Front of property

Reviews of Royal Amsterdam Hotel

2 out of 5
Royal Amsterdam Hotel
705 East First Street, Pella, IA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 97 out of 147 reviews" "
Rating 8 - Good. 36 out of 147 reviews" "
Rating 6 - Okay. 10 out of 147 reviews" "
Rating 4 - Poor. 2 out of 147 reviews" "
Rating 2 - Terrible. 2 out of 147 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Arlen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jill

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pampered experience
Beautiful hotel with comfortable beds and bedding. Nice architectural details. Clean and staff was very friendly. Felt pampered staying here.
Stayed 1 night in Dec 2023

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely, clean, and close to everything. The area was gorgeous and woth a Christmastime visit. Make plans for breakfast - the onsite breakfast is awful. The walls between rooms were quite thin.
Stayed 1 night in Nov 2023

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Pella
Nice hotel I'm the heart of Pella. Great bar and restaurant area and really nice rooms.
Stayed 1 night in Nov 2023
Response from N. McGee- GM on Nov 13, 2023
Thank you for your kind words. I am so happy that you enjoyed your stay. I do hope to see you again.

10/10 Excellent

Laurie

Stayed 1 night in Oct 2023

10/10 Excellent

Leigh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. Gave us an extra half hour for check out.
Stayed 3 nights in Oct 2023
Response from GM- Noni on Oct 19, 2023
Thank you for your review of our hotel. I'm happy that you enjoyed your stay. We hope to see you again.

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Oct 2023
Response from N. McGee- GM on Nov 13, 2023
HI Logan, I am so glad you enjoyed your stay. I do hope to see you again.

10/10 Excellent

Douglas, Pella

Stayed 1 night in Sep 2023

6/10 Okay

Cathy

Stayed 2 nights in Sep 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
What a hidden gem! Rooms were beautiful. Bedding was super comfy and cozy. Bath towels were fluffy. Staff was kind and informative. Very quiet at night. 10 out of 10 would stay here again. Absolutely pleasantly surprised♥️♥️♥️
Stayed 1 night in Sep 2023
Response from N. McGee- GM on Sep 12, 2023
Thank you Leslie for your kind words. We are so glad that you enjoyed you stay. We hope to see you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pella trip.
It was a great hotel. Centrality located. We could walk everywhere. Restaurant was excellent!!
Stayed 3 nights in Aug 2023
Response from N. McGee- GM on Sep 12, 2023
Thank you for staying with us. I am so happy that you enjoyed your stay.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in town
Great hotel. Very nice room. Bathroom was a little “tight”. Bed was very comfy, plenty of pillows! My wife and I will stay again. Pella is amazing!
Stayed 1 night in Aug 2023
Response from N. McGee- GM on Aug 21, 2023
Thank you William. I am so happy that you enjoyed, not only our hotel but our town as well. We look forward to you returning.

8/10 Good

Rob

Liked: Cleanliness, property conditions & facilities, room comfort
Worthless Reservation
I reserved a king bed room and received a two-queen bed room. As a solo traveler and a 6’-5”, this is annoying. It happens way too frequently. What good is a reservation if it’s swapped out or given away? The rooms are not the same and it’s not what I asked for.
Stayed 1 night in Aug 2023
Response from N. McGee- GM on Aug 21, 2023
Hi Rob. I'm sorry that you were unhappy with your reservation. It is never our intention to change any reservation. Since you made your reservation on Hotels.com it is difficult for me to know exactly where the error came from. Unfortunately, the night that you were here we were completely full and could not correct this error by giving you a king room or we certainly would have. My apologies for all of this.

10/10 Excellent

Paul

Stayed 1 night in Aug 2023
Response from N. McGee- GM on Sep 12, 2023
Thank you for your rating. We are so happy that you enjoyed your stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
A long, clean night.
The room was very clean. However the air conditioner/combo heat pump was extremely loud all night long.
Stayed 1 night in Jul 2023
Response from GM. Noni on Aug 3, 2023
Hi Robin, I am so glad that you enjoyed your stay here, except for our air conditioner in your room. Did you speak to the staff about your AC unit? In those cases we would be happy to move you to another room if possible. I am sorry that it was annoying. We try to make sure each room is completely comfortable for you. My apologies.

10/10 Excellent

Maria, Bartlett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in a great location. You can walk easily to shops, restaurants, and museums. The hotel was immaculate and beautiful. Highly suggest staying here when visiting Pella, Iowa.
Stayed 1 night in Jun 2023
Response from N. McGee- GM on Jun 19, 2023
I am so happy that you had a great stay. We are hapy that you chose to stay with us and hope that you will return.

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from N. McGee- GM on Jun 19, 2023
Thank you so much for staying with us. I am so pleased that you enjoyed your stay. I do hope you will come back.

10/10 Excellent

Robert

It was our 54th wedding anniversay it was amazing
Stayed 1 night in Jun 2023
Response from N. McGee- GM on Jun 9, 2023
Thank you so much for your kind words. I am so happy that you had a great time. We do hope to see you again.

4/10 Poor

THOMAS, Chanhassen

Stayed 2 nights in Jun 2023

2/10 Terrible

Mary

Disappointed
We didnt get to stay there as the reservation was bogus. Will never use hotel.com again.
Stayed 1 night in May 2023
Response from N. McGee- GM on Jun 19, 2023
I am equally as sorry that you didn't get to stay with us. That was such a frustrating time. Please let us know if you decide to come back and we will certainly try to make up for this.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property in Pella. It’s close to everything. The staff and hotel were great. Rooms were large and spacious.
Stayed 2 nights in May 2023
Response from N. McGee- GM on Jun 9, 2023
Thank you Jennifer. I appreciate your kind words. I am sohappy that you enjoyed yourself. Hope to see you again.

10/10 Excellent

Miki, Milan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay. Clean room with a wonderful view. Location was amazing, walked to food and shopping.
Stayed 1 night in Apr 2023
Response from Noni - GM on May 2, 2023
Thank you Miki for your review. I am glad that you enjoyed your time here. I understand that our amenities were less than satisfactory for you. Can you tell which amenities you found us lacking in please? I appreciate your time in responding to my questions. I want to do everything I can to make sure we have what our guests want. Thank you for your time.

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property was excellent.
Stayed 1 night in Apr 2023
Response from N. McGee- GM on May 5, 2023
Thank you Diana for your review. We appreciate you staying with us and hope that you will return.

10/10 Excellent

Sally

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel. It has wonderful rooms with thick soft terry towels; and it is within the city center. Many dining options, along with unique shops, makes this hotel within its beautiful environment perfect for families and friends to gather together.
Stayed 1 night in Mar 2023
Response from Noni on Mar 24, 2023
Thank you Sally for your kind words. I'm so happy that you enjoyed your stay. I do hope that you return to stay with us at another time. Come see out Tulips in the Spring it's even prettier then.

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Practically perfect in every way.
Response from Noni - GM on Dec 7, 2022
Thanks so much for staying with us. I am so happy that you had a great stay and everything went well while you were here, I do hope that you will return when in the area again.

10/10 Excellent

Paula

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pella is a wonderful town. Great shopping and restaurants within walking distance. Love it
Stayed 1 night in Dec 2022
Response from Noni - GM on Dec 4, 2022
Thanks so much for staying with us and we are so happy that you loved our town. We hope that you do come back.

10/10 Excellent

Alexa

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, the staff was amazing! The dinner was incredible! Loved the corn chowder soup
Response from Noni on Dec 3, 2022
Alexa, thanks so much for staying with us. We are so please that you enjoyed yourself and that everything went well. We do hope that we will see you again. Thanks so much!!

10/10 Excellent

Arlo

Stayed 2 nights in Nov 2022
Response from Noni - GM on Nov 29, 2022
Thank you for staying with us and I appreciate your review of our hotel. I am so happy that you enjoyed your stay and hope that you will think of us if you return to Pella.

10/10 Excellent

Taylor

Stayed 3 nights in Sep 2022

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2022
Response from GM. Noni on Sep 20, 2022
Thank you for your review. I certainly do appreciate the time you took to leave that review. I am happy that you enjoyed yourself and do hope that you will return.

8/10 Good

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay. Breakfast was not very good, real oatmeal would have been better than the vat of gravy and dried out biscuits.
Stayed 3 nights in Aug 2022
Response from Noni - GM on Sep 20, 2022
I am so sorry that our breakfast was not to your liking. I have discussed with the staff the condition that you found breakfast in so that no one finds that situation again. Other than breakfast I do hope that you enjoyed your stay here and that you will return.

8/10 Good

Tinh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and pleasant stay. Beautiful hotel and fun interesting surroundings. Staff was pleasant and helpful. We will definitely recommend your hotel to friends and family!
Stayed 1 night in Jun 2022

10/10 Excellent

Don

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ready when we arrived. Nice and clean. Breakfast was continental style and included Dutch pastries which were excellent!
Stayed 1 night in May 2022

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was centrally located amongst many stores. It was clean and the staff was friendly. It wasn't noisy and there was a great view!
Stayed 1 night in May 2022

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Pam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right in the heart of downtown Pella. We stayed there for the Christmas Festival. Everything we did we walked to accept one house on the home tour. Downtown has limited dining options. We did have to drive away to eat at a place where we could sit down, relax, and eat. The Peanut Pub in town serves only alcohol. We did see people order pizza from across the street and bring it in to eat while drinking. The hotel has a restaurant but it is a little pricey when you are looking for something like a Cesar salad and a burger. The hotel is clean and quiet. Rooms had plenty of space. They include a fridge, microwave, and a small coffee maker. Pro-tip, I saw someone take down the pot from their coffee maker, fill it with coffee, then return to his room where he kept it warm as he drank a few cups. Clever! Free breakfast included 2 different pastries, 2 cereals, some frozen yogurt. There were also bags of instant oatmeal and hot water. Limited but free. Overall, lovely stay.
Stayed 2 nights in Dec 2021

8/10 Good

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance to all the main attractions
Stayed 1 night in Sep 2021
Response from GM on Sep 14, 2021
Thank you for staying with us. I do hope that you will return again.

10/10 Excellent

Leonardo

Stayed 1 night in Sep 2021

10/10 Excellent

Andrew

Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from General Manager, Noni on Aug 31, 2021
Thank you for your review. I am so happy that you enjoyed your stay. Please think of us in the future when you are in the area.

10/10 Excellent

Harold

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very nice. The morning breakfasts were very poor. Overall the hotel was very over priced
Stayed 1 night in Aug 2021
Response from Thank you, GM on Aug 18, 2021
I appreciate that you liked out hotel. I'm sorry that you found the pricing to too high for you. I am sorry that you may not be staying with us in the future but I hope you do reconsider.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel itself was nice but with staying there for a huge event the night before we spoke up super hungry and lokking forward to almost no options for breakfast and not a hot breakfast. Unfortunately it is one of our non negotiables when having to pay 220 for a room. We also heard others complaining about this as well. We booked somewhere else for next year but if the breakfast options changed in the future we would consider coming back.
Stayed 1 night in Aug 2021
Response from Thanks you, GM on Aug 18, 2021
I am sorry that you were not aware of the options for breakfast within walking distance from our hotel. I know that our breakfast is not yet back to normal yet due to the items being removed due to Covid. We are struggling with being sure what our guests want us to do about the hot food that was serve yourself so we have chosen to remain safe and not introduce such items back onto our buffet yet. I do hope that you understand.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly welcoming staff
Stayed 1 night in Aug 2021
Response from General Manager, Noni on Aug 15, 2021
Thank you for your review and rating of our hotel. I am so glad that you enjoyed your stay with us and hope that you will return to stay again.

10/10 Excellent

Michael B

Stayed 2 nights in Aug 2021

10/10 Excellent

Krista

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Noni-GM on Aug 3, 2021
Thank you for your review. I appreciate you staying with us and am so glad that you enjoyed your stay. I hope to see you in future.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to downtown is awesome, room was very nice. Parking is interesting, no real directions or signs on where to park and where to enter hotel as you are circling the block the building is on.
Stayed 1 night in Jul 2021
Response from Noni-GM on Jul 27, 2021
Thank you for your review. I realize that the city parking garage has limited signage, parking options are always the first question we get. We do our best to let our guests know the options at check in but I do understand how confusing it might be. I am, however, happy that you enjoyed your stay, despite the parking. I do hope that you would consider returning. Thanks for your time.

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with friendly staff full of great recommendations on things to do and see!!! Located right next to tons of fun activities
Stayed 1 night in Jul 2021
Response from Noni-GM on Jul 26, 2021
Thank you for your review. I am so happy that you enjoyed your stay. We certainly hope that you will return.

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Noni-GM on Jul 23, 2021
Hi Alicia, thank you for your review of our hotel. I am so pleased that you had a good stay and like our hotel. I hope that mean you will choose us again if you ever need accommodations in Pella in the future.