Balcony
Check availability

Reviews of Hotel Villa Serena Escalón

2.5 out of 5
Hotel Villa Serena Escalón
Colonia Escalón, 65º avenida norte #152, Salvador del Mundo, Centro Financie, San Salvador

Reviews

8.6

Excellent

Rating 10 - Excellent. 58 out of 104 reviews" "
Rating 8 - Good. 28 out of 104 reviews" "
Rating 6 - Okay. 10 out of 104 reviews" "
Rating 4 - Poor. 3 out of 104 reviews" "
Rating 2 - Terrible. 5 out of 104 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nansihud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not hesitate to stay in this property.
Stayed 5 nights in Apr 2024

8/10 Good

Alberto A, lancaster

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio muy bueno
Stayed 7 nights in Apr 2024

8/10 Good

Milton

Traveled with family
Liked: Cleanliness, property conditions & facilities
Should have one towel for each person, not one towel per room, also pillow are too soft, i ask for more and i got just one again for two.
Stayed 1 night in Mar 2024

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Dayana D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!

10/10 Excellent

Adela

Traveled with partner
Feliz de haber estado en ese hotel, muy bueno todo, Exelente la atención y todo cerca, volveremos nuevamente ahí, Gracias por todo . Adela Hervia
Stayed 6 nights in Feb 2024

8/10 Good

Jose

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Serena

Nice location, needs to improve breakfast
Stayed 1 night in Jan 2024

10/10 Excellent

Claudia and Drake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, excellent location, wonderful breakfast and excellent service for the price. We were really pleased 😀
Stayed 11 nights in Jan 2024

10/10 Excellent

Enrique

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Is very comfortable place and very clean , very friendly personal I would like to comeback..es in lugar Muy comfortable limpio y Muy amables regresaria otra vez y Muy callado
Stayed 3 nights in Jan 2024

10/10 Excellent

DENIS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is exceptional!
Stayed 8 nights in Dec 2023

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Michael, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place for those on a budget looking for a friendly place to stay.
Stayed 3 nights in Sep 2023

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at villa Serena is Amazing! Among them I can name Santiago, Elsa and Carlos. I stayed there for more than a week and I recibe an excellent service most important the place is clean and comfortable.
Stayed 14 nights in Oct 2023

8/10 Good

jose

Traveled with family
Liked: Cleanliness, staff & service
Very good location to shops and transport.
Stayed 4 nights in Sep 2023

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and eager to help everyone had a smile on their faces. Will definitely stay again
Stayed 4 nights in Sep 2023
Response from Rafael Dominguez. on Sep 12, 2023
Muchas, Gracias, y nos sentimos agradecidos y Felices, que Cumpliéramos sus Expectativas, Esperamos su Pronto Regreso.

10/10 Excellent

Constanza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Near main malls at a 10 to 15 mins walk distance. Front Street is across a police station, but the street has many potholes. Still, it is convenient and breakfast in the morning is helpful for day's plans.
Stayed 2 nights in Jul 2023

10/10 Excellent

Alvaro

Stayed 1 night in Aug 2023

8/10 Good

Guillermo

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No hot water no no no hot water
Stayed 12 nights in Jul 2023

8/10 Good

Lennon

Good stay of 1 nights at this small boutique hotel, which is neither great nor bad- just satisfying as it seems dated and needed maintenance. We asked for a ground floor room of which there were several vacant, but they refused and gave us first floor room. Overall the location is safe but a little expensive, although you do get a good breakfast. Its a okay hotel, but would probaby try somewhere else in the future. Also the traffic in San Salv is a nightmare, use Uber instead and see the sights.

10/10 Excellent

Santos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Veronica Elizabeth

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Guillermo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neat, eco friendly, always clean and great service attitude!!
Stayed 1 night in Jul 2023

10/10 Excellent

Delance

Liked: Cleanliness, staff & service, property conditions & facilities
The cleaning lady was very nice a the front desk was excellent
Stayed 5 nights in Jul 2023
Response from Hotel Villa Serena on Jul 9, 2023
Fue un placer enorme haberle atendido

10/10 Excellent

DENIS

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and great service
Stayed 5 nights in Jun 2023
Response from Hotel Villa Serena on Jul 1, 2023
Un placer atenderle, le esperamos pronto.

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
friendly staff nice people very clean
Stayed 4 nights in Jun 2023

8/10 Good

Estefanía

Stayed 2 nights in Jun 2023

8/10 Good

Rebekka

Traveled with partner
Liked: Cleanliness, staff & service
Aparthotel located in La Manga, just a short walk over a bridge to be in the tourist area. This location is quiet and more local. If you don’t mind a walk or a taxi, the. Stay here to be away from the noise and vendors of the walled city. Large bed and spacious bathroom but bring your own soap.
Stayed 1 night in May 2023

10/10 Excellent

Michael, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Property is conveniently located and is remarkably quiet. It is a little oasis in the city with easy access to main highways.
Stayed 3 nights in May 2023

10/10 Excellent

CONSUELO, Henderson

Liked: Cleanliness
Everything was perfect
Stayed 4 nights in May 2023

10/10 Excellent

sara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super safe! Police Station almost infront, the staff was very kind and friendly, the room was clean.
Stayed 6 nights in May 2023

10/10 Excellent

Carlos

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice location. I will come back.
Staff is amazingly friendly. They went above and beyond. Ana Pineda took care of our luggage because we came early and also needed time before going to the airport. Cooking lady was very accommodating with our request as well.
Stayed 3 nights in Apr 2023

10/10 Excellent

Diana G

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seco d time in this hotel and I will come back every time, love the customer service from all personal there. From Tatiana, Elsa, Vilma and the other people working there. They welcome you like you are family they are extremity NICE !
Stayed 9 nights in Mar 2023

10/10 Excellent

Eduardo, El Doral

Stayed 1 night in Apr 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Cute and quaint place to stay. Will return to when I'm back in San Salvador.
Stayed 2 nights in Mar 2023

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 26 nights in Feb 2023

6/10 Okay

teresa

Stayed 3 nights in Jan 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service
Good for a quick stay
Stayed 7 nights in Jan 2023

8/10 Good

Decio

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is so, so. And when the coffe botlte finishes,they dont refill it. Then you have to prepare it in your cup with instant powder coffee. It is kind of disaponting in a good coffee. area.

10/10 Excellent

Antonio

Stayed 3 nights in Sep 2022

10/10 Excellent

noe dominguez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have different stores Close by. Easy access, feel secured. Entire staff make us fell welcomed.
Stayed 4 nights in Aug 2022

4/10 Poor

Carolina

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Overall it was an ok experience. I did not like that our cleaning lady left our room window open and had all our luggages wet from the rain when I approached management they just apologized but nothing else was done. We had to dry clean our clothes ourself there was no offer to be done for free after their mistake. Also, the room was full of ants.
Stayed 10 nights in Jul 2022

10/10 Excellent

Pablo

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Silvia a

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Apr 2022

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time staying with them and will come back again and again. It has a very serene feeling in the middle of the city. Staff is always friendly and will go above and beyond for their guests!
Stayed 5 nights in Dec 2021
Response from HVS on Feb 12, 2022
Good afternoon Claudia, Thank you for your comments :) We will be happy to receive you again. Best Regards,