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Reviews of Lion Quays Hotel & Spa

4 out of 5
Lion Quays Hotel & Spa
Moreton, Oswestry, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 205 out of 518 reviews" "
Rating 8 - Good. 160 out of 518 reviews" "
Rating 6 - Okay. 83 out of 518 reviews" "
Rating 4 - Poor. 50 out of 518 reviews" "
Rating 2 - Terrible. 20 out of 518 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and convenient all round. Slight irritation with table service with waiters clearing too much too soon and reaching across one's face to do so.
Stayed 1 night in May 2024

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff at the reception at Check-In. The rooms were nice and clean. The hotel was set in lovely surroundings, and the swimming pool & spa were excellent. Dining at the Waterside restaurant was excellent. The only thing that let the room down was the extractor fan was not working in the bathroom.
Stayed 1 night in May 2024

10/10 Excellent

Vicky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and sauna area.
Stayed 1 night in May 2024

8/10 Good

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean , staff was pleasant and helpful , defo would recommend it . The spa was absolutely well worth it
Stayed 1 night in May 2024

8/10 Good

joyce

Traveled with partner
Liked: Staff & service
Good experience all round had a great weekend
Stayed 2 nights in May 2024

4/10 Poor

Tony

Disliked: Staff & service
My wife and I were almost killed by a driver directly in front of the entrance after a function by a driver in a red 5 door car. He missed my wife ( on her birthday ) by perhaps 9”.. I reported this immediately to hotel reception staff and the uncaring awful fiasco that followed was incredible ..to call their response useless would be kind .. we are shocked. A person came knocking on our door spouting utter nonsense… he did actually nothing at all and the dangerous driver got away with almost killing us absolutely free … following morning the woman who was apparently managing tye breakfast area was rude , dismissive, obnoxious and unfriendly. Where we were directed to sit was dirty and unkempt … we stay in a lot of hotels worldwide , and this place took the award for one of the worst experiences. Note , I left my phone number with the individual knocking our door late at night re nearly being run over in their car park .. 3 days ago , no call back .. says it all .. shocking …
Stayed 1 night in Apr 2024

10/10 Excellent

Jemma and Gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place spa was best I’ve been
Stayed 1 night in Apr 2024

10/10 Excellent

Mick

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel & facilities the spa is amazing and the food at the restaurant was very good - would definitely stay again
Stayed 2 nights in Apr 2024

4/10 Poor

David

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Restaurant was awful The rooms are old and need updating
Stayed 1 night in Mar 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with great staff - only downside was the hotel restaurant where the food was too expensive.
Stayed 1 night in Apr 2024

10/10 Excellent

Mena

Beautiful room with balcony and lovely views. Staff were very helpful/ accomodating. Another time I will try the spa (included). I was unaware that breakfast was already included. It was a fantastic breakfast. Will stay again, when working in the area.
Stayed 1 night in Apr 2024

8/10 Good

Shirley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Gareth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was only what you would expect for the price
Stayed 1 night in Apr 2024

6/10 Okay

Dan

Traveled with partner
Liked: Cleanliness, staff & service
At first glance the hotel and property surrounding looks very nice, the main room we were given was freshly refurbished and the bed was great and very comfortable and the staff were pleasant and seemed professional. The only problem seems to be a maintenance schedule not being carried out. Bathroom fitting were old and damaged and the flush on the toilet stuck on, a light was out on the mirror and the shower tap was damaged . The carpets in the main halls were thread bare in places, fountain outside out of order. We went to the pool and again more things not working, half the jets not working in the jacuzzi, lockers that didn’t work , steam room not working and smelled a bit off, ripped seats in the changing room. This place has got real potential but needs a good quality and maintenance schedule set up. It put us off going for food and trying some of the other facilities. It’s a 4 star price but 3 star in most areas.
Stayed 1 night in Mar 2024

2/10 Terrible

Georgia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely relaxing stay, just wish they would take cash, we save our money for little trips away and it’s easier to budget so we don’t over spend just frustrating but other than cash being a dirty word it was a lovely stay and will use again
Stayed 2 nights in Mar 2024

6/10 Okay

Rebecca, Southampton

Traveled with partner
Liked: Staff & service
Location is very nice near the canal and there is good ample parking. Nice level entrance to get around which is good for luggage. The hotel itself could do with some refurbishment as carpets were torn and worn in places. I didn't use the spa facilities so cannot comment on that but there was an air of tiredness about the public areas. The restaurant has a good menu but the tables are really sticky from the spray used to wipe them down. The breakfast had a great selection of items and the staff are reallly lovely and welcoming.
Stayed 2 nights in Mar 2024

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Sern

Vip access didn’t offer anything. Property quite dated. Pool is good
Stayed 2 nights in Mar 2024

8/10 Good

Cherry

Liked: Amenities
.
Stayed 1 night in Mar 2024

6/10 Okay

Nathan

Liked: Cleanliness
Stayed 1 night in Mar 2024

4/10 Poor

Nikki

Liked: Cleanliness
Food not the best....staff was lovely and helpful....very expensive for drinks and standard food....signal poor....not too bad but if i was going bknto area ad choose another hotel.
Stayed 3 nights in Mar 2024
Response from LQ Resorts on Mar 8, 2024
We are saddened to read your score and review as normally we do have good feedback. If there is anything we can do to encourage you to return then please let us know. Warm regards LQ Resorts

8/10 Good

Emma

Stayed 1 night in Feb 2024

8/10 Good

Glen

Liked: Cleanliness, amenities, property conditions & facilities
lack of disabled parking
Stayed 1 night in Feb 2024
Response from LQ Resorts on Feb 19, 2024
Thank you for your review and positive score. We trust you had a great stay and hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and spa facilities on site
Stayed 1 night in Feb 2024
Response from LQ Resorts on Feb 8, 2024
What a fantastic score and review - thank you! We are delighted you enjoyed your stay and hope you will return again soon. Warm regards LQ Resorts

10/10 Excellent

Katy

Stayed 1 night in Jan 2024
Response from LQ Resorts on Jan 30, 2024
Wow, what a fantastic review, thank you! We are delighted you enjoyed your stay and hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts

10/10 Excellent

Nigel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two Night Trip Excellent Experience
I have stopped at Lion Quays once before. Both occasions were before hospital appointments at the. RJAH orthopedic hospital which is an 8 minute drive so perfect for friends or family. The hotel is great and is great value with free use of the pool and spa.
Stayed 2 nights in Jan 2024
Response from LQ Resorts on Jan 30, 2024
Thank you very much for your great score and review. It was a pleasure to welcome you back to Lion Quays Resort and we are delighted you enjoyed your stay. Warm regards LQ Resorts

8/10 Good

Ash

Stayed 1 night in Jan 2024
Response from LQ Resorts on Jan 24, 2024
What a great score, thank you! We are delighted you enjoyed your stay and hope you will return again soon. Warm regards LQ Resorts

8/10 Good

Abbiegail

Traveled with partner
Liked: Cleanliness, staff & service
Staff were super polite, friendly and helpful! The room wasn’t the best however, TV worked but the only thing that worked on it was the radio… you could hear every door slam, conversation and foot steps around you and the complimentary water in the room was sparkling water. The pool was nice but it was cold, the spa was amazing but we found out we wasn’t actually allowed to be in there which was a massive disappointment… overall the hotel is okay but I don’t think we’ll be coming back. Wasn’t worth the money.
Stayed 1 night in Jan 2024
Response from LQ Resorts on Jan 22, 2024
Despite your positive score we are disappointed with your review. We are a great venue so if there is anything we can do to encourage you to return then please let us know. Warm regards LQ Resorts

4/10 Poor

Colin

Stayed 1 night in Jan 2024
Response from LQ Resorts on Jan 12, 2024
We are disappointed with your score and hope that any issues you may have had were raised with our team. If there is anything we can do to encourage you to return then please let us know. Warm regards LQ Resorts

8/10 Good

Rachael

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from LQ Resorts on Jan 11, 2024
Thank you for your great score! We are delighted you enjoyed your stay and hope you will return again very soon. Warm regards LQ Resorts

6/10 Okay

Debbie

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
It's the little things
Although it's in a beautiful area of the UK, I was pretty disappointed with the hotel, the pumps for shower gel and shampoo in the bathroom didn't work, and there was no conditioner or body lotion (yes first world problems but it purports to be a luxurious hotel). The food in the restaurant was good, although the presentation and service left a lot to be desired, the WiFi was albeit non existent in the bar area for our meeting , which we had to postpone to the next day (3 hours in a Costa coffee shop 10 mins away purely for a reliable connection). However, the absolute outstanding feature were the gym and spa facilities....amazing!
Stayed 1 night in Jan 2024
Response from LQ Resorts on Jan 8, 2024
Thank you for your great comments regarding our gym and spa and we are delighted you enjoyed these complimentary facilities. We note your additional comments and apologise of all inconvenience caused. We do hope we have the pleasure of seeing you return again. Warm regards LQ Resorts

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from LQ Resorts on Jan 5, 2024
What a fantastic score - thank you! We are delighted you enjoyed your stay and hope to see you again in 2024! Warm regards and Happy New Year - LQ Resorts

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from LQ Resorts on Dec 22, 2023
Wow, what at fantastic review, thank you! We are delighted you enjoyed your stay and hope to see you again in 2024! Warm regards LQ Resorts

6/10 Okay

mark

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Lack of staff on bar and restaurant waiting ages for service especially near Christmas. Rooms very thin walls and noisy.
Stayed 1 night in Dec 2023
Response from LQ Resorts on Dec 22, 2023
Thank you for your review and we are saddened to read that you were disappointed with some aspects of your stay. We do hope you have a fantastic Christmas and hope to see you again in 2024! Warm regards LQ Resorts

4/10 Poor

ESTHER

Stayed 2 nights in Dec 2023
Response from LQ Resorts on Jan 11, 2024
We are disappointed with your low score and hope any issues were addressed with us at the time of your stay. If there is anything we can do to encourage you to return then please let us know. Warm regards LQ Resorts

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Disappointing
Party going on in the room upstairs until 3am. My ribeye steak was more like a cheap flat iron, nowhere near the £32 i paid for it and then i had no electric in the morning. Not the first time i stayed but not sure if I'll be going back.
Stayed 1 night in Dec 2023
Response from LQ Resorts on Dec 20, 2023
We are sorry to read of your disappointment and have addressed all the points raised with our teams. We are a great venue so do hope you will give us a second chance. May we wish you a very Merry Christmas and Happy New Year. Warm regards LQ Resorts

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from LQ Resorts on Dec 20, 2023
We are delighted you enjoyed your stay and hope to see you again in 2024! On behalf of LQ Resorts may we wish you a very Merry Christmas and Happy New Year. Warm regards LQ Resorts

6/10 Okay

Zoe

Stayed 1 night in Dec 2023
Response from LQ Resorts on Jan 5, 2024
We trust you had a good stay with us and hope you will return again in 2024. Happy New Year and warm regards LQ Resorts

2/10 Terrible

Steven

Traveled with partner
Disliked: Amenities, property conditions & facilities
Filthy lobby, tiny bathroom, grubby balcony, cold shower, spa facilities, hot tub only working in one corner. Very disappointing. Won’t be staying or recommending to anyone.
Stayed 1 night in Dec 2023
Response from LQ Resorts on Dec 13, 2023
We are very disappointed with your review and saddened that you did not enjoy your stay. If there is anything we can do to rectify the situation then please let us know. Warm regards LQ Resorts

10/10 Excellent

Jonathan

Stayed 1 night in Nov 2023
Response from LQ Resorts on Dec 20, 2023
What a fantastic score, thank you! We are delighted you enjoyed your stay and hope to see you again in 2024. We hope you have a fabulous Christmas and New Year! Warm regards LQ Resorts

8/10 Good

Ivan

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Generally good experience just a couple of issues. Lack of bar staff in the main bar when functions are on in other rooms. Being cashless meant my relatives had problems as the hotel is cashless. They wont stay again.
Stayed 2 nights in Nov 2023
Response from LQ Resorts on Nov 29, 2023
Thank you for your positive words and we are delighted that overall you had a good stay with us. Many organisations are now cashless, which is an effective method for processing transactions. We do hope you will reconsider and give us another chance. Warm regards LQ Resorts

8/10 Good

Ceri

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from LQ Resorts on Dec 20, 2023
We are delighted you enjoyed your stay and hope to see you again in 2024! On behalf of LQ Resorts may we wish you a very Merry Christmas and Happy New Year. Warm regards LQ Resorts

10/10 Excellent

mark

Stayed 1 night in Nov 2023
Response from LQ Resorts on Nov 20, 2023
Wow - what an amazing score, thank you! We are delighted you enjoyed your stay and hope we have the good fortune of seeing you return again soon. Warm regards LQ Resorts

6/10 Okay

Colin

Liked: Cleanliness, property conditions & facilities, room comfort
Room was really nice. Food wasn’t though and no one was interested that it was inedible.
Stayed 1 night in Nov 2023
Response from LQ Resorts on Nov 17, 2023
We are delighted that you enjoyed your bedroom, but disappointed with your comments regarding your food. We normally have good feedback, so have passed yours onto Head Chef for review. We do hope you will give us a second chance. Warm regards LQ Resorts

6/10 Okay

Bethany

Stayed 1 night in Nov 2023
Response from LQ Resorts on Nov 17, 2023
Thank you for your score - we trust you had a good stay and hope you will return again soon. Warm regards LQ Resorts

2/10 Terrible

stephanie

Stayed 1 night in Nov 2023
Response from LQ Resorts on Nov 17, 2023
We are very disappointed with your score, unfortunately you have not left any feedback so we are unsure as to why you have scored us so low. If there is anything we can do to encourage you to return then please let us know. Warm regards LQ Resorts

4/10 Poor

Steve

Stayed 1 night in Oct 2023
Response from LQ Resorts on Nov 13, 2023
We are sorry to see that you only gave us a low score, and we hope that any issues you may have experienced were raised with our team during your stay. Warm regards LQ Resorts

8/10 Good

T.

Stayed 1 night in Nov 2023
Response from LQ Resorts on Nov 10, 2023
Thank you for your positive score and we are delighted that you enjoyed your stay. We do hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts