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Reviews of Naama Bay Promenade Beach Resort

5 out of 5
Naama Bay Promenade Beach Resort
El Salam Road, Naama Bay, Sharm El Sheikh, South Sinai Governorate

Reviews

7.0

Good

Rating 10 - Excellent. 17 out of 56 reviews" "
Rating 8 - Good. 16 out of 56 reviews" "
Rating 6 - Okay. 8 out of 56 reviews" "
Rating 4 - Poor. 3 out of 56 reviews" "
Rating 2 - Terrible. 12 out of 56 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

amir

Traveled with family
Disliked: Cleanliness, staff & service
Wasn’t too good
Stayed 4 nights in Apr 2024

8/10 Good

Uzair

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 4 nights in Oct 2023

6/10 Okay

Nabil

Stayed 3 nights in Oct 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent service from all the staff. The a la carte menu offered some delicious options. Scuba centers are 5 min walk from property.
Stayed 6 nights in Sep 2023

2/10 Terrible

Salman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dirty hotel , food not ok
Stayed 6 nights in Sep 2023

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best hotel to stay at here. Hotel A/C was so nice and cold after a long and hot day at the beach. The bed is comfy, bathroom is very nice. Food is delicious. I don’t know how they make their fries but they are the best fries I’ve ever had. Also the club sandwich from the room service menu is addicting and I ate it almost daily because it’s so good. The hotel lobby is fabulous and the pool is so nice. I’d choose this over the four seasons any day. The walk to the Naama Bay shopping area is kind of long especially in the heat, but taxis are cheap. The beach is so nice and there were even some colorful fish swimming around us there. They clean your room daily and they do an amazing job. The staff is so friendly and go above and beyond for guests. Hotel has stores inside for sunscreen and any other needs which is super convenient. Definitely recommend staying on the beach side of the hotel. I originally didn’t know there were two buildings and ended up upgrading upon arrival which was definitely worth it. Naama Bay Promenade, I love you and your amazing employees <3 Definitely my first pick when I come back.
Stayed 7 nights in Jul 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My advice - avoid it.
Awful from start to finish. The hotel and rooms are very tired and dirty in many places. I stayed on business for COP27 and paid a huge amount of money for it but the comments are not about value for money but rather getting the basics right. The room looked like it hadn't been refurbished for 20yrs.
Stayed 3 nights in Nov 2022
Response from Anastasia, Guest Relation on Nov 13, 2022
Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Naama Bay Promenade Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Naama Bay Promenade Beach Resort Team

6/10 Okay

Gloria

Disliked: Cleanliness, amenities, property conditions & facilities
Stay was okay but I was not impressed by how run down the Mountain Side hotel was. A/c, bathrooms, and building overall is needs to be refurbished. It used to be a Marriott but the quality is not the same. Buffett is poor at the mountain side but pretty nice at the beach resort across the street. Staff was friendly and accommodating.
Stayed 1 night in Oct 2022
Response from Anastasia, Guest Relation on Oct 31, 2022
Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Naama Bay Promenade Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Naama Bay Promenade Beach Resort Team

2/10 Terrible

Armughan

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This should not be a 5-star hotel Upon arrival, we were told to go to a different site of the hotel across the road named Naama bay promenade beach resort but the mountainside and at the same time told to pay a further $50/- per night per room if we wanted to stay at the beachside resort. The night of check-in staff at the reception was extremely rude and extremely unhelpful, he took over 2 hours to get us to our rooms, allocated rooms were scattered across the hotel, and I was placed in room 935 with a couple of my friends in nearby rooms and other rooms were 611, 613 and so on near the reception. My room was not even serviced, dust everywhere, no towels, no toilet paper, no toiletries in the bathroom, basin tap delivered brown stale water which suggested that room had not been used for a long time, furthermore, the bathroom was not cleaned, had red marks on the bathtub, the toilet was not cleaned, the shower curtain was black at the bottom part suggesting it was not washed for months if not years. Basin leaked on the floor and the toilet overflowed as it was blocked. The above is my personal experience and all of my friends had similar experiences in their individual rooms this is from a 5-star resort, absolutely unacceptable standard.
Stayed 9 nights in Sep 2022
Response from Anastasia, Guest Relation on Oct 20, 2022
Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Naama Bay Promenade Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Naama Bay Promenade Beach Resort Team

2/10 Terrible

idan

Stayed 1 night in Sep 2022
Response from Anastasia, Guest Relation on Oct 20, 2022
Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Naama Bay Promenade Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Naama Bay Promenade Beach Resort Team

2/10 Terrible

ABDULLAH

Stayed 5 nights in Aug 2022
Response from Anastasia, Guest Relation on Sep 8, 2022
Dear our valuable guest, Thank you for your valuable time sharing your experience. For us is very important to know how our valuable guest spend their holiday with us. The Management of the Resort is taking to the consideration each single guest recommendation. According to your evaluation ratings we could see that not all services have been provided by high level. We apologize for not meeting your vacation expectations in some of service of the Resort. We will make action with according to your comments to avoid this in future. Once again we would like to thank you for sharing your vacation experience with us and for your valuable comments With best regards, Team of Naama Bay Promenade Beach Resort.

10/10 Excellent

Aldijana

Stayed 1 night in Aug 2022
Response from promenade on Aug 20, 2022
thanks

8/10 Good

Tina, Katy

Stayed 5 nights in Jul 2022

10/10 Excellent

Cassandra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, nice rooms, and good food. I wound up extending my stay an extra two days.
Stayed 2 nights in Apr 2022
Response from FOM on Apr 18, 2022
Dear Cassandra, Many thanks for taking the time to complete review about Naama Bay Promenade Beach Resort. All of your kind comments have been shared with the management team and staff and everybody here is delighted to hear how much you enjoyed your holiday experience with us. It is always pleasing to hear that our guests were satisfied with the hotel facilities and service during their vacation. Thank you very much for your review and we look forward to the pleasure of welcoming back soon with our own tradition of warm and friendly hospitality Kind Regards, Hotel Management

10/10 Excellent

Rana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
The staff, the food the location was amazing!!! Loved it
Stayed 6 nights in Dec 2021
Response from Anastasia, Guest Relation on Dec 21, 2021
Dear Rana, We very much appreciate your comments regarding your stay at the Naama Bay Promenade Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naama Bay Promenade Beach Resort Team

10/10 Excellent

Khalil Ezzaddin Ghilan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Nice and worth visiting
Stayed 1 night in Nov 2021
Response from Anastasia, Guest Relation on Nov 21, 2021
Dear guest, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Naama Bay Promenade Beach Resort Team

2/10 Terrible

ABDULLAH

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2021
Response from Anastasia, Guest Relation on Nov 3, 2021
Dear Abdullah, Thank you for your valuable time sharing your experience. For us is very important to know how our valuable guest spend their holiday with us. The Management of the Resort is taking to the consideration each single guest recommendation. According to your evaluation ratings we could see that not all services have been provided by high level. We apologize for not meeting your vacation expectations in some of service of the Resort. We will make action with according to your comments to avoid this in future. Once again we would like to thank you for sharing your vacation experience with us and for your valuable comments With best regards, Team of Naama Bay Promenade Beach Resort.

4/10 Poor

Osama

Business traveler
Liked: Cleanliness
Stayed 4 nights in Sep 2021
Response from Anastasia, Guest Relation on Sep 25, 2021
Dear Osama, Thank you very much for the time you spent to share your personal impressions of your stay at Naama Bay Promenade Beach Resort.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Please be assured that your ranking will be taken into serious consideration and that it will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that we will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Sincerely , Hotel Management

8/10 Good

Ahmed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021
Response from wael on Apr 2, 2021
thank you

10/10 Excellent

Nassib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from wael on Apr 2, 2021
thank you

2/10 Terrible

Daniel

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Great - but for Covid
My feedback is based on the current COVID situation - this hotel was not safe. The breakfast room was literally a super-spreader - nobody in masks, huge crowds, no sanitizer, lots of shared utensils. The hotel could easily fix this by taking orders for coffees/omelettes, having staff at the buffet serving. Most staff did not wear masks around the hotel (or just around their chin). Apart from this - fantastic hotel, great wifi, beautiful setting, nice pool. Would stay again but not in COVID times!
Stayed 4 nights in Jan 2021
Response from Anastasia, Guest Relation on Dec 13, 2021
Dear Guest, Thank you for taking the time to tell us about your experience at the Naama Bay Promenade Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Naama Bay Promenade Beach Resort

6/10 Okay

Hany

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Only sea bar
For all inclusive. You can collect any drinks even water only from the sea bar. Lobby bar only serving cash (extra) No water bottle in room The daily show is carioky only Food is good but bakery was perfect The hotel team are friendly and helpful
Stayed 5 nights in Oct 2020
Response from Anastasia, Guest Relation on Dec 13, 2021
Dear Guest, Thank you for taking the time to tell us about your experience at the Naama Bay Promenade Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Naama Bay Promenade Beach Resort

10/10 Excellent

sam, new york

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff very clean a service recomended will come back again
Stayed 3 nights in Oct 2020
Response from Anastasia, Guest Relation on Dec 13, 2021
Dear guest, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Naama Bay Promenade Beach Resort Team

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good beach , good location , good swimming pool , food is good but need to change day by day , before there is alot of comments but they work on some of them , good value for money , will back again
Stayed 2 nights in Sep 2020
Response from Anastasia, Guest Relation on Dec 13, 2021
Dear guest, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Naama Bay Promenade Beach Resort Team

10/10 Excellent

heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sept 20
Brill hotel and staff
Stayed 7 nights in Sep 2020
Response from Anastasia, Guest Relation on Dec 13, 2021
Dear guest, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Naama Bay Promenade Beach Resort Team

10/10 Excellent

Mohamed, UAE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff ferry clean very good location very good food Thenkyou mr Mahmoud. And mr matwley
Stayed 2 nights in Sep 2020
Response from Anastasia, Guest Relation on Dec 13, 2021
Dear guest, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Naama Bay Promenade Beach Resort Team

4/10 Poor

Mohamed

Liked: Property conditions & facilities
Disliked: Staff & service
Disappointed
Really I am disappointed , I was been here 3 weeks ago and it was amazing stay , but now everything changed starting from un welcome reception which threatening me first day for extension if hotel mountain side open I can't accept if you extend online to stay on beach side , I just want inform management please read carefully what room type at hotels.com .. it's garden view not mountain and Incase you open the other side you should show clearly at website which side ...the rooms mountain hotel or beach hotel . Second I book king bed room , then I got 2 bed which useless and small , cleaning service is not same before when I put afternoon no disturb mark no one will come later same before and your room will not clean , next day when I ask to send cleaning service , they clean room without put shampoo or shower gel ( may be I need to buy from shop ) I didn't understand how many stars I staying in , before the keeps calling asking about if everything is ok and everything is fine . Now no one ask . Beach is very good and stuff there is good , food is same every day breakfast but it's good and fine , al carte food is good , price is value for money , hotel is really good but service is bad . Whish next stay found same old stuff and same service
Stayed 2 nights in Sep 2020
Response from Anastasia, Guest Relation on Dec 13, 2021
Dear Guest, Thank you for taking the time to tell us about your experience at the Naama Bay Promenade Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Naama Bay Promenade Beach Resort

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay . I extend it more nights
Stayed 4 nights in Aug 2020
Response from Anastasia, Guest Relation on Dec 13, 2021
Dear guest, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Naama Bay Promenade Beach Resort Team

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very good place to stay , I will back again , stuff is very nice , always asking about your stay and if any thing is not ok , breakfast is good , beach is great , pool is great too , room is really clean . I love that place ❤️ and definitely will back inshallah . Thanks to all of stuff
Stayed 1 night in Aug 2020
Response from Anastasia, Guest Relation on Dec 13, 2021
Dear guest, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Naama Bay Promenade Beach Resort Team

6/10 Okay

CRISTIANO

Liked: Staff & service
Stayed 6 nights in Dec 2023

8/10 Good

Ömür

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En Güzel Koyun En Güzel Yerinde
Şarm el Şeyh'in denize girilebilir en güzel koylarından biri olan Naama Bay'de çok güzel bir otel. Çalışanları güleryüzlü, yardımsever. Biz gün içerisinde hep dışarıda olacağımız için oda+kahvaltı konsepti ile kaldık. Kahvaltımızı yaptıktan sonra Şarm'ı, Kahire'yi gezdik dalmaya gittik. Alışveriş yerlerine, havalimanına ve merkeze (Old Market) yakın bir konumda. Resepsiyondaki Abdullah'a ayrıca teşekkürler. Uçağımız gece 4'de vardığı için otele de çok erken giriş yaptık. Biraz lobide bekledikten sonra normal giriş saatimizden daha erken ve daha iyi bir oda ayarladı. Çok iyi bir fiyat/performans oteli. Temiz, nezih. Konumu çok çok iyi. Fazla düşünmenize gerek yok fiyat size uygunsa yerinizi hemen ayırtın.
Havuz 1/3
Havuz 2/3
Havuz 3/3
Havuz gece
Stayed 4 nights in May 2023
Response from Hatem on May 17, 2023
Dear Ömür ,Many thanks for taking the time to complete review about Naama Bay Promenade Beach Resort.All of your kind comments have been shared with the management team and staff and everybody here is delighted to hear how much you enjoyed your holiday experience with us. It is always pleasing to hear that our guests were satisfied with the hotel facilities and service during their vacation. Thank you very much for your review and we look forward to the pleasure of welcoming back soon with our own tradition of warm and friendly hospitalityKind Regards,Hotel Management

10/10 Excellent

Marina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2022
Response from Anastasia, Guest Relation on Dec 8, 2022
Dear Marina, We very much appreciate your comments regarding your stay at the Naama Bay Promenade Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naama Bay Promenade Beach Resort Team

2/10 Terrible

Mike

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotelzimmer war eine katastrophe. Kein Wasser, alles schmutzig, alles kapput und das Essen war einfach nur schrecklich.Ich würde dieses Hotel keiner Person empfehlen!
Stayed 8 nights in Sep 2022
Response from Anastasia, Guest Relation on Oct 20, 2022
Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Naama Bay Promenade Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Naama Bay Promenade Beach Resort Team

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Badevaktene var veldig snille og hjelpsomme. Maten var litt kjedelig. Stranda er perfekt. Kort vei til stranda. Obs! Vi ble flyttet fra mountainside til beach side pga rommene var veldog dårlige.
Stayed 14 nights in Jun 2022
Response from Anastasia, Guest Relation on Aug 5, 2022
Dear Sarah, We very much appreciate your comments regarding your stay at the Naama Bay Promenade Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naama Bay Promenade Beach Resort Team

10/10 Excellent

Mustafa Omar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très chaleureux, bien accueilli. Chambre parfait avec terrasse. Accès directe à la piscine. Lit très grand et confortable. Séjour parfait 👌
Stayed 6 nights in Jul 2022
Response from wael on Jul 18, 2022
thank you

10/10 Excellent

Valentina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aufenthalt einfach fantastisch. Lage des Hotels super. Eigener Strand und Außenpool sind vorhanden. Der Mann vom Houskeeping war sehr freundlich.
Stayed 7 nights in May 2022
Response from Anastasia, Guest Relation on Jun 27, 2022
Dear Valentina, We very much appreciate your comments regarding your stay at the Naama Bay Promenade Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naama Bay Promenade Beach Resort Team

6/10 Okay

Séf

Liked: Staff & service
Stayed 7 nights in Mar 2022
Response from Anastasia, Guest Relation on Apr 5, 2022
Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Naama Bay Promenade Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your ranking, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Naama Bay Promenade Beach Resort Team

8/10 Good

BILLALE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from Front Office / Guest Experience on Mar 30, 2022
Dear Billale, Many thanks for taking the time to complete review about Naama Bay Promenade Beach Resort. everybody here is delighted to hear that you enjoyed your holiday experience with us.

2/10 Terrible

Thomas

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Below standard absolute not a 5 star hotel
Stayed 4 nights in Feb 2022
Response from Anastasia, Guest Relation on Feb 15, 2022
Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Naama Bay Promenade Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Naama Bay Promenade Beach Resort Team

8/10 Good

Yasmin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inmejorable
Stayed 9 nights in Oct 2021
Response from Anastasia, Guest Relation on Oct 18, 2021
Dear guest, It has been a pleasure to host you and we love to see that you had a good vacation with us. The staff is there to make you feel comfortable and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards Naama Bay Promenade Beach Resort Team.

8/10 Good

KHALID

Business traveler
Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2021
Response from Anastasia, Guest Relation on Dec 13, 2021
Dear guest, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Naama Bay Promenade Beach Resort Team

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ХОРОШО
Stayed 1 night in May 2021
Response from Anastasia, Guest Relation on Dec 13, 2021
Dear guest, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Naama Bay Promenade Beach Resort Team

2/10 Terrible

Fadi

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2021
Response from Anastasia, Guest Relation on Dec 13, 2021
Dear Guest, Thank you for taking the time to tell us about your experience at the Naama Bay Promenade Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Naama Bay Promenade Beach Resort

2/10 Terrible

Amara

Liked: Staff & service
Stayed 2 nights in May 2021
Response from Anastasia, Guest Relation on Dec 13, 2021
Dear Guest, Thank you for taking the time to tell us about your experience at the Naama Bay Promenade Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Naama Bay Promenade Beach Resort

2/10 Terrible

Suzana

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2021
Response from Anastasia, Guest Relation on Dec 13, 2021
Dear Guest, Thank you for taking the time to tell us about your experience at the Naama Bay Promenade Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Naama Bay Promenade Beach Resort

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
I really enjoyed my stay at Naama Bay Promenade Resort. The hotel is greatly located next to the beach and has it’s own private beach including a beach bar & restaurant area. The location is about a 10 minutes’ walk to the main entertainment & restaurant area at Naama Bay. The pool area is amazing. My room at the ‘Beach side area’ had a garden view and was clean and comfortable. Nice hotel facilities and a friendly staff. The breakfast offered a good selection of choices. The wifi worked reasonable well and the gym was ok. Promenade Resort is overall a great hotel, which I surely recommend.
Stayed 10 nights in Jan 2021
Response from Anastasia, Guest Relation on Dec 13, 2021
Dear guest, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Naama Bay Promenade Beach Resort Team

6/10 Okay

Dmitry

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2020
Response from Anastasia, Guest Relation on Dec 13, 2021
Dear Guest, Thank you for taking the time to tell us about your experience at the Naama Bay Promenade Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Naama Bay Promenade Beach Resort

8/10 Good

Yasmin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tuve una estancia inmejorable en el hotel Todos lo que trabajan en el hotel son superagradables y muy atentos . Quisiera Dar las gracias al Sr. Magdy agente de seguridad del hotel por ser una persona generosamente servicial y maja.
Stayed 8 nights in Oct 2020
Response from Anastasia, Guest Relation on Dec 13, 2021
Dear guest, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Naama Bay Promenade Beach Resort Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was ok for the price but
Stayed 9 nights in Sep 2020
Response from Anastasia, Guest Relation on Dec 13, 2021
Dear guest, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Naama Bay Promenade Beach Resort Team

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Stayed 7 nights in Feb 2020
Response from Anastasia, Guest Relation on Dec 13, 2021
Dear guest, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Naama Bay Promenade Beach Resort Team