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Reviews of Anah La Quinta by Sunest

3.5 out of 5
Anah La Quinta by Sunest
avenida 5 esquina calle 42, Playa del Carmen, QROO

Reviews

7.8

Good

Rating 10 - Excellent. 16 out of 41 reviews" "
Rating 8 - Good. 12 out of 41 reviews" "
Rating 6 - Okay. 8 out of 41 reviews" "
Rating 4 - Poor. 2 out of 41 reviews" "
Rating 2 - Terrible. 3 out of 41 reviews" "

8.8/10

Cleanliness

6.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Sunest Staff on May 8, 2024
Thank you for your review

2/10 Terrible

bruce

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sunest Staff on Mar 25, 2024
Estimado Bruce, esperamos pronto puedas darnos una nueva oportunidad para demostrar cuanto hemos mejorado.Saludos!

10/10 Excellent

Alaina

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was such a pleasure, room was immaculate, easy process. Front desk wenr over and above. If you need anything you have contact through WhatsApp at anytime.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is a great but quiet location on the upper end of the main tourist street
Stayed 4 nights in Dec 2023

6/10 Okay

Katrina

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check-in was simple. The front desk is helpful but limited as to what they can help with within your room. We are very happy with the room size and configuration - two full bathrooms with plenty of storage and comfortable meal prep and dining. There's also a balcony for a bit of outdoor space. Unfortunately, the room shows some indication of wear and tear with both toilets intermittently not flushing and one towel bar that comes away from the wall. We're managing to fix these things ourselves so far. In fairness, toilets are an issue in PDC. No paper at all in the toilet - only in the garbage. Toilets are sluggish and will not completely flush or refill with water. BIG ISSUE: We are on day 3 of our stay and our safe will not open. All valuables, money and phones are in the safe. After several hours, concierge 'Jose' has responded to front desk staff informing them that he will not be coming to gain entry until tomorrow. Hoping this service level is not indicative of how things will continue for our stay.
Stayed 1 night in Feb 2023
Response from Sunest Staff on Feb 8, 2023
Dear guest,We want to thank you for the valuable time you have taken to evaluate us, we are glad to know that you have enjoyed our services.Thank you very much for emphasizing the points of opportunity that you mention, they will undoubtedly be taken into account to improve the experience of our guests.We look forward to having the honor of welcoming you back to your second home.Cordially,Sunest L&L

8/10 Good

Richard

Liked: Room comfort
Disliked: Cleanliness
Don't go if you have dysentery, want a nice shower
Well sited and beautiful apartment in a very nice building. Sadly the shower is very poor and according to our host, that is how it always is. TV works but no channels, it also still has the packaging attached. Floor was I noticed moving, but that was just the dust and the a/c moving it. Host contacted me several times during my 48 hour journey to have a photo of my passport, even when already scanned by reception, and emailed to him. Seemed very important to him, not so for me. Pointless for me. Zero hand soap, but as there was hardly any water flow that didn't matter so much. Ran out of toilet paper in one night stay without bizarre bodily functions. Host advised we could have more toilet paper for 2 dollars (strange currency to use in Mexico I felt) but cannot say if this was for a roll or one square. Host was however compliant with checkout. I am hoping he has the 2 dollars ready to get the toilet ready for the next guest.
Stayed 1 night in Dec 2022
Response from Sunest Staff on Dec 21, 2022
Dear guest, We thank your preference to stay with us at Anah by Sunest. We are pleased with your opinion, and we would like to inform you that we remain committed to continuous improvement to enjoy your preference. Thank you very much and we will be pleased to receive you again.Best regards,

10/10 Excellent

EFRAIM

Traveled with family
Liked: Cleanliness, room comfort
Excellent service . Very convenient suite
Good location right in the center. Big suite and confutable rooms. Aall required facilities Excellent service!!
Stayed 1 night in Oct 2022
Response from Sunest Staff on Oct 17, 2022
Dear guest,Thank you so much for choosing Anah by Sunest and for taking the time to share this review with other travellers.We are very pleased to read that we successfully exceeded your expectations.It has been a pleasure to have you with us and we hope to see you again soon.Greetings.Sunest L&L

10/10 Excellent

Timothy Remington

Liked: Cleanliness, room comfort
Great Hotel
It’s nicely located and quiet. The staff is very friendly and all spoke English quite well.
Stayed 7 nights in Oct 2022
Response from Sunest Staff on Oct 10, 2022
Dear guest,Thank you very much for sharing your experience with us, we are very happy that your stay has been so pleasant, we greatly appreciate the comments that we will gladly share with our team!We hope to see you back soon on your next visit!Best regards.

8/10 Good

CARLOS

Liked: Cleanliness, room comfort
Great place on a perfect location.
Apartment was new and a great location. Close to entertainment, nightclubs and stores, but peaceful at night, I will definitely go back to the same place, So, if you love night life and peaceful sleep, this is the place.
Stayed 2 nights in Aug 2022
Response from Sunest Staff on Aug 22, 2022
Dear guest,We appreciate the time spent sharing your experience and offering us your comments about your stay, we are pleased to know that your stay was pleasant.We hope to have the opportunity to welcome you again.Best regards,

10/10 Excellent

Marisol

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We only stayed here one night on August the 6th and that’s because I needed one extra night and my previous hotel did not have availability…needless to say, I am super glad I stumbled upon Anah La Quinta We only stayed here one night on August the 6th and that’s because I needed one extra night and my previous hotel did not have availability…needless to say, I am super glad I stumbled upon Anah La Quinta. It was literally better than many resorts. We had a two bedroom with two king size beds. Full kitchen, fridge ,microwave, two showers, very clean, sleek, contemporary modern. This hotel was immaculate and pricing was very affordable. Had a rooftop pool, had an elevator, the entire hotel was very clean and the elevator worked perfect. I will definitely stay here in the future. Walking distance to beach, night life, restaurants, etc. I was very impressed and my one night was flawless…bed was very comfortable.
Stayed 1 night in Aug 2022
Response from Sunest L&L on Aug 15, 2022
Dear guest, Thank you so much for choosing Anah La Quinta by Sunest and for taking the time to share this review with other travellers. We are very pleased to read that we successfully exceeded your expectations. It has been a pleasure to have you with us and we hope to see you again soon. Greetings.

4/10 Poor

Dr. Steven

Construction going on across the street
Stayed 12 nights in Jun 2022
Response from Sunest L&L on Jul 1, 2022
Dear guest: On behalf of our team, we thank you for taking the time to gather the details of your experience. Regarding your opinion, we are very sorry, and we appreciate your comments and take feedback on what we can change. We must not forget that we are located in the middle of the 5th av and we are not exempt from this type of event. We hope to have the opportunity to change your perception in the future, as we believe that you will enjoy our services. Sending you our best regards.

8/10 Good

Alexis

Liked: Cleanliness, amenities, property conditions & facilities
Really nice hotel right on the quieter end of 5th Ave. The check-in process was a bit odd and took a long time but the room was very nice and clean and there is a pretty rooftop area!
Stayed 4 nights in Feb 2022
Response from Sunest L&L on May 30, 2022
Thank you very much for sharing your experience with us, we are very happy that your stay has been so pleasant, we greatly appreciate the comments that we will gladly share with the team! We hope to see you back soon on your next visit! Best regards,

8/10 Good

Rodrigo

Liked: Cleanliness, room comfort
Confortable!
El edificio es bonito y la habitación es muy aseada. Solo un par de cosas negativas: nunca me pude conectar al internet, el aire condicionado liquea y el baño tiene un desnivel, se sale el agua de la ducha hacia el inodoro.
Stayed 4 nights in Mar 2022
Response from Sunest L&L on Mar 9, 2022
Estimado Rodrigo, En nombre de nuestro equipo, le agradecemos que se haya tomado el tiempo para expresar sus comentarios sobre su estadía con nosotros. Los comentarios positivos siempre motivan al personal a brindar un excelente servicio. Estamos más que felices de saber que disfrutó de sus vacaciones; así como resaltar los puntos que podemos mejorar. Todas sus observaciones son bien recibidas y haremos todo lo posible para reforzar las áreas mencionadas. Si vuelve a elegirnos como su destino de vacaciones será un placer volver a atenderle de la mejor manera posible.

6/10 Okay

Shannon Smith

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The property was new and clean. The front desk staff was great! The concierge for the condo was difficult to get in touch with. We did not receive a lockbox code and had trouble getting into the room and then the bedroom door was bolted and the front desk staff had to search for a key. Very inconvenient. The rooftop pool was pleasant but the rooftop bar never had an attendant for drinks and the staff told us they could not play music at the pool. The pics and ads showed the rooftop to be a very cool place. Not true. Our room was facing new construction on 5th street and the small bar across the street was extremely loud until at least 1am every night. No sleep til then for sure. Nice place, but will never stay again. Too many cons.
Stayed 4 nights in Mar 2022
Response from Sunest L&L on Mar 9, 2022
Dear Shannon, On behalf of our team we appreciate you taking time to express your comments about your stay with us. Positive comments always motivate the staff to provide excellent service, as well as for targeting the points we can improve. We are very sorry for the inconvenience caused by the noise, unfortunately it is something that we cannot control. All your observations are well received and we will do our best to reinforce the areas mentioned. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. Best regards,

8/10 Good

Brenda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
comfortable rooms. great location
Stayed 1 night in Feb 2022
Response from Sunest Staff on Feb 12, 2022
Thank you for your comments. We hope you visit us again!

6/10 Okay

Patrick, Vancouver

Liked: Cleanliness, amenities, property conditions & facilities
Easy and great sevice from staff. Everything is new in the room and it's very clean.
Stayed 4 nights in Feb 2022
Response from Sunest Staff on Feb 12, 2022
Thank you for your comments. We hope you visit us again to improve your expectations. Kind Regards

4/10 Poor

Angelina

Stayed 2 nights in Jan 2022

8/10 Good

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Great property with a small rooftop pool and area that I "worked from home". Close to all the bars/restaurants/quinta but it was quiet which was important for me. The room I booked was the smallest one and it was quite small. Other than that, everything was great.
Stayed 2 nights in Jan 2022
Response from Sunest L&L on Jan 26, 2022
Dear guest, We are glad to know that you have spent a nice vacation in Anah by Sunest L&L, we thank you for choosing us and for sharing your words and observations through this important medium. It was honor for our entire team to be at your service and making your holiday enjoyable. Greetings.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, room comfort
Quiet stay
condo hotel so staff is minimal except front desk. However Estefania is besutiful and a wonderful person if you get to meet her.
Stayed 1 night in Jan 2022
Response from Sunest L&L on Jan 26, 2022
Thank you so much for choosing Anah by Sunest and for taking the time to share this review with other travelers. We are very pleased to read that we successfully exceeded your expectations. It has been a pleasure to have you with us and we hope to see you again soon. Best regards,

10/10 Excellent

Ivan

Traveled with group
Liked: Cleanliness, room comfort
5 star hotel at 1 star hostel price.
Everything was amazing, from the moment I walked in I knew I had made the right decision. The apt was in pristine condition and so was the whole building. It is in the best location you could ask for and best of all was the price. Will definitely be coming back and recommending to everyone I know.
Stayed 3 nights in Jan 2022
Response from Sunest L&L on Jan 26, 2022
Dear Guest, We are delighted to receive your feedback and that you have visited us recently, we wanted to thank you for let us know about your experience and that you were content with the service in general. Your honest opinion can be a valuable reference for other customers who are thinking to stay with us, so we deeply appreciate the time you took to share it. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. Best regards,

10/10 Excellent

Kaelen

Business traveler
Liked: Cleanliness, room comfort
Walking distance and more.
A condo/apartment where you can do what you need in the comfort of a mini home. Just a few steps away from 5th Ave everything is within walking distance. Store, pharmacy, resturants, covid testing..etc
Stayed 4 nights in Jan 2022
Response from Sunest L&L on Jan 26, 2022
Dear Guest: On behalf of our team we appreciate you taking time to express your comments about your stay with us. We are more than happy to know that you enjoyed your holidays, if you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. Best regards,

8/10 Good

LUZ ADRIANA

Liked: Cleanliness, room comfort
Average
The hotel is okay. It's at the very end of Quinta Avenida, so even though the hotel is there, you'll need to walk around 30 minutes to get to the main area of Quinta Avenida. If you are looking for a cheap nice option at Playa del Carmen I think this is a good option. But if you want to use the pool or be located at the very heart of Quinta Avenida I wouldn't recommend it.
Stayed 4 nights in Dec 2021
Response from Sunest L&L on Feb 17, 2022
Dear Guest: On behalf of our team we appreciate you taking time to express your comments about your stay with us. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. Best regards,

2/10 Terrible

tobias

Stayed 5 nights in Dec 2021

8/10 Good

Jacqueline

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Jan 2024
Response from Sunest Staff on Mar 25, 2024
Hola Jacqueline:Muchas gracias por habernos escogido para tu estancia en Playa del Carmen, esperamos pronto tenerte de vuelta.Saludos

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Rene, Leon

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Dzinet

Traveled with family
Liked: Cleanliness
Cama incómoda y Baño descompuesto.
El personal muy amable, las atenciones de José incomparables. El Único detalle fue que el baño estaba tapado y no decía el mecanismo del depósito de agua y tuvieron que llamar a un plomero para arreglarlo y eso perjudicó una cita importante que teníamos con inversionistas. El sofá cama que ofrecen en el alojamiento es verdaderamente incómodo.
Stayed 2 nights in Dec 2022
Response from Sunest Staff on Jan 2, 2023
Estimado huésped,Queremos agradecer el valioso tiempo que ha tomado para evaluarnos, nos alegra saber que ha disfrutado de nuestros servicios.Muchas gracias por hacer mención de los puntos de oportunidad que nos menciona, sin duda serán tomados en cuenta para mejorar la experiencia de nuestros huéspedes.Anhelamos tener el honor de darle la bienvenida nuevamente en esta su segunda casa.Cordialmente,Sunest L&L

10/10 Excellent

Selene Monserrat

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 1 night in Nov 2022
Response from Sunest Staff on Nov 9, 2022
Estimado huésped,Muchas gracias por elegir Anah by Sunest L&L y por tomarse el tiempo para compartir esta reseña con otros viajeros.Nos complace mucho leer que superamos sus expectativas con éxito.Ha sido un placer tenerlos con nosotros y esperamos volver a recibirlos pronto nuevamente.Saludos.Sunest L&L

6/10 Okay

JORGE

Liked: Cleanliness, room comfort
Bueno
Los departamentos son nuevos, volvería sin duda pero tuve 2 detalles que estaría bien lo checaran para los siguientes huéspedes: 1. Estuve de Miércoles a Domingo y solo 1 rollo de papel me pusieron. 2. Nunca pude usar su Wifi.
Stayed 4 nights in Sep 2022
Response from Sunest Staff on Oct 7, 2022
Estimado huésped,Queremos agradecer el valioso tiempo que ha tomado para evaluarnos, nos alegra saber que ha disfrutado de nuestros servicios.Muchas gracias por hacer mención de los puntos de oportunidad que nos menciona, sin duda serán tomados en cuenta para mejorar la experiencia de nuestros huéspedes.Anhelamos tener el honor de darle la bienvenida nuevamente en esta su segunda casa.Cordialmente,Sunest L&L

10/10 Excellent

Marianella, Irapuato

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Bien ubicado, limpio, bonito. Todos amables, en especial el concierge Daniel Jiménez, quién siempre estuvo atento a nuestras necesidades. Sin duda me volvería a hospedar aquí en el futuro.
Stayed 4 nights in Aug 2022
Response from Sunest Staff on Aug 29, 2022
Estimado huésped,Muchas gracias por elegir Anah by Sunest L&L y por tomarse el tiempo para compartir esta reseña con otros viajeros.Nos complace mucho leer que superamos sus expectativas con éxito.Ha sido un placer tenerlos con nosotros y esperamos volver a recibirlos pronto nuevamente.Saludos.Sunest L&L

10/10 Excellent

bernardo ballesteros

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
La atención de Daniel Jiménez fué excelente, su servicio rápido y con buena disposición. La atención de las personas en recepción excelente también, me ayudaron en pedir taxi, en cargar con el equipaje. La limpieza de la habitación muy buena. Mi comentario sobre la propiedad es que para comodidad del huésped hace falta un restaurante dentro de la propiedad
Stayed 1 night in Aug 2022
Response from Sunest Staff on Aug 25, 2022
Estimado huésped,Muchas gracias por compartir su experiencia con nosotros, nos alegra mucho que su estadía haya sido tan placentera, agradecemos mucho los comentarios que con gusto compartiremos con nuestro equipo!¡Esperamos volver a verle pronto en su próxima visita!Saludos.

8/10 Good

Carlos

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Muy cómodo buen precio y cerca de la 5 avenida
Stayed 1 night in May 2022
Response from Sunest L&L on Jun 11, 2022
Estimado sr. Carlos, Nos alegra saber que ha pasado unas lindas vacaciones en Anah La Quinta by Sunest L&L, le agradecemos por elegirnos y por compartir sus palabras y observaciones a través de este importante medio. Fue un honor para todo nuestro equipo estar a su servicio y hacer que sus vacaciones fueran agradables. Saludos.

10/10 Excellent

Omar

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien
Stayed 1 night in May 2022
Response from Sunest L&L on Jun 3, 2022
Buen día Omar, Muchas gracias por elegir Anah La Quinta by Sunest y por tomarse el tiempo para compartir esta reseña con otros viajeros. Nos complace mucho leer que superamos sus expectativas con éxito. Ha sido un placer tenerlos con nosotros y esperamos volver a recibirlos pronto nuevamente. Saludos.

6/10 Okay

RODRIGO

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Buena ubicación, departamento muy funcional
Stayed 3 nights in May 2022
Response from Sunest L&L on Jun 11, 2022
Estimado huésped, Agradecemos el tiempo dedicado en compartir su experencia y ofrecernos sus comentarios de su estancia, nos complace saber que su estancia su placentera. Esperamos poder tener la oportunidad de recibirles nuevamente. Saludos cordiales,

6/10 Okay

Serge, Vaudreuil-Dorion

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Studio confortable, il y a place à amélioration pour la propreté du studio à l’arrivée.
Stayed 6 nights in Feb 2022
Response from Sunest L&L on Mar 9, 2022
Dear Serge, I am grateful to receive your kind review on your recent stay at Anah by Sunest, we appreciate that you took some of free time to send us your comments which will be shared with the entire team. We do hope to welcome you back to Playa del Carmen and be your hosts in the near future. Kind regards,

10/10 Excellent

arnaud

Business traveler
Liked: Cleanliness, room comfort
BEST PLACE to stay .... SUPER
Tout etait super les chambres sont super .... l'accueil est super...l'emplacement est super (pas dans le bruit du centre de Playa et en même temps pas loin 4 minutes) la quartier est super franchement je reviendrai
Stayed 1 night in Feb 2022
Response from Sunest L&L on Mar 9, 2022
Dear Arnaud, We thank your preference to stay with us at Anah by Sunest. We are pleased with your opinion, and we would like to inform you that we remain committed to continuous improvement to enjoy your preference. Thank you very much and we will be pleased to receive you again.

10/10 Excellent

KENDY

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2022

6/10 Okay

Dusttian

Liked: Room comfort
Stayed 5 nights in Jan 2022
Response from Sunest Staff on Mar 22, 2022
Gracias por su calificación, Esperamos tenerlos de regreso para cumplir con sus expectativas, para nosotros es muy importante conocer sus impresiones. Saludos!

6/10 Okay

Daniel

Traveled with partner
Liked: Property conditions & facilities
Disliked: Amenities
El lugar es muy bonito , pero no esperes un hotel por que no tiene servicios de hotel , la limpieza no está incluida y no te cambian toallas ni sábanas , se escucha todo lo de las demás habitaciones , son servicios más como Airbnb , tu compras tu papel y amenidades , esta hasta el final del área comercial de la 5ta , si esperabas ubicación única , no la tiene , pero saliendo del lugar si hay muchas cosas para comer , cafés y bares . No es malo pero te piden un depósito de 4 mil pesos mexicanos que por lo que ofrecer el lugar siento que no vale la pena , por lo que pagaste más el depósito encuentras algo mejor .
Stayed 4 nights in Jan 2022
Response from Sunest Staff on Feb 12, 2022
Estimado Daniel, Es muy importante para nosotros recibir sus comentarios y mejorar nuestro servicio con base en ellos. Si bien no somos un hotel como lo indicamos en nuestra descripción, somos un grupo de condominios con servicios extras a los estándares. Los depósitos de garantía son por seguridad y se reintegran al finalizar su estadía. Gracias nuevamente por sus comentarios. Saludos.

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy limpio y en excelente condiciones las instalaciones pero tuve problemas para el check in
Stayed 1 night in Sep 2021
Response from Sunest Staff on Sep 11, 2021
muchas gracias por su comentario esperamos volver a recibirlos nuevamente en su próxima visita a Playa del Carmen