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Reviews of Maya Vacanze Playa Alegría

3.5 out of 5
Maya Vacanze Playa Alegría
Avenida 15 entre Calle 14 Bis y 16 Bis, Playa del Carmen, QROO

Reviews

8.2

Very Good

Rating 10 - Excellent. 17 out of 35 reviews" "
Rating 8 - Good. 11 out of 35 reviews" "
Rating 6 - Okay. 3 out of 35 reviews" "
Rating 4 - Poor. 1 out of 35 reviews" "
Rating 2 - Terrible. 3 out of 35 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Esteban

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It was an amazing experience! The people there were super friendly and cozy
Stayed 1 night in Aug 2023

6/10 Okay

Darren

Check was alright. Hard to find the entrance. Everything was locked up. Shared an apartment with another family...:/
Stayed 1 night in Jun 2023
Response from Giuliano on Jun 25, 2023
Many thanks, exactly like it's indicate on your reservation. Many thanks

8/10 Good

Tammy

Liked: Cleanliness
Playa vacation
Great location to the central area of Playa
Stayed 23 nights in Jan 2023

6/10 Okay

Verified traveler

Stayed 2 nights in Sep 2021
Response from Giuliano on Sep 17, 2021
Sin escribir nada? Te parece correcto?

2/10 Terrible

William

Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Central, nice rooftop, but not much else
The room and bathroom was a bit meh, as was the crammed common area on the first floor, but it was cheap and central and was fine.
Stayed 4 nights in Feb 2021
Response from Giuliano Capozza on Apr 28, 2021
Many thanks for all and we hoper see you soon!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
It is very well located and nice spacious rooms. The manager was very responsive and quickly fixed minor problems I had with the bulb etc. I only wish that it was told in clear terms that the living area etc is a 'common/shared' area with the other room occupant. That would have affected my decision to rent or not. However, overall great location and spacious rooms.
Stayed 4 nights in Mar 2021
Response from Giuliano on Mar 9, 2021
Thank you so much for all and we hope see you soon!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
This place is not what it says on Expedia. It’s an apartment that rents 2 rooms and all common areas are shared. The free parking can only be used by one guest, if it’s occupied you’ll have to pay street parking. The manager was not wearing a mask and
Stayed 7 nights in Dec 2020
Response from Giuliano on Jan 2, 2021
Be careful because you made the wrong structure. You have to put this comment in the apartment you stayed in before coming to Playa Alegria. You told us that you came to us because you were not well in the other structure. On the contrary, you greeted us thanking us and telling us that we saved you on vacation. Therefore we ask you to modify the commentary because it harms us unfairly. Thanks

10/10 Excellent

Lee

Liked: Cleanliness, room comfort
Great communication
Excellent communication from the Hotel
Stayed 2 nights in Oct 2020
Response from Giuliano on Jan 2, 2021
Many thanks for all and we hope see you soon

10/10 Excellent

John

Liked: Cleanliness, room comfort
Check in was easier than expected. The
Stayed 2 nights in Sep 2020
Response from Giuliano on Oct 1, 2020
Thank you so much for all and we hope see you soon!!!

8/10 Good

Claudia

Liked: Cleanliness, room comfort
We only stayed for a night I was hesitant at first I didn’t realize it was a hostel but after meeting with the owner I felt more at ease very clean and I felt safe
Stayed 1 night in Aug 2020
Response from Giuliano on Sep 17, 2020
Mnay thanks for all and i Hope see you soon!

10/10 Excellent

Lucia, Thousand Oaks

Traveled with group
Liked: Cleanliness, amenities
Had a great stay and owner was very helpful and supportive, very prompt communication! happy to recommend! ⭐️⭐️⭐️⭐️⭐️ thank you!
Stayed 5 nights in Feb 2020
Response from Giuliano on Feb 17, 2020
Thank you so much for all and we hope see you soon again!!! Ciaooo

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic Hotel
The place was very nice. I really liked the decor.
Stayed 6 nights in Jan 2020
Response from Giuliano on Feb 21, 2020
Thank you so much for all and we hope see you soon again!

2/10 Terrible

Terry, Belize

It's a fraud ... There is no hotel ,rooms, signage. Contact person or any other aminities expected with renting a room........ From what I understand from other people that own condo units here this is and individual renting out her Condo. I was told to wait out in the street and someone would come and let me in. That never happened..... I waisted over an hour trying to resolve this and it never happened. I blame Expedia for lack of control over their listings
Stayed 1 night in Jan 2020
Response from PATTY on Jan 15, 2020
dear lady if only she had read and seen photos and commentaries of other guests she would have noticed that it is a B&B formula. all information is also reported in the booking confirmation with telephone numbers and contacts. at the small price she expected a large 5-star hotel. read carefully before booking and don't just judge the hard work done so far ... read the comments. we hope to see you again soon but with more awareness of what you are buying we have been working with expedia for years with excellent commentaries ... READ

10/10 Excellent

Deb, New Zealand

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet character apartments and friendly hosts. So close to many amenities. Would definitely stay again :)
Stayed 4 nights in Oct 2019
Response from Giuliano Capozza on Oct 31, 2019
Many thanks for all and see you soon !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Giuliano Capozza on Oct 31, 2019
Many thanks!

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice apartment. The pool is significantly more beautiful than the image shows. The apartment has two balconies, a large dining table and two bathrooms. I think it is an ideal family spot if you want to escape the all inclusive vacation/ touristy places. (I also think it is cheaper!) There is a Mega right around the corner (similar to Walmart) and you can purchase food cheaply there. The property owners greet the guests and say goodbye to the guests in the end, they text if need is required otherwise they are hands off. Every other day someone comes to clean and take out the trash and to provide new towels. I really loved this place. There were 6 of us. I think, unless it is a family with little kids, the place would be better suited for 4-5 people, though. The location is great. 7 min walk to the beach, 2 mins to the main shopping street, yet the option to go to the more authentic places.I went to church for Easter and visited the Mexican market a lot to eat more of the local and cheap food. The beach is nice, but certainly not as beautiful as Isla Mujeres. I will definitely return.
Stayed 8 nights in Apr 2019
Response from Giuliano on Jun 4, 2019
Many thanks for all!!!!!!!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Good, My flight was delayed quite late but they still met me at the apartment after regular hours
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Unique was it being an apartment while advertised as a hotel.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great place, not a hotel
Stayed at Maya Vacanze Playa Alegria for a quick trip to Playa del Carmen. Everything about the place (location, bed, bathroom, Wi-Fi, cleanliness, pool available for guests) is fantastic. Also the price was great. This is not a hotel but rather is an apartment vacation rental within a larger building that holds other condos/offices, and you will NOT see any signs for Maya Vacanze Playa Alegria from the street. This is all fine, but our complaint was that this was not clearly communicated, and so when we arrived early to drop off our bags until we were allowed to check in, we didn't know that we needed to call someone and that there wouldn't be a front desk. This resulted in about an hour of confusion with all of our bags on our backs. For future renters, to avoid being stuck on the street not knowing where to go, call the company about 30 minutes before you arrive to the building to make sure someone meets you to check you in. But to be clear, once checked in, the place is amazing and I fully recommend it.
Stayed 3 nights in Feb 2018

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room and condo in a great location
What a lovely gem in Playa del Carmen! I booked the room and didn't even realize until I got there that I have always loved the look of this building - it's so beautiful and colorful and has tons of balconies. We booked one of the two available rooms, the one without the balcony. But the views from the many windows were great. There is currently construction going on next door and across the street, but it didn't bother us at all once we closed our door. Gave us something interesting to watch! The wifi works great, air conditioning also. Water pressure is pretty low, but that is fairly common. It was a luxury to have a king bed which we enjoyed, very comfy. The only addition in the kitchen which would have been nice would be a microwave. But we heated up our croissants in the morning in the oven, so no big deal. The host was wonderful, helpful, and available if we needed anything, which we didn't. Love the location, too. Will stay on our list of fun places to stay in town.
Stayed 1 night in Jan 2018
Response from Giuliano on Jan 23, 2018
Many thanks for this reviews, see you soon to Playa nex vacation. Giulano Emmanuel Patty

6/10 Okay

SHAROLD

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
El lugar tiene buena ubicación, las instalaciones estaban limpias y la persona que nos ayudó con el ingreso fue muy amable. Sin embargo, considero importante mencionar que este lugar no es un hotel, no sé si lo menciona en la descripción y yo no lo noté, pero lo que rentas es uno de dos cuartos dentro de un departamento, por lo que las áreas de sala y comedor de las fotografías son compartidas. Tampoco hay una recepción donde te entreguen las llaves sino que debes llamar antes de tu llegada para que alguien te reciba. Mucho más parecido a un Airbnb que a un hotel, la verdad es que desconocía que plataformas como Expedia manejan este tipo de reservas, no es lo que yo estaba buscando y por lo tanto quede decepcionada.
Stayed 1 night in Aug 2022

8/10 Good

Antonio

Traveled with partner
Liked: Property conditions & facilities
Me hospede dos noches y no se realizó limpieza ni se repuso papel y jabon
Stayed 2 nights in Aug 2022

10/10 Excellent

Jesus Antonio Hernandez

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Me gusto mucho el estilo de sus cuartos y la alberca es muy linda
Stayed 1 night in Oct 2021
Response from Giuliano on Oct 7, 2021
Muchísimas gracias por todo y esperamos en verlos pronto

8/10 Good

GONZALO

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2021
Response from Giuliano on Sep 5, 2021
Gracias por todo y esperamos verte pronto

4/10 Poor

JOSE MANUEL

Disliked: Staff & service
Terrible
No fue posible contactar al anfitrión para el hospedaje ya que extravié mi celular y solo después de varias horas comencé a recibir mensajes donde el anfitrión se comporto de manera poco amigable, agregando costos por cualquier condición, de las cuales no se indican dentro de la pagina Hotels.com, Por ese anfitrión no volveré a usar Hotels,com
Stayed 2 nights in Mar 2020
Response from Giuliano on Mar 16, 2020
Hola señor! Estás seguro que estás comentando la propiedad correcta? Yo creo que probablemente se estás equivocando con otra estructura, porqué soy yo mismo que hago los check-in y no me acuerdo un caso dónde el cliente se incómodo'. Probablemente ustedes hice diferentes reservas y estás comentando una propiedad diferente. Le pido el favor di arreglar rápidamente esta situación que para su poca atención nos afecta!! Gracias

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
good stay !
Hotel inside was clean and the owner was super kind but noises from outside and lack of hot water were cons.
Stayed 5 nights in Dec 2019
Response from Emmanuel on Jan 7, 2020
Thank you for you comment. Best regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relacion calidad-precio muy bueno.. Muy buena atención. Instalaciones muy bonitas y bien cuidadas.
Stayed 1 night in Aug 2019
Response from Giuliano on Aug 27, 2019
Muchísimas gracias por todo y esperamos verte pronto

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy contenta con la estancia, el hotel mas que excelente, limpio, agradable, cómodo y super bien ubicado
Stayed 2 nights in Feb 2019
Response from Maya Vacanze on Feb 24, 2019
Muchissimas Gracias por su comentario! esperamos verte pronto !

8/10 Good

Pierre Antoine

Bien, pensez à appeler avant d'arriver
Stayed 1 night in Nov 2018

8/10 Good

Mireya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Información hotel
Bien solo que falto más información ya que es como un departamento donde un cuarto es para ti y el otro para otras personas con área común y eso no lo especifico la aplicación Gracias a que no se rentó estuvimos muy bien y el detalle fue que en área común no funcionó el aire acondicionado
Response from Giuliano on Jun 30, 2018
Muchisimas gracias y esperamos verte pronto!

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estuvo increíble el lugar, es un lugar céntrico para que te puedas desplazar, el único inconveniente es que el estacionamiento es en la calle, desgraciadamente nos abrieron el coche y se robarán algunas cosas
Stayed 2 nights in Feb 2018

10/10 Excellent

Michèle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
..lovely apartment with lots of beautiful lil details. We felt really well and home.
Stayed 4 nights in Feb 2018

10/10 Excellent

fatima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena opción de hospedaje.
La atención y cortesía con la que fuimos recibidos fue muy buena, el lugar muy céntrico y bien ubicado.
Stayed 2 nights in Dec 2017
Response from Giuliano on Jan 23, 2018
Many thanks for all see you soon in Playa del Carmen

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Recomendable
Excelente lugar, muy cómodo, cerca de playa 5ta avenida, solo único detalle falta tele dentro del cuarto, solo hay una en la sala
Stayed 1 night in Nov 2017
Muchisimas gracias y esperamos verte pronto!