Mangga Dua Selatan Vacations from $507

Nice rooms, staff and amenities. Just found check-in and room service a little odd.

When we arrived another guest helped us open the door as we tried to bring in our luggage from a long flight, sadly the 2 standing at the desk attending no one were not helpful. We asked for a room not near the lift as my husband is a light sleeper. Told there were no other rooms. Asked for 2 key cards and was told no. Rooms are beautifully set up and spacious, but not soundproof - being rightby the highway made for a bad nights rest. Breakfast was nicely set up, but the food was cold. Lots of variety and the staff seemed uninterested except for the guys making the eggs and guy making the coffee. Not really 5 star, more like a 3 for me- although the staff could have brought it up to a 3.8.

The staff were wonderul

Amazing hotel overall.

My friends and I had initially booked another hotel which was sub par so we had to find a hotel last minute and we were able to book Ascott Mentang. It was perfect. Everything from check in to check out was met with incredible service and friendly staff. I booked two rooms but accidentally booked one at another Ascott. They took care of canceling the other booking and giving me another room in their hotel. The room service was prompt and delicious and when we checked out they gave us snacks for the plane. There is absolutely no reason to stay anywhere else in Jakarta. I love this hotel and their staff. Plus the rooms were wonderful, large, clean and plenty or amenities including a small kitchenette. Wifi always on and fast. I can't say enough good things about this hotel. I will definitely be back.