Reception

Reviews of SpringHill Suites by Marriott Modesto

3 out of 5
SpringHill Suites by Marriott Modesto
1901 W Orangeburg Ave, Modesto, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 613 out of 1003 reviews" "
Rating 8 - Good. 271 out of 1003 reviews" "
Rating 6 - Okay. 76 out of 1003 reviews" "
Rating 4 - Poor. 23 out of 1003 reviews" "
Rating 2 - Terrible. 20 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Valentin

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Overall: OK... would probably not stay here again. Bad: front desk kid was rude.. the shower was gross, cmon Marriot.. the carpet was bunching up all over the room with ridges and bumps all around the floor, as well as the floor in the room kept sagging as you stepped on it. Good: close to the highway, did not have to go far into the city. EV Chargers onsite.
Stayed 1 night in May 2024
Response from GM on May 14, 2024
Dear Valentin, Offering clean rooms is undoubtedly one of our standards, however, so is providing exceptionally friendly service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit. Sincerely, Hollie Huson, GM

10/10 Excellent

Stephan

Traveled with partner
Liked: Amenities
Very clean well kept property great brand to stay at. Close to food, shopping and freeway access. The pool was nice to sit around and staff super friendly.
Stayed 2 nights in May 2024
Response from GM on May 14, 2024
Dear Stephan, We are happy to hear from you and value your kind review. It is encouraging to know that you enjoyed our pool and convenient location. Your comments are welcomed, and we appreciate being a part of your trip! Best, Hollie Huson, GM

8/10 Good

Hugo

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Hertha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location short drive to downtown. Spacious room, clean and a very comfortable bed.
Stayed 1 night in May 2024
Response from GM on May 12, 2024
Dear Hertha, We would like to extend our heartfelt gratitude for choosing to stay with us and for sharing your wonderful experience. Your support means the world to us and we are overjoyed to learn that you enjoyed your time here. It would be our utmost pleasure to welcome you back soon. Best, Hollie Huson, GM

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and smell fresh and clean
Stayed 1 night in May 2024
Response from GM on May 12, 2024
Dear Rachel, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Hollie Huson, GM

10/10 Excellent

Esther, Hayward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff from check-in and for Breakfast Provided excellent customer service.
Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
Dear Esther, We are delighted to receive your positive feedback regarding our customer service. Thank you for choosing our service, and we hope to serve you again soon. Best, Hollie Huson, GM

10/10 Excellent

Alexandra

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Dear Alexandra, We appreciate your recognition of our commitment to excellent customer service. Thank you for choosing us and we are eagerly anticipating your next visit. Best, Hollie Huson, GM

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
?
Stayed 2 nights in Apr 2024
Response from GM on Apr 23, 2024
Dear Christina, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Hollie Huson, GM

8/10 Good

Meliza

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and roll was excellent. The thin walls allowed for poor sleep and the many unattended children and young people were unruly. I could clearly hear yelling, running, and conversation. The running water and other noise from wall-mates was too loud. The staff and location made this place welcoming.
Stayed 1 night in Apr 2024
Response from GM on Apr 21, 2024
Dear Meliza, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm sorry that some inconsiderate guests interrupted your comfort. Thank you for your time in reviewing our hotel. We hope to see you again for a flawless stay. Best, Hollie Huson, GM

10/10 Excellent

Phyllis J

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and very good free breakfast.
Stayed 5 nights in Apr 2024
Response from GM on Apr 28, 2024
Dear Phyllis J, It is wonderful to hear that you enjoyed your stay as well as our breakfast. Thank you for choosing to join us and leaving us feedback. Please visit us again soon! Best, Hollie Huson, GM

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Response from GM on Apr 30, 2024
Dear Maria, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Hollie Huson, GM

10/10 Excellent

Aaron

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. Nice gym and other amenities. I look forward to staying here again.
Stayed 1 night in Apr 2024
Response from GM on Apr 14, 2024
Dear Aaron, We are always happy to hear that our guests have enjoyed their stay with us. Your review has made us thrilled that you had a great experience and are planning to return to our hotel. On behalf of our entire staff, thank you for choosing to stay with us and we look forward to welcoming you back soon. Best, Hollie Huson, GM

10/10 Excellent

Joel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place. Izak is amazing!
Stayed 1 night in Apr 2024
Response from GM on Apr 10, 2024
Dear Joel, I am glad our hotel provided you with a wonderful experience while visiting our area. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Hollie Huson, GM

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly, good breakfast choices
Stayed 1 night in Mar 2024
Response from GM on Apr 4, 2024
Dear Elizabeth, Thank you for taking the time to share your feedback. I’m pleased to hear our clean hotel, friendly staff, and breakfast offerings made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, Hollie Huson, GM

2/10 Terrible

Polly

Liked: Property conditions & facilities
Disliked: Staff & service
Issue is not specifically with hotel property, it’s with Expedia. Upon arrival at hotel, 2 pre-booked rooms were not ‘received’ by the hotel as such they did not have our reservation. Very frustrating after a long travel day. Front desk staff Isaac wasn’t very helpful and was actually condescending as I tried to attempt to resolve the issue.
Stayed 1 night in Mar 2024
Response from GM on Apr 4, 2024
Dear Polly, I really appreciate your taking the time to let us know about your recent experience. I know how frustrating front desk and reservation problems can be and do apologize for the inconvenience. A good stay begins and ends with an efficient and pleasant front desk procedure that provides the accommodations and service you expect. I am sorry if this was not your experience. You can be confident that we will follow up on your concerns with the staff. We hope to have the opportunity to welcome you for a more favorable impression and experience. Sincerely, Hollie Huson, GM

10/10 Excellent

Saran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean, very comfortable and the staff are friendly
Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
Dear Saran, We build our brand on great service and experiences, as well as the hope that our guests will tell others about their comfortable stay. Thank you so much for sharing this great review with other travelers to help get the word out that our SpringHill Suites is top-notch. Please come see us again soon. Best, Hollie Huson, GM

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was what you’d expect from a Marriott; nice, quiet and staff were very nice and accommodating. The outside area looked very safe.
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Dear Patrick, It is wonderful to hear that staying at our hotel was everything you'd expect it would be. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Hollie Huson, GM

10/10 Excellent

Jorge

Liked: Amenities
👍
Stayed 1 night in Mar 2024
Response from GM on Mar 24, 2024
Dear Jorge, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Hollie Huson, GM

10/10 Excellent

Raffy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, breakfast & location.
Stayed 2 nights in Mar 2024
Response from GM on Mar 15, 2024
Dear Raffy, It's nice to hear from you! I am delighted that our friendly service made for an enjoyable stay and that our delicious breakfast was a great start to your day! We appreciate your taking the time to review our hotel, as we value your feedback! It was a pleasure to host you; we hope to welcome you back soon. Best, Hollie Huson GM

10/10 Excellent

Diana

Stayed 1 night in Mar 2024

10/10 Excellent

Amber

Traveled with family
Liked: Property conditions & facilities
I have been struggling lately with stress. The hotel was very comforting to be in. The room was appealing and beds were so soothing. The hotel smelt very good which was different. Hot-tub felt great on a cold day. All around great experience
Stayed 1 night in Mar 2024
Response from GM on Mar 5, 2024
Dear Amber, It is wonderful to hear that you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choosing our hotel and please come see us again in the future. Best, Hollie Huson GM

10/10 Excellent

Nydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jacob

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a quick overnight stay for business travel. Great friendly staff and clean room.
Stayed 1 night in Mar 2024
Response from GM on Apr 7, 2024
Dear Jacob, Thank you so much for your thoughtful and generous review. Our team truly enjoys providing exceptional experiences for our guests from start to finish! It was a pleasure to host you and we can't wait to welcome you back! Best, Hollie Huson, GM

8/10 Good

karen

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Everything was fine except front desk at check in was very rude
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
Dear karen, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies that upon arrival, you found our associate unfriendly and insincere; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Sincerely, Hollie Huson GM

8/10 Good

Kathryn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff and manger went out if their way to see that I was comfortable and well taken care of. Service was wonderful
Stayed 1 night in Feb 2024
Response from GM on Feb 11, 2024
Dear Kathryn, Thank you for being our guest and for your time in writing this review. I am delighted our friendly staff left such a favorable impression with their hospitable service. Our team truly enjoys making our guests feel at home, and we love to hear it made a difference in your stay. We appreciate you choosing us and hope you will visit again soon. Best, Hollie Huson GM

10/10 Excellent

Seda

Stayed 1 night in Feb 2024
Response from GM on Feb 28, 2024
Dear Seda, Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon. Best, Hollie Huson GM

10/10 Excellent

lynn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from GM on Feb 28, 2024
Dear lynn, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Hollie Huson GM

10/10 Excellent

Victor

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great and friendly staff !
Stayed 1 night in Feb 2024
Response from GM on Feb 6, 2024
Dear Victor, Thank you for taking the time to share your positive experience with us. Our team members work hard to ensure that each guest has a wonderful stay, and we are thrilled to hear that we succeeded in creating a great experience for you. Best, Hollie Huson GM

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay at this property again.
Stayed 1 night in Dec 2023
Response from GM on Jan 23, 2024
Dear Susan,I'm glad to hear that you had a wonderful experience during your stay and that you would consider staying with us again. I will make sure to share your kind feedback with our entire staff. Our team always strives to provide our guests with the best possible service and comfort. Thank you for choosing us and we hope to welcome you back soon.Best,Hollie HusonGeneral Manager

10/10 Excellent

Anthony

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from GM on Jan 23, 2024
Dear Anthony, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Hollie Huson General Manager

10/10 Excellent

Alma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on Jan 23, 2024
Dear Alma, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Hollie Huson General Manager

10/10 Excellent

Krista

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service.
Thomas checked us in and he was amazing. Worked with my schedule because I had to stay over and work. Great restaurant recommendations. He was awesome!
Stayed 1 night in Jan 2024
Response from GM on Jan 17, 2024
Dear Krista,Thank you for sharing your recent stay experience with us. We are delighted to hear that you had an enjoyable stay and we are excited to pass on your kind words. Thomas is a remarkable person and a valuable member of our team. We are thrilled to know that you share our opinion of him. We hope to have the pleasure of welcoming you back soon for another great experience.Best,Hollie HusonGeneral Manager

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel!
Awesome service!
Stayed 1 night in Jan 2024
Response from GM on Jan 16, 2024
Dear Donna,We build our brand on great service and experiences, as well as the hope that our guests will tell others about their awesome stay. Thank you so much for sharing this great review with other travelers to help get the word out that our SpringHill Suites is top-notch. Please come see us again soon.Best,Hollie HusonGeneral Manager

8/10 Good

Leonor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 23, 2024
Dear Leonor, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Hollie Huson General Manager

6/10 Okay

Jennifer

Ehhh?
Disappointed to find that out of the two available elevators one was not functioning our whole stay, and the other was not functioning for the majority of our stay. Staff seemed unsurprised and said they get overheated!??? The nightly rate seemed too high to me for these kind of problems.
Stayed 1 night in Jan 2024
Response from GM on Jan 15, 2024
Dear Jennifer,I’m sorry that you did not find us to be a good value and that we experienced an unforeseen issue with the elevators. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely,Hollie HusonGeneral Manager

6/10 Okay

Teresa

Stayed 1 night in Jan 2024
Response from GM on Jan 13, 2024
Dear Teresa,Thank you for choosing to stay with us and for your time in reviewing our hotel. We enjoyed having you as our guest and look forward to welcoming you again with the expectation that your next stay will be even better.Sincerely,Hollie HusonGeneral Manager

10/10 Excellent

jeanne

Stayed 2 nights in Jan 2024

10/10 Excellent

Teresa

Stayed 2 nights in Jan 2024
Response from GM on Jan 23, 2024
Dear Teresa, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Hollie Huson General Manager

10/10 Excellent

Jeniece

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 11, 2024
Dear Jeniece,Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage.Best,Hollie HusonGeneral Manager

10/10 Excellent

heaven

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
I loved the stay at this hotel it was super clean staff was amazing all the convenient places are around as well the beds are so comfortable I slept in and had to ask for a late check out 😊 staff gave me till 1pm which was more than enough time. Very elegant hotel
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear heaven,Thank you for making our day with your review! Your positive feedback serves as encouragement to our associates, who genuinely care about every aspect of your stay. I look forward to sharing your compliments regarding our warm hospitality and the comfort you experienced while staying with us! On behalf of the entire team, thank you for choosing us, and please visit again soon.Best,Hollie HusonGeneral Manager

8/10 Good

Samuel

Stayed 1 night in Dec 2023
Response from GM on Jan 23, 2024
Dear Samuel, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Hollie Huson General Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Jan 11, 2024
Dear James,Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon.Best,Hollie HusonGeneral Manager

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great except the coffee
Everything was great, the only problem was that the coffee at the breakfast buffet was terrible. Undrinkable.
Stayed 1 night in Dec 2023
Response from GM on Dec 31, 2023
Dear Joseph,We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies that you found our coffee undrinkable; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best,Hollie HusonGeneral Manager

10/10 Excellent

Mario, Everett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness is impeccable. Smells of the interior Building is so great. Customer Service is Fantastic.
Stayed 1 night in Dec 2023
Response from GM on Dec 25, 2023
Dear Mario,It sounds like you enjoyed yourself during your time with us! Thank you for this excellent review and, more importantly, for being our guest. We appreciate your patronage and hope you find yourself in Modesto again soon. Best,Hollie HusonGeneral Manager

6/10 Okay

ross

Traveled with family and small children
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from GM on Dec 24, 2023
Dear ross,Thank you for choosing to stay with us and for your time in reviewing our hotel. We enjoyed having you as our guest and look forward to welcoming you again with the expectation that your next stay will be even better.Sincerely,Hollie HusonGeneral Manager

2/10 Terrible

Mary

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will not be staying here again.
The room was worn, the floor edges were dirty, There was an old baby bottle under the couch. The window seal was dirty. We were there for 3 nights and not once did a housekeeper come to clean the room. I had to continually ask for towels. The complimentary breakfast was not good, the oatmeal was watered down, the eggs were watered down, the breakfast egg sandwich ingredients had propellant in it and is not healthy very unsafe.
Stayed 2 nights in Dec 2023
Response from GM on Dec 19, 2023
Dear Marry,Thank you for sharing your feedback with us. Please accept our sincere apology for our service, breakfast, and accommodations that weren't up to your expectations. Your comments will enable us to improve our guest experience. We appreciate you sharing your experience and hope for an opportunity to deliver a better stay in the future.Sincerely,Hollie HusonGeneral Manager

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonita experiencia todo muy bien y limpio
Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
Dear Roberto,That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Sincerely,Hollie HusonGeneral Manager

4/10 Poor

Michael

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 12, 2023
Dear Michael,We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and we hope to serve you better in the future. Thank you for staying with us.Sincerely,Hollie HusonGeneral Manager

10/10 Excellent

Mario

Liked: Amenities
Good
Stayed 1 night in Dec 2023
Response from GM on Dec 12, 2023
Dear Mario,I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon!Best,Hollie HusonGeneral Manager