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Reviews of Hotel Kaqchiquel

3 out of 5
Hotel Kaqchiquel
3ra. Avenida 4-78 zona 2, Panajachel, Solola

Reviews

7.4

Good

Rating 10 - Excellent. 10 out of 29 reviews" "
Rating 8 - Good. 5 out of 29 reviews" "
Rating 6 - Okay. 10 out of 29 reviews" "
Rating 4 - Poor. 4 out of 29 reviews" "
Rating 2 - Terrible. 0 out of 29 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Gilberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is not bad for a simple stay. Is clean enough and attendants are friendly. Also like parking is gated underground
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s super close too the lake
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people. Good service
Stayed 1 night in Jul 2021

10/10 Excellent

carlos Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It goog
Stayed 2 nights in Jun 2021

10/10 Excellent

Henry

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2021

4/10 Poor

Andree

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
La habitación solicitada no me fue dada a pesar de sí tener disponibilidad, las habitaciones poco ventiladas, en la reserva creí entender que incluía desayuno y no me fue dado me lo cobraron
Stayed 1 night in Jun 2019

6/10 Okay

Mynor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
OK
It’s a good place in the Main Street calle Santander. But, very basic and even rustic.
Stayed 1 night in Jun 2019
Response from Daniel Xep on Jun 17, 2019
Gracias por tu comentario, lo tomaremos muy en cuenta

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Daniel Xep on Jun 17, 2019
Gracias por tu comentario

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
There was an incredible smell of rotten produce and trash that stank up the entire parking garage and drifted upstairs. Thankfully, our room was on the 3rd floor, so there was no smell up there. However, something needs to be done about it because the garage, LOBBY, and first floor all smelled. Our room was clean enough. It is not worth what the hotel charges, but I could trick my brain into thinking it was all right since I had already used my Expedia points to stay there for $8. At the very least, it served our purposes of needing to stay just one night in Pana.
Stayed 1 night in Apr 2019
Response from Daniel Xep on May 22, 2019
Muchas gracias por su valioso comentario, vamos a tomarlo muy en cuenta para mejorar nuestro servicio.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I was charged $80 for basically a $30 a room standard rate. The room was very sparse but clean. The bathroom needed further cleaning and the showerhead had the water spraying in 15 different directions. I would give it a two rating out of five. The noise from the lower level pool radiated loudly through all the rooms. This would be a good hotel for a family which is very tight budget except during Easter.
Stayed 1 night in Apr 2019
Response from Daniel Xep on May 3, 2019
Gracias por su comentario, es muy valioso para nosotros

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Hotel Kaqchiquel on Apr 16, 2019
Gracias por su calificación, lo esperamos pronto

10/10 Excellent

Verified traveler

Stayed 3 nights in Mar 2019
Response from Hotel Kaqchiquel on May 1, 2019
Muchas gracias, apreciamos su calificación. Esperamos su regreso.

6/10 Okay

Yoav

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Law value for money . Nois
Stayed 2 nights in Sep 2018
Response from Daniel on Sep 27, 2018
I'm sorry for the noise, I hope I can serve you better on another occasion

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Daniel Xep on Sep 14, 2018
:)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pool. Big room. My room was on the street side, so it was noisy. Good breakfast.
Stayed 2 nights in Aug 2018
Response from Daniel Xep on Sep 3, 2018
Thank you for stayed with us.

4/10 Poor

Fernando

Traveled with family
Disliked: Property conditions & facilities, room comfort
El hotel tiene buena ubicación, sin embargo las habitaciones estan descuidadas, el ruido se escucha en las noches por todo el hotel y no dejan dormir. Es un hotel antiguo y le hace falta remozamiento y remodelación.
Stayed 1 night in Oct 2021

8/10 Good

Maria

Stayed 1 night in Aug 2021

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena estadía en el corazón de Panajachel.
Excelente, todo muy bien, muy amables y a un muy buen precio. El hotel queda en el corazón de Panajachel, a dos cuadras del lago, con buen parqueo. El hotel queda en el corazon de la calle principal muy pintoresca de la calle santander.
Stayed 1 night in Jul 2021

6/10 Okay

Jason

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Too much light coming into the room at night. Very loud surroundings at night. The mattresses were very uncomfortable. The location is good. The restaurant was good. The service was good. I don’t recommend for families with young children or people that go to sleep before 11pm.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpio atentos el personal
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Todo fue excelente en el servicio, limpieza, ubicación, etc
Stayed 1 night in Dec 2019
Response from Hoteles Kaqchiquel. on Feb 8, 2020
Agradecemos Su preferencia hacia nosotros, nos tiene a sus ordenes siempre. Bendiciones

6/10 Okay

Jorge Mario

Liked: Staff & service
Disliked: Property conditions & facilities
Un hotel básico, accesible y limpio
El hotel está muy buen ubicado, pero las camas para usarlas en pareja son matrimoniales algo angostas para dos personas, las almohadas muy pequeñas. La habitación era grande y limpia. Nos tocó la habitación a la par de la piscina por lo que se escuchaba toda la actividad de las personas en l piscina, que no nos dejaba dormir placidamente
Stayed 1 night in Jun 2019
Response from Benjamín Guarcas on Jun 28, 2019
Pedimos un millón de disculpas son cosas que nos escapan, pero agradecemos por hacernos saber para tomarlos en cuenta. Bendiciones

6/10 Okay

Jean Michel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Moyen !
L'hôtel est bien situé dans la rue principal à proximité de l'embarcadère mais il est assez rudimentaire et froid pour un prix élevé pour le pays. On peut trouver mieux à ce prix l'à.
Stayed 2 nights in Jan 2019
Response from Benjamín on Jan 30, 2019
Gracias por tu comentario, Dios te bendiga.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio
Muy buena ubicación, el servicio es excelente, el desayuno muy bueno. En general me gustó mucho el hotel.
Stayed 2 nights in Dec 2018
Response from Maycol on Jan 23, 2019
Muchas gracias por sus comentarios es muy importante para nosotros. Esperamos volver a tenerlos aqui con nosotros. Bendiciones.

6/10 Okay

Verified traveler

Disliked: Cleanliness
Me indicaron que si pagaba el hospedaje con tarjeta de crédito debía pagar un cargo adicional de 7%.
Stayed 1 night in Dec 2018
Response from Maycol on Jan 21, 2019
Perdone si le ocacionamos algun incoveniente, pero pueda que le hallan dado algun otro paquete, pero verificaremos esto ya que deseamos que este de nuevo con nosotros. Bendiciones.

6/10 Okay

Verified traveler

Traveled with family
Las instalaciones deberian de tener una mejora considerable, se deberia de tener más limpieza y no habia suficente agua.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Stayed 1 night in Nov 2018
Response from Daniel Xep on Dec 14, 2018
Gracias por su puntuación, esperamos poder atenderlo

6/10 Okay

Rafael

Liked: Cleanliness, staff & service
Disliked: Room comfort
Buena ubicación, me cobraron recargo por pagar con tarjeta adicional de lo que la app me mostro .me hospede en el 3er piso se escucha todo entre habitaciones.
Stayed 1 night in Oct 2018
Response from Daniel on Oct 29, 2018
Gracias por su comentario, vamos a tomarlo en cuenta.