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Reviews of Selina Atitlan - Hostel

3 out of 5
Selina Atitlan - Hostel
Calle del Embarcadero Zona 2, Panajachel, Solola

Reviews

8.0

Very Good

Rating 10 - Excellent. 57 out of 120 reviews" "
Rating 8 - Good. 32 out of 120 reviews" "
Rating 6 - Okay. 15 out of 120 reviews" "
Rating 4 - Poor. 5 out of 120 reviews" "
Rating 2 - Terrible. 11 out of 120 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Yisel Antonia, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property could use some upgrades but overall it is in good condition. They should upgrade all pool furniture & keep pool area cleaner, plus play better tunes. The staff is very friendly… they do play the same playlist over and over again by the pool and that’s quite annoying. Music is loud & on by 9am. The room was kept clean by staff, and I had some good roommates. I stayed with 3 other girls. The food is very GOOD! There’s also free food in the communal kitchen left by other guests. No one touched my food in the fridge & they hold your bags in a locked room plus they set up transportation back to Antigua / Guatemala City, which was also great. I left my passport ID behind at the bar & they sent it to their Antigua location the next day. A lot of stray dogs, plus a resident dog, they keep mostly to themselves. Location is perfect… close to a lot of walkable bars, restaurants & clubs. I walked around pretty late (alone) and felt safe. It gets chilly at night, bring a jacket. Overall I would stay here again. I’m looking forward to trying other Selina locations.
Stayed 2 nights in Feb 2024

8/10 Good

Karl

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This place has potential. They’ve included some thoughtful things that hostel-oriented travelers will appreciate, and the dining options are great. The woman at the reception desk during the day was super friendly and helpful. I appreciated that they had a king size bed, but the mattress was extra firm, which made my back hurt after a few days. There were a number of maintenance issues, but it did appear that they were actively working on them. Overall, if you don’t mind a hard bed, this is a good option in Panajachel.
Stayed 3 nights in Mar 2024
Response from Selina on Apr 5, 2024
Good afternoon Greetings from the Hotel Selina Atitlan Guatemala Family. We appreciate your visit to our place and your comments this helps us to improve and provide the service you need. We appreciate the time you have taken to write us we will improve our service and give the quality you need we hope to see you soon at our location or any location in the world remember Panajachel is your destination and your home we hope to see you soonThank you,

8/10 Good

Linda, Limoges

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms, clean, spacious, well layed out and well equiped. Staff is very good, rooms are not sound proof .... so lots of noise from other unruly guests partying staying in adjacing room past midnight Pool was green with algea and not usable. Great spa services!
Stayed 1 night in Feb 2024
Response from Selina on Mar 22, 2024
Good afternoon Greetings from the Hotel Selina Atitlan Guatemala Family. We appreciate your visit to our place and your comments this helps us to improve and provide the service you need. We appreciate the time you have taken to write us we will improve our service and give the quality you need we hope to see you soon at our location or any location in the world remember Panajachel is your destination and your home we hope to see you soon.Thank you,

10/10 Excellent

Elvis, Richmond

Traveled with group, Traveled with family
Liked: Amenities
Great place and location. Lots of activities. Definitely recommend the private rooms!
Stayed 3 nights in Jan 2024

6/10 Okay

Raymond

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great location, great facilities. Checking in the service is terrible stressed staff that make you feel like you‘re an inconvenience to them and much stuffier service than than checking into a 5 star hotel 😂 But I guess we all have bad days it’s a great place to spend a night before an early transfer to the city but just don’t expect much help from the staff. Also avoid the wooden huts… any slight wind and the noise from the metal roofs banging about are gonna make you think you’re sleeping in a washing machine 😂 But overall decent enough place & good warm showers and a decent pool.
Stayed 1 night in Dec 2023

8/10 Good

Indira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay
Overall, good experience; cold nights, we needed extra blankets. Saturday night was noisy because people was all over the hotel drinking, talking loud and partying. Shared bathroom was not clean regularly ( trash cans over flowing).
Stayed 4 nights in Nov 2023
Response from Selina on Dec 6, 2023
Good morning. Greetings from Selina Atitlan's family.Thank you very much for visiting us and leaving us your comment about our hotel. It is very important for us to know how to improve and to be able to give you the experience you are looking for. We hope to see you soon and we will wait for you at one of our Selinas in the World.Thank you,

10/10 Excellent

Hayden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay.
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 29, 2023
We appreciate your visit and we appreciate your comments about our place. It makes us improve and be the special destination for you.Thank you,

10/10 Excellent

Jillian, Bakersfield

Stayed 1 night in Nov 2023
Response from Selina on Nov 21, 2023
Good morning, we greet you on behalf of Selina Atitlan's family. We appreciate your visit to our place. We appreciate your visit and we appreciate your comments about our place. It makes us improve and be the special destination for you. Thank you,

10/10 Excellent

Josue

Liked: Cleanliness
Stayed 4 nights in Oct 2023

2/10 Terrible

Brenton

Disliked: Cleanliness, amenities, property conditions & facilities
Room had black spots all over the walls, looked like there was mold everywhere. Shower would not drain. Plywood was used as the headboard. Towels were not ready upon checkin. Will not be staying here again
Stayed 2 nights in Oct 2023

10/10 Excellent

luz elena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Julian

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged me twice for a room that they had not put it online. I would not come back again and I do not recommend this hotel to anybody.
Stayed 1 night in Aug 2023

8/10 Good

Réda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Private room was great in terms of cleaniness and comfort. The commom areas are also very nice, with a beautiful pool area. Food options are pretty good and there's a pool table. All of these elements make Selina a great place to stay. The only problem I had was regarding noise early in the morning, from trucks (construction and garbage) that are just outside the premise of the area. Not ideal if you'nore an earlybird.

6/10 Okay

Samuel Estuardo

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

10/10 Excellent

Edwin L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Silvia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice place, chill vibes, several options of entertainment. Pool was a bit dirty.
Stayed 1 night in May 2023

10/10 Excellent

JAIWOO

Stayed 2 nights in Apr 2023

2/10 Terrible

Juan David

Stayed 2 nights in Apr 2023

2/10 Terrible

Miguel, Panama

Traveled with family
Disliked: Cleanliness, staff & service, amenities
FALSE ADVERTISING!!!, the "cabin" pictures are not even from the property, this was even aknowledged by the hotel manager. The pictures show a completely different cabin much bigger, with AC, with bathroom in a place with a lot of vegetation. NOT EVEN CLOSE, there is no AC, there is no bathroom, instead they have shared bathrooms in a separate location that were cleaned only once per day. Toilets dirty, trash cans always full. Open complaint with Expedia and the hotel doesn't even respond to them. I sent pictures to Expedia showing side by side what is being advertised and reality. After many hours on the phone I was told I would get refund for only one of the cabins that I booked. (I had booked two), I hope I get at least that refund.
Stayed 2 nights in Apr 2023

2/10 Terrible

Pablo

Traveled with family
Disliked: Staff & service, property conditions & facilities
The photos of the cabins that they offer on Expedia are a hoax and a scam. When you arrive to see the cabins they are facing the street, they do not have private bathrooms and they are tiny. The photographs themselves said that they uploaded them from another place, because theirs were not finished. It was a scam to the point that I decided not to stay there. The service at the reception is heavy and rough. Even other foreigners had the same cheating problem with the photos.

10/10 Excellent

Rodolfo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel!
Stayed 1 night in Mar 2023

10/10 Excellent

Noam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and chill
Stayed 1 night in Sep 2022
Response from General Manager on Sep 22, 2023
Hello friend. Thanks for your feedback. We love hearing from our customers here at Selina. Hope to see you back soon. EBExperience Manager

10/10 Excellent

Luis Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Lissan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Selina Front Desk on Aug 22, 2022
Thank you Lissan for your review. We hope to have you for another visit! Best regards

6/10 Okay

Sameer, Herndon

Disliked: Staff & service
The front desk staff was not welcoming. Overall there is lot of noise late into night. However, the hotel is decent.
Stayed 1 night in Jun 2022
Response from Selina on Jul 5, 2022
Hello friend. Thanks for your feedback. We love hearing from our customers here at Selina. Hope to see you back soon. OC Experience Manager

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
More hype than substance
The double rooms are a bit small. I ordered coffee for breakfast and the staff provided me with caps that were rinsed with water (I didn’t see them use soap) and my cop had sugar crust from the prior guest stuck to the bottom. The rest of the staff were very helpful. The vibe is great, but the actual facilities don’t warrant the price.
Stayed 1 night in Jun 2022
Response from EB on Jun 22, 2022
Hi, Thank you for taking the time to leave a review! We appreciate all of our customers opinion! Hope to see you soon. EB Experience Manager

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from EB on Jun 22, 2022
Hi, Thank you for taking the time to leave a review! We appreciate all of our customers opinion! Hope to see you soon. EB Experience Manager

2/10 Terrible

Ken

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Couldnt checkin without picture id
Stayed 1 night in May 2022
Response from EB on Jun 22, 2022
Hi, Thank you for taking the time to leave a review! We appreciate all of our customers opinion! Hope to see you soon. EB Experience Manager

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, room comfort
Great space with a good vibe
Lovely stay with friendly helpful staff but the place needed some maintenance which I think is ongoing
Stayed 2 nights in Apr 2022
Response from Selina Atitlan on May 28, 2022
Thank you so much for your feedback! We hope to have you for another visit! We will continue to work so we can be the best spot in Atitlan!

10/10 Excellent

Kevin

Stayed 1 night in Jan 2022

2/10 Terrible

Jose

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay with other people in the same room 😡
Stayed 2 nights in Jan 2022
Response from Selina on Feb 3, 2022
Hello friend. Thanks for your feedback. We love hearing from our customers here at Selina. Hope to see you back soon. Oscar C. Experience Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Escape in Pana
Selina was a perfect place to stay in Pana! It was right in the heart of the town so walking everywhere was very easy! The staff was very fun and helpful and the entire place was designed to make you feel welcome! This is more of a co-working, nomad style place rather than a traditional hotel which makes it great for solo travelers or those wanting to meet other people in the common area. Both the hotel and town have tons of activities so it is easy to come for a few days and want to stay for more! when in doubt... book that extra night in this amazing place!
Stayed 2 nights in Dec 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely stay a gorgeous room, but the breakfast was awful. It was not cooked properly. I had both offerings and they were both completely undercooked. Other than that I had a great time.
Stayed 3 nights in Jul 2021
Response from OC on Aug 31, 2021
Hello friend! Thank you for visiting us and for the review. Thank you for leaving us your observations. In Selina, we value the feedback of our guests and really appreciate it when they go out of their way to us to let us know our possible shortcomings so that we may learn and be better as a team. We hope to see you again soon! And next time you are here Breakfast will be on the house, knowing that we will give you the Selina experience that you deserve. OC Experience Manager

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
I didn’t like the customer service from the bar employees. Very disrespectful and rude.
Stayed 2 nights in Jul 2021
Response from OC on Aug 31, 2021
Hello friend! We wanted to thank you for taking time out of your schedule to leave us this review. In Selina we care a lot about our guests' experiences and your input is extremely valuable to us. We are sorry to hear that you had issues during your stay! We would like to know more about what made your experience a bad one so that we may fix any issue. You can write me at oscarc.ext@selina.com any detail of your experience helps us a bunch! We would love for the opportunity to earn back your trust and your business by inviting you back (on the house of course) so that you may have the Selina experience that characterizes us and that you deserve. If you write me we will make it happen. Sincerely, OC Experience Manager

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Facilities were good, but the staff was not helpful at all. During my whole stay, the guest next to me played loud music (all night and early morning). I could not sleep at all. I talked directly to reception and they did nothing, they were completely indifferent.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
It was very bohemian. The room was cute but I wouldn’t use room 127 again. It’s right beside the road and you get all the road noise. The first night we woke up at 5 am because of someone shouting about their church. The second night I woke up 3 times because of dog’s barking. So not a very restful night.
Stayed 3 nights in Feb 2021
Response from Selina Atitlan - GM on Mar 17, 2021
Hi, I hope you are well, we appreciate your comments, they help us to improve in these aspects to be able to provide you a better service, we hope you can visit us very soon to be able to provide you the best experience ever.

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Selina during the pandemic
We really enjoyed our time, we even ended up booking a second night in an upgraded room! They really have a range of rooms to fit all kinds of travelers. We found the staff to be friendly and helpful when asking for advice or chatting while eating in the restaurant. There is a bit of noise from the street but that is to be expected all over town. Overall a great stay and would be back!
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveler

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
¿Qué es logística? • La logística son todas las operaciones llevadas a cabo para hacer posible que un producto llegue al consumidor desde el lugar donde se obtienen las materias primas, pasando por el lugar de su producción. • Son la mayoría de las veces las operaciones que tienen que ver con el transporte, almacenamiento y las distribuciones en los mercados. Por estas razones se podría considerar a la logística como una operación externa a la fabricación directa del producto. Por lo mismo las empresas suelen hacer outsorcing (subcontratar).
Stayed 2 nights in Jan 2021

8/10 Good

Manuel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy recomendado. Buena ubicación, habitaciones limpias, cómodas y amplias.
Stayed 1 night in Jan 2021
Response from CL on Feb 2, 2021
Manuel, Gracias por tus comentarios nos alegra saber que tu habitación te haya gustado y que la hayas encontrado cómoda y limpia. En Selina contamos con más de 6 tipos de habitaciones para diferentes ocasiones y necesidades. Esperamos que puedas volver pronto para experimentarlas todas. CL Location Manager

8/10 Good

Jules, Guatemala

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! A little noise from the street but nothing you can not rest!
Stayed 2 nights in Nov 2020
Response from CLEE GM on Dec 5, 2020
Hi Jules, thank you for your comments we are so glad that you enjoyed your stay in Selina. We hope you can visit us soon. Have an amazing day.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super cool vibes
Amazing stay and property. Loved it.
Stayed 1 night in Nov 2020
Response from CL. Location Manager on Nov 28, 2020
Hi Alberto, Thank you for your feedback, here at Selina we appreciate it when our guests leave us comments about there experience with us. We hope you can visit us soon and try you our new breakfast menu and new Selina travel experiences. Regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in panajachel
Amazing hotel with great atmosphere, staff is super helpful, rooms are spacious. I’ll definitely come back to this hotel ! I highly recommend Selina hotel !
Stayed 3 nights in Feb 2020

10/10 Excellent

Brent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Property
Stayed in room 210 it was the ultimate room and had a direct view of San Pedro Volcano. The room is big and very well decorated. Things to be aware of... no A/C or fan in the room. We were here on a very temperate time of year and it wasn’t a problem but just be aware if you are sensitive to that kind of thing while sleeping. The grounds are great. It is a hostel atmosphere so it can be louder than other hotels but again wasn’t a problem for us. You aren’t right on the water but they have a separate peace of property called the beach a short walk away which is adjacent to the city dock where you can go sit on the water. Overall we loved this place and stayed an extra night. Front desk was always helpful when needed.
Stayed 1 night in Feb 2020

10/10 Excellent

Sanghyun.Yoo, Guatemala

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool water is too cold to swim. If the pool water is a little warmer, I think I can make a better impression.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
When we went out and come back gate was not open and no attendant was available for about 10 minutes. but the Hotel is good.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the atmosphere, design, amenities, it make us feel like we were really on vacation
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They need to be more professional in their work. We got food poised at their restaurant . At night we did not have access to running water, they told us that the water tank broke down days ago and they have not repaired it, this place is unhealthy. From 6am we asked to speak with a supervisor, they spent almost 5 hours (near our check out) until they appeared, who spoke with us was the director of the kitchen, Carlos the manager never showed up, and the receptionist Sara who behaved in the worst, empathetic and arrogant way. The place does not have a first aid kit. Customer service is deplorable, some of the workers were drunk or hangover. The staff needs to be trained, "sorry, my pleasure and thank you" are words that they should learn to use. There are too many dogs, they sleep in the sofas, they have fleas, and there are excrements in the green areas, again this is unhealthy. It is a pity since the place is beautiful, but with this kind of people in charge, I do not see much future.
Stayed 2 nights in Nov 2019