Isla Cambacua Beach Tours

The rooms were very nice and spacious

No signage out front or anyone to welcome you. It’s a hotel mixed with mostly residential so the hospitality isn’t there. When I finally found what I thought the check in counter was, there was a rep at the counter on her computer, attending no one physical there and I waited 5 mins to be greeted. No welcome or I’ve reached the right place. Once I told her I was there to check in, the room wasn’t ready and I asked if I can leave the bags and use amenities until ready and she said of course with no direction. Said once I bring the bags she will tell me everything and when I returned she was out to lunch. Didn’t tell us where the parking was or elevators nothing. The building is clearly catered to residents and not so much as a hotel. There were two lovely gentlemen to assist when I returned and were extremely nice and finally explained the amenities and area . The pool was not heated and tiles are extremely slippery and dangerous when walking on them wet.

The resort was beautiful, the room was nice and clean although the day after we arrived housekeeping did not come to our room to empty garbages and give us fresh towels and had to ask at front desk. But after that it was not a problem. Also 1 morning we woke up to no water in our room and had to call front desk and eventually was turned back on. Other than those things we had a nice time.