Natick Vacations from $458

A wonderful reception to their guests, very attentive to everyone's needs and the staff at the front desk and housekeeping rock!

Clean, friendly staff, convenient for URI visits, great food at brew pub steps away

Was met with a rude, quick phone call from the host when expressing the room accommodations were not as displayed on Expedia. Purchased a "deluxe king room" that had a jacuzzi for our anniversary and was told thats not what we get for the price point even though what we paid was in the range of that said room on their personal website. The shower had mold, bed was creaky and moderately comfortable, and breakfast was limited (2 pieces of bread and half a pear- bacon offered but I dont eat red meat and no alternatives were able to be made). Host was nicer in person but disappointed with the lack of accommodations.

Bed was comfortable. Staff were friendly and welcoming. We took advantage of the free shuttle to Mohegan Sun but was disappointed that many of the restaurants were closed on a Monday at 8. The driver picked us up promptly when we called provided that it was before 11. We enjoyed the spa and pool, although we wished the pool could have stayed open later than 7. We stayed at the spa until closing on both days that we were there.

General Manager Scott provided customer service above and beyond my expectations. Scott is a credit to Holiday Inn. He made me want to return.