Dear Robert, Thank you very much for taking the time to rate our services. We appreciate your feedback and are sorry that the rooms did not live up to your expectations. We hope to soon have a large-scale renovation of our accommodations and be able to offer a more modern and pleasant room model for our guests. That being said, we will do everything we can to improve upon our current room models and facilities, and offer the best possible experience. We hope we can have you back and being able to change your perception of our services, we will do everything in our power to offer you a much better experience. Kind regards.Guest Service Experience.

Dear Jorge, We really appreciate you taking the time to write your review and share it with us, your comments are very helpful for all. We want to ensure you that all your comments will be followed up to avoid any lowering of our standards or inconveniences for our guests in the future. Thank you for adding generous remarks of the positive sides of your stay with us. We look forward to hopefully welcoming you back soon. Best regards,

Dear Jose, Thank you for taking the time to complete our survey and for your kind words about your recent stay at our resort. Thank you once again for choosing our resort, and we hope to have the pleasure of welcoming you back in the future.Best regards,

Dear Liliana, we want to thank you for choosing our resort to spend your very valuable vacation time. Likewise, we are very happy that your stay went so positively and that you were able to experience the warmth of our service. We hope you can return very soon. We will be waiting for you. Kind regards.

Dear Oral, Thank you for taking the time to complete our survey and for your kind words about your recent stay at our resort. We greatly appreciate your positive feedback and are thrilled to hear that you had a wonderful experience with us.It is always our utmost priority to provide exceptional service and create memorable moments for our guests, and we are delighted to know that we succeeded in doing so during your stay. Thank you once again for choosing our resort, and we hope to have the pleasure of welcoming you back in the future.Best regards,

Dear ElizabethThank you very much for taking the time to rate our services. We appreciate your feedback and are sorry that the rooms and premises in general did not live up to your expectations. We hope to soon have a large-scale renovation of our accommodations and be able to offer a more modern and pleasant room model for our guests. We are also very sorry for the situationregarding the water on your last day of stay, it was an unforseeable situation and even if our maintenance staff worked very hard to have the situation fixed, we know that it caused some inconvenience to some of our guests. That being said, we will do everything we can to improve upon our current room models and facilities, and offer the best possible experience. We hope we can have you back and being able to change your perception of our services, we will do everything in our power to offer you a much better experience. Kind regards.Guest Service Experience.

Dear Wayne, We sincerely appreciate you taking the time to complete our survey and for your kind rate about your recent stay at our resort. Thank you again for choosing our resort and we look forward to welcoming you back in the future. If you need any assistance or have any special requests for your next stay, please do not hesitate to contact us.Warm greetings,

Estimado Alberto, le agradecemos sinceramente que se haya tomado el tiempo para completar nuestra encuesta y por su amable calificación sobre su reciente estadía en nuestro resort. Gracias nuevamente por elegir nuestro resort y esperamos darle la bienvenida nuevamente en el futuro cercano. Si necesita ayuda o tiene alguna solicitud especial para su próxima estadía, no dude en contactarnos. Saludos cordiales

Dear John, We sincerely appreciate you taking the time to complete the our survey and for your kind words about your recent stay at our resort. We greatly value your positive feedback and we are glad to know that you had a wonderful experience with us.Thank you again for choosing our resort and we look forward to welcoming you back in the future. If you need any assistance or have any special requests for your next stay, please do not hesitate to contact us.Best regards,

Thank you very much for taking the time to rate our services. We appreciate your feedback and are sorry that the rooms did not live up to your expectations. We hope to soon have a large-scale renovation of our accommodations and be able to offer a more modern and pleasant room model for our guests. That being said, we will do everything we can to improve upon our current room models, and offer the best possible experience. We hope we can have you back very soon and being able to change your perception of our services and premises.Kind regards.Guest Service Experience.

Dear Gregory on behalf of Pueblo bonito resorts, We Thank you for your kind words! We truly appreciate your positive feedback on our pools, dining, and landscaping. We look forward to welcoming you back soon!Best regards,

Dear Elizabeth, We sincerely appreciate you taking the time to complete our survey and for your kind comments about your recent stay at our resort. Thank you again for choosing us and we look forward to welcoming you back in the future. If you need any assistance or have any special requests for your next stay, please do not hesitate to contact us. Warm greetings.

Estimada Miriam, le agradecemos sinceramente que se haya tomado el tiempo para completar nuestra encuesta y por su amable calificación sobre su reciente estadía en nuestro resort. Gracias nuevamente por elegir nuestro resort y esperamos darle la bienvenida nuevamente en el futuro cercano. Si necesita ayuda o tiene alguna solicitud especial para su próxima estadía, no dude en contactarnos. Saludos cordiales

Dear Abram, We sincerely appreciate you taking the time to complete our survey and for your kind comments about your recent stay at our resort. Thank you again for choosing us and we look forward to welcoming you back in the future. If you need any assistance or have any special requests for your next stay, please do not hesitate to contact us.Warm greetings,

Dear Melissa, thank you for staying at our resort and reaching back to us in order to give us your valuable feedback. Although, we work very hard in pursue of our guests satisfaction, we are sorry to know that certain aspects of your acommodation did not meet your expectations. We usually consider all our staff to be very warm and friendly, and we are sorry that this was not the case in your experience. We will check with the supervision on the things you are reporting in order to correct any missing amenities in the room. We sincerly would like to have you back with us at some point in the near future, and show you the great service that we are known for. Best regards and happy new year.

Dear Mr. Douglas, We sincerely regret the unfortunate situation you wife experienced during your stay with us. We empathize with the challenges she faced and appreciate your prompt communication. Unfortunately, we do not agree that it happened on the hotel premises, given the fact you mentioned obout traveling by road and the possibility of consuming food on the way. Additionally, the incubation period for the bacteria is 36 to 72 hours.Its crucial to note that the onset of most stomach bacteria symptoms typically occurs within 36 to 72 hours after exposure. Your wife symptoms presenting on the day after check in suggest that the source may have not been our facilities. Moreover, considering you consumed meals on-site without issue, it further complicates the assesment of the origin.We maintain strict food safety measures, including rigorous checks from suppliers to production. The manager mentioned your reservation wasn't refundable due to the request being made two days before the scheduled check out. He advised reaching out to Expedia potencial assistence.We deeply regret any inconvenience caused and hope the incident doesn't overshadow the overal quality of our services. We extend our hearfelt apoligies and remain open to the future opportunities to provide you with an improved experience.Best regards,

Dear Michael, We sincerely appreciate you taking the time to complete our survey and for your kind rate about your recent stay at our resort. Thank you again for choosing our resort and we look forward to welcoming you back in the future. If you need any assistance or have any special requests for your next stay, please do not hesitate to contact us.Warm greetings,

Dear William, Thank you for taking the time to complete our survey and for your kind words about your recent stay at our resort. We greatly appreciate your positive feedback and are thrilled to hear that you had a wonderful experience with us. Your appreciation means a lot to us, and we will continue to strive for excellence in delivering remarkable hospitality experiences.Thank you once again for choosing our resort, and we hope to have the pleasure of welcoming you back in the future.

Dear Teresa, We sincerely appreciate you taking the time to complete the our survey and for your kind words about your recent stay at our resort. We greatly value your positive feedback and we are glad to know that you had a wonderful experience with us.We always strive to provide exceptional service and create memorable moments for our guests, and we're pleased to know that we succeeded during your stay. Your satisfaction is a true reflection of the dedication and hard work of our team.Thank you again for choosing our resort and we look forward to welcoming you back in the future. Best regards,

Dear Tracy, Thanks a lot for sharing your experience. I am glad to know that your stay was excellent and that you did not have any problems during your visit. Also, I really appreciate your recommendation. It is always gratifying to receive positive feedback. Our goal is to provide quality service and for our guests to feel comfortable and satisfied from the moment of check-in. If you need anything else in the future, please don't hesitate to contact us. We hope to see you again on your next visit! Best regards,

Dear Marisa, Thank you so much for your kind words and positive feedback. We truly appreciate your taking the time to share your experience with us. It was a pleasure to have you as our guest, and we look forward to welcoming you again in the future.

Estimada Georgina, le agradecemos enormemente que haya elegido nuestro hotel para pasar sus vacaciones. También quisiéramos mencionar que estamos muy contentos de que nos haya calificado de forma tan positiva. Nos motiva a seguir con el trabajo duro que hacemos todos los días. Esperamos puedan volver muy pronto. Reciban saludos cordiales de parte del staff y gerencia.

Dear Genoveva, Thank you for taking the time to complete our exit survey and for your kind words about your recent stay at our resort. We greatly appreciate your positive feedback and are thrilled to hear that you had a wonderful experience with us. It is always our utmost priority to provide exceptional service and create memorable moments for our guests. Thank you once again for choosing our resort, and we hope to have the pleasure of welcoming you back in the futureBest regards,

Estimado Jose, en nombre de Pueblo bonito resorts queremos agradecerle por calificar nuestras instalaciones y servicios de su reciente estadía, esperamos tener el placer de dale le bienvenida nuevamente.saludos cordiales del staff y la gerencia

Dear Charl, We sincerely appreciate you taking the time to complete our survey and for your kind rate about your recent stay at our resort. Thank you again for choosing our resort and we look forward to welcoming you back in the future. If you need any assistance or have any special requests for your next stay, please do not hesitate to contact us.Warm greetings,

Agradecemos sinceramente que haya dedicado tiempo a completar nuestra encuesta de salida y por sus amables palabras acerca de su reciente estancia en nuestro resort. Valoramos enormemente su opinión positiva y nos alegra saber que tuvo una experiencia maravillosa con nosotros.Siempre nos esforzamos por brindar un servicio excepcional y crear momentos memorables para nuestros huéspedes, y nos complace saber que lo logramos durante su estadía. Su satisfacción es un verdadero reflejo de la dedicación y el arduo trabajo de nuestro equipo.Es un placer compartir sus comentarios con nuestro personal, ya que les brinda una gran motivación. Su aprecio significa mucho para nosotros y seguiremos esforzándonos por ofrecer experiencias de hospitalidad extraordinarias.Gracias nuevamente por elegir nuestro resort y esperamos tener el placer de darle la bienvenida nuevamente en el futuro. Si necesita alguna asistencia o tiene alguna solicitud especial para su próxima estancia, no dude en comunicarse con nosotros.Cálidos saludos,Equipo de Servicio e Experiencia al huésped.

Estimada Perla. Muchas gracias por habernos elegido como destino para pasar su valioso tiempo de vacaciones. Nos da gusto que haya tenido una estancia positiva. Esperamos poder recibirlos de nueva cuenta y poder ofrecerles una experiencia aún mejor. Reciba saludos cordiales por parte del staff y la gerencia. Que tengan un excelente día

Dear Obedh, on behalf of Pueblo Bonito we thank you for your kind comments and for qualifying our services and facilities. Your satisfaction is our main objective and we hope to have the pleasure of welcoming you back.Best regards from the staff and management.

Dear Virginia, ¡thank you so much for sharing your feedback with us! We're thrilled to hear that you enjoyed the safe and uncrowded atmosphere, allowing you to leisurely explore and savor the place. We're delighted that you loved the food and appreciated the excellent treatment you received during your stay.At the same time, we apologize for the inconvenience you experienced during the check-out process with the VIP credit from Expedia. We understand that waiting for verification can be frustrating, and we will certainly take your feedback into account to improve our services.Your kind words and valuable input mean a lot to us, and we hope to have the pleasure of welcoming you back for another fantastic experience in the future. If there's anything else we can do to enhance your stay next time, please don't hesitate to let us know. Thank you once again for choosing us and for your thoughtful review!Best regards from the staff and the management.

Dear Anabel. On behalf of Pueblo Bonito Resorts, we thank you for choosing our property to enjoy your recent stay, and we take this opportunity to apologize for not having fully met your expectations of our services and facilities. We are a company committed to quality and customer service standards and we will be working on an action to improve processes and facilities to guarantee your unforgettable experience. We hope to have the pleasure and opportunity to welcome you back and change your perspective of our hospitality and services.kind regards from the staff and management.

Estimado Roberto, queremos agradecerle por habernos elegido para pasar su valioso tiempo de vacaciones. Adicionalmente, nos sentimos muy contentos de que haya encontrado nuestros servicios e instalaciones de su agrado. Nos motiva mucho saber que el esfuerzo de nuestro personal rinde frutos. Estaremos gustosos de recibirles de nueva cuenta. Reciba un cordial saludo de parte del staff y la gerencia.

Dear Sandra,We really appreciate you taking the time to write your review and share it with us and our future visitors, your comments are very helpful for all. We want to ensure you that all your comments will be followed up to avoid any lowering of our standards or inconveniences for our guests in the future. Thank you for adding generous remarks of the positive sides of your stay with us. We look forward to hopefully welcoming you back soon.

Dear Lila, Thank you so much for your kind words! We are delighted to hear that you had such a wonderful experience with us. It's our goal to provide exceptional service, delicious food, and comfortable accommodations, so we're thrilled that we met your expectations. We truly appreciate your feedback and look forward to welcoming you back in the future. Thank you for choosing us, and we hope to have the pleasure of serving you again soon!

Dear Juan,Your kind description is without a doubt what we like to create in our guests. Your satisfaction is our main goal and it is a pleasure for us to receive your kind comments. We hope to have the pleasure of seeing you again in the future as we will be more than happy to serve you.

Dear Yesenia, Thank you for your great review! We're delighted to hear that our staff was friendly and helpful during your stay. Providing exceptional service and creating a positive experience for our guests is our top priority. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards from the staff and the management.

Estimada Alicia, te agradecemos que te hayas tomado el tiempo para calificar nuestras instalaciones y servicios. Nuestro objetivo siempre es hacer sentir a nuestros huéspedes la relajación, comodidad y goce que caracteriza a Mazatlán. Nos pone contentos saber que en su caso tuvimos éxito y nos esforzaremos por mantener la calidez y hospitalidad.Reciba saludos de parte del staff y la gerencia.

Dear HeatherWe sincerely appreciate you taking the time to complete Expedia survey and for your kind words about your recent stay at our resort. We greatly value your positive feedback and we are glad to know that you had a wonderful experience with us.We always strive to provide exceptional service and create memorable moments for our guests, and we're pleased to know that we succeeded during your stay. Your satisfaction is a true reflection of the dedication and hard work of our team.It is our pleasure to share your feedback with our staff as it gives them great motivation. Your appreciation means a lot to us and we will continue to strive to deliver extraordinary hospitality experiences.Thank you again for choosing our resort and we look forward to welcoming you back in the future. If you need any assistance or have any special requests for your next stay, please do not hesitate to contact us.Warm greetings fom the staff and the managementGuest Service Experience Team.

Dear James, thank you so much for rating our services. It's important for our staff to know that the hard work paid off and that we are helping our guests to get the best possible vacation. We'll be happy to receive you again next time.Best regards from the staff and the management!

Dear Cesar, thank you for choosing our property, we are glad to know that you had a pleasant stay. We will take your comments into consideration. Currently, we are working hard in order to improve our restaurant services and facilities. We will be waiting for you, next time.Best Regards

Dear Carmen, thank you for sharing your experience with the travel community. We strive to be the best and to make sure our guest enjoy coming back again, we look forward to welcoming you again in the future.best regards from the staff and the management.

Dear Naveed, on behalf of Pueblo bonito resorts we are grateful with your reviewing our services and facilities based on your recent visit at our property. We always follow up on all comments for our daily improvement, we are confident that we offer an excellent product for our clients and we hope we can welcoming you again in the future in order to modify your perpective about our services and amenities. Best regards from the staff and management.

Dear Mr. David, on behalf of Pueblo bonito resorts, we are grateful with you for commenting about services and facilities based on your recent visit. We look forward to welcoming you again soon

Señorita Morales, muchas gracias por hacernos saber que tuvo una buena estancia con nosotros. Nos complace saber que el trabajo y esfuerzo de nuestros colaboradores ha rendido frutos. Esperamos recibirlos de nuevo en el futuro. Reciba un cordial saludo.

Dear Mr Jonathan, on behalf of Pueblo Bonito Resorts we are grateful with you for commenting about our services and facilities based on your recent visit. We look forward to welcoming you again soon, best regards from the staff and management.

Dear Ms Miriam, on behalf of Pueblo Bonito Resorts we are grateful with you for your review about our services and facilities, we are glad to be informed that you experienced a nice vacation time on your recent stay. We look forward to welcoming you again soon, best regards from the staff and management.

Dear Mr. Isaias, on behalf of Pueblo Bonito Resorts we are grateful with you for this review about our services and facilities, and we look forward to welcoming you again soon. Best regards from the staff and management.

Dear Mr Alfred, on behalf of Pueblo Bonito Resorts we are grateful with you for your review about our services and facilities and we look forward to welcoming you again soon. Best regards from the staff and management.

Dear Ms. Jenny, on behalf of Pueblo Bonito Resorts we are grateful with you for your review about our services and facilities. We look forward to welcoming you again soon, best regards from the staff and management.

Dear Mr. Darrell, on behalf of Pueblo Bonito Resorts we are grateful with you for your review about our services and facilities. We deeply apologize for any inconvenience created by the mistake for being overcharged, we are working on that situation and we will do our best to rectify it as soon as possible. We look forward to welcoming you again, best regards from the staff and management.