to stay didn’t have a choice due to late travel plans. Horrible experience.
Stayed 1 night in Oct 2023
Response from Mike Huffman on Oct 21, 2023
Thank you for your feedback! We will use your feedback to improve.

6/10 Okay

Lisa

Liked: Cleanliness, property conditions & facilities
Good as always but room 111 needs it's updates.
Good stay as always. Had some issues with my card upon check in, but finally got fixed. Was wanting a particular room but was told I didn't reserve that room.. Usually don't have any issues but new girl doesn't know me yet. I was given room 111. I hate 1st floor mainly because of all the noise. Room wasn't as clean as it should be, but that's why I bring supplies with me. The toilet seat was still yucky from previous person and no "clean tag" over it. Still no seat replaced in the handicap shower. All that's there is the metal fixture but no new seat....it's been missing for awhile now. Probably over a yea. No water pressure either in that shower. Sink water never gets above semi warm... They are updating a lot of things and I am glad to see the new items, NEW Mattresses!!! YIPPEE!! Thats worth getting excited about. Sadly my room didn't get replaced on my visit. Overall it's always a great place to stay. Great stay for the cost. Although was a little upset the new girl couldn't extend me another night and told me to call down in the morning. I went down and got charged a a lot moret han what I normally pay. As I was checking out there was a lady WAITING on front desk attendant for quite awhile. As I took two loads of my items to my car. This lady was still waiting there...then to be told by new girl she couldn't check her until 3pm..it was like 1pm..I don't see what 2 hours difference would have mattered. The lady was nice about but not happy. She looked very tired.
Stayed 5 nights in Oct 2023
Response from Mike Huffman on Oct 21, 2023
Thank you so much for the feedback. We will use your feedback to improve.