Chao Square Tours

I liked the hotel and the rooms; it was affordable. However, I didn’t like the way the lady at the reception talked to me like she was the owner of that place. Please train your staff in customer service. Also, she refused to accept my U.S. passport, and I had to pay taxes for my stay, even though I told them my entry date to Peru. Their excuse was that it’s because I’m Peruvian. I am both Peruvian and American, I have dual citizenship and live in the U.S. I’ve never had these problems with Costa del Sol or any other hotel in Peru.

Lovely staff, great breakfast, convenient location. There were some minor cleanliness issues with the bedsheets (stains), but I am sure the hotel will pay closer attention to this. Overall, a great experience.

Great location. But do not pay extra for the upgraded room - example, the suite that offers the big bathtub. It looks like a nice bathtub, except that the water comes out soooooo slowly it would take days to fill up - making it unusable. The bathtub had a layer of dust all around it, so clearly it was unusable for previous tenants as well. The dining room is nice - if you're there during the "correct" hours. Otherwise, don't expect to get a beer or a glass of wine. No one is there and everything is locked. And when you go to the front desk to ask, they look at you like you're crazy. The best part of the stay was the bartender from Venezuela. He was lovely and interesting to talk to. He introduced us to another Venezuelan couple who live down the road. And the wife makes the best brownies!!!