Beach bar
Check availability

Reviews of SILVERSANDS Hotel Boutique - 5Th Ave

3 out of 5
SILVERSANDS Hotel Boutique - 5Th Ave
5 Avenida Entre Calle 38 y Calle 40, Playa del Carmen, QROO

Reviews

7.2

Good

Rating 10 - Excellent. 45 out of 121 reviews" "
Rating 8 - Good. 28 out of 121 reviews" "
Rating 6 - Okay. 21 out of 121 reviews" "
Rating 4 - Poor. 6 out of 121 reviews" "
Rating 2 - Terrible. 21 out of 121 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Hector

Liked: Cleanliness
Quiet at night so that was a plus for 5th ave. The room itself was perfect, maybe the bed needs to be changed but that’s all.
Stayed 1 night in May 2024

8/10 Good

Candace

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
We quite enjoyed our stay at SilverSands, the location on 5th ave was great though it was a bit loud during the weekends at night. The room itself was a little dirty but for the price we paid we weren’t expecting a 5 star hotel. We felt safe in this hotel as it has an exterior door at the bottom of the entry stairs. Overall if you’re looking for a budget hotel we do reccomend! We suggest walking down to 30th ave for the best street food and MUCH cheaper prices than an 5th ave :) there’s lots of little taco stands and other food places on 30th and all the streets between 5th and 30th. There is also a Sunday market on I think 54th street!!
Stayed 6 nights in Mar 2024

6/10 Okay

Miguel

Place was nice smelled a little like moldy after u left for a long time and no windows other then that the place was nice clean
Stayed 7 nights in Feb 2024

10/10 Excellent

Jose

Stayed 2 nights in Dec 2023

2/10 Terrible

Mar

Disliked: Amenities, property conditions & facilities
I complained about the lights not working properly and they said they would fix them and they did not. The towels were old and had holes. The sheets were very stained and old. The pool had no water in it. I did not have hot water in the kitchen so I could not do my dishes and could not use my cookware( I bought groceries and couldn’t eat them with the conditions) the property was not as described at all. I asked for a refund and to change rooms or anything to make it more comfortable but they said no. The communication was horrible, had to use a translation app to ask questions and they were never replied to in an understandable way. The fridge water machine was also broken. The door locked with a single push lock and felt very unsafe. People would look in my window at night as I could not move the shade down. I did not have my room cleaned the first four days as they never supplied me with a ‘cleaning sign’ so my room was disgusting with the dirty dishes and sand everywhere. Nobody told me I had to run the water in the shower for 10 minutes before it got hot so I had cold showers as well. They did not supply shampoo until the room was finally cleaned. The wifi worked well, but that was about it.
Stayed 6 nights in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, room comfort
Great room and only $40 a day
First night air wasn’t working moved us to a different room then fix everything next day great patio over 5th ave room was big
Stayed 3 nights in Jan 2024

2/10 Terrible

Kevin

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Jahzeel

Traveled with family
Disliked: Cleanliness, amenities
The A/C didn't work, the toilet didn't flush. The bed was uncomfortable, hard pillows. The kitchen was dirty, there was trash in the planters in the balcony. The balcony sliding door was craked, and looked unsafe. Plus it moved with the wind...
Stayed 1 night in Jan 2024

4/10 Poor

Eugene

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

2/10 Terrible

Cindy, Coon Rapids

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Black mold in bathroom. Bed had no blankets just a top sheet. Very disappointed
Stayed 1 night in Dec 2023

2/10 Terrible

JENNIFER

Stayed 13 nights in Oct 2023

6/10 Okay

kellie

Stayed 3 nights in Oct 2023

2/10 Terrible

Jorge

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty, unsafe and the furniture old and with moldy
Stayed 20 nights in Oct 2023

10/10 Excellent

nelson

Liked: Cleanliness, property conditions & facilities
good location
Stayed 1 night in Aug 2023

2/10 Terrible

MILAGROS

Traveled with family
Disliked: Cleanliness, room comfort
STAY AWAY!
I have never seen such a HORRIBLE DIRTY HOTEL like this one. No receptionist, just some whatsapp # and had to wait 45 minutes to than be led to a room with dirty sex stained sheets, an ac that leaks over the bed, dirty grimy sliding glass windows with a large crack in in. Fish smelling fridge, fingerprints on coffee pot, was told there was no cleaning crew and the owner to the hotel could care less. The man who let us into the room was just hired 2 days prior. THIS HOTEL SHOULD NOT BE LISTED IN ANY WEBSITE. yes the area was convenient but then again, crack houses are cleaner. You choose.
Stayed 4 nights in Jul 2023

8/10 Good

Cliff

Stayed 1 night in Jul 2023

8/10 Good

Darren

Stayed 1 night in Jun 2023

6/10 Okay

Darren

The air conditioner required a bucket. You could hear it dripping throughout the night. The towels have holes and multiple stains.
Stayed 1 night in Jun 2023

6/10 Okay

Erika

Stayed 3 nights in May 2023

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El lugar es muy bonito, excelente ubicación a un precio muy accesible.
Stayed 1 night in Apr 2023

4/10 Poor

Susan

Property is in a prefect location. The wifi was non-existant. I had to sit at the bar across the street to work. The windows were covered with dark drapes that don't move. Adequate kitchen. If you don't need wifi or use the room much, it's in a good location.
Stayed 3 nights in Feb 2023

6/10 Okay

Eli

Traveled with partner
For the price i paid i cant complain too much. Especially i stayed for one night. But the room itself looked nice had a big fridge, small tv, but was a little run downed. Not sound proof. Hot water was not very hot. The towels are of pour quality. The bed came with no covers only bed sheet. The staff was not very helpful did not speak one word in english. But if you are on a budget and dont mind about very clean room then could be worth it. For one night i could do it, but for a week dont think i would have enjoyed.
Stayed 1 night in Feb 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort
Tragic
Absolute dump. Nothing works properly, not one single thing, shower was disgusting, kitchen tap was leaking, light bulbs were randomly either white, yellow or blown out. Door did not shut properly, sliding door n the shower did not slide, towel hanger was broken so one could not actually hang the towel, sink faucets were inverted (they close the way all normal faucets open), bed sheets were worn out, rooftop "pool" was abandoned, etc. An endless list of misery, just avoid this place, any review saying this is a decent stay was written by either a homeless person or an employee, otherwise it is beyond me how can anyone rate this a bearable stay. The neglect on this place is just depressing. Also, employees are the lowest quality people you can possibly imagine, noisy and annoying. Needles to say they do not speak any english.
Stayed 5 nights in Jan 2023

8/10 Good

Tammy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great central location. Good sized room. Nice staff (Robert). You can walk just about anywhere from the motel. Its a short walk tobthe beach and they give you access to Martina Beach Club. Win-win!
Stayed 8 nights in Oct 2022

2/10 Terrible

Moises

Business traveler, Traveled with partner
Nobody was in the lobby and we could not check in, nobody answered the phone either
Stayed 1 night in Jul 2022

4/10 Poor

Elzbieta

Traveled with family
Disliked: Amenities, property conditions & facilities
The property is not in the best condition. There is a problem with plumbing. The toilet is very noisy and does not flush properly each time or sometimes not at all. When I woke up at 7am there was no running water (not a drop). It was turned back on at 11am. So be prepared not to be able to shower in the morning. The bed sheets and blankets are worn out. The administration does not speak any English. Luckily I reserved the hotel only for 1 night. The location is very good. The hotel might be fine for young people on tight budget who party at night and wake up late, so they would not be affected by lack of running water in the morning.
Stayed 1 night in Apr 2022

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Michael

Liked: Room comfort
It was worth the price
Humidity on the wall, not very clean, nice and big and great location
Stayed 1 night in Nov 2021

10/10 Excellent

Jacob

Stayed 2 nights in Jan 2021

4/10 Poor

Violetta

Traveled with family
Disliked: Cleanliness, room comfort
Great location but condition very disappointing
Positive points: good location, affordable, nice man at the front desk, good fridge Now for the negatives (please take it as constructive criticism and an opportunity to improve for the future): 3 out of 4 cups were cracked, frying pan was black and had Teflon coming off. Neither could be exchanged. No cooking space in the kitchen. We had to put the toaster on the floor. Dust collected on the walls and ceiling. Bathroom has mould. Towels need changing (they are no longer white). Shower door is broken. No toiletries provided accept for hand soap. Our room had NO WINDOWS but I know other rooms did.
Stayed 4 nights in Jan 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
As of 2/26/2020 there’s construction right next door that starts at 8am till about 6pm everyday. I don’t think it will be finished anytime soon. It’s loud and it’s impossible to rest or stay in the room once construction starts. This hotel is located at the end of all the shops and street stalls on 5th ave. Ive only been PDC once before and spend about 1hr in the beginning part of 5th ave. For some reason I thought these shops and stalls would extend the entire 5th ave but that’s not the case. There’s only houses and few restaurants after that. My other complaints about the property is the same as some previous reviews. Rooms is located in the 2nd and 3rd floor with no elevator. It was ok for me to bring my 40+ lb luggages to the 3rd floor but I can see that being an issue for some people. Water/plumbing is a major issue here. You have very little hot water and low water pressure, it also only last for maybe about 5 minutes. The toilets takes about 5min to fill the tank. You must also plug the shower once you finished if not the entire bathroom/room will smell like crap and it’s bad for your health as well. Whoever did the plumbing didn’t know what they were doing. You must use keys to leave and get back in the property and room. It was ok for a day or two but gets super annoying after. The pool? Is a 6 person tub. The only thing I liked about the property is the rooftop that’s lit till 11pm and the friendly hotel staff. Everything else is ok. I did switches to another hotel
Stayed 10 nights in Feb 2020

8/10 Good

Verified traveler

Stayed 1 night in Jan 2020

10/10 Excellent

Jim, Springfield, VA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was most convenient. I was about 300 feet from the dental office I was visiting.
Stayed 9 nights in Aug 2019

6/10 Okay

Kin, California

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, cute folded towels daily, coffee pot and coffee in the room, cute roon Cons: 3 story walk up, staff turned off ac twice so we came back to a stuffy room, pan provided smoked the room before cood was even half cooked, low water pressure in the shower
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price. Clean, comfortable rooms in a great location.
Stayed 1 night in May 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
The Hotel is 4 blocks away from the beach, no elevator and very noise.
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevator so coming in with a lot of suitcases was rough but at least they gave me a room on the 1st floor.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
First off the pictures listed on Expedia are a scam, the property does not have a pool, nor is it near the beach or ocean front. The beach is about 20 minutes away, walking distance. The lobby is non existent, it’s a desk by the stairs. An early check in cost me almost the price of a night not to mention the lizards that were all over the room! The staff was very friendly which is the only reason why I won’t give it a one star.
Stayed 3 nights in Mar 2019

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute, cozy and affordable
The hotel is small and cozy, close to the beach, restaurants and night life. The room has everything you might need at an afordable price.
Stayed 4 nights in Oct 2018

6/10 Okay

karina

Stayed 7 nights in Mar 2024

8/10 Good

Lucía

Traveled with partner
Liked: Cleanliness, amenities
Se encuentra sobre la 5ta avenida de Playa del Carmen y tienes todo muy cerca, excelente atención del personal que atiende.
Stayed 2 nights in Feb 2024

2/10 Terrible

Angel

Disliked: Cleanliness
Stayed 2 nights in Jan 2024

2/10 Terrible

Elizeth, cdmx

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hacen cargos sin aviso , cobran doble los impuestos que supuestamente ya van incluidos en el precio , según la app ,y no funcionan varias cosas en el hotel,las toallas que ponen estan bastante rotas ,solo el personal muy atento la señorita de recepción, de ahi en fuera le hace falta mucho mantenimiento al hotel
Stayed 8 nights in Jan 2024

6/10 Okay

Felipe

The contact number´s which is on the front gate takes too long to respond, i was waiting two hours to get information about how to access, because the fron door was locked.
Stayed 1 night in Jan 2024

2/10 Terrible

Baptiste

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
La chambre était extrêmement sale. Il y avait de la sauce sur le meuble de télévision, des toiles d'araignées au plafond, la porte de la douche ne fermait pas, la fenêtre de la douche est moisit et la poubelle de la salle de bain est rouillée. Il y avait une odeur insupportable dans la chambre et des travaux dans l'entrée alors que nous sommes arrivés un samedi soir. L'odeur de vernis empestait tout l'étage. Nous avons demander pour être changé de chambre, mais la deuxième n'était pas mieux. L'hôtel n'a pas de réception. Il faut monter des escalier étroit où passe à peine la valise, pour arrivé au premier étage puis il faut chercher quelqu'un pour avoir la moindre information. L'hôtel n'est pas visible depuis la route mise à part une petite enseigne. L'adresse donné n'est pas celle de l'hôtel mais celle du carrefour voisin. Le seul point positif est que le logement est situé dans la rue principale mais à l'opposer du centre d'intérêt. Ce qui pourrait permettre de dormir en silence si le frigo ne faisait pas autant de bruit.
Stayed 2 nights in Jan 2024

6/10 Okay

ISAIAS

Traveled with family and small children
Dificultad para encontrarlo el hotel,ya que se ubica en un segundo nivel, debajo hay otro tipo de negocio, en la recepciòn un poco de incomodidad ya que escanean nuestra identificacion, lo cual contrasta con el resto de hoteles donde solo con llenar un formulario es suficiente.
Stayed 1 night in Jan 2024

10/10 Excellent

citlali

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
La atención y la ubicación

6/10 Okay

MARIA ELENA

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

CESAR ALBERTO

Liked: Cleanliness, amenities, property conditions & facilities
Muy buena atención, muy recomendable
Stayed 2 nights in Oct 2023

6/10 Okay

Lucero

Traveled with family
Me llamo mucho la atención que al momento de apagar el foco que está sobre la cama nunca funcionó? Pero en las noches y todo oscuro sólo se miraba una luz roja !!!!!!!
Stayed 2 nights in Oct 2023