All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you Isis for your 5 star review! We are so happy you had a great time with us. Thank you for your Business and we hope to see you next year for the Worlds Biggest Fish Fry! From all of us at Best Western McKenzie have a great summer and safe future travels.
Stopped here for the Solar Eclipse bc it was in a small town. So it was affordable and out of the way to avoid traffic and overcrowding. Check in was easy, room was basic but fine. Door opens to the outside - could be sealed better. You can see daylight through the sides of the door
Samantha
Stayed 2 nights in Apr 2024
Response from Becky on Apr 9, 2024
Thank you Samantha for your 4 out 5 review! Thank you for sharing your experience with us so that we can keep improving. We hope you had a spectacular time for the Eclipse! Thank you for choosing us to be part of your 2024 Eclipse memories!
The ❤️ agent at the desk was so nice and friendly.
Michelle
Stayed 1 night in Feb 2024
Response from Becky on Feb 20, 2024
Thank you Michelle for your nice review of our Front Desk Agent. From all of us at Best Western McKenzie Thank you for staying with us. We hope you will visit us soon!
Thank you for your review of our property. We are sorry you did not enjoy your stay. It is true our property is older but we have made improvements at our property in the last several years such as remolding our breakfast area, new furniture and lamps for our rooms. Our future planned improvements are; interior and exterior painting and 50 inch TVs for all rooms. Because of the increased cost of operating a business we have tried to minimize raising our room rates for our guests while also trying to make improvements and updates to our property. We would like to thank you for staying with us.
The sheets had not been changed and there was trash in the garbage can. Next morning as we were going out the room door would not lock and maintenance was not going to be on premises for another 20 minutes.
Harrell
Stayed 2 nights in Feb 2024
Response from Becky on Feb 15, 2024
Harrell Thank you for your review of your recent stay. I take full responsibility for the problems you experience. The room you were checked into was off market because of a issue with the door locks and the guest that was in that room was moved to another room. A computer error resulted in the room being listed as clean and vacant and you were checked into that room. We are so sorry that this happened to you! I have now implemented a plan that all rooms are to be checked every day before a guest checks in regardless if they are listed as vacant and clean in our system. Once again please accept our deepest regrets that this happened to you from all the employees at Best Western McKenzie
8/10 Good
Lorene
Feb 14, 2024
Lorene
Stayed 2 nights in Feb 2024
Response from Becky on Feb 15, 2024
Thank you Lorene for your review of our hotel. Thank you for staying with us and we hope to see you again.
8/10 Good
Elaine
Feb 12, 2024
Liked: Staff & service
Everything thing was good n peaceful
Elaine
Stayed 2 nights in Feb 2024
Response from Becky on Feb 15, 2024
Thank you Elaine for your review. We try to use any feedback we receive to improve our quality of service. Thank you for staying with us and happy future travels.
Staff was friendly, and courteous when our key wouldn’t open the door. It was quite, but the carpet was damp feeling, and the bed was a little on the hard side.
Regina
Stayed 1 night in Oct 2023
Response from Becky on Oct 22, 2023
Thank you Regina for your review of our hotel. We love it when our guests share what they love about their stay and in what areas we can improve. Thank you for your business and we hope to see you again.
8/10 Good
Steve
Oct 20, 2023
Steve
Stayed 1 night in Oct 2023
8/10 Good
Terri
Oct 13, 2023
Breakfast was good
Terri
Stayed 1 night in Oct 2023
Response from Becky on Oct 14, 2023
Thank you Terri for leaving us a review. We look forward to seeing you again and from the entire team here at Best Western McKenzie we would like to thank you for staying with us.
Very friendly and helpful staff. Clean room. Loved the pool. So glad they are pet friendly. I think the pet deposit should be refunded. But we will use them again.
Amy
Stayed 3 nights in Jul 2023
Response from Becky on Sep 27, 2023
Thank you for your review Amy, we appreciate your business! We hope to see you soon.
Thank you for the feedback on your stay. We are glad that you rested good.
10/10 Excellent
Dwayne
Apr 10, 2023
Dwayne
Stayed 1 night in Apr 2023
Response from Becky on May 31, 2023
Thank you Dwayne for giving us a 5 out of 5! We would love to see you again!
4/10 Poor
Anne
Mar 25, 2023
Anne
Stayed 2 nights in Mar 2023
Response from Manager on Apr 15, 2023
We are sorry that you didn't have a good experience with us. We would love to hear why, so that we could improve on our service. We hope that you will give us another chance to WOW you. Please come back for another visit.
8/10 Good
Sharon
Mar 14, 2023
Sharon
Stayed 1 night in Mar 2023
Response from Front Desk on Mar 17, 2023
Thank you for the four star out of five star. We hope that you enjoyed your stay with us.
10/10 Excellent
Jessica
Mar 5, 2023
Jessica
Stayed 1 night in Mar 2023
Response from Front Desk on Mar 25, 2023
Thank you for giving us a 5 out of 5 stars. We are glad that you enjoyed your stay with us. If there was anything you needed, let us know. This will tell us how we are doing, it will also let us know what guests may need.
Thank you for giving us a score of 8 out of 10. We appreciate you scoring us. We hope that you will return for a visit.
8/10 Good
wendy
Feb 12, 2023
wendy
Stayed 2 nights in Feb 2023
Response from Front Desk on Mar 6, 2023
Thank you for posting a review for our property. We would like to know why we only received a 4 star rating? We hope that you will come back for a visit so that we can WOW you!
Thank you for the 5 out of 5 star rating. We are glad that you had a great stay. Come back for a visit.
10/10 Excellent
Keith
Traveled with family
Oct 22, 2022
Liked: Cleanliness, staff & service
What I expected
Keith
Stayed 1 night in Oct 2022
Response from Manager on Oct 25, 2022
Thank you for giving us a 5 out of 5 stars. We hope that you will return for a visit.
6/10 Okay
Jennifer
Traveled with family
Oct 19, 2022
Disliked: Room comfort
Unfriendly
Staff a little rude. They seemed bothered we were there. Just didnt feel like i was in a friendly environment
Jennifer
Stayed 2 nights in Oct 2022
Response from Manager on Oct 21, 2022
I am sorry that you felt uneasy with your stay. We usually try to give "Southern Hospitality" to our guests to make them feel right at home! Please give us another chance to WOW you.
2/10 Terrible
Lakisha
Oct 3, 2022
Lakisha
Stayed 1 night in Oct 2022
10/10 Excellent
Joan
Traveled with family
Sep 26, 2022
Liked: Cleanliness, staff & service, room comfort
My room was clean. Staff friendly
Joan
Stayed 1 night in Sep 2022
Response from Front Desk on Sep 27, 2022
Thank you for writing a review and giving us a high score. We try very hard to make guest's stays comfortable and friendly. We hope that you will visit again.
“Thank you for your review. I'm sorry to hear you had a frustrating experience.
8/10 Good
Amanda
Business traveler, Traveled with partner
Jun 17, 2022
Liked: Staff & service, amenities
Comfortable, firm beds. Good breakfast. Quiet. Pool was not ready or opened but being worked on. Carpet looked old and dirty.
Amanda
Stayed 4 nights in Jun 2022
Response from Manager on Jun 18, 2022
“Thank you for your review. We had a maintenance issue with the pool but plan on reopening it July 1. Thank you for bringing the carpet issue to our attention.
8/10 Good
Penny
Jun 15, 2022
Penny
Stayed 2 nights in Jun 2022
Response from Manager on Jun 18, 2022
Thank you for taking the time to post a review of our property. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Best Western McKenzie.
Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know
Thank you for the 4 star of 5. What would it take to have you WOWed at our service? We are striving to be a 5 star. We hope that you willbe back for a visit.