2 outdoor pools, sun loungers
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Reviews of Agua Caliente Casino Rancho Mirage

4 out of 5
Agua Caliente Casino Rancho Mirage
32-250 Bob Hope Drive, Rancho Mirage, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 732 out of 1004 reviews" "
Rating 8 - Good. 172 out of 1004 reviews" "
Rating 6 - Okay. 44 out of 1004 reviews" "
Rating 4 - Poor. 23 out of 1004 reviews" "
Rating 2 - Terrible. 33 out of 1004 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Very well appointed property. Quiet rooms and great amenities, restaurants, and cafe on site.
Stayed 2 nights in Mar 2024
Response from Collin on May 23, 2024
Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Too far from downtown
Stayed 2 nights in May 2024
Response from Collin on May 23, 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

KHAJAG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Collin on May 23, 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice room and pool.
Stayed 1 night in Apr 2024
Response from Collin on May 15, 2024
Thank you for the 4-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Collin on May 16, 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Shohreh, Van Nuys

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and staff were friendly. The check in was easy. We spend the mothers day weekend there. Even though we arrived early, but they let us check in to our rooms.
Stayed 1 night in May 2024
Response from Collin on May 15, 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in May 2024
Response from Collin on May 14, 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

8/10 Good

Irina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty and convenient for parking, restaurants and elevator to go to the rooms
Stayed 1 night in May 2024
Response from Collin on May 14, 2024
Thank you for the 4-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Ralph E, NORTH HOLLYWOOD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be coming back!
Stayed 2 nights in May 2024
Response from Collin on May 14, 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

wendy

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel great staff wonderful food, room fabulous
Stayed 3 nights in May 2024
Response from Collin on May 14, 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Collin on May 14, 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

4/10 Poor

Teruyuki, Honolulu

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Collin on May 14, 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. If you can be more specific regarding your rating, that would be helpful as we want to ensure it is addressed. Once again, thank you, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Jae Ryong, Vista

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and everyone is very friendly
Stayed 2 nights in May 2024
Response from Collin on May 10, 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Doug

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a very pleasant experience, I was a little surprised at the cost of a beer while playing blackjack.
Stayed 1 night in May 2024
Response from Collin on May 7, 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback, which help us improve our service standards. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was great!
Stayed 3 nights in Apr 2024
Response from Collin on May 4, 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

letiesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Collin on May 3, 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

eric

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Collin on May 1, 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

8/10 Good

Yer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice n at the center of where we were heading
Stayed 2 nights in Apr 2024
Response from Collin on Apr 30, 2024
Thank you for the 4-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Judiann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Collin on Apr 30, 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Collin on Apr 30, 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

8/10 Good

Diane, Albuquerque

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Collin on Apr 30, 2024
Thank you for the 4-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Mario A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gaming
Stayed 1 night in Apr 2024
Response from Collin on Apr 27, 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Amalia B.

Stayed 1 night in Apr 2024
Response from Collin on May 14, 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Selena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at check in and check out were great! We arrived early and checked out late, and were still able to enjoy the amenities. Our favorite part of the resort was the pool and staff at wet bar. Also enjoyed our dinners at 360 Sports. Thanks for such a relaxing babgmoon!
Stayed 2 nights in Apr 2024
Response from Collin on Apr 23, 2024
Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Hilda

Liked: Cleanliness, amenities
Great place to stay
Stayed 1 night in Apr 2024
Response from Collin on Apr 23, 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Roza

Traveled with family
I love staying that property
Stayed 1 night in Apr 2024
Response from Collin on Apr 23, 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Elisabeth

Stayed 2 nights in Apr 2024
Response from Collin on May 9, 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is genuinely nice, helpful and professional. I will be back.
Stayed 1 night in Apr 2024
Response from Collin on Apr 19, 2024
Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Susan, Honolulu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casino, clean rooms and convenient.
Stayed 1 night in Apr 2024
Response from Collin on Apr 19, 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Premchand

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love that it is now a non smoking casino and it makes a world of difference. i also love that the swimming pool was heated
Stayed 1 night in Apr 2024
Response from Collin on Apr 18, 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience staying at the property this weekend. We stayed at the hotel while attending the Coachella festival. We were greeted by Jordan, who was incredibly nice to deal with. He made sure we got into our rooms right away and was very accommodating. He even went out of his way to give us recommendations of bands to see while attending the festival! The rooms were very clean. The staff were all very nice and professional. Overall, we had a great experience and would definitely stay here again. Thanks Jordan!
Stayed 3 nights in Apr 2024
Response from Collin on Apr 17, 2024
Thank you for taking the time to share your feedback regarding your experience. We greatly appreciate the comments regarding your experience and will share them with our team. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Collin on Apr 18, 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Collin on Apr 17, 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice concert area
Stayed 1 night in Apr 2024
Response from Collin on Apr 16, 2024
Thank you for the 4-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

6/10 Okay

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had the best time. Sunshine and a pool, what’s not to like! The cleaning staff was amazing and the turn-down service really appreciated. My only complaint is that the walls must be pretty thin. Our neighbor was yelling/swearing, moaning and shouting all night long! My daughter and I barely slept for two nights in a row. Now and then he was quiet, hence why we didn’t call security or anything. The lack of sleep impacted our stay for sure. And the check out staff only offered their apologies, nothing else. Otherwise I would love to come back again!
Stayed 3 nights in Apr 2024
Response from Collin on Apr 16, 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We greatly appreciate the comments regarding your experience and will share them with our team. Once again, thank you and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Collin on Apr 13, 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

8/10 Good

Ramandeep

Traveled with partner
Liked: Cleanliness, staff & service
Staff was great, dining options are great. The room’s headboard could be cleaned better and the sofa but other than that everything was fine :)
Stayed 2 nights in Apr 2024
Response from Collin on Apr 12, 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We greatly appreciate the comments regarding your experience and will share them with our team. Once again, thank you and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

catherine, RIALTO

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with the staff and location and facility
Stayed 1 night in Apr 2024
Response from Sydney Stravolo on Apr 11, 2024
Thank you for taking the time to provide us with such positive feedback. We are excited to know that you enjoyed your stay! We hope to welcome you back soon!

10/10 Excellent

Jennifer, BAINBRIDGE ISLAND

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing!!!!
Stayed 2 nights in Mar 2024
Response from Collin on Apr 9, 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Lore J

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The rooms are spacious, clean and far exceeded my expectations!
Stayed 1 night in Apr 2024
Response from Collin on Apr 9, 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Heather, Snohomish

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and well maintained. Staff is friendly and accommodating.
Stayed 3 nights in Apr 2024
Response from Collin on Apr 9, 2024
Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Marlene, Whittier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Collin on Apr 9, 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing! Very clean!
Stayed 1 night in Mar 2024
Response from Collin on Apr 9, 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Natalya, Irvine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional and the room was great. Hotel had a clean and modern look and does feel as a resort. It was fairly quiet, though we could still hear people talking in the hallway and a group of bikers exiting highway 10 but it was way quieter than any roadside hotel I stayed at before. We used the pool and hot spa with the towel service, everything was clean and pleasant. The Cafe food was really good as well.
Stayed 1 night in Apr 2024
Response from Collin on Apr 9, 2024
Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Kathleen, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 3 nights in Mar 2024
Response from Eddie on Apr 4, 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Veronica, valley Village

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at Hotel Agua Caliente Resort, Casino, and Spa, and I must say it was a truly wonderful experience from start to finish. The staff were incredibly attentive, ensuring that every need was met with a smile and professionalism.The hotel itself is both beautiful and expansive, offering a luxurious retreat that exceeded my expectations. The rooms were comfortable, well-appointed, and provided all the amenities one could ask for.A special highlight was the casino, where my mother-in-law had an absolutely fantastic time. She was thrilled with the variety of games and the lively atmosphere, making her visit truly memorable.Overall, this was our first time visiting Hotel Agua Caliente, and it certainly won't be our last. I wholeheartedly recommend this resort to anyone looking for a top-notch experience filled with comfort, entertainment, and exceptional service.
Stayed 2 nights in Apr 2024
Response from Eddie on Apr 4, 2024
Thank you for the rating. We greatly appreciate your comments and feedback, which only help us improve our service standards. Your comments will be shared with our management team. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Giovanni, Norwalk

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and spacious. Check in was prompt and every one was very pleasant and polite.
Stayed 1 night in Mar 2024
Response from Eddie on Apr 2, 2024
Thank you for the rating. We greatly appreciate your comments and feedback, as this only helps us improve our service standards. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Brenda

Stayed 1 night in Mar 2024
Response from Collin on Apr 23, 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Susan, kentland

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the view of the mountains, the landscaping was beautiful. Our room was very clean and spacious. Staff were amazing.We didn’t use the restaurants because the computers were down on one day and then when we went again to the Waterscape there was a 30-45 min wait at breakfast time. We did use room service twice and that was very nice
Stayed 4 nights in Mar 2024
Response from Collin on Mar 30, 2024
Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We look forward to welcoming you back to Agua Caliente.

2/10 Terrible

Rodolfo

Traveled with group
Disliked: Amenities, property conditions & facilities
The room was over rated for the price on a week day. You might as well go to Vegas for a $400 room
Response from Collin on Mar 28, 2024
We greatly appreciate your comments and feedback, which only help us improve our service standards. Your comments will be shared with our management team.