Front of property

Reviews of Hôtel Levesque

4 out of 5
Hôtel Levesque
171 Rue Fraser, Rivière-du-Loup, QC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1070 out of 1571 reviews" "
Rating 8 - Good. 381 out of 1571 reviews" "
Rating 6 - Okay. 79 out of 1571 reviews" "
Rating 4 - Poor. 26 out of 1571 reviews" "
Rating 2 - Terrible. 15 out of 1571 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff super helpful, very clean, and close to everything.
Stayed 1 night in May 2024
Response from La Réception on May 21, 2024
Hi, Thank you for the review! Hope we get a chance to see you again in our establishement!

10/10 Excellent

Chun Xia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quite and clean. Friendly staff.
Stayed 1 night in May 2024
Response from La Réception on May 21, 2024
Hi, Thank you for the review! We're glad you liked it. Hope to see you again!

8/10 Good

Barry, Ottawa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern with good facilities on site, including a Starbucks.
Stayed 1 night in May 2024
Response from La Réception on May 21, 2024
Hi, Thank you for the review! Hope to see you in our establishment again!

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Stayed 1 night in May 2024
Response from Pierre on May 17, 2024
Thanks for the comment. Take care

10/10 Excellent

Colin, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a view of the water. Comfortable beds. Great good with very friendly staff
Stayed 1 night in May 2024
Response from Nadine on May 15, 2024
Hi,We're glad you fully enjoyed your stay in our hotel.We always do our best to meet the expectations our the customers. Hope to see you again soon. Best regards.

10/10 Excellent

EDGAR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in May 2024
Response from La Réception on May 12, 2024
Thank you for your feedback. We are glad to know that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

EDGAR

Liked: Property conditions & facilities
Great service
Stayed 1 night in May 2024
Response from La Réception on May 12, 2024
Thank you for your feedback. We are glad to know that you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Ronald, Newmarket

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from La Réception on May 12, 2024
Merci de votre retour. Nous sommes heureux de savoir que vous avez aimé votre séjour. Au plaisir de vous revoir!

8/10 Good

Jean-Louis

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freindly and Quiet Easy access
Stayed 1 night in May 2024
Response from Pierre on May 10, 2024
Thanks for the comment. Take care

8/10 Good

Lucas

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Pierre Bariou Superviseur Réception on May 8, 2024
Nous vous remercions pour cet excellente note. Nous la partagerons à l'ensemble de l'équipe qui sera ravi de vous retrouver lors de votre prochain passage sur Rivière-du-Loup.Cordialement

10/10 Excellent

Nicole

Traveled with family
nice place, relaxing
Stayed 1 night in May 2024
Response from Pierre on May 7, 2024
Thanks for your comment. Take care

10/10 Excellent

Constance

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Free and safe parking and an excellent restaurant La Grille. It’s also great to have a Starbucks in the hotel for early morning convenience
Stayed 1 night in Apr 2024
Response from Pierre on May 6, 2024
Thanks for the comments. We apprecieted. Hope to see you soon..

6/10 Okay

Judy, Ottawa

I saw two pools on the listing and was surprised the spa pool shown is an additional cost. It was closed when I arrived. The smaller pool was good for my aquafitness exercises after a 7 hr drive. The light went off while I was in the pool. Used towels were on chairs and the floor. No fresh towels were there so I took one from the fitness room. Keurig works. No complimentary water or microwaves. For the price I am not impressed. Tomorrow night I am paying $90 and it includes continental breakfast and a pool.
Stayed 1 night in May 2024

6/10 Okay

Barry, Ottawa

Traveled with family
Liked: Cleanliness, staff & service
Very clean, modern. Great, friendly, helpful front desk staff.But they clearly don’t want guests to eat in their rooms - fridge but no microwave, plates, cutlery, table. New onsite Starbucks is terrific and convenient. The Spa is nice but just has a pool-size “hot tub” with two personal waterfalls and jets, a sauna and a cold rain shower. The separate swimming is too small for laps so good for kids.
Stayed 1 night in May 2024
Response from Pierre Bariou Superviseur Réception on May 4, 2024
We appreciate your feedback and we will share it with the rest of the staff. We would gladly welcome you back for your next trip through Rivière-du-Loup.Regards

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and new with beautiful views!
Stayed 1 night in May 2024
Response from Jessica on May 4, 2024
Good morning, we really appreciate you review and will let the housekeeping about it. See you soon in your next trip in our beautiful region

10/10 Excellent

Fionna, East Margaretsville

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service from Pierre at check-in with walking recommendations and hotel restaurant menu offerred to view upon request.
Stayed 1 night in May 2024
Response from Jessica on May 4, 2024
Thank you for your review. WE will transfer the the information et he will be happy about your review. Hope to see you soon.

10/10 Excellent

Deborah

Business traveler, Traveled with partner
We’ve been here before and love it.
Stayed 1 night in May 2024
Response from Nadine on May 3, 2024
Hi,We're so glad that you enjoy your stay every time you come in Riviere-du-Loup. Its always a pleasure to serve you.See you soon. Best regards.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Beds are really comfortable and the staff waa very helpful and friendly.
Stayed 1 night in Apr 2024
Response from Pierre on Apr 23, 2024
Thanks for these comments. Take care

10/10 Excellent

François-Léonce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Pierre on Apr 22, 2024
Merci pour la note. Portez vous bien

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities, amazing view, excellent staff and the "La Griffe" restaurant had a very good breakfast menu I did splurge for the spa and it was worth it :)
Stayed 1 night in Apr 2024
Response from pierre on Apr 15, 2024
Thanks for these comments. Take care. Hope to see you in a near future.

10/10 Excellent

Constance

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are modern and clean. The food at the restaurant is always terrific and the addition of Starbucks for morning coffee makes this the perfect place to stay when travelling. Parking is free and always convenient
Stayed 1 night in Apr 2024
Response from Pierre on Apr 11, 2024
Thanks for your comment. Take care

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited Quebec and we are driving back to NB. We decided to stay in this hotel. This place is worth your money, it’s clean, friendly staff , there’s a Starbucks in the main lobby , very close to the waterfall park and Parc de la point and super comfy bed. We are a little hesitant to book this hotel after booking a hotel in Quebec and feeling frustrated because we did not think it was worth what we paid for , but thankfully we still proceeded on booking this hotel and now this will be our favorite stop over everytime we go to Quebec.
Response from Pierre on Apr 8, 2024
Thanks for these comments. We appreciate . Take care.

2/10 Terrible

Linda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When I pulled back the sheets,there were stains on the sheets and they didn’t even look like they were changed. I called down to the front desk around 9:30 PM. The girl came up to our room and seemed really surprised to see the sheets stained like there were. She changed the sheets and told us she was sorry. The AC made so much noise cutting in and out. I asked for a discount for the room and they told me I booked through Expedia so they said they couldn’t do anything. 😡😡
Stayed 1 night in Apr 2024
Response from Laura on Apr 10, 2024
Thank you for reaching us. We are glad the situation has been resolved with our staff member who came to change the sheets. Regarding the AC, we are going to check it and make sur the problem is solved. Have you tried to reach the front desk? Finally, regarding the discount, since you paid online, we are not able to give you one. Again, we are sorry for the inconvenience, but we hope you will give us one more chance soon. Regards,

10/10 Excellent

Sean

Stayed 1 night in Apr 2024
Response from Pierre on Apr 25, 2024
Thanks for the note. Take care.

10/10 Excellent

paulo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nadine on Apr 4, 2024
Bonjour,Nous sommes heureux que vous ayez pleinement apprécié votre séjour au sein de notre établissement.Nous espérons vous revoir bientôt.Salutations.

10/10 Excellent

paulo

Stayed 1 night in Mar 2024
Response from laura on Apr 18, 2024
Merci pour le retour! Au Plaisir de vous revoir!

10/10 Excellent

Renee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and staff.
Stayed 1 night in Mar 2024
Response from Sophia on Mar 23, 2024
Thank for you nice comment. We look forward to see you again in our hotel!

10/10 Excellent

Mélissa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind to me
Stayed 1 night in Mar 2024
Response from Pierre Bariou Superviseur Réception on Mar 13, 2024
We thank you for this positif feedback. We would be glad to welcome you back for your next trip through Rivière-du-Loup.Cordialement

10/10 Excellent

Mélissa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clerk at the reception was very kind
Stayed 1 night in Mar 2024
Response from Pierre on Mar 12, 2024
Thanks Take care

6/10 Okay

Karyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller rooms but clean and comfortable bed. Heating system was loud. Overall ok! Good dining experience at the hotel restaurant and Starbucks on site!
Stayed 3 nights in Mar 2024
Response from Pierre on Mar 11, 2024
Thanks for your comments, they'll help to improve the customers experience. Take care

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk desk staff were friendly and helpful. My husband and son went to the restaurant and enjoyed a late evening nibble. Small pool - but actually perfect for young families.We were likely placed in the unofficial family section as I heard more than one crying baby, but it really just reminded me I did not have to attend to those babies and I slept fine overall.
Stayed 1 night in Mar 2024
Response from Pierre on Mar 11, 2024
Thanks for the note and the comment. We appreciate. Hope to see you soon. Take care

10/10 Excellent

Sébastien

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing experience
Stayed 1 night in Mar 2024
Response from Pierre on Mar 11, 2024
Thanks for the comment. Take care

10/10 Excellent

Michel

Traveled with family and small children
Très belle place. Nous avons été très bien accueillis avec gentillesse et professionnalisme.
Stayed 1 night in Mar 2024
Response from Pierre on Mar 8, 2024
Merci pour ces commentaires. En espérant vous revoir bientot.

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nadine on Mar 1, 2024
Bonsoir,Nous vous remercions pour votre très bon commentaire. Nous espérons que vous ayez pleinement apprécié votre séjour chez nous.Nous serons ravis de vous recevoir à nouveau au sein de notre établissement.Bonne fin de soirée.

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Pierre on Feb 21, 2024
Thanks for the note. Hope to see you soon.

2/10 Terrible

Leila

Stayed 1 night in Feb 2024
Response from Laura on Mar 21, 2024
Nous sommes désolés que vous n'ayez pas apprécié votre séjour. Cependant, sans détails, il ne nous est pas possible de comprendre votre déception. Contactez nous afin que nous puissions saisir les raisons. Bonne journée,

10/10 Excellent

Jean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from pierre on Feb 7, 2024
Merci pour la note. Portez vous bien

8/10 Good

Holly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very nice. Deposits were not immediately refunded at end of stay.
Response from Pierre Bariou Superviseur Réception on Feb 7, 2024
Thank you for taking the time to give us your feedback.We do apologize about the delay for the return of your deposit, but please understand that this delay is due to the banking system here in Quebec. Thank you for bringing this issue to our attention, we will try our best to improve the situation.Regards

10/10 Excellent

kurt

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from sophia on Feb 4, 2024
Un grand merci pour votre retour, nous espérons vous revoir bientot dans à Rivière-du-Loup.

10/10 Excellent

Sandie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Nadine on Feb 3, 2024
Bonsoir,Merci infiniment pour votre excellente note. Nous sommes heureux que vous ayez pleinement apprécié votre séjour chez nous.Au plaisir de vous revoir sous peu.

10/10 Excellent

Jessie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from sophia on Feb 4, 2024
Merci pour commentaire positif.

10/10 Excellent

Simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Pierre on Feb 1, 2024
Merci pour la note. Portez vous bien. En espérant vous revoir bientot

10/10 Excellent

William, North York

Liked: Cleanliness, staff & service, property conditions & facilities
I love this property.
Stayed 1 night in Jan 2024
Response from Nadine on Jan 30, 2024
Hi,We thank you for your excellent review. We hope you enjoyed your stay to the fullest. Hope to see you again soon.Best regards.

10/10 Excellent

Mark

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 1 night in Jan 2024
Response from The Front Desk on Jan 28, 2024
Hi Mark,Thank you so much for your feedback, we will share it with the rest of the team!Hope to see you again!

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have been there several times on the way to and from the east coast. Will continue to return.
Stayed 1 night in Jan 2024
Response from Pierre on Jan 24, 2024
Thanks for these comments. Take care.

10/10 Excellent

Nermin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from La Réception on Jan 19, 2024
Bonjour,On vous remercie de votre note, elle sera partagé avec le reste de l'équipe!Au plaisir de vous revoir dans notre établissement!

10/10 Excellent

Mireille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Pierre Boucher on Jan 16, 2024
Merci pour la note. C est apprécié. Portez vous bien.

10/10 Excellent

Pierre

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from La Réception on Jan 14, 2024
Merci pour le retour sur votre séjour. Au plaisir de vous revoir!

4/10 Poor

Stephane

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I was on the 1st floor. The floor was so cold you couldn't walk on it barefoot. Plus, the heater in the room would not allow you to turn up the temp. I was extremely surprised. I wanted a better hotel and paid for it. I was very disappointed.
Stayed 1 night in Jan 2024
Response from Laura on Jan 22, 2024
Hello, We are sorry you were disappointed. However, have you tried to call the front desk and give us the opportunity to help you ? The temperature is not supposed to be that low. Do not hesitate to contact the front desk and give more details. Regards,

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very clean and quiet, with very comfy beds!
Stayed 1 night in Dec 2023
Response from Pierre on Jan 8, 2024
Thanks for your comments. Hope to see you soon.