Exterior
Check availability

Reviews of Hilton Memphis

3.5 out of 5
Hilton Memphis
939 Ridge Lake Boulevard, Memphis, TN

Reviews

7.8

Good

Rating 10 - Excellent. 448 out of 1001 reviews" "
Rating 8 - Good. 245 out of 1001 reviews" "
Rating 6 - Okay. 125 out of 1001 reviews" "
Rating 4 - Poor. 99 out of 1001 reviews" "
Rating 2 - Terrible. 84 out of 1001 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Menry

Stayed 1 night in May 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Nadeen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My hotel room had many issues. The microwave was not working. The room had a weird smell. We had no shampoo and when I asked the staff for more they did nothing about it. The website said free breakfast however when we got there the breakfast was $15 per person. I had a terrible experience.
Stayed 5 nights in May 2024

2/10 Terrible

Nadeen

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was horrible. The hotel room smelled weird, the microwave didn’t work, it wasn’t clean, and so much more. The staff was rude and helpless. The website said free breakfast and there wasn’t. I did not like it one bit
Stayed 3 nights in May 2024

10/10 Excellent

Shandora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 4 nights in May 2024
Response from Front Desk on May 14, 2024
Thank you for your response.

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
Very busy lobby
Stayed 3 nights in May 2024
Response from Front Desk on May 14, 2024
Thank you for your response.

6/10 Okay

Amgad

Not bad
Stayed 1 night in May 2024

10/10 Excellent

Natalya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend
Stayed 2 nights in May 2024
Response from Front Desk on May 14, 2024
Thank you for your response.

8/10 Good

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the view was amazing. I did notice the age of the hotel however, but that didn’t stop me from enjoying my stay. The paint on the bottom of the bathroom door seemed to be chipping away, and the bathtub showed its age a bit. Overall, I would stay here again and recommend this hotel to others looking.
Stayed 1 night in May 2024
Response from Front Desk on May 7, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your room to your liking. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Mian Muhammad Omer, SIALKOT

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stinky building very old wore out hotel. Stink in air conditioning ducts. No water pressure in bathroom. Overall very bad experience.
Stayed 1 night in May 2024
Response from Front Desk on May 5, 2024
thank you for your feedback. I do apologize for the inconvenience you experienced doing your stay.

10/10 Excellent

Jimmie

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Front Desk on May 1, 2024
Thank you for choosing Hilton for your stay in Memphis.

2/10 Terrible

Fouad

Business traveler, Traveled with family
The room I ordered it to double bed when I check in in a hotel they give me just one bed. I told him I have two kids. They say we don’t know what to do with you. I let my kids sleep in the floor.
Stayed 1 night in Apr 2024
Response from Front Desk on May 1, 2024
Thank you for taking a moment to share your experience. I do apologize for the service you received during your stay.

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Security needs to be better on the parking lot. A lot of cars got broken into
Stayed 3 nights in Apr 2024
Response from Front Desk on Apr 23, 2024
Thank you for sharing your experience with us here at the hotel.

10/10 Excellent

Menry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 23, 2024
Thank you for taking a moment to share your experience.

10/10 Excellent

Elizabeth

Stayed 1 night in Mar 2024
Response from Front Desk on Apr 23, 2024
Thank you for your rating for the Hilton Hotel.

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 2, 2024
Mr. Wesley Yates thank you for responding back to us with the 5 out of 5. Looking forward to having you as a guest again in the near future.

8/10 Good

William

Traveled with group, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Liked localto places I needed to go
Stayed 4 nights in Mar 2024
Response from Front Desk on Mar 22, 2024
Thank you for your feedback. Hope to see you again.

2/10 Terrible

WILLIAM

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
The property is dated, dirty bathroom and bedroom. The bed was falling apart with the box spring fabric ripped and off the bed base. The lights in the vanity area were not working. No bathroom vent.
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 14, 2024
Thank you for relaying tis information about your stay.

10/10 Excellent

Andre

Traveled with partner
Love the view of the city and there’s really nothing I didn’t like about the property
Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 12, 2024
Thank you for your comments.

10/10 Excellent

MacKenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Amenities were great and had a great stay
Stayed 4 nights in Feb 2024
Response from Front Desk on Mar 12, 2024
Thank you for your comments.

6/10 Okay

Sara

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 14, 2024
Tank you

8/10 Good

Salman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front Desk on Mar 14, 2024
Thank you

10/10 Excellent

Ky'Layiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 14, 2024
Thank you

10/10 Excellent

Margaret Collyne

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 14, 2024
Thank you for your feedback from your stay with us.

10/10 Excellent

Jerry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 14, 2024
Thank you for your feedback from your stay with us.

8/10 Good

Mone

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 14, 2024
Thank you for your feedback from your stay with us.

10/10 Excellent

Tekesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on Mar 14, 2024
Thank you from Hilton

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Old hotel rooms with a modern fix. Need more bathtubs
Stayed 2 nights in Jan 2024
Response from Front Desk on Mar 14, 2024
Thank you for your feedback from your stay.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with friendly check-in person
Stayed 1 night in Jan 2024
Response from Front Desk on Mar 14, 2024
Thank you for your feedback from your stay with us.

8/10 Good

Michelle

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Tiffani

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The management was very rude and angry because I was charged for two rooms and I demanded my money back
Stayed 1 night in Dec 2023

8/10 Good

Marigold

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and clean . However , the noise from the room are too loud . You can hear everything from next door .
Stayed 3 nights in Jan 2024

10/10 Excellent

Hideki, Torrance

Stayed 2 nights in Dec 2023

10/10 Excellent

Blake

Stayed 1 night in Dec 2023

10/10 Excellent

Jessica E.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Desk on Mar 14, 2024
Thank You

10/10 Excellent

Kimya

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 2 nights in Dec 2023

6/10 Okay

Nabiha

Traveled with family
Disliked: Property conditions & facilities
The area is pretty good , everything is in close vicinity The bathrooms DEFINITELY NEED to get upgraded, Also the shower curtain and the tub were quite dingy and was uncomfortable taking a shower Thanks
Stayed 2 nights in Dec 2023

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice overall
Stayed 1 night in Dec 2023

4/10 Poor

Lonta, Hawthorne

Disliked: Staff & service, property conditions & facilities
Water from faucet was brown. Phones didn’t work: TVs not up to date. Staff not helpful
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is HORRIBLE. It's like you're bothering them by staying there. I've stayed at this property a few times, because it's in the best location for the work I'm doing, but this was the final time I'll being staying there and dealing with the staff's lack of professionalism.
Stayed 1 night in Nov 2023

10/10 Excellent

arnold

Stayed 1 night in Nov 2023

4/10 Poor

Hope, Cleveland

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Bryant

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Stay but bring back perks please!!
Room was clean service good. But During my previous stay 2018-2022@ Hilton we use to get breakfast buffet pass. If I’m paying average $200.00-250.00, it to much to ask for free breakfast Buffett! Hilton Please bring back perks !!!!
Stayed 1 night in Oct 2023

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
New updates to the property
Stayed 1 night in Oct 2023

10/10 Excellent

theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. We had a late check in and the front desk staff was excellent. Super attentive and friendly. The breakfast hosts and waitresses and lady at Provisions market (Chiquita) were just awesome. I had probably one of the best powerhouse sandwiches ever here. Hotel is beautiful and we all felt super safe. Nice job and keep up the good work!!
Stayed 1 night in Oct 2023

6/10 Okay

Bernard

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Misrepresented Charges
The stay was alright, BUT I take issue with: 1.) The fact that at booking, I was made to believe the total cost was $190, tax included. Turned out I was charged $215, and without any incidentals for the overnight stay. 2.) Secondly, the booking came with free breakfast, but again I was charged for it @ $33... of course I tipped $10 to the sweet lady who made the breakfast for me and my kids.
Stayed 1 night in Oct 2023

4/10 Poor

Ulrich

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023

4/10 Poor

Rosemary

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Skip this Hilton. You’re welcome.
The first room they gave me, the door didn’t lock, counter/desk area was dirty and sticky. Moved me next door, that room was even more disappointing. Broken sliding mirror, sticky counter/desk area, keypad on the heat/ac just filthy with gross fingerprints. I had to clean every touch surface with sanitizing wipes. I’m disabled and there was no handrail to step out of the shower, which was a big step down for me. Under the sink and around the base looked rusty or needed to be caulked. The box springs under the mattresses were totally broken down, our a/c leaked water from the vent that was above our door, the elevator carpets were ABSOLUTELY filthy and smelled so bad every time I needed to use any of the elevators. The pool was closed and not even available to lay out in the warm sun. There is about a 60 ft ramp from the disabled parking to the closest door to the lobby. THIS door was locked the entire time with a sign saying go to the main door, another 40 feet. Once inside, the floor plan is super open, it’s airy and bright, kept clean, but the walk to the elevators was another 50-60 feet or so. Then off the elevators to our dirty little disappointing room, another 40-50 feet. I could have really gotten hurt stepping out of that shower, this made me the most upset. Not handicapped accessible/friendly. I would not recommend this Hilton to anyone expecting more than a 2 star hotel. Absolutely not worth the almost $900 I spent on 5 nights. At least my door locked though.
Stayed 5 nights in Oct 2023