2/10 Terrible
Laurie
Viaje en pareja
20 ago. 2025
No le gustó: Limpieza y condiciones de la propiedad
Do not book this place!!!!! They lied about having AC and then refused to refund us $2,800 when we found out that there was no AC! Room was dirty and poorly maintained. Floors were filthy.
Booked this place for our honeymoon via Expedia. We knew that the Greek islands are hot during the summer, so we booked because the listing said there was AC. We arrived two weeks ago for our 5 night stay, turned on the AC and went out to dinner. We came back 3 hours later at 8pm and the room was still stiflingly hot. The “AC” wasn’t working. When we talked to front desk, she said that HVAC is closed for the evening and she will try to find someone the next day. It was 30C full sun every day in Naxos, the room was very hot and stuffy and there was no way we were staying if we were promised AC and it didn’t work. We communicated this and she said that someone could suddenly come in 45 mins to an hour. The HVAC guy arrived and told us that the vents were incredibly dirty which affected airflow, but more importantly, the hotel cheaped out and did not actually purchase AC units. The units at the property are what he calls “clima”, which I assume means climate control, but he stated that this is not AC and that we should not expect the room to cool. The owner came by with a bottle of wine to apologize for the inconvenience, as if it would make up for no AC when the listing clearly stated AC. We booked another hotel immediately and left at 10pm after verifying with their HVAC guy that no fix wa
Laurie
Se hospedó 4 noches en agosto de 2025
