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Reviews of Candlewood Suites Sierra Vista, an IHG Hotel

2.5 out of 5
Candlewood Suites Sierra Vista, an IHG Hotel
1904 S Highway 92, Sierra Vista, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 40 out of 71 reviews" "
Rating 8 - Good. 21 out of 71 reviews" "
Rating 6 - Okay. 6 out of 71 reviews" "
Rating 4 - Poor. 3 out of 71 reviews" "
Rating 2 - Terrible. 1 out of 71 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and had kitchens to boot. Staff were courteous, helpful and friendly.
Stayed 8 nights in Aug 2023
Response from Karissa on Aug 28, 2023
Hi Frank, It was a delight having you stay with us at the Candlewood Suites, Sierra Vista. We hope to have the opportunity of welcoming you back the next time you are traveling in the area!

10/10 Excellent

David

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and spacious. Bed was comfortable. Staff was friendly and helpful. We will definitely stay here again
Stayed 4 nights in Nov 2021
Response from Karissa on Nov 30, 2021
Hi David, Thank you for staying with us! We look forward to welcoming you back in the near future. Have a great day and happy travels!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would have given a better review if... 1.) it were clear on you reservation page that housekeeping is only one a week 2.) if housekeeping had actually shown when scheduled 3.) if the jacuzzi had been operational We do appreciate that fresh bath linens were available daily at the front desk and that basic kitchen supplies (pots, pans, dishes, utensils, etc.) were included. I would stay here again.
Stayed 5 nights in Dec 2019
Response from Karissa on Dec 30, 2019
Thank you for taking the time to share a review of your recent stay with us at The Candlewood Suites, Sierra Vista. Please know that our housekeepers are happy to service your room daily at your request. We hope you'll give us the opportunity to serve you again in the near future. Thank you and have a great week!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work
Hotel was nice, clean and comfortable. The bed was a little hard but overall stay was great.
Stayed 1 night in Dec 2019
Response from Karissa on Dec 30, 2019
Thank you for staying with us at The Candlewood Suites, Sierra Vista. It was a pleasure having you as our guest, we hope to have the opportunity to welcome you back in the near future. Have a great day and a Happy New Year!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Amazing staff and facilities. Will stay here again!!
Stayed 4 nights in Jul 2019
Response from Karissa on Jul 11, 2019
Thank you for staying with us at The Candlewood Suites, Sierra Vista. It was a pleasure serving you, and we look forward to welcoming you back in the future. Have a tremendous day and happy travels!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay in sierra vista
nice quiet hotel great amenities and service. will be staying again
Stayed 1 night in Jun 2019
Response from Karissa on Jul 3, 2019
Thank you for staying with us at The Candlewood Suites, Sierra Vista. It was a pleasure having you as out guest and we hope to welcome you back in the upcoming future. Have a fantastic day and happy travels!

2/10 Terrible

Verified traveler

Traveled with family
I was not able to check into this property because they did not honor the reservation that I made through Expedia.
Stayed 3 nights in Apr 2019
Response from Karissa on May 13, 2019
We are sorry you felt our efforts to accommodate your reservation were not to your satisfaction. We hope to have the opportunity of serving you the next time you are traveling in the area. Have a nice day.

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Karissa on Apr 2, 2019
Thank you for staying with us, we hope to welcome you back in the near future. Have a great day and happy travels!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is as expected from Candlewood. Courteous clerk and clean rooms.
Stayed 1 night in Mar 2019
Response from Karissa on Apr 2, 2019
Thank you for your feedback, it is of great value to us. We hope to welcome you back soon, have a great day and happy travels!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The property and rooms were nice. The only issue we had is that the air conditioner didn't cool like it should.
Stayed 1 night in Mar 2019
Response from Karissa on Apr 2, 2019
Thank you for staying with us at The Candlewood Suites, Sierra Vista. Please know that our front desk is available 24/7 and would be happy to have the opportunity to fix any issue you may have the next time you stay with us. Have a great day!

10/10 Excellent

donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Karissa on Feb 28, 2019
Thank you for staying with us, we look forward to your next visit.

8/10 Good

Verified traveler

Stayed 1 night in Dec 2018
Response from Karissa on Feb 28, 2019
Thank you for staying with us, it was a pleasure having you as our guest!

10/10 Excellent

ALITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Against the law to charge pet fee for service dog
The only problem was the lady charged me $75 pet fee. My dog is a service dog
Stayed 1 night in Oct 2018

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Candlewood Suites
Nice hotel. Great service
Stayed 1 night in Aug 2018
Response from Manager on Aug 31, 2018
Thank you, we appreciate your feedback and hope to see you again soon!

10/10 Excellent

Sharly, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from Karissa on Jul 14, 2018
Thanks for staying with us!

10/10 Excellent

Stephanie, Sierra Vista, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful experience at the Candlewood Suites in Sierra Vista! Friendly and helpful staff, clean rooms, great pool area. I would absolutely recommend this hotel to anyone looking for a hotel in Sierra Vista!
Stayed 3 nights in May 2018
Response from Karissa on Jul 7, 2018
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Lee, Gilbert, AZ

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice Place with noisy rooms
we stayed just one night. The hotel was clean and the staff very friendly..The room was clean, the mattress in good shape. However, The pillows were way too soft. The refrigerator and heating/cooling unit were extremely noisy. These two items made a peaceful nights sleep impossible.
Stayed 1 night in Feb 2018

10/10 Excellent

Tatiana, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As close to home as you can get!
This was an amazing experience! Staff was probably the friendliest I have ever experienced, hotel was super clean, bed was so comfortable and everything I needed to feel at home while away from home was right there for me! This was the best hotel experience I have ever had! Hands down!
Stayed 2 nights in Feb 2018

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time. All of the staff was friendly and helpful.
Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2018

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Awesome sitting area with barbeque and tables next to the pool. They were renovating but everything was very clean.
Stayed 2 nights in Sep 2017

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again.
Business trip. Room was clean and quiet. Wifi was slow, but I didn't have too much work to do on my computer. Furniture was worn; there was a cover on the desk chair. Overall, good for a quick visit. I would stay here again.
Stayed 1 night in May 2017

8/10 Good

Diane

Liked: Staff & service, room comfort
Response from NJ on Apr 18, 2017
We appreciate those stars~ We hope you'll come back soon so we can earn a 5th!

8/10 Good

Marina

Liked: Cleanliness
Comfortable and quiet.
Somehow I missed the part about the hotel being pet-friendly. Good for those with pets, but not for those with pet allergies. The room was clean and overall my allergies didn't flare up much. Tucked away behind an IHop (which made for a convenient breakfast), the property is quiet. The room was comfortable. Staff was decent.
Response from General Manager on Nov 29, 2016
. I am pleased to hear you enjoyed your stay with us. Though we are pet friendly we do take extra-special care in room cleaning after a pet family departs. We are glad you enjoyed the quiet and took advantage of our guest discount at the IHOP !  A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, NJ Center, GM

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Friendly check in. Clean place. Good location.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, friendly place to stay!
I was in the area for a wedding so only stayed one night. I plan to return in the fall and think this will be a great place to stay and take advantage of activities such as hiking in the local mountains as well as visiting Tombstone and Bisbee.
Response from General Manager on Aug 18, 2016
We are very happy that you enjoyed your stay and will be very happy to see you return this fall! Thank you for your review! Happy Travels!

8/10 Good

Julie, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Stay
The location is perfectly on a main street and not too far from the army post, with lots of food nearby and things to do. Quiet and clean hotel, great accommodating staff (got me a few hour late check out free of charge) nice hotel gym and wonderful complete room with kitchen appliances and anything you would need to use in the kitchen as well.
Response from NJ on Nov 23, 2016
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Gene, simi valley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
That one word equals a great review to us. Thank you for letting us know you found us 'Good' We hope that'll bring you back to us!

10/10 Excellent

Mom, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repeat
We had stayed here before to visit our son who was training at Fort Huachuca.. Liked it the first time and booked it again.
Response from NJ on Apr 28, 2016
We were glad to see you again! We know you are proud of your son and we are grateful for his Service!

10/10 Excellent

Jennifer, Lake Havasu City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay at the Candlewood Suites ....
Had a nice time at the Candlewood Suites in Sierra Vista. It worked great for us, we loved having a full size fridge & freezer (and being right next door to the IHOP was great too!). Everything was very clean and it was very quiet up on the top floor.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good price
Nice staff, easy parking, central to everything. Room was clean and spacious. Comfortable pillows but I didn't sleep well.
Response from NJ on Apr 29, 2016
Thank you for the encouraging words. Sleep quality is important to us as well. We strive to give our guests the conditions they need to get the rest they need while away from home.

8/10 Good

allison, crystal lake IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The heating/cooling system was not working properly our first night. Jim--head of maintenance--responded promptly the next morning and took care of the problem. He was very competent and personable.
Jim was happy to read your comments. Our staff take great pride in resolving guest issues quickly so you can get on with your stay. Thank you for your feedback!

4/10 Poor

carl

Liked: Cleanliness, room comfort
Response from General Manager on Aug 18, 2016
Thank you for your feedback - it is always appreciated

4/10 Poor

Lucy, Casa Grande. AZ

Disliked: Property conditions & facilities, room comfort
OK hotel in town
There was a war between the refrigerator and the heater as to which could make the most noise. There was no one available to address the issue except allow us to move to another smaller room. Finally turned off heat and unplugged the refrigerator so we could sleep.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality of service
Very nice place to rest in comfort

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get Away
Stayed one night. Good customer service. Room was big and clean.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Fabulous!
Staff was wonderful. I'm a hotel snob and a clean freak. I travel with disinfectant wipes that's how crazy I get about the hotel rooms. Let's just say it was clean and I didn't need my wipes. Will be back to stay again without a doubt.

10/10 Excellent

Melanie, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A totally new experience
We were in town for a couple of different reasons. We had never stayed at Candlewood Suites before and we were pleasantly surprised at the service, the accommodations and the general appearance of the room. We will definitely consider this hotel for future visits.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was a good experience. The front desk employee was hospitable. The room was clean. Thanks!

10/10 Excellent

robert, new mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
centerally located
Every thing went as planned;great experience ; extremely nice staff

10/10 Excellent

jerry, Sierra Vista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my first time at this brand hotel very nice rooms, stuff was great check in right away got sign up for rewards program called the room to tell me it was done so I didnt have to wait

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with very friendly staff. Rooms are spacious and mini kitchen is more than adequate. Although there is no restaurant, an excellent IHOP is right next door.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Having stayed at several other places in Sierra Vista, this was by far the best place yet and I will stay again when in town. The price is reasonable, the staff friendly and helpful, and the room clean and very comfortable.

8/10 Good

Christopher, Ewa Beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sierra Vista
Complimentary breakfast would have been nice...

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sierra vista
Perfect place and quite nice.

10/10 Excellent

no nick please

Liked: Cleanliness, staff & service, room comfort
great stay
Super comfortable, clean and quiet. I will definitely stay here again.

6/10 Okay

Charles