Shouldice Lake Tours

I stay at the Horseshoe twice a year. It’s my first choice for hotels because it is in a great location and is always immaculately clean. That’s in time was no exception. However, there were a few other disappointing issues with my stay. There was some very noticeable damage in my room. The furniture was quite dinged up and the handle to open the fridge cupboard was nearly torn off. It was bad enough that I felt it important to alert the staff so I wouldn’t be charged for damage. On my second day, I was interrupted with banging on my door as staff wanted to come in and change the air filters in the room. And then on the third day, the water in my room (and others) was turned off for quite some time. I was given advance warning of this but it still prevented me from being in my room during that time. I inquired about getting a reprieve on that days resort fees but was told that “no compensation would be given.” I was disappointed by this as I fee that not having running water in your room should disqualify a hotel from charging a “Resort” fee. Sadly, this trip left a bad taste in my mouth towards The Horseshoe.

All food at the casino was excellent and affordable. There was a few issues at the casino that i feel staff was poorly trained on with no communication. Although all staff and management was very polite and helpful resolving issues

It's a very quaint hotel. The rooms are spacious with a living area. The pool is small, but it's a good thing there were not too many people. Great happy hours even during the weekend. I didn't like that they only have valet parking. Albert was the best server at Ocean 2000. And Jennifer and Melissa at the O2K Lounge.