Suite, Multiple Beds | In-room safe, desk, laptop workspace, blackout drapes

Reviews of Holiday Inn Hotel & Suites San Mateo-San Francisco SFO, an IHG Hotel

3 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 384 out of 1000 reviews" "
Rating 8 - Good. 290 out of 1000 reviews" "
Rating 6 - Okay. 171 out of 1000 reviews" "
Rating 4 - Poor. 86 out of 1000 reviews" "
Rating 2 - Terrible. 69 out of 1000 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Xin, Peoria

Business traveler
Liked: Property conditions & facilities
Though it’s just next to the freeway, I don’t hear any traffic noice inside the house. I stayed in this hotel 3 or 4 times for my business trips already. Every room I stayed was quiet and clean. Their staff are very friendly.
Stayed 4 nights in May 2024
Response from General Manager on May 17, 2024
Dear Xin,Thank you for taking the time to leave us a review. We are pleased to hear that your experience with us was thoroughly enjoyable. Our team is committed to providing outstanding service, and your feedback reaffirms our efforts. We look forward to welcoming you back in the future.

10/10 Excellent

Valeria María

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
for the price it’s a great option!
Stayed 5 nights in May 2024
Response from General Manager on May 16, 2024
Dear Valeria,Thank you for your feedback! We're delighted to hear that you found our hotel to be a great value for the price. We look forward to welcoming you back to Holiday Inn San Mateo-San Francisco SFO soon for another pleasant stay!

6/10 Okay

Sumedh

Business traveler
Liked: Cleanliness, staff & service
Pros: Clean, has a (limited service) restaurant, good price. Just off 101, so very convenient if you just want a place to sleep and want to optimize for your commute. Cons: Mattress was old and sinking; my back hurt every morning. No food options within walking distance.
Stayed 3 nights in May 2024
Response from General Manager on May 15, 2024
Dear Sumedh,Thank you for sharing your honest thoughts. We are pleased you found your stay well-priced, and we appreciate you mentioning the high standards of cleanliness we adhere to. That said, guest comfort is of the utmost importance to us, so your feedback about the beds will be shared internally for further consideration. It was a pleasure having you here, and we hope you enjoyed your time in San Francisco.

10/10 Excellent

Roxana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property convenient off of freeway. Easy parking available. Very clean. Staff was polite. Reasonably priced: would stay again.
Stayed 3 nights in May 2024
Response from General Manager on May 13, 2024
Dear Roxana,Thank you for choosing Holiday Inn San Mateo-San Francisco SFO and sharing your experience! We're thrilled you found our property conveniently located and appreciated our cleanliness. It's also pleasing to hear that our team provided polite service during your stay. We look forward to welcoming you back for another comfortable and reasonably priced visit!

10/10 Excellent

Lucas Ezequiel Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
all is ok
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Lucas,Thank you for your review. We are thrilled to know you enjoyed your stay with us and hope you will visit us again at Holiday Inn San Mateo-San Francisco SFO.

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont think that its right that you should have to pay for parking on the premises.
Stayed 1 night in Apr 2024
Response from General Manager on May 6, 2024
Dear Debbie,Thank you for taking the time to share your experience. We appreciate your feedback regarding our parking, and we'll certainly consider your perspective as we continually strive to enhance our guests' experience. We hope this won't deter you from visiting us again, and we eagerly await the opportunity to welcome you back for another enjoyable stay.

10/10 Excellent

reginald

Business traveler
Liked: Amenities
It rules
Stayed 2 nights in Apr 2024
Response from General Manager on May 6, 2024
Dear Reginald,Thank you for taking the time to provide your review of Holiday Inn San Mateo-San Francisco SFO! It is wonderful to hear that your time with us was amazing. We look forward to your next stay with us.

10/10 Excellent

Scott

Stayed 2 nights in Apr 2024

6/10 Okay

Roy Dennis

Stayed 3 nights in Apr 2024

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, amenities
Laundry machine was not working which created an unexpected line.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Alexandra, We apologize for the inconvenience caused by the laundry machine issue, resulting in an unexpected line. Your feedback is appreciated, and we'll work diligently to address this matter to ensure a smoother experience for our guests in the future. Thank you for bringing this to our attention

10/10 Excellent

donna jill

Liked: Staff & service, amenities, property conditions & facilities
I liked it ok
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Donna,Thank you so much for the five-star review. We are happy to hear you enjoyed your stay with us, and we hope you will consider staying with us again soon.

8/10 Good

Christen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice people, well appointed
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Christen,Thank you for all of your kind comments and for choosing to stay at Holiday Inn San Mateo-San Francisco SFO. We are so happy to hear you thoroughly enjoyed our friendly services and amenities. We look forward to your next visit.

8/10 Good

Alice Chang

Stayed 2 nights in Apr 2024

8/10 Good

Rafael

Stayed 5 nights in Apr 2024

10/10 Excellent

Brittany

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Catherine

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Winston

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Winston, Thank you so much for choosing to stay with us at Holiday Inn San Mateo-San Francisco SFO. We are thrilled to learn you had such a pleasant stay, and we are proud to have earned your five-star review. We hope to see you again soon, as it was a pleasure having you.

8/10 Good

Danielle

Traveled with family
Liked: Cleanliness, amenities
There isn’t a lot of stores/gas stations close by. Seemed to be a little drive to things with lots of traffic everywhere. But everything about our room was good!
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Danielle,Thank you for your review. We're delighted you had an enjoyable stay with us while visiting San Francisco! It was a pleasure having you here, and we hope you return soon.

10/10 Excellent

MaRheaa

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We felt very safe and surrounding is super clean. Staff are really nice and friendly as well!
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Dear MaRheaa,Thank you for being our guest and sharing your kind review. We know how important clean, safe accommodations and friendly staff are, so we are delighted you were impressed. It would be an honor to welcome you back for another lovely stay.

10/10 Excellent

Alexander

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room , great value
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Alexander,Thank you for taking a moment to leave us a review. We are thrilled you enjoyed your stay. It is a pleasure to know that you appreciate our commitment to cleanliness. Thank you for choosing Holiday Inn San Mateo-San Francisco SFO and we hope to welcome you back again soon.

8/10 Good

Kim

Stayed 1 night in Mar 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Safe place to stay
Stayed 3 nights in Jan 2024
Response from General Manager on Mar 5, 2024
Dear Margaret,We're delighted to know you felt safe during your stay with us. Ensuring the security and comfort of our guests is a top priority. Thank you for choosing Holiday Inn San Mateo-San Francisco SFO, and we look forward to your next visit.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, but can be loud because it’s next to a freeway.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Andrea, Holiday Inn San Mateo-San Francisco SFO was thrilled to have you as our guest. It's wonderful to hear that you loved our convenient location; we are in the perfect spot! However, it is a bustling area and it saddens us to hear that the noise level affected your stay. We will be sure to keep this in mind when making future changes, as we want our guests to enjoy every minute of their time with us. We do hope you'll stay with us again in the future.

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean , great customer service,parking available Definitely recommend
Stayed 4 nights in Nov 2023
Response from General Manager on Mar 1, 2024
Dear Hector,Thank you for the kind review and recommendation! We're glad our clean, welcoming accommodations impressed you, and we look forward to seeing you again at Holiday Inn San Mateo-San Francisco SFO.

10/10 Excellent

Sylvia, San Antonio

Stayed 2 nights in Feb 2024

8/10 Good

JEFFREY, Valencia

Stayed 1 night in Feb 2024

6/10 Okay

Vi

Stayed 1 night in Feb 2024

2/10 Terrible

Sheila

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON'T USE THIS HOTEL
The room was very dirty, carpets had blood stained and the desk chair was broken
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 16, 2024
Dear Sheila,Please accept our sincerest apologies for the housekeeping issues you encountered during your stay. We want to assure you that we do engage in deep cleaning processes, and we appreciate you informing us of a need to address our housekeeping policies and procedures. Thank you for your comments. We hope to see you again and impress you with our improvements.

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Good value for area. Would stay there again
Stayed 1 night in Feb 2024
Response from General Manager on Feb 10, 2024
Dear William,It's always a pleasure hearing from our guests. We're glad you appreciated our affordable rates, and we look forward to your next visit.

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Jenny

這兩天剛好下雨,不方便上落,淋著大雨去停車場。
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
Dear Jenny,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. We hope the weather is more pleasant next time, and we invite you to stay with us again soon.

8/10 Good

Verified traveler

Business traveler
Disliked: Staff & service
Stayed 6 nights in Jan 2024

10/10 Excellent

Paul, Visalia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room, lots of space. Nice and quiet 🤗
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Dear Paul, It was a delight to welcome you to Holiday Inn San Mateo-San Francisco SFO during your recent visit. We're happy to hear that our spacious rooms and peaceful atmosphere made for an excellent stay. Thank you for the five-star rating, and we look forward to seeing you again soon!

8/10 Good

Douglas

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Renil

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Alysha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Christina

Stayed 2 nights in Jan 2024

8/10 Good

Jeanne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt welcome. Housekeeping came without having to telephone the desk...rare these days. no complaints
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 13, 2024
Dear Tina,Thanks so much for your review of Holiday Inn San Mateo-San Francisco SFO! We're delighted to hear you enjoyed your stay, including our excellent service. Ensuring our guests have all they need to enjoy their stay to the fullest is our goal, and we will share your recognition with our housekeeping team. We'd love to welcome you back anytime you find yourself back in San Mateo.

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024
Response from General Manager on Jan 25, 2024
Dear Sandeep,It's always a pleasure to hear that our guests have had such an enjoyable experience! From all of us at Holiday Inn San Mateo-San Francisco SFO, thank you for sharing your positive rating, and we hope to have the pleasure of your company the next time you're in the area.

6/10 Okay

PRISCILA B

Stayed 3 nights in Jan 2024

6/10 Okay

Sherry

Stayed 4 nights in Dec 2023

8/10 Good

Rosaura

Liked: Staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Safoura

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
In the hotel site and Expedia hasn’t mentioned about parking charge, however, the hotel charged us $19 for every night seperetlly
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Safoura,Thank you for staying with us and for your review. We apologize for any misunderstandings regarding the parking fees. It was nice to have you visit, and we hope to see you again soon!

10/10 Excellent

thao, spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is big, nice and comfortable will be back
Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2023

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

britney

Traveled with family
Disliked: Cleanliness, staff & service
Staff was unfriendly, food was overpriced for quality, someone who was non staff tried to access our room with a working key card, room was never cleaned or picked up.
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 28, 2023
Dear Britney, Thank you for your review. We appreciate that you took the time to share your recent experience; however, we do find it very distressing. Our primary goal is always to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams so improvements can be made. In the future, we hope you consider returning and giving us another chance to impress you.

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023