Exterior

Reviews of Holiday Inn Express Murfreesboro Central, an IHG Hotel

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 250 out of 725 reviews" "
Rating 8 - Good. 224 out of 725 reviews" "
Rating 6 - Okay. 112 out of 725 reviews" "
Rating 4 - Poor. 70 out of 725 reviews" "
Rating 2 - Terrible. 69 out of 725 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

WILLIAM

Liked: Staff & service
Disliked: Property conditions & facilities
Somewhat rundown. Landscaping needed up. Carpeting in Halls is old.
Stayed 1 night in May 2024

4/10 Poor

Mark, Harrison

Stayed 1 night in May 2024

6/10 Okay

David

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property and lobby was clean and well kept. The dresser draws and bathroom door wouldn’t close and the fan in the bathroom didn’t work. Except for the cinnamon rolls, the breakfast was disappointing.
Stayed 1 night in May 2024

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Overall, this day was fine. However, the hotel seemed tired and in great need of updating.
Stayed 1 night in Apr 2024

8/10 Good

David, Macatawa

Stayed 1 night in Apr 2024

6/10 Okay

Sara

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pull out bed in the suite had a grossly dirty mattress pad. One of the queen beds had a couple pieces of hair in it and sand in the sheets. The room was so small we couldn't walk to the bathroom when the couch bed was pulled out. The building looks old and worn, and the only thing that was as good as I expected was breakfast.
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
Dear Sara,Thank you for taking the time to tell us about your experience. It is always a privilege to receive feedback.I apologize that your experience with us did not meet your expectations. Additionally, I regret that this is that first I am being made aware of your experience and it is under review.

10/10 Excellent

Vincent

Traveled with partner, Traveled with family
Liked: Amenities, property conditions & facilities
Busy area but convenient and safe.
Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
Dear Vincent,Thank you for taking the time to share your experience at Holiday Inn. It is always a pleasure to receive positive feedback.I am glad that you found us to be convenient and safe. As a relatively new manager here, my hope is that something is said or done that would encourage you to visit again. Thank you again for telling us about your experience. Wishing you safe travels, we look forward to serving you in the future.

10/10 Excellent

Karole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful! Room was perfect for our stay.
Stayed 2 nights in Jan 2024
Response from Management on Feb 26, 2024
Dear Karole,Thank you for taking the time to tell us about your experience at Holiday Inn Express - Murfreesboro Central. It is always an honor to receive positive feedback.Thank you for choosing us. I appreciate your remarks and will share them with the team.As a relatively new manager here, my hope is that something is said or done that would encourage you to visit again. Thank you again for sharing your experience. Wishing you safe travels, we look forward to serving you in the future.

4/10 Poor

Linda

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Stayed 2 nights in Feb 2024
Response from GM on Feb 19, 2024
Dear Michael,Thank you for taking the time to share your experience at Holiday Inn with us. It is always a pleasure to receive positive feedback.Thank you for choosing us. I will share your review of us with the team.As a relatively new manager here, my hope is that something is said or done that would encourage you to visit again. Thank you again for telling us about your experience. Wishing you safe travels, we look forward to serving you in the future.

4/10 Poor

Donna L.

Liked: Staff & service
Disliked: Property conditions & facilities
People were very friendly but the room was lacking. The building is old & in need of updating
Stayed 1 night in Jan 2024
Response from Management on Jan 23, 2024
Dear Donna L,Thank you for taking the time to tell us about your experience. It is always a privilege to receive feedback.I am honored that you found us to be friendly. While we have several renovations scheduled, I apologize that your experience with us did not meet your expectations. As the new manager here, I will share your comments with my team as we aim to improve.Thank you again for sharing your experience. Wishing you safe travels, we hope to better serve you in the future.

4/10 Poor

Jodi

Disliked: Cleanliness, property conditions & facilities, room comfort
Won’t stay there again
Hotel was dirty, outlets didn’t work, phone didn’t have a cord
Stayed 1 night in Jan 2024
Response from Management on Jan 16, 2024
Dear Jodi,Thank you for taking the time to tell us about your experience. It is always a privilege to receive feedback.I apologize that your experience with us did not meet your expectations. Additionally, I regret that this is that first I am being made aware of your experience and it is under review.

6/10 Okay

Peggy

Stayed 1 night in Dec 2023
Response from Management on Jan 10, 2024
Dear Peggy,Thank you for taking the time to tell us about your experience at Holiday Inn Express.Any additional feedback would be appreciated.

8/10 Good

william

Stayed 1 night in Dec 2023
Response from Management on Jan 10, 2024
Dear William,Thank you for taking the time to share your experience at Holiday Inn. It is always a pleasure to receive positive feedback.Thank you for choosing us. I will share your review of us with the team.As a relatively new manager here, my hope is that something is said or done that would encourage you to visit again. Thank you again for telling us about your experience. Wishing you safe travels, we look forward to serving you in the future.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Management on Jan 3, 2024
Dear Anonymous,Thank you for taking the time to tell us about your experience at Holiday Inn Express.Any additional feedback would be appreciated.

2/10 Terrible

Diane

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This in a few month has gone down hill. The person at the front desk was terrible. No custome service skills at all. I requested 1st floor i got third. I am a stroke victim and my husband is a disable vet. They do not accomodate for customers at all.
Stayed 1 night in Dec 2023
Response from Management on Dec 29, 2023
Dear Diane,Thank you for taking the time to tell us about your experience. It is always a privilege to receive feedback.I apologize that your experience with us did not meet your expectations. Additionally, I regret that this is that first I am being made aware of your experience and it is under review.

6/10 Okay

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Dec 22, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express.Any additional feedback would be appreciated.

10/10 Excellent

Terry, Fishers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine-quiet, good breakfast clean
Stayed 3 nights in Nov 2023
Response from GM on Nov 14, 2023
Dear Terry,Thank you for taking the time to share your experience at Holiday Inn. It is always a pleasure to receive positive feedback.Thank you for choosing us. I am honored that you were pleased with our cleanliness and breakfast. I will share these comments with the team.As a relatively new manager here, my hope is that something is said or done that would encourage you to visit again. Thank you again for telling us about your experience. Wishing you safe travels, we look forward to serving you in the future.

6/10 Okay

Charles

Stayed 2 nights in Oct 2023
Response from Management on Nov 20, 2023
Dear Charles,Thank you for taking the time to tell us about your experience at Holiday Inn Express.Any additional feedback would be appreciated.

2/10 Terrible

vuzsniperwolf

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bed was horrible an the room reminded me of a motel 6 i expected better for it to be a holiday inn
Stayed 1 night in Oct 2023
Response from Management on Oct 30, 2023
Dear Vuzsniperwolf,We value the time you took to let us know about your most recent experience with us. It is a privilege to receive feedback that lets us know where we can make improvements. I apologize that your experience with us did not meet your expectations. I will share your review of us with the team so that it can be used as coaching and encouragement. Thank you again for sharing your experience. Wishing you safe travels, we hope to serve you in the future.

10/10 Excellent

Nancy

Stayed 1 night in Oct 2023
Response from GM on Nov 16, 2023
Dear Nancy,Thank you for taking the time to share your experience at Holiday Inn. It is always a pleasure to receive positive feedback.Thank you for choosing us. I will share your review of us with the team.As a relatively new manager here, my hope is that something is said or done that would encourage you to visit again. Thank you again for telling us about your experience. Wishing you safe travels, we look forward to serving you in the future.

10/10 Excellent

Melissa

Traveled with partner
We did have to wait until after 3pm to check in. Check in was at three and we set in the lobby for just a while after. Staff was friendly and helpful. Breakfast was A Room was great.
Stayed 1 night in Oct 2023
Response from Management on Oct 23, 2023
Dear Melissa, Thank you for taking the time to tell us of your experience at Holiday Inn. It is always a pleasure to receive positive feedback.Thank you for choosing us. I will share your remarks regarding check-in, breakfast, our rooms and staff with the team as we aim to improve.As the new manager here, my hope is that something is said or done that would encourage you to visit again. Thank you again for telling us about your experience. Wishing you safe travels, we look forward to serving you in the future.

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was very nice! Staff are friendly & professional.
Stayed 1 night in Oct 2023
Response from GM on Oct 23, 2023
Dear Jacqueline,Thank you for taking the time to share your experience at Holiday Inn. It is always a pleasure to receive positive feedback.Thank you for choosing us. I will share your comments regarding our breakfast and friendly & professional staff with the team.As the new manager here, my hope is that something is said or done that would encourage you to visit again. Thank you again for telling us about your experience. Wishing you safe travels, we look forward to serving you in the future.

10/10 Excellent

Sonya A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was good, beds were soooo comfy! Bathroom dates but did it’s purpose. Location was perfect with stores and restaurants very close by. Would stay here again. Staff was super friendly and helpful!
Stayed 2 nights in Sep 2023
Response from GM on Oct 12, 2023
Dear Sonya A,Thank you for taking the time to tell us about your experience at Holiday Inn Express - Murfreesboro Central. It is always an honor to receive positive feedback.Thank you for choosing us. I appreciate your remarks regarding your room, our beds, location and staff and will share them with the team.As the new manager here, my hope is that something is said or done that would encourage you to visit again. Thank you again for sharing your experience. Wishing you safe travels, we look forward to serving you in the future.

6/10 Okay

Prince

Stayed 4 nights in Oct 2023
Response from Management on Oct 27, 2023
Dear Prince,Thank you for taking the time to tell us about your experience at Holiday Inn Express.Any additional feedback would be appreciated.

6/10 Okay

Vonda

Stayed 1 night in Oct 2023
Response from Management on Oct 25, 2023
Dear Vonda,Thank you for taking the time to tell us about your experience at Holiday Inn Express.Any additional feedback would be appreciated.

2/10 Terrible

Esther

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful hotel
There was no hand soap in the entire hotel. The elevator was broken, room keys had to be reprogrammed 3 times, carpet was filthy, pool was drained and air conditioner goes off from 12am- 8am! Just an overall terrible hotel. Needs maintenance and updating
Stayed 2 nights in Sep 2023
Response from Management on Sep 26, 2023
Dear Esther,Thank you for taking the time to tell us about your experience. It is always a privilege to receive feedback.I apologize that your experience with us did not meet your expectations. Additionally, I regret that this is that first I am being made aware of your experience and it is under review.

4/10 Poor

Amanda

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the money
The room had a musty smell, the carpet was wet, the bathroom had old crinkled wallpaper. The front desk gave us a room across the hall, but didnt seem surprised or concerned about issues. The beds were hard. The bathtub faucet didnt work - water in shower was very hit or scalding- no in between. Dont plan on returning ever. The only thing good was breakfast- pretty decent food for a crappy hotel!
Stayed 2 nights in Sep 2023
Response from Management on Sep 18, 2023
Dear Amanda,Thank you for taking the time to tell us about your experience. It is always a privilege to receive feedback.I apologize that your experience with us did not meet your expectations. Additionally, I regret that this is that first I am being made aware of your experience and it is under review.

4/10 Poor

Christy

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The light turned off in the bathroom twice while going to the bathroom. The hot water never got Hot just a acceptable warm. With some kind of stain/ gunk in the tub. The bedside lamp was connected to the main light so in order to be able to use the lamp we had to have the door/hall light on all night. The back entrance wouldn't let us use a card to enter so we had to walk around the building. The pool was closed and under maintenance but no maintenance being done.The romote to the tv didn't turn on the tv.I tried to cancel my 3rd night stay the night before i came and was told i would be charged for it anyway so wasn't able to cancel. The one good thing was they allowed us to check in an hour early and the lady at the front desk was very kind.
Stayed 3 nights in Sep 2023
Response from Management on Sep 18, 2023
Dear Christy,Thank you for taking the time to tell us about your experience. It is always a privilege to receive feedback.I apologize that your experience with us did not meet your expectations. Additionally, I regret that this is that first I am being made aware of your experience and it is under review.

10/10 Excellent

Manny

Stayed 2 nights in Sep 2023
Response from GM on Oct 9, 2023
Dear Manny,Thank you for taking the time to tell us about your experience at Holiday Inn. It is always a pleasure to receive positive feedback.Thank you for choosing us. I will share your review of us with the team.As the new manager here, my hope is that something is said or done that would encourage you to visit again. Thank you again for sharing your experience. Wishing you safe travels, we look forward to serving you in the future.

10/10 Excellent

Patty

Stayed 3 nights in Sep 2023
Response from GM on Oct 5, 2023
Dear Patty,Thank you for taking the time to tell us about your experience at Holiday Inn. It is always a pleasure to receive positive feedback.Thank you for choosing us. I will share your review of us with the team.As the new manager here, my hope is that something is said or done that would encourage you to visit again. Thank you again for sharing your experience. Wishing you safe travels, we look forward to serving you in the future.

10/10 Excellent

Robert

Convenient to the interstate
Stayed 3 nights in Sep 2023
Response from GM on Sep 11, 2023
Dear Robert,Thank you for taking the time to tell us about your experience at Holiday Inn. It is always a pleasure to receive positive feedback.Thank you for choosing us. I will share your review of us with the team.As the new manager here, my hope is that something is said or done that would encourage you to visit again. Thank you again for sharing your experience. Wishing you safe travels, we look forward to serving you in the future.

8/10 Good

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tired
Stayed 1 night in Sep 2023
Response from Management on Sep 11, 2023
Dear James,Thank you for taking the time to tell us about your experience at Holiday Inn. It is always a pleasure to receive feedback.Thank you for choosing us. I will share your review of us with the team.As the new manager here, my hope is that something is said or done that would encourage you to visit again. Thank you again for sharing your experience. Wishing you safe travels, we look forward to serving you in the future.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Aug 2023
Response from GM on Sep 1, 2023
Dear Diane,Thank you for taking the time to tell us about your experience at Holiday Inn Express - Murfreesboro Central. It is always an honor to receive positive feedback.Thank you for choosing us. I appreciate your remarks and will share them with the team.As the new manager here, my hope is that something is said or done that would encourage you to visit again. Thank you again for sharing your experience. Wishing you safe travels, we look forward to serving you in the future.

10/10 Excellent

Regina

Stayed 2 nights in Aug 2023
Response from GM on Sep 14, 2023
Dear Regina,Thank you for taking the time to tell us about your experience at Holiday Inn. It is always a pleasure to receive positive feedback.Thank you for choosing us. I will share your review of us with the team.As the new manager here, my hope is that something is said or done that would encourage you to visit again. Thank you again for sharing your experience. Wishing you safe travels, we look forward to serving you in the future.

8/10 Good

Louis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable specially when you get to your room after a long day, the breakfast was very reasonable with great services
Stayed 3 nights in Aug 2023
Response from Management on Aug 21, 2023
Dear Louis,Thank you for taking the time to tell us about your experience at Holiday Inn. It is always a pleasure to receive positive feedback.Thank you for choosing us. I will share your review of us with the team.As the new manager here, my hope is that something is said or done that would encourage you to visit again. Thank you again for sharing your experience. Wishing you safe travels, we look forward to serving you in the future.

2/10 Terrible

Dan

Stayed 4 nights in Aug 2023
Response from Management on Aug 30, 2023
Dear Dan,Thank you for taking the time to tell us about your experience at Holiday Inn Express.Any additional feedback would be appreciated.

8/10 Good

rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from GM on Aug 4, 2023
Dear Rick,Thank you for taking the time to tell us about your experience at Holiday Inn. It is always a pleasure to receive positive feedback.Thank you for choosing us. I will share your review of us with the team.As the new manager here, my hope is that something is said or done that would encourage you to visit again. Thank you again for sharing your experience. Wishing you safe travels, we look forward to serving you in the future.

2/10 Terrible

Katie

Stayed 1 night in Jul 2023
Response from Management on Aug 21, 2023
Dear Katie,Thank you for taking the time to tell us about your experience at Holiday Inn Express.Any additional feedback would be appreciated.

6/10 Okay

Fred

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2023
Response from Management on Aug 4, 2023
Dear Fred,Thank you for taking the time to tell us about your experience at Holiday Inn Express.Any additional feedback would be appreciated.

4/10 Poor

JS

Traveled with family
Disliked: Property conditions & facilities
Pool was out of service. They should have this stated before room is booked! I specifically picked this hotel for the pool. We had to spend extra money to go to a public aquatic center for something to do.
Stayed 2 nights in Jun 2023
Response from Management on Jul 24, 2023
Dear JS,Thank you for taking the time to tell us about your experience. It is always a privilege to receive feedback.While we have several renovations scheduled, I apologize that your experience with us did not meet your expectations. Since Spring, we have requested that the pool not be listed online as it is under repair. As the new manager here, I will share your comments with my team as we aim to improve.Thank you again for sharing your experience. Wishing you safe travels, we hope to better serve you in the future.

6/10 Okay

Suzanne

Liked: Cleanliness, staff & service
I was surprised to see that my room had no bedspread and the bath had no shower curtain. When I went to breakfast I noticed the pool had no water.
Stayed 1 night in Jul 2023
Response from Management on Jul 24, 2023
Dear Suzanne,Thank you for taking the time to tell us about your experience. It is always a privilege to receive feedback.While we have several renovations scheduled, I apologize that your experience with us did not meet your expectations. As the new manager here, I will share your comments with my team as we aim to improve.Thank you again for sharing your experience. Wishing you safe travels, we hope to better serve you in the future.

4/10 Poor

Oyun

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Only credit i can give is the complimentary breakfast. We stayed 2 nights during our family trip. Kids were expected to use swimming pool but pool did not open. Staffs were not friendly and not helpful.
Stayed 2 nights in Jul 2023
Response from Management on Jul 17, 2023
Thank you for taking the time to tell us about your experience. It is always a privilege to receive feedback.While we have several renovations scheduled, I apologize that your experience with us did not meet your expectations. As the new manager here, I will share your comments with my team as we aim to improve.Thank you again for sharing your experience. Wishing you safe travels, we hope to better serve you in the future.

10/10 Excellent

Jeffery

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on Jul 11, 2023
Dear Jeffery,Thank you for taking the time to tell us about your experience at Holiday Inn. It is always a pleasure to receive positive feedback.Thank you for choosing us. I will share your review of us with the team.As the new manager here, my hope is that something is said or done that would encourage you to visit again. Thank you again for sharing your experience. Wishing you safe travels, we look forward to serving you in the future.

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from GM on Jul 10, 2023
Dear Shelley,Thank you for taking the time to tell us about your experience at Holiday Inn. It is always a pleasure to receive positive feedback.Thank you for choosing us. I will share your review of us with the team.As the new manager here, my hope is that something is said or done that would encourage you to visit again. Thank you again for sharing your experience. Wishing you safe travels, we look forward to serving you in the future.

6/10 Okay

Charles

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Management on Jul 3, 2023
Dear Charles,Thank you for taking the time to tell us about your experience at Holiday Inn. It is always a privilege to receive feedback.Thank you for choosing us. I will share your review of us with the team.As the new manager here, my hope is that something is said or done that would encourage you to visit again. Thank you again for sharing your experience. Wishing you safe travels, we look forward to serving you in the future.

10/10 Excellent

Priscella

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property can use upgrades furniture and the pool was under repair. However the staff was WONDERFUL! Buffet was WONDERFUL! So 5stars for GREAT FOOD AND GREAT STAFF!!!
Stayed 3 nights in Jun 2023
Response from GM on Jun 26, 2023
Dear Priscella,Thank you for taking the time to tell us about your experience at Holiday Inn Express - Murfreesboro Central. It is always a privilege to receive positive feedback.Thank you for choosing us. The pool is definitely at the top of my list. I am honored by your words. I will share your comments regarding our breakfast and staff with the team. As the new manager here, my hope is that something is said or done that would encourage you to visit again. Thank you again for sharing your experience. Wishing you safe travels, we look forward to serving you in the future.

2/10 Terrible

Brandon

Stayed 1 night in Jun 2023
Response from Management on Jul 17, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express.Any additional feedback would be appreciated.

10/10 Excellent

William B. West,

Liked: Cleanliness, property conditions & facilities
Staff was exceptionally helpful.
Stayed 2 nights in Jun 2023
Response from GM on Jun 26, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express - Murfreesboro Central. It is always an honor to receive positive feedback.Thank you for choosing us. I will share your review of us with the team.As the new manager here, my hope is that something is said or done that would encourage you to visit again. Thank you again for sharing your experience. Wishing you safe travels, we look forward to serving you in the future.

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Management on Jun 12, 2023
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn Express - Murfreesboro Central. It is always a privilege to receive positive feedback.Thank you for choosing us. I will share your review of us with the team.As the new manager here, my hope is that something is said or done that would encourage you to visit again. Thank you again for sharing your experience. Wishing you safe travels, we look forward to serving you in the future.