Playa de Ugán Tours

To start off we had a fantastic holiday here, we enjoyed the location, access to the beach, closely located to Ferry Port and many more convenient aspects of this resort. The Front Desk/Reception Staff were incredible, no questions unanswered and no service requests denied. Judy specifically helped us with everything from towel cards, to luggage storage, directions, recommendations and room service! If you need anything in this resort front desk can help. The property and garden were kept beautiful and support staff kept dining areas clean, clear and pristine. The entertainment options at night we great and the drinks were great. The pool was lovely and plenty of lounges for everyone. However, unfortunately there were a few details that took away from our experience such as Snack Bar area had pungent unpleasant smell consistently, one of the 3 elevator was non-operational, and a 2nd of the 3 did not stop in our floor (but we got our steps in). Also sadly the Wifi did not reach out room and so there were no casting or streaming options on TVs. It was also unfortunate to learn on arrival that there we no opening for the specialist restaurants while we were there and I was also disappointed to learn ALL restaurants/snack are buffet/Self-Service. No where in resort can you order from a table or sun lounger. Overall we really enjoyed our trip, we had immaculate beach and pool days, we enjoyed a lot of the food and drinks and are so appreciative to all of the amazing staff!!!

Friendly staff, rooms clean BUT the pool area lets it down. Not enough sunbeds, broken steps.