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Reviews of Russell Hotel

2 out of 5
Russell Hotel
80 London Road, Kent, Royal Tunbridge Wells, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 114 out of 302 reviews" "
Rating 8 - Good. 115 out of 302 reviews" "
Rating 6 - Okay. 55 out of 302 reviews" "
Rating 4 - Poor. 13 out of 302 reviews" "
Rating 2 - Terrible. 5 out of 302 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Alicia Nasir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small boutique hotel in tunbridge wells. Nice breakfast staff are fantastic super nice and friendly. We stayed here to be near friends that live local. Walkable to and from train station takes about 45 minutes or so to get a train to London.
Stayed 4 nights in May 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Good price, very convenient location. Free parking and a nice full English breakfast included. The staff were very friendly and accommodating. We enjoyed our stay and would book again.
Stayed 2 nights in May 2024

8/10 Good

Rich

Traveled with group
Liked: Cleanliness, staff & service
Stayed in a twin room which was a last minute booking for myself and a friend. Yes the hotel is dated and a bit quirky but it's welcoming with friendly helpful staff, has character and breakfast is included. Beds were comfortable with fresh white linen.

10/10 Excellent

James

Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Stayed 1 night in Feb 2024

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Ian

Liked: Staff & service
Great value for money
Stayed 2 nights in Jan 2024

10/10 Excellent

Ashfeka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Melissa

Disliked: Staff & service
Would not stay here again.
Stayed 5 nights in Dec 2023

10/10 Excellent

Ashfeka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Everything went well and the included breakfast was excellent
Stayed 3 nights in Dec 2023

6/10 Okay

Martin

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On arrival at the Russell hotel was a bit sceptical.. The building is a bit dated but l pleasantly surprised. Warm welcome by the owner. Our room was ground floor disability room prefect for me as l can't manage steps. The room was very clean, very comfortable beds with crisp white sheets. 3 pillows on each bed , white towels and soap and shower gel. Plenty of tea and coffee, the kettle was also clean. Smart TV hairdryer everything we needed for a comfortable day. We couldn't get a Uber soon sorted by the owner. For to mention on site bar for drink too. The breakfast plentyful tea coffee toasts real butter and Jams. Full English the sausage was very tasteful. We didn't wait long for breakfast either. I would definitely recommend staying there. We will return if we are in the area again. Many thanks to all the staff very pleasant and helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a warm room on the top floor with a fantastic walk-in shower
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Stayed 1 night in Dec 2023

10/10 Excellent

Sue

Traveled with group, Business traveler
Lovely clean friendly hotel in a great location The staff are very friendly and accommodating , the rooms warm and clean and very comfy beds, shower a little small but powerful ! The breakfast was very tasty ! Also has a car park which was a bonus !
Stayed 1 night in Nov 2023

6/10 Okay

Sharon

Traveled with partner
Liked: Cleanliness, staff & service
It was good for a quick night away. Room dated, you can hear the neighbouring rooms. Tiny tv. Loo felt unsafe to sit on. The bed had a plastic feel sheet under the bedsheet which was noisy and strange. Issues, but ok.
Stayed 1 night in Nov 2023

6/10 Okay

James

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
friendly staff, needs tlc
The staff were friendly and the breakfast was cooked to order and presented quickly. We had booked a twin room and was given a room with three singles. The room was very spacious but very tired and tatty. The corner of the floor in front of the shower had a puddle of slimey water.The mattress protector on the bed i used was a little stained and one of the chairs was wobbly and the vinyl was torn. the Russell hotel is a lovely building and so much potential. A little investment and i would be happy to return.
Stayed 1 night in Nov 2023

6/10 Okay

Sandra

Traveled with partner
Liked: Cleanliness, staff & service
Clean and tidy accommodation, decor tired. Breakfast very good.
Stayed 2 nights in Oct 2023

8/10 Good

Tom

Liked: Cleanliness, staff & service
Very friendly staff. Needs a bit of modernisation but served me well for a night out in town. Free parking and included breakfast was useful.
Stayed 1 night in Oct 2023

10/10 Excellent

Carina

Stayed 1 night in Oct 2023

8/10 Good

Jules

Stayed 2 nights in Oct 2023

10/10 Excellent

Ashfeka

Stayed 1 night in Oct 2023

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable overnight stay
This is the second time we have stayed at the Russell Hotel and once again found the staff most pleasant and extremely helpful. Our room, bed linen & towels were spotlessly clean and the inclusive breakfasts were delicious. Being so close to town, it is convenient if you wish to see a show at The Assembly Hall Theatre, browse the shops, meet friends or just explore Tunbridge Wells in general. Would have no hesitation in returning, should we visit this historic town in the future.
Stayed 1 night in Oct 2023

10/10 Excellent

Francis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have shared before and I am happy to confirm my previous post. The Russell hotel is a friendly and welcoming hotel. The staff are amazing and go out of their way to accommodate guests. I travel a lot around the South of England and will give 5 stars to this venue for comfort and value for money. Wish my stays could be longer.
Stayed 1 night in Oct 2023

2/10 Terrible

Denise

Stayed 1 night in Sep 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good. Would return again in the future.
Pleasant stay. Room: Quiet, clean, and well-appointed. Towels and bed linen: Clean and maintained. Shower: Even though the room was right at the top of the building, had plenty of hot water and sufficient pressure. Wireless internet: Fast and unfiltered. Fixtures, fittings, furniture, etc.: Clean and in good repair. Bed: Comfortable. Parking: straightforward. Staff: pleasant and helpful. Breakfast: fresh and of good quality (though the guy serving it seemed pretty busy). Check-in and check-out: easy and didn't require waiting around.
Stayed 2 nights in Sep 2023

6/10 Okay

Graeme

Stayed 5 nights in Sep 2023

10/10 Excellent

Victoria

Stayed 1 night in Sep 2023

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place; super friendly staff. Windows could use screens; thankfully staff had a fan we could use during the unusually late heatwave at the time. Excellent breakfast and easy parking.
Stayed 1 night in Sep 2023

8/10 Good

M

Stayed 1 night in Sep 2023

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is easily placed to walk to the town centre. The hotel was clean, basic and very friendly.
Stayed 1 night in Aug 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Very welcoming staff. Breakfasts were very well cooked and plenty for us. We had a large accessible room, the only drawback was to get to the room there were a few steps which I found difficult and this room would not be suitable for a wheelchair user. I believe there many be other accessible rooms available.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sarah

Stayed 1 night in Aug 2023

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Dated and worrying fire escape
The decore is very dated. However the most worrying thing is the lack of escape routes. We were on the top floor with only one staircase-escape route and you were so high up there was escaping from the window.
Stayed 1 night in Jul 2023

10/10 Excellent

Barry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was really friendly across the whole time I was there. Rooms were very big
Stayed 3 nights in Jul 2023

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service
Friendly welcome and quick check-in. This is essentially a B&B hotel, priced accordingly. Room was clean and had the usual facilities (kettle and tea/coffee making stuff, soap and shower gel, small but adequate TV). Bed was comfortable and I slept all night with no interruptions. My room was top floor (number 51) so a lot of stairs and I half expected problems with shower pressure and wifi range but no - the walk-in shower was plenty powerful enough and was still hot at 5:30pm and 8:30am, and the free wifi in the room was plenty fast enough for streaming (over 50Mb/sec download). The breakfast was generous and cooked to order. Adjacent car park is free to guests (a dozen or so spaces with only one empty when I arrived just after 5pm). Convenient 5 minute walk to the main street at the "top" of the town with plenty of places to eat (including a Wetherspoons in an opera house!) and about 15 mins walk to the "bottom" of the town and the Pantiles area. Some of the common areas in the hotel were rather worn and shabby, but these didn't spoil my stay and there seems to be a programme of renewal. I only used this hotel for one night B&B, so didn't use the bar. Overall, it got the essentials right and I would definitely stay again.
Stayed 1 night in Jul 2023

8/10 Good

Diane

Liked: Cleanliness, staff & service
Nice friendly 2 star hotel.
This hotel is 2 star rated by the AA. The staff were helpful and friendly, the room was spacious with plenty of cupboards and drawers. The beds were comfy and clean and the building is located close to eateries and shops. However, the building is very tired and seriously in need of decorating and updating, the bathroom was clean but really needs total refit. But if all that was done the star rating would probably change and room charges would go up. It is what it is, and breakfast was nicely served too.
Stayed 3 nights in Jul 2023

10/10 Excellent

Cathleen

Stayed 1 night in Jul 2023

8/10 Good

D

Stayed 1 night in Jul 2023

10/10 Excellent

Yvette

Traveled with partner
Liked: Cleanliness, staff & service
Comfortable, Affordable and in an excellent location
Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

6/10 Okay

Rosamund

Stayed 1 night in Jun 2023

6/10 Okay

Ian

Business traveler
Liked: Cleanliness, room comfort
The Russell hotel is clean and tidy with everything needed for a short overnight stay. The property is an older building which is in good condition and well maintained. Breakfast was freshly cooked with good service
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2023

10/10 Excellent

Dawn

Stayed 1 night in May 2023

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good honest hospitality
Great stay. Spacious room for 3 . Clean , lovely big towels and all you need for a comfortable stay. Staff very helpful and lovely English cooked breakfast. Would stay again .
Stayed 1 night in May 2023

8/10 Good

Sheila Cristina

Stayed 1 night in May 2023

10/10 Excellent

Francis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here many times, great value for money,staff very friendly and accommodating.
Stayed 1 night in May 2023

6/10 Okay

JEREMY

Traveled with partner
Liked: Staff & service
Up on fifth floor, which was a bit inconvenient
Stayed 1 night in Apr 2023