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Hotel & Spa La Mansión del Burro Azul

3.5 star property
Family-friendly hotel with a full-service spa connected to the convention center in Querétaro

Choose dates to view prices

Travelers find genuine relaxation at Hotel & Spa La Mansión del Burro Azul, a welcoming retreat for families near Santa Rosa de Viterbo Temple. The property offers a sauna, steam room, and massage services, with a café serving coffee to start the day.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Spa
  • Housekeeping
  • Laundry
  • Free WiFi
  • Business services

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Yard
Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton linens
  • 64 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds | Egyptian cotton sheets, premium bedding, down comforters

Classic Room, 2 Double Beds

8.6 out of 10
Excellent
(7 reviews)

Highlights

Yard
Soundproofed
Individually furnished
Individually decorated
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 86 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Egyptian cotton sheets, premium bedding, down comforters

Standard Room, 1 Double Bed

Highlights

Yard
Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 86 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Standard

Egyptian cotton sheets, premium bedding, down comforters

Double Room Standard

  • 172 sq ft
  • Sleeps 2

View all photos for Double Room Standard

Egyptian cotton sheets, premium bedding, down comforters

Double Room Standard

  • 387 sq ft
  • Sleeps 2

View all photos for Quadruple Suite Junior

Egyptian cotton sheets, premium bedding, down comforters

Quadruple Suite Junior

  • 387 sq ft
  • Sleeps 4

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About the neighborhood

Map
Ignacio Altamirano Sur #35, Centro Historico, Querétaro, QUE, 76000

What's nearby

  • Plaza de Armas - 5 min walk - 0.3 miles
  • Zenea Garden - 7 min walk - 0.4 miles
  • Alameda Hidalgo Park - 7 min walk - 0.4 miles
  • Aqueduct of Santiago de Querétaro - 10 min walk - 0.6 miles
  • Josefa Ortiz de Domínguez Auditorium - 14 min walk - 0.8 miles

Getting around

  • Queretaro Intl. Airport (QRO) - 37 min drive

Restaurants

  • ‪Trattoria La Nonna - ‬4 min walk
  • ‪Dodo Café Cóctel Bar - ‬4 min walk
  • ‪Hotel Patio Santiago - ‬3 min walk
  • ‪Cafeteria La Palma - ‬4 min walk
  • ‪Tudor Cocktail Club - ‬4 min walk

About this property

Hotel & Spa La Mansión del Burro Azul

Family-friendly hotel near Autonomous University of Querétaro
Located close to Theater of the Republic and Neptune Fountain, Hotel & Spa La Mansión del Burro Azul provides a coffee shop/cafe, dry cleaning/laundry services, and a full-service spa. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage, reflexology, or a body treatment. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Limo/town car service, massage treatment rooms, and tour/ticket assistance
  • Coffee/tea in the lobby, luggage storage, and newspapers in the lobby
  • Concierge services, smoke-free premises, and a computer station
Room features
All guestrooms are individually furnished, and boast comforts such as premium bedding and pillow menus, as well as perks like late night room service and free WiFi.
Extra conveniences in all rooms include:
  • Egyptian cotton sheets, Select Comfort beds, and down comforters
  • Bathrooms with hydromassage showers and designer toiletries
  • 40-inch flat-screen TVs with cable channels and DVD players
  • Private yards, ovens, and stovetops

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Dec 9 - Dec 10
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 33 km
  • Shopping center shuttle (surcharge)
  • Limo/town car service

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • DVD player
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Living room
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Computer station

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Built in 2017
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Late-night room service
  • Oven
  • Stovetop

More

  • Access via exterior corridors
  • Free weekday newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Living room
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:30 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 800 per vehicle (roundtrip)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPal
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Moss Hotel Queretaro
Mansion Burro Azul Hotel
Mansion Burro Azul Hotel Queretaro
Moss Hotel Spa
& Mansion Burro Azul Queretaro
Hotel Spa La Mansión del Burro Azul
Hotel & Spa La Mansión del Burro Azul Hotel
Hotel & Spa La Mansión del Burro Azul Querétaro
Hotel & Spa La Mansión del Burro Azul Hotel Querétaro

Frequently asked questions

Is Hotel & Spa La Mansión del Burro Azul pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel & Spa La Mansión del Burro Azul?

As of Dec 8, 2025, prices found for a 1-night stay for 2 adults at Hotel & Spa La Mansión del Burro Azul on Dec 16, 2025 start from $59.43, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Hotel & Spa La Mansión del Burro Azul?

Check-in start time: 1:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Hotel & Spa La Mansión del Burro Azul?

Check-out is at 1:00 PM. Late check-out is available for a fee (subject to availability).

Does Hotel & Spa La Mansión del Burro Azul provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 800 per vehicle applies.

Where is Hotel & Spa La Mansión del Burro Azul located?

This family-friendly Querétaro hotel is located near the airport, within a 15-minute walk of Theater of the Republic, Neptune Fountain, and Santa Rosa de Viterbo Temple. Franciscan Missions and Autonomous University of Querétaro are also within 2 mi (3 km).

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Hotel & Spa La Mansión del Burro Azul Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 216 out of 442 reviews
Rating 8 - Good. 124 out of 442 reviews
Rating 6 - Okay. 69 out of 442 reviews
Rating 4 - Poor. 19 out of 442 reviews
Rating 2 - Terrible. 14 out of 442 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Martha

The place is absolutely beautiful and original.
Stayed 1 night in May 2025

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, the hotel was clean and the beds were very comfy.
Stayed 1 night in Jul 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, food and spa was excellent.Service was amazing. Loved the stay!

6/10 Okay

Carlos

Disliked: Staff & service, amenities
Location
Stayed 1 night in Dec 2024

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean and accessible to train station

8/10 Good

leticia

Liked: Cleanliness, staff & service
Very nice property but it need some up keeping
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Interesting place not too far from historic district, but the spa is close to non existent, no sauna, hot tub, etc, no massage availability on the day of check in. Still waiting for massage. Will see how it is…
Stayed 1 night in Sep 2023

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very bad experience, they told me I could place thing in the refrigerator that is shared and then they took my things out and placed them on the floor .the roof area that is sold on Expedia like a nice place to relax and enjoy the view they have everything closed and they dont allow u to be there.the sitting area is very dirty and the jacuzzi is nasty !honestly this is like an abandoned hotel !staff is not friendly at all ! I normally book with Expedia because it’s always amazing and they only have the best of the best but today is very bad !
Stayed 1 night in Oct 2023

8/10 Good

Joanna Carolina

Liked: Cleanliness, property conditions & facilities
Todo muy bien. Centrico y limpio
Stayed 2 nights in Aug 2025

10/10 Excellent

Angélica

Liked: Cleanliness, staff & service, property conditions & facilities
Muchas gracias, por ayudarme con mis papas de la 3ra edad, fueron muy amables y pacientes con ellos. Mil veces lo recomiendo. Gracias!!
Stayed 1 night in Oct 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Habitación limpia
Stayed 1 night in Oct 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del personal antes, durante y después siempre es cálida y amable, se siente en casa estar en la mansión
Stayed 2 nights in Sep 2025

10/10 Excellent

LORENA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospedaje Ideal para descansar, muy cerca del centro, servicio de 10
Stayed 3 nights in Aug 2025

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilo. Buena estancia
Stayed 2 nights in May 2025

8/10 Good

Dariela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación excelente, un poco deteriorado en comparación con las fotos.
Stayed 1 night in May 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 2 nights in Feb 2025

10/10 Excellent

Christian mayela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La comodidad y ame el servicio de spa
Stayed 2 nights in Jan 2025

10/10 Excellent

Dog

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy bonita y el personal es muy amable
Stayed 1 night in Sep 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran atencion, delicioso desayuno y bonitas vistas
Stayed 1 night in Dec 2024

8/10 Good

Verónica Raquel

Liked: Cleanliness, staff & service

Agradable

El hotel es céntrico y nos permitió acceder a diferentes zonas turísticas, la atención del personal fue muy amigable y atenta.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar muy tranquilo y la atención es relativamente eficiente, una excelente ubicación para pasear en el centro de Querétaro.
Stayed 2 nights in Dec 2024

8/10 Good

Sarai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general lindo
Stayed 2 nights in Dec 2024

6/10 Okay

Reynaldo Miguel

Liked: Cleanliness, staff & service

Solo para descansar, no esperes más.

Habitación descuidada, muebles en mal estado. Escalera un poco peligrosa.
Stayed 2 nights in Nov 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy tranquilo
Stayed 1 night in Nov 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente relación calidad/precio. Personal muy amable. Harto recomendable.
Stayed 2 nights in Nov 2024